Rainier Overseas Movers

I recently completed an overseas move from the USA to Australia in November 2017 and worked with Mark Lawson at the company. Rainer Overseas Movers was part of a team of companies to assist with the varying stages of the international move. I was exceedingly pleased with the level of service and assistance from their team. I always knew what was going on and I knew what to expect to happen next. Moving from San Francisco to Sydney is decently stressful given the amount of changes happening in your life, but this part of the massive move process was thankfully really pleasant. Definitely would recommend them to others.

Left a note on Facebook and BBB as well on behalf of Rainier Overseas Movers because I know how important it is for social proof of a company while people are doing research.

Move size: 1 Bedroom Home Service cost: $4000

I'd recently arranged to move my furniture from California to Singapore. The furniture had been kept in storage for several years . Searching for a mover via the internet had been an intimidating experience as each one has their share of horror stories. I finally settled on a few with the least negative reviews and sent out requests for quotation. Doug Wiviott of Reinier responded the next day while I had to wait for a week or 2 for the others. That settled it for me and, of course, it helped that their quotation was reasonable.

The whole process turned out to be relatively easy as Doug was always there to guide and explain every step of the way. I'm happy that there was no additional cost except for a charge when my container was picked for further inspection by the US Customs. The friendly guys from California Relocation Services was on time and swift in packing my stuff for the container. In Singapore, Panther International Movers handled the custom clearance, temporary storage and subsequent moving to my apartment smoothly.

Overall, the whole experience was quite uneventful even though I was bracing myself for surprises. Communication from the companies involved was excellent. I would not hesitate to recommend Rainier.

Move size: 1 Bedroom Home Service cost: $5500

My family and I had to make a very difficult choice of re-locating from the United States to Middle East right around the time when a shipping and trade blocked was imposed on Qatar. Every single situation we faced from the point of our decision to relocate was a humongous challenge except the best decision to use Moving Star and Rainier Overseas to help move our fully furnished home and my brand new dodge!

It was a complete pleasure dealing with the team, right up from the moment Avner of Moving Star walked in to do the survey, the ease of communication with Doug Wiviott and team (throughout the move), the packing team of Moving Star, the forwarding team and Prema & the clearing team from Writer Corporation here in Qatar. I would highly recommend Moving Star and Rainier Overseas Movers for any international move!!

Move size: 2 Bedroom Home Service cost: $12000

I contacted Rainier Movers in June of 2016. I received a quote of 3590.00 from door to port, as I wanted to arrange the move from the port to my home. I had made another move from Chicago to Italy, in 2006-07 with MSC with no problems and an overall cost of about 2,000. I know how it works. At the beginning, all was fine, however, later on finally in September, when I was to load the container (20ft) at my storage unit, I was told that I had 24 hrs and it would not change in price if I had it picked up the same day to save money. Once the container arrived, I was then told I only had 2 hours. The people that were suppose to come to load the container did not come. I had spent days packing and loading on pallets to make sure my things would not be damaged. I kept getting calls and e-mails from Rainier asking when I would be done. But yet, I had arranged the container from 9 am to around 3-4 pm. We finished at around 3pm. I consistently asked about the tracking and was put off for several days. I also gave the name and contact information to them for the people that would be assisting here in Spain. Instead, they forwarded all my personal information to other company and would not explain to me how in the world this other company was given my contact information and logistics. I paid for insurance and asked time after time for the documentation. Not only for the insurance, but for all the documentation. It took several requests to obtain the documents with a semi- break down on the costs, not exact. It was a small one bedroom apartment. Kept asking for information that had already been provided, time and time again. Rainier gave a "guesstimate" of weight of 4,500 lbs. Not possible. Therefore, the weight of the container is paid buy YOU. I sent several e-mails confirming the company here in Spain that would be receiving my container at customs, to no avail, as the documents given still stated NONE GIVEN. It was such a hassle to get anything completed. Plus, Doug was on vacation during this time of transporting my things, from the storage unit to the train, and the documents should Chicago port. No, it was going on a train to NY. Once the demanded payment and the container still had not been officially loaded and I was concerned because I was not being updated. This was for 2 weeks. It took another 2 weeks to demand from them all the documents - they stated if I did not pay, they would have my things held in Spain. Excuse me? I am paying for a service and you are not providing any documentation for the bill of lading, customs and you gave my info to another company without ANY apology or explanation, just saying that that company destroyed my documents. Prior to making the final payment, the sailing date changed. Again, I am asking for all the information. Finally, my container is on its way. Still, have not received all documents. Doug told me that he did not understand what I wanted, but they have been in the business for years and I already made a move from Chicago to Italy and I am well aware of the logistics and costs. He did not break down the costs and gave excuses. It was I, whom had to track my container on a daily basis to make sure all was ok. I never once got any updates, once final payment was made. Seeing the other costs posted, I believe that I was over charged, especially since it was not door to door. I would not recommend this company. Mind you, below it states 1 bedroom home, it was a one bedroom small apartment.

Move size: 1 Bedroom Home Service cost: $3590

We moved from Boston, MA to Switzerland in June. We decided to go with Rainier Overseas Movers because their quote was good and they seemed like a reputable company. We are overall very happy with how things went. Rainier had R.C. Mason Movers pack up our stuff and move it out of Boston and had World Freight Relocations deliver in Switzerland. I would recommend all of these companies.

All of the people we communicated with via email were:
- quick to respond
- courteous
- helpful
- accommodating.

The people who did the actual moving (Neil Lambert, Roger Muse, Harold Mir, Hugh McLellan in Boston; I didn't catch the European movers' names unfortunately) were:
- punctual
- careful
- fast
- courteous.

Our belongings arrived in about 8 weeks, faster than the 13 weeks they estimated.

I would recommend all three companies and if we move again, and I would hire them again.

PS: For some reason this website forces me to pick a destination country for our move, but Switzerland is not an option.

Move size: 1 Bedroom Home Service cost: $6000

When I learned that I would be relocating from the San Francisco Bay Area to Maui, HI, among the many different items that I would need to coordinate (and perhaps one of the hardest) would be the move of our household goods from a 3000 square foot/four bedroom home.

I found Rainier Overseas Movers quite by accident, as I was researching sites designed to help with overseas relocations where shipping via container ships was going to be required. I collected four different bids, and Rainier's was by far the most favorable (nearly 50% less than others I investigated).

From the moment I met the origination agent who would move our goods from our home in California to storage and pack them for transport on the cargo ship, I knew I was making an excellent choice. Highly professional, attuned to my concerns and needs, and very clear in setting expectations, the entire process proceeded exactly according to plan. Every deadline, timeline, and promise for delivery was made and in many cases exceeded. And most importantly, there were no surprises when the bill arrived. It cost exactly what was quoted, and not one penny more.

The communication from Doug Wiviott at Rainier was always rapid, timely and very professional, exceeding my expectations every time. At times, Doug responded before I could even step away from my computer after sending him an email!

One of the most difficult aspects of our move to Maui was effortless, affordable and exceptionally well done. And while I hope that I never need to move back to the Mainland from our new home in Maui, I would only work with Rainier if that was ever needed again. I wouldn't trust my precious possessions with anyone else.

I have recommended Rainier to two other colleagues who are moving to/from Hawaii, and I would keep recommending them over and over. Doug and his team at Rainier made a 2000+ mile move across an ocean as effortless as if I were moving down the street.

So if your life takes you across an ocean for any reason, trust Rainier and their agents implicitly. You absolutely will not be disappointed!

Move size: 4 Bedroom Home Service cost: $20000

 
 Overall, I think the move went extremely well.  I believe that Rainier did a great job of communicating at every level and that the shipment arrived in a timely manner. I think when dealing with an anxiety provoking/stressful move such as this, communication is key, and Rainier should receive an award for promptness.  The Chess Moving company did an outstanding job on this end as well.  There are a couple of things for which we will need to file an insurance claim, but that's why we get insurance :)   But again, overall, we were really pleased with Rainier's service.   I will highly recommend Rainier to others in the future. 
All the best,
Martin
 .

Service cost: $10000

  Rainier was truly fantastic and assisted me in many ways! I am *TRULY* grateful for Rainier's generosity with my storage costs.  (And their extreme patience with me!)  This is really the kind of customer relations -- that goes above and beyond -- that you don't see these days.  I really appreciate Rainier's efforts to help their clients in the sometime difficult and unpredictable process of moving overseas -- I just can't thank them enough for this help with the storage issue/costs. As always, it's been a real pleasure to be able to work with such  a professional and excellent company -- it takes so much of the worry out of the this whole process.  I really look forward to continuing to work with Rainier to complete the move from Boston to Oxford!  Also, I recently recommended Rainier to my new Oxford colleague (moving from NYC to the UK) and she also reports having had a great experience working with them so far -- Rainier has made two new faithful customers so far!  (And would be happy to recommend them to others..) Sincerely, Sara Hirschhorn  .

Service cost: $6000