Proud American Vanlines

This is a company of cheats and liars.

They held me hostage both while picking up the items and when dropping off. Evenly single person I spoke to from this company does not have the basic knowledge of how to talk to a customer they are a bunch os thugs who abuse the customers. My life was a hell while I was moving my household items with these guys. They quote for $4K but charged me almost $8k for my move. Most of these review are either bogus or the people who moved didn’t pay it out of their pocket to realize the amount of lie and daylight robbery that these guys do. Do yourself a big favor by not choosing them ever.

Move size: 1 Bedroom Home Service cost: $8000

We had a 3 household move from Colorado to Florida we had planned for months with Proud American. They promised they would be by our side and help us with every aspect of this complicated move. They called and cancelled us at 6 pm the night before we were to move. No explanation, no offer to try to figure something out, NOTHING!! Just a sorry, we will give you your deposit back though! Do not trust anyone there, Eric Scott, Bella, David, Jeremy.....they don't care at all about their customers!

Move size: 4+ Bedroom Home Service cost: $24000

I contacted three companies for a move and Proud American Van Lines gave me the lowest rate by a few hundred dollars. The initial salesman, Larry, made me feel comfortable. He was a little long-winded, but was reassuring and easy to talk to.

My main frustration with the move is a poor job of setting expectations and communicating. I was told that I should provide a two-day pick-up window and that 9-out-of-10 times, the first day is selected. I set a Fri-Sat window. On Tuesday I got a "quality assurance" call to confirm my inventory and was told on that call I would probably get my pick-up time on Wednesday, but maybe Thursday at the latest. We heard nothing on Wednesday or Thursday morning, so I called Thursday around midday and was told that I'll hear later the day because "we always schedule these after 3 p.m." Fine. We waited until around 5 p.m. and still heard nothing, so I called again, and was told our planner is finalizing the time and will call us back any minute. Finally, minutes before their office closed at 6 p.m., I got a call saying the pick-up will NOT be on Friday, it will be on Saturday, and they still don't know the time yet. Same drill on Friday, we waited all day and called a couple times and they never had an answer. Again, minutes before the office closed Friday, we got a call with our pick-up time for Saturday.

For delivery, we were told this would be a "3-to-10 day window, but should be much closer to that three-day range." I set my delivery window for Aug. 1 - 10. Again, we didn't hear anything from the company, so I had to be the one to call. I called Aug. 2 and was told by the rep that they don't have a time yet and she mentioned "my delivery window only opened yesterday," like it was ridiculous that I wanted an update at that point. Many times, including this one, the customer service rep sounded put out that we were calling asking for updates on pick-up/delivery. We did finally get our call late in the day Aug. 4 that the delivery would be Aug. 5. So that's five days into our window, which isn't terrible, but we were again hoping for something a little sooner given we were told it's usually within the first three days.

The movers themselves were good. The pick-up movers were very good (three people). The delivery movers were a little slower, possibly because it was only two of them, but they were fine.

We had one small duffel bag go missing that just had some medicine and toiletries in them. We also had a full-size mirror go missing. We filed a claim and are still waiting for a resolution. All in all, if we don't get a resolution on those items, at least they were smaller ones that we can live without--it's not like a nightmare situation.

So all in all, the movers were pretty good, we only have a couple minor items missing/damaged, but during a stressful period, our frustration was often intensified by a lack of proactive communication and poor setting of expectations. Maybe the timeframes are much more prompt and we were just an unfortunate case. But I would've felt much less stressed if the company set expectations better on timing and kept us in the loop more proactively.

Move size: 2 Bedroom Home Service cost: $4500

I know that Proud American is a broker, but I would expect them to help me through the claims process when their chosen carrier screws up.

Proud American set me up with Flash Moving and Storage out of Los Angeles. I was expecting delivery on April 2, 2021, but my stuff was actually delivered on April 19. That delay was obviously very disruptive, causing missed work and the additional expense necessary to effectively “camp” in our new house for nearly three weeks.

And once the delivery was made, I found that Flash Moving had broken or just flat-out lost a bunch of my stuff. Like furniture that just plain disappeared. Like a TV - that I was charged to “crate,” which turned out to mean “wrap in a moving blanket and tape up in a broken-down cardboard box” - that was dropped and crushed. Like a bookcase that completely exploded. Like some fancy enamelware pots that went “poof” along with most of our bakeware.

Proud American sent me the carrier’s claim form, which I dutifully completed -- in May. It’s now August, and I’ve gotten no response whatsoever to my claim. After multiple calls and emails, I got Proud American to send a single email to the carrier to jog them along. Still no response. And now, despite more calls and emails, Proud American has gone dark with no further follow up. And of course the carrier hasn’t followed up, and there’s no way to contact them since they don’t have a website and their phone/voicemail doesn’t work.

And while I know that Proud American is not the carrier, they are the ones who set this up and sold me on support and a seamless move. I would expect them to step up and help me resolve this instead of passively sitting back and blaming the carrier.

Move size: 4 Bedroom Home Service cost: $25000

Finally found a reliable and honest moving company. I’ve moved 4 other times in my life and every single time I had a problem of some kind. This time around was the exception. In the past it was either charging me more on the day of the move, or movers running days late on delivery one time even over 40 days even some that never showed. This company is professional, extremely honest and will actually take time to explain your quote and contracts. I felt so comfortable the entire moving process. There was a little confusion with a stop off but that was eventually cleared up. The movers were great, took time and wrapped everything correctly and just an overall good move. I’d be happy to recommend

Move size: 3 Bedroom Home Service cost: $7500

Very happy with the work of Proud American Van Lines. As most people do when they have no idea where to start I went online and started reading about all the different companies and I kept seeing their name. Finally I reached out to them to get a quote and I knew pretty much right then they were the company I wanted to work with. They were nice not pushy and very flexible with my complicated situation. The moving guys came on the day they told my and were on time ready to work. All of my belongings came the same way they left and I was really impressed with how fast they worked. I wasn’t uncomfortable at any point and would recommend them to anyone looking for a real mover without the funny business.

Move size: 3 Bedroom Home Service cost: $8500

We were moving furniture from a storage facility in Beaumont, CA to our Nephew's new home in Bauxite, AR. The salesman from Proud American told us initially the move would take between 5 to 14 days, and we negotiated a cost of $6,000. They contracted with MMG Moving LLC and our furniture was picked up on July 16, 2021. Because we indicated the furniture could not arrive before July 27th, that started a 31 business days clock to deliver the furniture to Arkansas. We drove from CA to AR on July 24th and waited for 3 weeks for the movers to arrive. We called at least once a week and were told by various dispatchers that the move would take 17 days, 30 consecutive days and finally 31 business days. We gave up and drove back to CA on July 13th. We kept calling dispatch and they kept telling us they were trying to find a tuck and would let us know as soon as they did. The movers finally called on September 1st and said they were loaded and would arrive on September 4th. So we drove back to AR and met the movers on the 4th. The movers were great and did a good job, only one item was damaged. Here is the kicker, the dispatcher called on the 6ht and said the movers were on their way and would arrive in a couple days. Excuse me, we already had the delivery 2 days prior, obviously the left hand does not know what the right hand is doing. Terrible customer service, do not use this company.

Move size: 2 Bedroom Home Service cost: $9494

Once you work with this company you can get a better idea why it was such a good experience and professional job. They take time to cater to the individual’s specific needs. They were informative and not pushy arrogant sales personnel. They were honest experienced people with knowledge about the moving process that helped me save a lot of money as well as avoid what could have been a very bad and potentially expensive other option. I have them absolutely all the information I possibly could to make sure my estimate would fall in line within a small amount of money because understandably it is an estimate. We took time to make sure the move went on without a flaw and it definitely did. I was skeptical as anyone else would be but Proud American Van Lines stepped up, did what they said they would and delivered on their word. Worth all of 5 stars.

Move size: 4 Bedroom Home Service cost: $8750

Proud American was the most service friendly company I have ever worked with. They made the process very simple for someone like myself who had no previous experience. They took time to talk about what items may help to cut cost as well as providing me honest inform regarding pickup and delivery. I was hoping to find a company like this and I finally did. I took time to compare all my quotes and they were by far my number 1. Down to earth good pricing and employees that work around the clock and always put the customer first. The movers were terrific and I can only hope going forward others have similar experiences. Happy I found them highly recommend them.

Move size: 4 Bedroom Home Service cost: $12000