Rainier Overseas Movers

I've waited over a year to post this review, because I wanted to cool off from how upset I was.

I've moved 50 times, and this was unequivocally the worst experience I've ever had.

I was told my things would only fit into a smaller container. As an expert packer, I advised we could get more things in, if we used less of their wrapping paper, and more things I wanted to take like towels, linens, clothing, etc. I even said I'd waive insurance, as my overseas move was critical to take as much as I could fit.

That's it. I had one shot to move out of the country, and this was my service to help.

Only, the day of packing, the entire crew only spoke Spanish. They were under pressure to complete my packing way too fast for me to manage. In fact, I was treated as a nousance rather than the owner and customer. At one point, they stopped trying to listen to me, and I had a panic attack in my room.

The moving coordinator was called, and instead of apologizing to me, he threatened to cancel my move and blamed me.

As I unpacked, I realized the absurd amount of packing materials I paid to have shipped from US to Uruguay.

On their website, they claim to "have a long history of successfully servicing the particular needs of our international shipments."

I needed a team who spoke my language. Nope.

I needed a team who would listen to me. Nope.

I needed a team who would prioritize what I needed to take on this once-in-a-lifetime relocation, where everything left was gone for good. Nope.

I needed a coordinator who would help make time for my move. Nope.

I needed a response team who would apologize and take ownership. Nope.

Listen, moving is stressful. This company was horrendous from start to finish. They disregarded my assessment of what could be packed, dismissed my packing input as we went along, then condescended to me about how things are done....for the insurance...

Rich or Rebecca, if you're reading this, know that customer service means listening to customers and they are right. You did nothing but blame me for the situation, and it was scarring.

Not only would I never recommend their services, but I'd recommend anyone planning to move overseas highly reconsider whether their things need the insurance the shippers claim. I would've taken 20 broken wine glasses and damaged goods over the panic attacks and demeaning treatment.

They have a singular focus: to avoid blame...whether it's insurance, treatment of their customers, etc...I was the one at fault.

Sickening.

Move size: 1 Bedroom Home Service cost: $3475

Doug has helped me with two major moves now, from CA, USA to Sweden, and back again. Both times everything went as smoothly as one could hope. Not only did everything arrive (and all in one piece), Rainier OS was significantly faster than any other moving company I got a quote from by several weeks (particularly with the move back in Sept 2021, during the pandemic, where I shipped a liftvan full of my belongings). Not only that, the pricing I got with Rainier OS was significantly lower than the competition. To top it all off, Doug has always been very responsive in communications, and flexible - like when I asked if I could change the delivery city from Santa Clara to Los Angeles. Sure, there was an additional cost to truck everything from the port in the SF bay area to LA. But it was reasonable, and the delivery was scheduled and done promptly. If I ever need to relocate internationally again, I won't even bother getting a quote from anyone else next time. I'll just call Doug again. 5 stars all the way.

Move size: 2 Bedroom Home Service cost: $6649

The pickup in the US and the packers/movers on this end were fantastic.  They were efficient, polite and courteous. The troubles began before the shipment even arrived in port in Germany. The German transporters began the extortion process early.  Basically extorting over $600 for an alleged "long haul" under the threat of not delivering our goods. Furthermore, they demanded cash payment before the first package was unloaded. Doug, from Ranier, offered absolutely NO help whatsoever even after assuring us this type of treatment wouldn't happen.  Buyer beware. .

Service cost: $9000

Who knew moving internationally could be so painless. Rainier and their partner movers both in the US and Australia were extremely professional and efficient. Our move was last minute and Doug could not have been more accommodating. Our belongings were packed and freighted in a blink of an eye. We were constantly updated of the freights progress and advised of any delays. Doug was extremely punctual in responding to any queries or questions we had. Our goods arrived safe and sound, with minimal if any damage. I would highly recommend Rainier to take care of your move.

Service cost: $6500

Rainiers was excellent from start to finish. I contacted them with less than a week to having to pack up an entire house and move it internationally. Within a couple of days they had someone out to survey my belongings and provide a quote. The crew that came to pack up arrived almost exactly on time. There were 4 men. All were dressed smartly, were clean and extremely polite and professional. They packed everything in the house, down to each and every single saucer and plate. They had advised us at estimate time that the large glass top for our dining table could either be crated (at an additional cost) or they could try to put it between mattresses - we opted for the latter to save cost.
Our shipment was taken directly to the port and we were amazed, having been quoted 5-6 weeks, when we were contacted less than a month later to be told that it was already at the port in Scotland.
The shipping container was brought directly to our new house and another 4 men came over to unload. Again they were all smartly dressed and very professional. It was incredible how quickly they managed to unload a totally packed 20' shipping container. They then unpacked everything that we wanted unpacked. We didn't have them do absolutely everything as we were still a bit shell shocked at getting all our stuff and didn't know exactly where to put everything but they were extremely helpful. They carried everything up our newly painted stairs without a single mark to the walls.
Having moved our entire house, the ONLY thing broken, was a single plate.
I would thoroughly recommend Rainiers. They were really fantastic and the move cost less than their competitors.

Service cost: $8500

We used Rainier for a Door-to-door move of all of our belongings from North Carolina to Dublin-Ireland. This involved some extra steps with delivery, crossloading etc. from our existing storage location, and all related customs paperwork and interaction. With all the horror stories out there about the US moving industry we were extremely worried about this process and took a great deal of time to review and verify our mover candidates. I have to say we struck gold with Rainier, they were extremely professional, efficient, communicate and competitively priced - characteristics echoed in their agents both in the US and Ireland. Everything arrived in great condition without any extra stress or paperwork hitches. Highly recommended and I would definitely use them again if need be.

Service cost: $6560

I have to say that we really appreciated all the work the Rainier team did organizing the various moving teams and then the storage for us.  Our move from Denmark to Texas was definitely less stressful for us with Rainier coordinating everything.   The pack team in Aarhus and the delivery team in El Paso were both great, polite, on time and introduced themselves right at the beginning.  They put down lots of carpets/blankets to protect the wood floors during packing and the white carpets at delivery.  The delivery team helped unwrap all the big stuff and even came back to pick up all the boxes once we were done unpacking (I thought that wasn't included, so that they did it was really nice).   Rainier had been recommended to us by some friends that had used their services before and we will definitely pass along the recommendation if we can.

Service cost: $12000