Proud American Vanlines

In atime when it seems like everything is so complicated I found a mover that's made my life so much easier. I

spoke to a few other companies but not one of them was thorough and asked the questions they did.

They were always patient with me and someone was always available 7 days a week i was shocked.

When the movers arrived i had all my boxes packed ready to go as well as my glass items prepped just as my sales rep advised me to and as a result didnt have a single issue on move day. I just wanted to thann everyone who made this possible. Ill be happy to use them again if and when the situation should arise.

Move size: 3 Bedroom Home Service cost: $10500

I spoke with Tori twice and she absolutely not only saved us a ton of money she came up with alternate shipping methods and car transport that wasn't even on our radar. I can't stress enough that these are the kinds of people you want to do business with. I would recommend her to anyone seeking a quote and advice on how best to accomplish your move and help remove some stress from a stressful situation. She actually referred us to a company that specializes in smaller moves. I'm grateful I found her and Proud American.

Service cost: $1000

This was the absolute worst moving experience I’ve ever been through. This company took 3 months to deliver our items and lied countless times about the status of our delivery. I strongly suggest you look elsewhere for your moving needs. Our experience is outlined below.

When I hired Proud American Vanlines, I was assured they were NOT a brokerage and that they in fact were the moving company who would be transporting our items. That ended up not being the case. On the day of the move I was greeted by a completely different moving company. I was told the items could depart as soon as the following day. I made phone calls daily to check in on the progress of our delivery and I was told each time that we were slated to be the next departure and our items would be departing in a couple of days. Cut to almost 3 MONTHS LATER and our items had still not been delivered. I spent countless hours of my time on the phone with both the brokerage (Proud American Van Lines) and the movers (Flat Price Moving) trying to understand what was going on. I was constantly given the runaround. No one would give me a straight answer. Once our items seemed to have departed (not that I had any confidence this was actually true) I was contacted by a man who seemed very distraught and aggressive who explained that he didn’t work for the moving company, but that a friend had asked him to deliver our items to make some money on the side. I was extremely uncomfortable with the fact that this person didn’t even work for the company and was apparently handling our items. It turned out, in fact, that the brokerage put me in touch with the wrong person. So, I was again left wondering where our items were. We then waited another few days until being contacted by a new driver who informed us that we would need to pay for a smaller truck to shuttle our items onto the premises. This was going to be an additional $1400. We felt helpless and swindled. What other options did we have? We paid the additional amount and got our items delivered.

Move size: 2 Bedroom Home Service cost: $12000

We contracted with these brokers to move us from FL to RI. They are brokers and do not respond to calls or emails half the time. If you cancel they keep your money. Engaging this company cost me about $4K and they didn't do anything as we cancelled them before the move because we were suspicious of their non responsiveness. Buy a wheel barrow and move it yourself before using them you will be happier. We ended up with North American and they were fantastic. They even answered the phone when you called them! Be smart and heed the negative warning reviews...they are real!

Move size: 3 Bedroom Home Service cost: $9000

I’ve never had to use a professional moving service before so I had no idea where to start or what to expect. I got on the computer and decided to call a few companies I read to be highly rated and professional. One company stood out from everyone I spoke to and that was the staff at Proud American Van Lines. They were genuine people that truly wanted to help me and I never felt like I was being pushed into making my decision. The were very detailed in every aspect of the process and it all happened just as they said it would. I called a lot early on just because I was nervous but they always took my calls and helped with all my requests. Thank you for all the savings I couldn’t afford to move otherwise. At a time that is so difficult your company helped so much. Bless your hearts

Move size: 3 Bedroom Home Service cost: $6500

Just wanted to extend a very special thank you to entire team over at Proud American Van Lines. I went online looking for a mover during the pandemic and didn't even think it was possible to have a mover come out at the time but thankfully they did. Not only did they show up but the work they did was exceptional and any help I needed before the move or during someone was always able to assist me. I did get other quotes just to do my part and Proud American was priced Right in the middle of the other companies but the ratings and reputation and the quality of service is what set them apart. I couldn't have been happier with how the move played out. I'm forever grateful and would absolutely use them again.

Move size: 3 Bedroom Home Service cost: $8400

We have had the most terrible experience with Proud American Vanlines; we only went with this company because we read great reviews from other customers and were willing to pay more for a stress-free move. It turned out to be the most stressful move of our lives.

They were four days late (despite our reserving this move date three months prior to the move) and each day we were told they’d be there the next day so we couldn’t even plan around it. Sierra with customer service told us we would receive compensation for their lateness, but this was later revoked by Ashley with customer service escalation team; Ashley told us we would not receive anything and that we could not get a refund on our deposit if we cancelled.

Dispatch doesn’t have a manager; Jeremy with dispatch yelled at me and when I asked to speak to his manager, he stated that there is no oversight over his department at all.

PA customer service assured us we would be discounted/compensated for the lateness and then told us they wouldn’t after all (quote “I can’t do anything about the past; I have to look at the present.”)

Communication is poor; we had to call them, they would say they would call and then wouldn’t (four times on four separate days)

Proud American sent us an invoice for one amount (more than $9,000) with instructions how to pay PA

When the movers finally did show up, they wanted to charge us $3700 more than estimated with no justification for this.

The movers claimed PA never told them that it was a full-pack (and they didn’t do a full pack; they left everything in the closet downstairs and tried to leave everything in the bathroom and half of the upstairs closet - we had to drive personally back to Texas to retrieve the leftover belongings.

When we complained to PA about the movers on the day-of, Ashley with PA told us (quote) “we don’t have anything to do with the movers; we just broker the deal with the moving company, and it’s on you to supervise the move and make sure they do their job.”

The movers demanded that we pay them directly in cash or via CashApp only and attempted to charge us another fee for the full-pack (after we had paid Proud American for this service already)

Now not only is Proud American refusing to answer our calls (on July 11th), but the movers themselves are calling us repeatedly to harass us (literally yelling at us through the phone) for money and hold our belongings hostage.

Move size: 2 Bedroom Home Service cost: $9000

The initial process was smooth and the representative was helpful, but the first group of movers showed up sooner than planned and we either had to go with that date or wait like 3 more weeks. Even the actual movers that showed up said they weren't planning on being there that soon. Then even though we communicated with our rep and the quality assurance person that we had to bring our washer and dryer this was never communicated to the actual movers so if we wanted to bring them we would have had to pay an extra $2200! It was a cross country move that was going to be $7400 so a huge cost to bring the the washer and dryer so we had to on the fly figure out a way to get rid of them. They charged us an extra $450 for supplies to box stuff up even though it was their fault for showing up early. I was told 3 different times someone from customer service would call me and they didn't. Then when I followed up the person basically said we should be thankful they came early because other places were behind. Also no solution for the cost to bring the washer and dryer other than I had to decide what I wanted to do.

The movers (a different group of people) brought our stuff today. The movers were very nice. However, we had multiple things broken and I understand that happens in a cross country move but looking at the shape of the boxes and tubs they clearly just tried to shove as much as they could into the truck and didn't pay attention as much to our belongings.

It is really difficult to adequately tell you if they will do a good job for you because it all depends on the various crews they get. We had one group load our stuff, then it was clear some group of people took our stuff off that truck and put it on another truck with multiple other people's belongings and then another group brought our stuff. So, who knows who was careless with our belongings? Who gets held accountable?

So, could you have a positive move with Proud American Movers? Sure. But once again it all depends on the multiple crews from multiple companies they have loading, storing, and transporting your stuff.

Would we go with Proud American Movers again. Short answer no.

Move size: 3 Bedroom Home Service cost: $7400