Proud American Vanlines

Katherine was 100% honest with me from the jump. I’m moving my small studio apartment with barely any furniture. Instead of her trying to just set the move up, she gave me tips on how to cut my cost in HALF because she knew that it wasn’t beneficial for me to use a full moving service. And she proceeded to give me a recommendation to get my things across country at a much more budget friendly cost! Any other company would’ve quickly jumped at the opportunity to take my money, even though they know there’s better options out there and not offered a true word of advice. I recommend this company to anyone moving. Because if she was that transparent with me WITHOUT earning my business, imagine just how helpful and honest this company will be when your belongings and finances are involved. Very happy with the experience I had with this company, thanks Katherine!

Move size: Studio Service cost: $1000

I called Proud American to ask about moving a few family heirloom furniture pieces across the country. Katherine at Proud American was very helpful in helping me find the best and most affordable way to move my furniture, even though it turned out to be with a different moving company. I truly appreciated her honesty and transparency regarding the logistics surrounding my small move. I was very impressed by her knowledge, care and service. She truly went above and beyond the call. I will always check in with Proud American when I need to arrange moving services.

Move size: Partial Move Service cost: $1500

Im moving from CA to NY. I got an over estimated quote of 4500 for a fully furnished 2 bed that i technically dont even have. My family and I recieved a call less the 24 hours that the movers would be there by 7 am on a sunday (mind you i dont move until the 20th but that was whatever) I stayed up all night packing my whole apartment for the movers to walk in and say that the itinerary was wrong and then tried to say for an extra 250 csq id have to pay another 3k and thats WITH A DISCOUNT. I had to send them away because theres no way i can afford anymore then the price they already gave and now they are refusing to refund me my $2k deposit because its apparently my fault that the itinerary was wrong when Armando was the one who filled it out and said multiple times the price wasnt going to go up if anything it was going to go down. They are all a bunch of liars and scammers thank god i found a new moving company for the same price last minute. DO NOT USE and beware of Armando he seems very nice and easy to talk to but him along with evveryone else that works there is money scamming liars.

Move size: 2 Bedroom Home Service cost: $4531

Proud American Van Lines quoted us one price to move (after a full virtual walk-through and a thorough description on our part of what should be moved), then revised this price significantly in a follow-up only days before the move. The second person we talked to (who raised the estimate of our cubic feet) was NOT from the subcontracting company. They were from Proud American Van Lines. When we complained, customer service said they would check the recording of our conversation with the first person to find out whether we described the same amount of stuff to both people, which I thought was totally reasonable. After "checking" they told us they couldn't find the recording. We were also told by the first person that if we added the full pack and unpack services we would receive automatic full insurance coverage for all our stuff (this was after I specifically told her that the base $0.60 per pound coverage would not work for us). Come moving day, I was blindsided by an insurance waiver stating we had only base coverage (in other words, if they break a 1 pound smartphone you get sixty cents). They had us over a barrel. We needed to move and I was suffering from a back injury. So we prayed for the best and moved forward. When our things arrived at the destination there were 20-25 items missing from a list of less than 200 items, so they lost close to 15% of our things. From what did arrive much was broken, scuffed, dented, and scratched. Remember, Proud American Van Lines chooses their own subcontractors, and they ARE responsible for the performance of these companies just as any general contractor is responsible for the performance of their subs. That's how business works. Both on the packing and unpacking end, the workers gave a great show of appearing to care for your stuff, which means when you are watching you will see them packing things well. Meanwhile, in all the rooms of the house where you aren't, things are being jammed into boxes or heaped in piles coming out of boxes. Added to this, there is a middle team you never get to meet who takes everything out of the original box truck and loads it on a different, bigger truck. I assume there is probably warehouse storage involved as well. So there are many opportunities to damage your stuff and many of the people working on your stuff are people you will never meet. To sum up, Proud American Van Lines is a company that will tell you one thing and do another, and they choose incompetent and careless subcontractors.

Move size: 4+ Bedroom Home Service cost: $17450

Two months prior to our scheduled move we emailed all pertinent information for our co op so that there would be no issues. Problem is , Proud American didn't read it and blew us off the day of the move. All moves must be done between 9 and 5. We traveled from FL to NY, paid 1K dollars to covid proof elevator and Proud American just didn't give a shoot. Sorry, I cannot recommend Proud American and you may be wise to choose another company. It is now 3 pm and they still not here to move a two bedroom with packing by 5.

Move size: 2 Bedroom Home Service cost: $6800

This is a broker, first of all. Focus on that and make sure that you're okay with that. They're a broker, and you don't know what moving company you'll get. It could be bad. For me, it was very bad: the moving company increased the estimate by double, and Proud American was totally unresponsive throughout the move. They then use CSI Pros to handle billing disputes, a company with all 1-star reviews on every site, and which tends to give zero dollars for any dispute.

Stay far away from Proud American Van Lines.

Move size: 1 Bedroom Home Service cost: $5000

Do not use this company, carry your items on your own as that will be a better experience, would give "0" stars if that was an option. This is a broker, when the movers arrived to pack me, 2 hours late, the price went up 30% and of course payments must be cash. Items were packed 9/10 and did not arrive until 10/5. Items were packed that I asked not to be packed and other items not packed, I have a friend's SUV in PA with the back filled with items that were to be packed.

Each time I called the contract was repeated to me and "it should be this week". Communication was not good. One time I called and was told the person from Proud American contacted the carrier, I immediately called the carrier for information and asked if they had a call from Proud American in reference to my move and was told no. (The young lady from Quick move was helpful, when I told her I had been packed almost a month prior she said, "oh my".) Once my items were packed they were held in a warehouse in NJ and then placed on a trailer for delivery, all by different companies. This is NOT explained to you when the sales person gives you their sales pitch. When the items arrived the company, yes another company, was great, polite, communicative, etc.. The movers who packed the trailer had item jammed into the trailer, boxes crushed, items broken and the best is the pedestal from the table is missing (filing a claim) along with a closet of clothing. If the pedestal is not found, somewhere on the east coast, the table needs to be trashed.

As I was unpacking I realized I was charged for wardrobe boxes that had one thing in them, some items were packed with care, others were not. Those who had a good experience may have had a better "middle man", yet you do not know who you will get, be careful, use another company as your price will go up and be close if not over a more reputable company.

Move size: 3 Bedroom Home Service cost: $15000

Proud American Vanlines contracts out to literally the worst of the worst to move your belongings. Their contracted, “professional movers” urinated in our public courtyard space and tried to con us out of an additional $4k in cash on pick up. As soon as the contractor picks up your stuff, Proud American is totally out of the picture and you’re on your own to deal with their horrendous contracted movers. They don’t return calls, offer zero customer service & essentially tell you to take all issues up directly w the criminals that picked up your stuff. Do yourself a favor and give your business to a better company for your move. One that respects your time, belongings and your money because Proud American absolutely does not. You’re a one and done phone close for a few thousand dollars and then they don’t give you a second thought after they have your money. Their contracts are written to specifically alleviate them of all responsibilities when it comes to your move. There are far better companies out there, run far away from Proud American and their horrendous contractors who don’t have a professional bone in their bodies.

Move size: 2 Bedroom Home Service cost: $6000

I wish I could give zero stars.

1) They give you an inaccurate quote to get you to book them for the job (even though the quote is based on a facetime of your apartment), and then increased the price by 150% when they arrived on the day to move, stating they must have "missed some things". They know you're stuck and have to agree. Con artists.

2) They assured us it would arrive within 17 days (99% of the time!). After 17 days they stated they legally had 30 days to deliver (first we heard this). It had not even left California by day 17 and took a total of 42 days. We were without belongings for 3 weeks.

3) They lost 20% of our belongings, including a key component of our bed, making it unusable and heirlooms that cannot be replaced.

4) the belongings that they did eventually deliver were damaged and broken.

5) Their communication was horrific, no one would answer or return our calls. They often had no idea where our belongings are and could never give us helpful information.

Truly a horrendous experience. Unprofessional. Deceptive. Unreliable. Do NOT use this company.

Move size: 2 Bedroom Home Service cost: $9200