Real Canada Wide Moving Services Inc.

Please do not use this company for moving !! I hire the services of this company and I can not rate them worse than 0, otherwise I would. I moved from Montreal to Edmonton, they were going to pick up my boxes on a date we set and I scheduled my trip for the next day. They not only did not arrive on the established day, they did not call or respond. The next day, hours before my trip, they finally answered and told me that I had to set another appointment for the pickup. I had to talk to the new inhabitants of the apartment and ask a friend to be there that day. Because of the inconveniences caused, they said that they were going to give me a discount. They finally collected everything 3 hours after the time they had said. They say that it takes between 10 to 15 working days to deliver things, after 20 business days and several mail and calls they came with my things. Not without first charging me for the service and when I reminded them of the discount they told me they did not know what I was talking about. After fighting them they gave me 25 dollars of discount for all the inconveniences.
Obviously the boxes were battered and in poor condition.
The people who are in charge of the clients are rude and have no education. (The worst is Gabriella).
As I said before, to avoid problems, better choose another company.

Move size: Studio Service cost: $1302

My name is Elizabeth, I live in Victoria Bc. I asked my mom who lives in Ledbridge Alberta to move in BC with us. I got an excellent quote from Real Canada Wide Moving Services, with an extra 5% Senior discount. Because my mother is a senior we got a full packing package which was done very professionally. Nothing was damage or lost , I am glad we listened to our friends recommendation. I was told in the beginning that they don't allow jewellery, real plants and also any liquid chemicals. I was also told how long it would take for my shipment to arrive and also I was also given advice about the insurance. I recommend this excellent and very reasonable service to everyone.

Service cost: $2000

Not only do I have damage to my property I'm missing several items including my jewellery box, all software for both my computers, a printer/scanner for my computer, my winter coat and other clothing. All my government papers, tax returns for seven years, medical receipts, credit card statement and payment. passwords for banking info, Revnue Canada documents are just to name a few items. I've had to cancel all credit cards and cheques and have not been able to work because they have the software that I need for my computer. There were also several boxes that were opened and re-taped which tells me that this possibly is not just a moving mishap.  I was thinking this was an isolated incident until I went back to read other reviews only to find out that several people are going through the same thing and they have received items that weren't theirs. They also can't get a reply from the company or find their property. I now believe that the three reviews that were previously posted about this company before I booked my move were likely fake as there are too many negative ones now.  If anyone reads this and they are going through the same issue with this company, please contact me at devilishlynilla@yahoo.com as I plan to take legal action and you likely should too.

Service cost: $1608

Please do yourself a favour and do not use this company. Not only do I have damage to furniture, I'm missing my jewellery box and contents, all my personal documents which include cheques, past paid bills, income tax receipts, warranties for electronic devises, credit card info, a printer/scanner, all software for both my computers. They make you pay before they bring your items into the house and they left damaged items on the truck until the end even though I requested they be brought in at the beginning as they were at the front of the truck. This is just the tip of the iceberg. I was told I would have my belongs in seven days but it took 16 days. They have yet to return my missing items and although they told me that they contacted other people who they delivered to, I've spoken with other customers and they were never contacted about my property. Neither was I contacted about their property missing. The company refuses to talk to you over the phone to rectify the situation or at least help you find your property. I've now had to call numerous government offices and financial institutes to cancel everything in my name and have it all reissued. I don't think the previous reviews were authentic because too many people are complaining now. If you have had a similar experience with this company (Real Canada Wide Moving Services, please contact me at devilishlynilla@yahoo.com Thanks
 
Update: I've now had contact with several others customers who have dealt with this company and they are going through the same issues. Of note, it's very interesting to see that one particular 'positive' review on another site was actually made by the owner, Eric Levy, himself.

Service cost: $1608

I would like to recommend it Real Canada Wide Moving to everyone.They have a good price and a good services. Of course they are not like Atlas Van Lines etc. I got perfect rate from them when I move from Montreal to Edmonton. I have 1500 lbs and before I booked with them I got a quote by e-mail. For 1500 lbs they gave to me $990.00. End of the my move I exactly paid $990.00. They kept their promise and no hidden cost. Now I kept my promise to them and I write here.With many thanks
KB.

Service cost: $990

Made the mistake of booking with this company. Unfortunately I did not do my research or check for previous complaints with BBB. They failed to deliver a mattress that they picked up during a move and were not able to locate it for over six weeks. They tried to get us to accept someone Else's used mattress to substitute and thought that was reasonable. After 6 weeks of chasing phone calls, emails and not getting our mattress we had to buy a new one. They have refused to acknowledge their responsibility and to date will not provide compensation. Interesting, they seem to have a wide array of mattresses to choose from, so their failure to deliver appears to be a problem not confined to my experience. I found dealing with them to be frustrating, and they could care less about their responsibilities toward customers especially once they have your money. If you value your belongings, do not deal with this company. Do your research when looking for a reliable mover and don't repeat my mistake!

Service cost: $2100

If you value your belongings, do NOT hire this company to help you with your move. The only pleasant experience I had was the actual pick-up and delivery, which was done by workers hired from a different moving company. They were professional, careful and efficient. The opposite is true when you actually have to deal with staff from the Real Canada Wide Moving Company itself. I scheduled my delivery a day earlier than planned about a week in advance, which was simply forgotten and could not be retrieved from any computer entries. The quote I got from a Real Canada Wide Moving estimator was likewise not accessible to the pick-up crew, but we resolved the issue. My shipment went from Alberta to Ontario and was going to take 10-12 business days (which was ok with me). Unfortunately, they never cared to inform me that the shipment was delayed, until I phoned a few days before scheduled delivery to inquire about the time window of delivery. They claimed to have a mechanical problem with the truck (which, if you read small print, means they can be as delayed as they want and the customer cannot claim any re-imbursements). They could not even estimate the day that it would be delivered. If you move across provinces into a new home in a town where you no nobody, every day without kitchen equipment counts! Not to speak of clothing etc. The delivery was finally  scheduled by a company local to my new hometown, and I got their phone call at a time when Real Canada Wide Moving Company was still at a loss as to when my shipment would be delivered (which turned out was 4 days later than planned). The delivery crew was as professional as the pick-up crew, yet as I was not told the total balance in advance and had to pay the truck driver before they would unload, I had to use my credit card. The Real Canada Wide Moving Company charged me an additional 106$ (a percentage of the full moving cost) for credit card use, which not avoidable under the circumstances. I have been in contact with them ever since (over 2 months ago) about the delay in delivery and the unexpected charge for credit card use. They confirmed they received my ‘claim’, but have not had time to process it. The latest I heard, the manager was on vacation. The service and organization within this company is a disaster. Do yourself a favor and go with more professional movers, I don’t know what would have happened if some of my belongings got lost or heavily damaged, but I predict handling such things with the company would turn into an absolute nightmare.  .

Service cost: $3670