Presto Logistics

Moving experience

We moved from SoCal to Oregon in July, the hottest weekend of the month. When we first called for a quote we were treated with respect. We did use a video chat to go over what we wanted moved and then received our quote. We did go over the box limit and paid a bit more but it was reasonable. After reading several reviews we decided to not move old furniture and cleaned out a lot of items to repurchase for the new home which was a better solution. Time and money saving way to go. Moving crew from old home were great and fast even with the heat wave that hit but we provided them with Gatorade, water and snacks. Then, delivery was a breeze and they were great with making sure all items went to the appropriate areas. A couple items were a bit damaged but the insurance company helped with that. We had items that we were concerned could be damaged with moving but they were wrapped with care and made the trip! No boxes were lost. We are all human and if you want special or priceless items to make the trip take them with you like we did, if possible. After watching the movers load and unload the truck we did give them an monetary tip to grab some lunch on the way to their next load. :)…

Damaged Furniture but Refused Resposibility!

The movers, especially the delivery team, damaged multiple pieces of furniture, causing over $5,400 in actual, documented damages. The moving team was rushed, sloppy, and reeked of pot. The Presto driver, repeatedly expressed his embarrassment over the condition of the delivery and promised that his boss, Henry, would take care of it. He didn't! Instead, the insurance company offered $300 in reimbursement and Henry offered to raise it to $700. Paltry sums compared to the total damage. Presto and Henry, refused to take responsibility for their actions, and tried to blame it on our Insurance choices (i.e.- not taking a massive, highly profitable up-sell to pay for their carelessness.) The episode is similar to someone with terrible insurance, smashing into the back of your car, causing major damage, then claiming he is not responsible for anything more that what his lousy insurance company offers. In short, be prepared to spend a ton of money on the move, have the movers damage your items and then be given the middle finger by the company.

Same as several here

After getting a FaceTime walk through estimate with Korvin or Henry, we ended up paying twice as much. Partly because the one person in charge of the loaders, Martin, failed to pass on to the other men the many items that were not supposed to go. I told him exactly what to leave behind , but we ended up with these items.

Apparently, our items were thrown from the trucks into a holding warehouse and then thrown into a truck for delivery, because some items were so crushed, that I would not be able to "weigh" the shard of glass in order to make a claim.

And if you want to make a claim, be sure you keep the boxes that the crushed items were in, because you will need the invoice numbers from the boxes in order to make your claim. You will also need proof of the cost or value of the item. So that vase your daughter painted for your birthday, or the trivet your son made with his hand print when he was in kindergarten-you will need to prove it's value.

I don't even know how much tossing and crushing would have to be done to crush stainless steel bowls or how they crushed the taillight of the quad or partially destroyed the reclining mechanism of the sofa. We happen to think that a…

WARNING - PRESTO UPCHARGE TACTICS

Based on other reviews I read I was not the only one who had used car sales tactics used on them. I too had an estimate performed by their estimator and when the move occurred and half way through the load of our things, were told that we had a choice of paying 1/3 more than the estimate or they can leave everything that would not fit within the estimated volume. They used our personal belongings and the fact that we were in the middle of moving from CA to UT as leverage to upcharge the costs. Additionally, because of their inability to schedule (even though we confirmed our delivery date multiple times) we had to pay the $500 unload and load charge at their warehouse. Even though they underestimated the volume and were going to reload to a semi for final delivery to us anyway. This also cost us an additional 2 weeks of hotel costs waiting for them to deliver! And finally, sometime during the reloading at their warehouse, upon receiving our things almost 50% of our boxes/plastic crates were either broken, crushed and/or damaged in one way or the other. And of course since they did not do the packing they were not responsible (per contract). Finally, I caution anyone who is…

Move from SoCal to Oregon.

When we contacted Presto Logistics for our move, everyone was super nice and helpful. Henry came out for the estimate. I was told we had approximately 1200 cu ft. Once our belongings were loaded, we were then told we had 1800 cu ft. Since the truck was a 26 ft, I'm not sure how it could fit 1800 cu ft. The cost went up 36%. I inquired about an 18 wheeler getting down our street, and was told that if they had to rent a smaller truck and load it, it would be about $600 additional. When our furniture finally arrived, as expected the truck would not fit down our street. The driver said he had to get a smaller truck, and the cost would be an additional $2,100. We had no choice. The delivery was made at night. Our bed and dresser were broken and boxes were missing. I called Presto and was given a web site to file the loss. Once I received the info, it said not to do any repairs. At his point repairs were already made (I wasn't going to sleep on the floor in thirty degree weather).

This move went from $4,650 to $9,270. Over double the original estimate. Thank goodness the delivery guy took the extra fee from $2,100 to $1,260. I feel like I was completely misled on this move.

Please do not use Presto! Read my review all the way to the end!

1. My ending balance was DOUBLE the initial quote. 2. They tried to deliver my 1 bedroom apartment furniture to an apartment complex in the city using a 18-wheeler semi truck. The truck was to big to fit into the unloading area and they charged me an additional $350 to take my furniture 30 minutes down the street to their main office to switch over to a normal moving truck then come back and unload. First of all, who delivers furniture to an apartment complex in the city using an 18 wheeler semi truck?? I was devastated that I had to pay $350 extra dollars or they would not deliver my furniture. 3. The movers did not finish unloading my furniture until almost midnight. 4. My lamp and vases were broken. 5. They could not find the screws to my curio cabinet. It's still in pieces. 6. My box spring was ripped. 7. The weekend manager Louis had extremely poor customer service. 8. If they have to go upstairs, they charge extra. 9. If they have to use an elevator, they charge extra. 10. If they have to walk too far, they charge extra. 11. If you are moving state-to-state and Presto Logistics is your ONLY option, I suggest you sell everything you have in your current city and buy all new…

Buyer Beware!! do Your Homework Before Using!!

Recently Presto Logistics performed a move for me from California to Colorado. John (the salesperson) quoted a price that was supposedly the 'best case scenario'. Well come moving day, the movers were on-time, that is where the 'feel good' experience ended. The moving supervisor went over the paperwork and charges which were $600 higher then the supposed 'best case scenario' quote. John neglected to add all the crating and wrapping to move some of the furniture .. more then likely to get my business (bait and switch at its best)! The items were delivered to the destination late with scratches and dents on all the furniture, some damaged beyond repair (broken glass, broken coffee leg, and one item (bedroom end table) was missing/stolen. All this 'tender loving care' occurred because of the extra money I had to pay for the special packing and crating--- give me a break! When I contacted the driver about being late, the response I received was yelling and screaming between abusive language. I should have been the one screaming since I had to pay the receivers on the delivery end double the anticipated cost.

Oh course, they want their payment in cash or postal money order because…

No communications! !!

Presto logistic staffs and customer service are not helpful. They picked up our stuff in Texas and to be shipped in California. It's been 10 days and I haven't got any updates or confirmations from their dispatch regarding when it can be deliver. I called donovan Morgan to follow up our stuff but he has no clue where it is now. I called the customer service and they said they can't see any informations about our shipment. Until now they don't have a clue about what happened to our stuff and it's pisses me off. My family is literally sitting and sleeping on the floor because we don't have our stuff until now. Never hire presto logistic coz they don't care at all. Get a really professional movers!!

I Would Not Recommend This Company to Anyone!!

Moved from California to North Carolina on May 3th 2012. I was contacted by Presto Logistics by phone,after recieving many calls from different companies and most were either unlicensed or out of my budget. I looked at reviews for them and saw that they had pretty decent reviews on they website. I just want to say that I WOULD NEVER recommend this company to ANYONE! On the day of the pick up they didn't charge me for the flight of stairs at my apartment even though I was about 8-10 steps over the limit (their limit is 12) they said it was no problem and that as well on delivery it would be free of charge. The pick up went very well the movers were very nice and respectful and moved/packed my belongings very quickly. I was told by the mover at the time of pickup that it would take from 7-10 days for my furniture to arrive to NC,i thought that would be great since I was leaving a week after.I got to NC on May 9th and was stoked to arrive to my home and await my furniture. I called PL to see when they aproximately would be arriving..they still hadn't left California,BUT that my stuff was packed up in the truck they were just waiting to leave.I was told I would be contacted when the…