Presto Logistics

Beware of 5-star ratings posted by company itself! Moved from CA to FL, lost important items and making little-no effort to find them or update on status. Initially showed up 4 and 1/2 hours late. Loader requested $200 cash to buy gas for next pickup. Delivered to destination 6 days later than the latest delivery date because "truck broke." Delivery driver tried to give me other people's belongings. Host of other headaches. Go with someone else, anyone other than these people.

Service cost: $2300

I just wanted to leave comments about our move on 4/9 (pick-up) and 4/11 (unloading). The job was handled by Luis and Ismael. They were very professional and courteous. They were very impressive in the way the packed our furniture and loaded our stuff in the truck. Nothing was broken and everything got to our new location and was unloaded with care. We were very happy with the their service. You are lucky to have such dedicated people working for your company!We would be happy to recommend your company to anybody who needs moving services.

Service cost: $5800

Called and recieved a low cost quote for a 1 bedroom apt. Without any of the furnature in it. Literally all boxes. Mover came on time and did a very good job of being quick to empty my apt. Once they were done, I was given a quote that was $1000 over what they originally quoted me. A cost in tape, bubble wrap and tarps and space. They used a rented penske truck for my move. Not very professional. I moved from CA to AZ , literally a 5 hr drive. That I made after they had left. My delivery date was quoted to be the 28th or 29th. 2-3 days after my pick up date. Now, as I sat here waiting for them to arrive I am being told my delivery date isn't until the 2nd or 3rd of jan. 6-7 days later than what I was originally quoted. This company is dishonest and doesn't give you any of the facts. I will never use them ever again. I still have not recieved my goods. Looking forward to see if things are broken or damaged as the way this company has worked so far, im expecting it. Wouldnt reccomend them at all! Go find a better company to work with.

Service cost: $2100

Moving with this company was a very pleasant experience. The staff made this process so easy for me that all I really had to do was sit back and relax until they completed the job. Henry specifically, made this experience very easy for me. I had restrictions on pickup that made it very difficult for a lot of the other companies to facilitate the move but with what Henry put together for me, the whole thing was a lot easier than I thought it would be. I am currently settled in my new home, all my furniture and belongings in tact. Above all I was so impressed with the company's level of communication during the move and I will surely send anyone I know moving to them.

Service cost: $3980

Abe from Presto Logistics did a walk through of my house to estimate my moving costs. I selected them because they seemed like a reliable firm. By and large, the move got my belongings from point A to point B but I would not use them again for the following reasons:

1) The estimate was off by about 15%, from 632 cubic feet to 750 cf. I found this very suspicious, especially because I moved fewer items than first identified in the walk through.

2) Abe said the move would be "direct" when I asked. However, on the moving day the driver mentioned a transfer. When I asked Abe about this he said he thought I'd meant it went directly from LA to Austin without going into storage. This explanation made no sense because storage was never part of the discussion. I believe he thought I wanted to hear the move was direct, as I did. He explained this was too expensive, which is fine. What isn't fine is misleading me.

3) An external monitor went missing. I distinctly recall this box being picked up by one of the movers. It did not arrive.

4) They broke the one item I told them I didn't want broken, a life size terra cotta warrior. Despite paying extra money to have it crated (in what turned out to be blankets inside a cardboard box), the legs were broken such that it couldn't stand. I had to go through much hassle and pay over one thousand dollars to have it repaired.

They made me a lowball settlement offer so I submitted this to binding arbitration which, unfortunately, ruled against me because I did not note the damage on the bill of lading.

I regret having done business with Presto Logistics.

Service cost: $2000

I recently have moved from Bakersfield, CA to Austin, TX. I got numerous amounts of calls from a wide variety of companies in California. I have heard and read horrific and terrifying reviews from moving companies and I sure as hell did not want my moving experience to be anything like that whatsoever . The minute I got off the phone with Abe I felt relived and felt comfortable that my moving experience will be at ease. I was informed with all the information that I was needed. On the day of the move I was sent a crew who wrapped and handled my household goods as if they were owned by themselves. Professionalism to the fullest extent. They were great! I was confident after I saw that the pick upside to my move went smoothly, that I won't have to worry. The delivery crew was just as professional as on the pick up side. They unwrapped and placed my items where ever I had asked. I had an extremely easy moving experience with Presto. They had taken a load of stress off my head and really made my moving experience easy. Thank god I did not have an experience from what I thought my move will be too! I definitely recommend Presto to anyone who is looking for a real, honest, and reliable full service company. Thank you so much Presto!

Service cost: $2214

The company just doesn't get it. As customers you are treated like dirt once they have the stuff in the truck. Beware of these guys - they are very good at sweet talking you and I'm very certail all the positive reviews on this website are from the company members. I will be surprised if anyone can have a positive experience with such a bad team that includes - sales guys, dispathcers, and the guys they hire to load and unload stuff.. Remember this company is a broker and do not own and run their own trucks like they make you believe.

Service cost: $5000

I found this company online and decided to give them a chance. Their primary bases of operations are Texas and California but Henry coordinated one of the presto long distance tractor trailers to pick our belongings up while trailer was in route back to their base in California.
I was very accurate with my packing needs and my inventory list and presto came thru to give me a quality service at the price I was quoted and provided a timely and professional delivery.
Thanx presto, I will def recommend to my family and friends.

Service cost: $5000

This is a very good company. Benjamin went far beyond his duties. I had a melt down as I was moving first and we moved items from 2 states. He was very professional and very supportive in a chaotic situation that I made for myself. The other driver was very good as well. The company and Abe was very courteous and very helpful. I will use them again if I need to move long distance again, hopefully no more long distance moving, but, they have my business if such a moves ever comes up!

Service cost: $4500

I cannot say enough amazing things about Presto Logistics. This company went above and beyond to make sure my move went perfectly from start to finish. I was a wreck trying to move all my things from California to Georgia and Presto Logistics completed this move so smoothly and efficiently.

The guys arrived on time to pick up my stuff. They worked tirelessly and packed all fragile materials very carefully. I was a pain in the butt asking a million questions and they continued to smile and answer everything I asked patiently, politely and respectfully.

When it came to delivery, I was given an accurate estimation for a delivery date. I even had an emergency arise and desperately needed my things a day earlier. I made one phone call to see if it were possible and the guys were so nice telling me not to worry and sure enough, my stuff came a day early.

I HIGHLY recommend Presto Logistics to anyone who wants a trustworthy, high quality moving company. I will absolutely never use anyone else.

Service cost: $1000

This company sucks when it comes to communication and honesty. Upon delivery they got my baby's mattress and a few other expensive items mixed up with another move then they notified me that it was found but the dispatcher that I was suppose to meet in Nashville never called to notify me where he was I kept getting his voicemail. The company also has issues with answering and returning calls my kid had yo sleep on the floor and still no matters. If I could cuss I would they have made moving very stressful and I'm very pissed off!! Presto you guys suck!!

Service cost: $1400

Our experience with Presto Logistics was very good.  They showed up on time for the pick up and handled the process cordially. They delivered our belongings 15 days later.  The delivery staff was very nice and helpful. Henry oversaw the delivery process which made everything go smoothly.  He was also a pleasure to deal with on every level.  He replied quickly to emails and phone calls.  I greatly appreciate his help. I would recommend Presto Logistics as a responsible and courteous moving company. .

Service cost: $1200

This is by far the worst moving company in the United States. I decided to hire Presto because the "low" quote that Darryl presented to me over the phone and all the "fake" reviews in this site. The quote was at least two thousand dollars less than other moving companies in the area. The first thing I explained to these scammers was that this was military move and I needed to know how much was going to cost me to move 6,000 lbs from California to Texas. The reason why I needed to know the weight cost is because the military reimburse service members moving expenses based on the weight. Darryl quoted me for this weight $3,643. Amazing I thought, but the only thing  these scammers forgot to mention, was the fact that they charge based on the total used space and not by the total weight. The day of the move, after arriving 4 hours late one of the movers informed me  based on the quantity of items in my house that the total cost of my move could of increased. I then asked him why? That's when the mover explained to me that Presto don't charge based on weight but on the used spaceand they had some "packing materials charges". At this point I had no other choice but to let them start because I had to vacate my house the next day. Guess what? once they finished with the wrapping and moving my belongings into the truck they came with the total cost. After the total used space and the used packing materials, ladies and gentlemen it was $6,646.24!! an almost 100% increase from the original quote, needless to say I almost had a heart attack. They charged my $1,865 in packing materials and my used space was almost $5,000. I could go on and on, on how I tried to solve this robbery with the "managers" at Presto without any resolution but they don't deserve my time nor yours. The day of the delivery "they were on time this time" when unwrapped our belongings 25-30% had some damage and the movers made a hole on one of our walls trying to move one of our couches. I already filed a complaint with the Federal Transportation Comission and the Army Transportation Command and hopefully the outcome of this complaint will prevent this criminals to take advantage of the Armed Forces Service Members and any other person in need of a honest moving company.  .

Service cost: $6647

I can not recommend Presto Logistics. Please learn from my mistake of not being more skeptical and scrutinizing. While they did do a competent and professional job on the actual move, the experience of doing business with them was ultimately profoundly negative for me. The most significant point being that the move ultimately cost me $900 more than the quote. What I suspect, but can not prove, is that I was intentionally quoted low in order to get my business, and they fully expected to charge me significantly more.

For your consideration:

** Unlike most people moving, I was not moving from a home or office and in any way estimating the amount of items to move. My items were in a storage unit whose exact dimensions I gave to John. John said that based on all his years in the business, he would provide me a "worst case scenario" quote. He said that that the amount of the quote would be the "most" I could expect to pay. His movers would be able to fit the items in even smaller than I could.

And yet, when the movers showed up on the day, I was told that my items were taking up more room than they were supposed to (remember I gave the exact dimensions) and that they were going to have to charge me extra for the extra space. (Mea culpa: I did not catch that the square footage in the quote was NOT what John and I discussed, so legally they are covered.) $385 charge.

**When I was discussing the quote with John and I balked at the price, he said he needed to consult his colleague. He did not successfully put me on hold and I overheard part of their conversation. Abe told John a number about $800 more than what John came back on the phone and told me. At the time, I thought, John was working hard to give me a good deal. What I think now is that they always intended to get that amount of money and intentionally told me the lower amount to get my business.

**My friend's move turned out to be about $900 more than his quote, too.

**When they showed up to move my friend, they started shrink wrapping his furniture to protect it. That's fine, but they never once mentioned that they were going to do that, and they charged my friend a significant amount of money for this service. Legally, there is a clause saying they will charge you for additional packing, so again, they're covered.

However, when my friend told me about this, I called John and asked about the shrink wrapping business and if that was included in the $250 of free packing materials he had offered me to get my business. He said, not to worry and that I would only have to pay for extra packing if I was moving a flat screen TV or China cabinet or the like. I was not.

The reality: The charged me $614 for packing materials and to be nice gave me $120 credit. Again, at no point did John mention anything about the shrink wrap that they will charge you for. They only tell you that the moving blankets are included.

**Before my move, I called John to ask if they could combine my move with my friend's move and make a deal. I called them specifically because they were moving my friend. He said that there was just no way they could do something like that.

After I called to question all these extra charges, John tried to mollify me by telling me what a great VIP move they were doing for me because they were combining my move with my friend's (which they denied they could do) and giving me next day delivery (which I neither requested nor particularly wanted.)

**I had to call them to find out if they were going to show up for my move. They said they would have called the day before to confirm that they would be there. For a cross country move, I needed to know if they were showing up so I could make arrangements with someone else if they weren't.

**They demand that you pay them in cash or postal money order. After they had my possessions, I got several phone calls about making sure that I knew how much money they were charging me and that I would have cash for them. Perfectly within their rights, but I tell you, it felt like a shake down. Also, I am not comfortable walking around with several thousand dollars in cash for one, and handing it over to some stranger for two. So you have to buy postal money orders to pay them. So, essentially, you have to spend even more money to pay them. And you will do it because they have your things.

They get away with this because:
--By the time they show up, you are in the desperate hassle of moving, and probably don't want to start over.
--They have a 2 day notice clause for cancellation, so even if you were willing to start over with a different company, you will have to pay them to go away.
--The guys who do the actual moving are courteous and professional, we all like to think of ourselves as nice people and are unlikely to confront those guys.
--You will probably believe it is your fault they have to charge you so much because you have so much stuff and you don't know how to pack.

Service cost: $3679

I have moved over 20 times in my life being both an Army brat and a member of the Army myself, and this company was by far the worst I have ever experienced.
Abe from Presto was the first phone call from an online moving inquiry from Cali to Texas. I agreed to allow an estimate moving crew to come inspect the items I was shipping. Abe informed me that he would be emailing me the paperwork and I in said I didn't have access to the internet where I was so he went over some of the larger points in the contract. He failed to mention to me was that if the movers had to walk more than 75 feet or use an elevator, I would be charged an extra $75. My storage unit was on the 2nd story and was "225 feet" away from the truck, even though it had elevator access and push carts available. So when the movers arrived to give me an on site estimate, they guessed the square footage of my belongings and high ball estimated them at 400-500 square feet. Having moved many times before this, I knew that number to be wrong and instead believed the number to be near 320. Knowing that their pricing rate varied from square ft, I accepted the extra $150 in elevator and walking fees since it would be offset by the lower volume of my belongings.
After packing up the truck, the moving crew chief, Bill, said I was being charged for 400 square feet. Bill told me this without showing me on the truck how this all added up, so I asked him to walk me through it. Once we got into the truck, I showed Bill how there was 40 square feet I was being overcharged for that in no way could be contested by him. Bill seemed annoyed, and said that fine he would lower the number to 360. I knew that if I pushed the issue, I could show him the other 40 square feet he was overcharging me on. It was a long day and I didn't feel like arguing the point however.
When my goods arrived in Texas, it was again Bill who I was forced to deal with. Besides taking payment only in cash or money order and not having any change, thus forcing me into automatically tipping him. I watched as Bill dropped my items without any concern. Per contract, Bill was to re-assemble my furniture which he disassembled in California. This was not done, and Bill claimed it was because I was loading it into a storage space and then glared at me claiming he didn't have tools. One of my boxes wasn't even closed, and Bill didn't seem to care that I had to jump into the moving truck to gather up personal belongings that had fallen out. Additionally, two items of furniture were broken, and many of my belongings were needlessly covered with extremely adhesive tape, which I have still not gotten off.
Immediately after my goods were delivered I called up Presto and asked to speak to whomever was in charge. I was offered 40 square feet compensation.
5 phone calls and one month later I'm still trying to get compensated. The latest move by Presto was to send me paperwork to file my claim which turned out to be a waiver of liability which I will not sign.
I would never recommend this company to anyone.

Service cost: $1500

My name is Dafnee and I had recently posted two reviews on Presto Logistics because I was very dissatisfied with their service. On Tuesday Sept 28th, John surprised me with a call apologizing for the way I was feeling about the service they provided. I thought it was a very thoughtful thing to do but what really impressed me the most was; the fact that he definitely did the most honorable thing; he tried to compensate me as much as possible for the extra money I had to spend. I have to say that I am very, very impressed by his action. I never thought in a million years the team at Presto Logistics would care about the way I was feeling. Thank you Presto Logistics Team!

Service cost: $2000

Recently Presto Logistics performed a move for me from California to Colorado. John (the salesperson) quoted a price that was supposedly the 'best case scenario'. Well come moving day, the movers were on-time, that is where the 'feel good' experience ended. The moving supervisor went over the paperwork and charges which were $600 higher then the supposed 'best case scenario' quote. John neglected to add all the crating and wrapping to move some of the furniture .. more then likely to get my business (bait and switch at its best)! The items were delivered to the destination late with scratches and dents on all the furniture, some damaged beyond repair (broken glass, broken coffee leg, and one item (bedroom end table) was missing/stolen. All this 'tender loving care' occurred because of the extra money I had to pay for the special packing and crating--- give me a break! When I contacted the driver about being late, the response I received was yelling and screaming between abusive language. I should have been the one screaming since I had to pay the receivers on the delivery end double the anticipated cost.

Oh course, they want their payment in cash or postal money order because then you have no recourse. Now I can see why!

When honest Abe and John were presented with the issue of damaged furniture, they said no problem we will get someone out right away to fix it. Well three weeks passed and we were the ones that had follow-up. Called take the money and run forget integrity, honesty and commitment to contractual obligations.

Well here we are in mid-October still dealing with lack of follow-up from a early August move. We finally told Presto lets just settle this for a dollar amount and put this to bed. I spoke with John and we come to an agreement on a settlement amount. He was to bring the money in the same fashion as we gave to him (cash). I'm sure you know the answer to this story already. Well, John didn't show up on Friday as agreed upon .. no call, no email. Followed up on Monday, John is sick again. Well on Thursday, only after our follow-up, honest Abe and John were ready to pay up. When we arrived to pick up the money, John basically called me a liar about the agreed upon settlement amount (low balled the amount of course) and didn't have it in cash as agreed upon. Wanted us to take a check with a wink and a trust me .. you got to me kidding. So basically, I have broken, scratched, dented and missing furniture and the issue still is not resolved. Obviously, Presto Logistics has no intention of making good on their promises. I guess I should have checked a little closer beyond the 'smoke and mirrors' to get the full picture on how they operate their business.

All of this is public record with a little digging:
-Secretary of State, California - Presto Logistics Corporation - suspended
- California PUC - regulatory and governing body for movers that operate in and from the State of California. Presto Logistics is not licensed or registered
- City of Agoura - Does not have a business license to do business in the City (new location is 28310 Roadside Dr #210 Agoura, CA)
They do have DOT and MC ICC registration but that is where it ends. Insurance .. I'll let you do the research!

All I can say is do your homework and look elsewhere if want honesty, integrity and a job well done!

Service cost: $1700

I just moved from Austin, Tx to Los Angeles, Ca for work and was researching moving companies for more than a month. Not only was presto logistics more friendly than the other moving companies (including the major ones who will remain nameless), but they were far more professional and customer safe. The representative I spoke with over the phone was courteous and did everything he could to save me money, as far as the actual move was concerned. I have an extensive collection of fragile cups and shot glasses and not a single item was broken when my belongings got here. The movers were clean and well kept and I had no second guesses about letting them into my home and leaving them alone with my things. If your looking for a first rate moving company that will treat you and your furniture with care, I highly recommend presto logistics.

Service cost: $1400

I recently moved from New York to California, I was actually picked up in mid-August and I went away on vacation for 5 months and could not receive my delivery until January 10th. When the guys came to my house they wrapped and packed everything in no time and they were on there way. Presto had no problem holding onto my goods for the entire time and after the free first month of storage they gave me amazing discounts being that I was in storage for an extra 4 months. Once I got back to the states I gave Presto a call and told them I was ready for my delivery, they were there in 2 days. Every step of the way was not only a breeze but also a pleasure. I highly recommend this company to anyone looking for great service. Props given where props are due.

Service cost: $3200

We are career military, and this was our 19th move in 30 years. Throughout our career, the military provided excellent movers, who were paid top dollar for our moves, and in general, they went well. I retired recently, and this was the first move that we had to pay for on our own, and we were concerned. We got quotes from several companies, and ended up going with Presto Logistics. We worked with Abe the estimator, and Abe sent out a top notch team lead by Bill Lynam.

I don't exaggerate when I say that Bill and his team are the best we have had in 30 years of moving. They were very smart, very efficient, strong, very honest, and provided the best move we have had, period.

Presto Logistics earned my strongest personal recommendation.. they are awesome, and the best in the business that I have ever seen in 30 plus years of hard moves. It is never easy to move, but these guys really rocked! Who knows what kind of experience we might have had with other movers, but I seriously doubt it could have been any better. If you need to move, call Abe at Presto, and ask for Bill to lead the team.. you won't be disappointed.

Service cost: $3200

I have never been more unsatisfied with a move. We are a Marine family who have moved now 4 times in 2 years. I have always had peaceful moves until this past month. To start off my move they were an hour late to showing up. So I rushed to get things done when really I could of taken my time and spent another hour getting things cleaned and packed. After them arriving he told me I was "well over" my estimate. Which my esitimate was priced at $3200. This would include our 5% military discount. The Vice Presedent who I had the unpleasant honor of speaking with later in the move claims his son is a Marine. Marine moto has always been to look out for fellow Marines and never leave a Marine behind but boy did he leave us behind. In our quote we were told that moving materials were in the quote. Little did they forget to state to you that they will charge you for any and ALL packing materials. They tried to charge me for 30 rolls of tape. My boxes were taped and did not need to be retaped and he then wanted to charge me for it. He then charged me for 3 big boxes which he put smaller items in. Putting small boxes into bigger boxes is not what he was there for, that was making his life easier NOT mine. I should not have to pay to make it easier on them. So after refusing to pay the $676 of packing supplies I signed the papers and payed the ridiculous HALF amount of $2500. I wrote down the first day that I could get my belongings which was Feb 26th. From what I was told it would come on that day if not 2-3 days after, this was a joke. So being 7 months pregnant with a deployed husband, I drove cross country in 3 days, called the movers to find out they had not even left CA yet. He then states they will leave Sunday, the day after I expected my stuff to arrive. I finally get a call Sunday late night saying they left. I heard nothing for 4 days which I then had to call my self to find out what was going on. The truck broke down in Texas yet they did NOT think I needed to know this. After being told the truck broke down I was told for maybe the 5th time that they would call me back. NO call. My husband whom was in another country had to call to get anything accomplished. So the only phone call he had that week, went to our moving company. The truck was broken for 4 days. The truck driver called to have the audacity to yell at me? What kind of company allows their employee's to yell at customers? Monday March 7th after me calling and getting no reply from anyone I finally recieve a call saying they will be there the next day from 12-4. I go to my cold empty house and sit waiting. At 4:30 the driver calls and says I'm sorry we wont be making it at the time we told you. Well obviouslly, that time has come and gone! I call the office to let them know what is going on, Abe of course really could care less but pretends as if he does. Abe and the driver state they wil be there that night at 9 or 10. So I continue to sit at my cold empty house. After sitting there for 12 hours I finally go back to my hotel which I have been paying for, for 8 days! I get a nice early wake up call at 6:30 am from the driver saying he is there. Who calls anyone that early? I told him he would have to wait. I tell the driver when I arrive that I refuse to pay the total amount because of how disaisfied I was and his response was "Ok I will go to my next job." After 15 days of waiting I was not going to let him drive away. I had to go to the bank because of course they do not accept personl checks. This driver was extremely rude and aggressive towards me the entire day he was moving my stuff in. They broke 2 large items I have yet his response was, "well it still works." In the end I was discounted $300 off a $5200 move. That is a joke. I spent over $900 on hotel rooms and that is all they offered me. My 2 children are under the age of 3 and were extremley sick and I had nothing to offer them but the clothes we all wore for 2 weeks. A few simple phone calls could of made this move a little smoother yet it did not happen. I will not stop writing horrible reviews to make sure people know how awful this company is and how they do not care about their customers!

Service cost: $5200

We chose Presto based the companies statement, “We believe that it is our responsibility to service the customer first, last, and always; maintaining intelligent business practices is the recipe for our continued success. Safety, Integrity, Service is our motto, and it’s what we believe are the three most important values that set our company apart from the rest.” Unfortunately, this was not our experience for our long-distance move with Presto. When we booked our move originally we were quoted 371cf total and on the day of pick-up were charged for 625cf total -- a 254cf difference for a one-bedroom 600 square foot apartment, resulting in an additional $1,244.60.   Prior to booking the move, I specifically provided Presto, with almost all of the measurements of our furniture so that this exact situation would not occur (minus some extra boxes and a dresser). We also requested an in-home visual inspection, but Presto stated no appointments were available in our area. We even have another written quote from a different moving company that performed a visual inspection of the same furniture and quoted us approximately the same cubic feet estimate. In addition, I emailed Presto prior to our move informing him that we would need to add a few items to the Inventory List and he stated we can revise the estimate on the day before the move. When he called on the day before the move to confirm a pick-up time, he stated that it was too late to add the items to the inventory and it would have to be done on the day of the move. This is unacceptable and bad business practice and precisely what allows moving companies to arbitrarily increase the total volume on the day of pick-up. Furthermore, on the day of our move, after all of the furniture was completely loaded on the truck and the doors were closed, Carlos Hernandez presented the final cubic feet. We immediately contacted, Ryan Rosendorff, the person we booked the move with and of course he was nowhere to be found, but instead a third party claims company called me back and only offered to re-measure the furniture once it arrived back at their facility – conveniently so that we would not be present for such “re-measure.” Upon arrival Carlos Hernandez (who barely spoke english) quoted $175.00 for crating 5 items, which we agreed to and signed the paperwork, but he did not provide the yellow customer copy to us and it wasn't exactly our priority during a chaotic move. After the move was complete and everything was loaded he again presented the Packing Materials List and added in several more items for a total of $300.00. We were also charged for $60.00 plastic wrap even though only a quarter of the roll was used and for 3 Dish Packs when only 2 were used.  They also left packing materials behind that we had to dispose of. Even though we paid $510.00 for packing materials we still suffered $4,000.00 in damage to our furniture. We have very expensive and fragile furniture and expressed our concerns several times with the Presto employees regarding using the stairs instead of the elevator, which they refused to do. The elevator was located right down the hallway and would have only taken a few extra minutes to use. They stated that it would take too long and had another job to get to. Instead, they negligently loaded all of the boxes and some of the fragile furniture on dollies and dragged it down each step instead of carrying the items down the stairs. As a result, we had several broken items in the boxes and damage to our furniture. As such, we had to pay a $250 deductible.   Also, we were charged a credit card surcharge of 3.5% ($63.38) and according to California Civil Code section 1748.1, a surcharge may not be added when you elect to use a credit card instead of paying by cash.   As far as delivery - Our furniture was delivered a day earlier then the first available date that we provided. We were driving across country and had to drive two 15 hour days in order to make it to Florida in time because they arrived a day earlier.   All in all, our supposed “Good Faith Estimate” of $1,942.00 turned into $3,557.00.                .

Service cost: $3557

I moved about a year ago with presto logistics, they did an amazing job and I would use them again. I moved from Denver Colorado to Brooklyn New York. When I originally contacted them the representative told me that they do not service moves to New York State and she would look into the move and let me know if she could work it out. I was sure she would come back with a negative response but when she called I was pleasantly surprised to hear that she was able to set me up for the move! She also have me a great price! When they moved my stuff they delivered everything in good condition. I will recommend presto logistics to my friends in Colorado! Thanks for the great service y'all!

Service cost: $1250

 Do Not Move with this company they are theives who will double charge you. I was told $3000 to move which went up to $5600. They lost or stole items and damaged others. The truck that delivered my household goods was too big to fit anywhere. I had to pay for the long carry. They showed up late at pick up and delivery, and took ten hours to pack up the house.  One of them took a several hour nap in the truck while they were there and the supervisor yell at him load enough for my family to hear. They also broke a light and banged the walls at the appartment I moved into. This has been the worst move of my life, I was in the Army for 13 years and have moved with alot of companies so when I say the worst I mean it. The salesman who bid this job underestimated the size, and did not include packing fees and materials. The movers all look like criminals, which is fitting since they robbed me. .

Service cost: $5641