Quality Express Van Lines

These people are the worst. I called to get a quote and asked if they were a broker. Bob West blatantly lied and said they were not. He assured me they had their own trucks. He gave me a quote and I gave a deposit., sure enough, just like one of the other reviews stated, a few days before my move the quality assurance person called and collected even more money, because we must have missed something.

Fast forward to the day of the move, the movers came, and told me I had more than I was quoted, so he charged an additional 2500. Now mind you this $4700 move became an $8200 move. The mover showed up by himself, turns out the young man who met him at my house to help, told me he didn't work for the moving company he picked this job up on Craig's list. The moving company is TX MOVING AND STORAGE, that's another negative review. Getting back to the crooks at Quality, When I called to discuss this with Bob West, he was never available to take my call. I spoke to Andrew (he was very rude). I talked to Kyle, he could help me. I asked him why was I quoted one price and the mover charged me another? I moved from Texas to Michigan. This was the worst experience ever. I will also report them to the BBB, they should not be allowed to take advantage of people the way they do. Also, don't believe them when they tell you they will act on your behalf and act as a liason, they will not. Don't believe them when they tell you they have established relationships with these movers they do not. Liars, and crooks.

Move size: 2 Bedroom Home Service cost: $8100

BE AWARE: Quality Express Van Lines is NOT A MOVING COMPANY. They are moving BROKERS and as such they will give you a really good price over the phone to allure you with lies, and then they will ask for a NON REFUNDABLE deposit that you will lose once you sign a contract. I made the mistake to listen to one of their salesmen and it cost me 2000 dlls more than the original contract I signed to move my stuff from LA to Utah. Stay away from them and find a local mover in your state that will actually go to your house to measure your stuff and give you a real estimate. Even better, get a group of friends or form a crew from Home Depot and load a truck yourself. Save you thousands of dollars and useless discussions with their staff. Customer Service reps are rude and indifferent to your complaints. Please make note of my terrible experience with Quality Express Van Lines.

Move size: 3 Bedroom Home Service cost: $5000

BE WARNED NOT TO TRUST THESE THIEVES! If it were possible to select NO STARS rather than one star, I would. Criminals. Everyone working for this so-called moving company should be prosecuted to the full extent of the law. No one ever mentioned that this was a "broker" rather than an actual moving company. Very slick and slimy outfit. Manipulative. Horrible monsters. Do not trust a single word coming out of the mouth of Bob West -- a sociopathic liar. These criminals disgust me! They scammed me out of a whopping $2626 deposit. At the time of setting up my move, the plan was to move from Houston to Phoenix, but life happens and throws us curve balls sometimes. It turned out that I only had to move "up the road" to Dallas. They could not and would not move me in-state. No one had warned me that they couldn't help me if it turned out my move would be in-state. They were unwilling to make an exception in my case to give back my very sizable deposit. Do not be fooled by the fake 5-star reviews you see on their webpage. They are skilled at manipulating the unaware, trusting consumer who is merely trying to arrange for an upcoming move. They know that they can get away with their cruel dishonesty causing unimaginable levels of financial distress and torment. After "eating" that enormously painful deposit on a move that this so-called moving company could not do, I had no choice but to go into debt by using credit to hire an honest, reliable, local mover to move me to Dallas. Rot in hell, you thieves! Anyone wishing to join me in taking legal action against these creeps, please contact me: Lynn--classicaljazzlk@gmail.com.

Move size: 3 Bedroom Home Service cost: $2626

My move with Quality Express Van Lines has been the WORST EXPERIENCE OF MY LIFE. I have gone two months without the delivery of my household goods and still have no delivery date scheduled. Quality Express Van Lines has lied throughout the entire process and is allowing my goods to be held hostage by the moving company they contracted. Here is a non-exhaustive list of the reasons you should ABSOLUTELY NOT HIRE THIS COMPANY for your move, under any circumstance:

1. They lie about the contract terms to get you to work with them. Prior to pickup of my goods, I was told my things would be delivered within 3 days of my first available date of delivery. However, the day my items were picked up and payment was received, their story completely changed and I was told that my things would be delivered in 30 business days (?!). Please note we are now far beyond 30 business days and I still do not have my items nor do I have any information on where they are or when they’ll be arriving.

2. Quality Express Van Lines will not answer your phone calls. They will put you on hold for as long as you’ll wait because Quality Express Van Lines is a group of scammers that cannot answer even the most basic questions about your move (i.e., the date your items will be delivered). This is an incredibly shady business practice and makes me wonder if my things were stolen by their moving company and they are covering up the crime.

3. They breech their contracts and allow their contracted movers to do so as well. As a broker, Quality Express Van Lines’ job is to ensure their contracted movers meet the terms of their contracts with their customers. Quality Express Van Lines has done nothing to work with the movers to get them to deliver my things. I am weeks past the delivery date guaranteed in my contract with both the movers they hired and with Quality Express Van Lines and again, my things have not been delivered and I have no information about if they will ever arrive.

4. Customer service does not exist. I have been without any of my things for two months. I’ve had to purchase new household and personal items just to survive. This company knows exactly what they’re doing to people when they allow their contracted movers to hold their customers’ goods hostage for months on end. Based on the extremely hostile conversations I’ve had with Quality Express Van Lines staff (in the off chance I am able to reach them), I can assure you they do not care about their clients whatsoever.

I repeat, do not, under any circumstance, work with Quality Express Van Lines. They are a crooked, shady, and truly awful company that should no longer be in operation.

Move size: 1 Bedroom Home Service cost: $3500

First they said they were not a broker. It turns out they are at a high fee that to my astonishment is non refundable. So they are keeping over $1600 of my deposit after I cancelled. 2 different movers arrived on the day of the move and for the same original list they charged me 2k more. I couldn’t afford it at this difficult time and told them no. I called the company and did not receive any support. I wasn’t even allowed to speak to the man that I originally spoke to. I must now seek legal action to recoup at least some if not all of my deposit. U would think during a pandemic this business would have a heart but they have not proved that they do.

Move size: 2 Bedroom Home Service cost: $8000