Presidential Moving Services

AVOID AT ALL COSTS. These scam artist scumbags have given us the worst, most stressful moving experience of our lives. It has been over three weeks and they do not know where our stuff is or when it will be arriving. These guys keep telling us that Hurricane Harvey shut down their business but when we made the agreement they told me they were based out of Arlington, near Dallas, which was NOT impacted by the hurricane. Even if they had been evacuated it's not like they don't have access to phones. There is NO EXCUSE for not taking a minute to make a call to let your customer know what's going on.

It began when they called on our moving day to tell us that they would not be able to make it. After telling them that wasn't an option the dispatch went back and forth between me and the driver for several hours before finally telling me that there was nothing they could do for us. 10 minutes later I got a call from the driver himself saying he was at our house. Having been told they weren't coming, I asked why the confusion, he replied that "the woman from dispatch doesn't know what she's talking about". Dogging people from your own company? Shady.. Being out of state, I had to call my fiance back to the house after she had already left after waiting around with our baby nearly 8 hours. The truck drivers showed up in an Enterprise truck, which I only found out after the fact. I was promised by this company that they were NOT brokers, that they had their own trucks with their own drivers. That is clearly not the case, and I am mad about being lied to, as that was a major reason that I paid a premium to go with this company thinking that they would be more reliable than a broker. Then, like the other recent reviews, the drivers proceeded to tell us that we had gone over our allotted space, and that we would have to pay close to $1000 more than we had been quoted. When we made our contract I was very specifically told that our quote would be what we would pay, that we wouldn't have any hidden fees or other surprises on moving day. Shady..

After pickup on 9/2 we didn't hear a peep from them. I began to get concerned after a week but had no luck after calling, emailing and leaving multiple voicemails with all the people I had dealt with at the company. I was finally able to speak with someone on 9/18, who told us that the dispatch would be calling us shortly. Two days go by with no reply from them. It is now 9/23 and they don't know where our stuff is. They are defending their terrible service by reminding us that they legally have up to 30 days to move our stuff. At this point I'm not sure we are going to see our belongings again. These jagoffs have no problem making contracts and cashing checks, but they can't come through with their end of the bargain. You've been warned..

Move size: 3 Bedroom Home Service cost: $5500

This company deserves negative stars and to be taken to court for their bait and switch tactics. Do NOT sign any agreements from this company.

Todd at Presidential moving company completely mislead me into believing a certain price would be there I was quoted $1800 to move from Austin to Denver, Colorado and then when the movers showed up to my house 3 days prior to moving my equipment and belongings, the driver quoted me $4600 dollars. That's 255% increase! As others have said, do NOT sign anything from them. Here is the information from the gentleman that completely scammed me.

I was left with moving myself and all of my belongings over 2 days, getting 6 miles to the gallon renting a uhaul box truck and car hauler across texas in the middle of no where with my dog. Please reach out to me if you decide to go with them anyways.

Todd Mather
Relocation Specialist
Presidential Moving LLC
844-398-9649
Fax: 817-887-4495
todd@presidentialmoving.…
presidentialmoving.com
US DOT: 2897189 MC: 973893

Good luck in choosing anybody else.

Move size: 1 Bedroom Home Service cost: $4600

My belongings were supposed to arrive 12/20/17, They arrived 02/06/2018! HIGHLY STRESSFUL! They increased price at pick up $250.00 due to packing. My antique book shelf missing some shelves- and leg broben had to be glued. Moving is a complex stressful event anyway. This Co is impossible to reach also when you feel lost and wondering where your belongings are. Mine were stuck in Missouri where I moved from for almost 2 months. I should have used Allied instead the cost would have been just a little more but probably worth it.

Move size: Studio Service cost: $2450

Do not use this company. They will rip you off. On the day of pick up they demanded a &100 tip to begin with. We were quoted one price then told it was apx $1,000 more. Our representative at presidential would not return calls. They lost some boxes. One contained prescription drugs. Another had her dad's Purple Heart. They were a day late for drop off. Where they demanded cash and another $100 tip. We we told they would take a check but driver refused check. Cash only. Upon opening boxes items were broken or damaged. To make a claim you had to know date and price of the item when you purchased it. I repeat DO NOt use this company. You will get ripped off. It was a horrible stressful experience.

Move size: 2 Bedroom Home Service cost: $6000

My belongings were picked up on time December 19,2017 (that's were the positive review ends), after 3 men loaded my items they stated the cubic ft was inaccurate and increased the balance by $600.00. It is now February 21, 2018 and I still DO NOT have my belongings. Please note any type of response IS NOT normal for this company, however; On February 12th I received an email notification that my stuff was being loaded again on a truck and would arrive within 2-4 days. That time has come and gone. Called February 19th for update, stated no later than the 20th I would have an update..that time has come and gone. Again I have emailed and called no response. PLEASE do not use this company!

Move size: 2 Bedroom Home Service cost: $2125

I requested quotes for a move from PA to MA in November. A salesman called and requested a verbal inventory of the boxes that we were moving. I told him the amount of boxes that we were anticipating that we will have. We had no furniture to move, so he guesstimated that we had 500 cubic feet of inventory. I have no idea what 500 cubic feet looks like, so I trusted him because he is the expert.
I received a call a few weeks before the move requesting another review of our inventory. I went over the inventory again with this gentleman and he stated we should up it to 900 cubic feet which increased the quote from the initial $1800 for 500 cubic feet to around $2600 for 900 cubic feet.
On pickup day the movers were 4.5 hours late. There were 3 guys (I don't know why this matters other than backing up the rest of the reviews but they were Russian) and a 27 foot rented Enterprise box truck. They did a half a** job tagging boxes as they moved the items and they were quickly throwing things in the truck with very little organization, which took up a ton of space. They came back after loading the truck and gave us a BLANK inventory list and told us that it was actually 1800 cubic feet and gave us a revised estimate of over $8,000!! When I asked about the discrepancy in the price they got a manager on the phone and the woman was incredibly RUDE to me. She spoke to me as if she was speaking to her worst enemy. When I asked about the blank inventory list the mover opened the back of the truck and said "if you want to pull all of this out and take inventory be my guest". So now we do not have record of any of our belongings that they have possession of. Finally as they were leaving they stated that they are taking our stuff to Baltimore Maryland for storage. We were initially told that our belongings were being stored in CT. Now we don't even know where our stuff is.
I called and spoke to Jessica, Anna, and Jeff several times to complain about the entire process and one said we will work on getting you a better rate to decrease the price and then they stated they would call me back. I never get a call back!! The last time I spoke to Jeff he stated he would not work with us on the price and that we would have to accept the delivery and personally conduct our own inventory list upon delivery and if we feel there is a discrepancy we would have to call their claims department and file a claim. I asked him how I was supposed to know if there is a discrepancy when I do not have an inventory list to compare to. He got very frustrated with me and kept interrupting me, so I was not getting anywhere with him. I contacted Jessica at dispatch and she stated that she will find out when they can deliver our belongings and she would call me back that day or the next. Of course I did not get a phone call so I called her and she stated that it was going to take a few days to coordinate the route. I am SOOOOO afraid that we are not going to get our belongings back from them. We have already paid them over $4,000 and we are getting nothing but the run around. I do not know if I need to call the police or what I need to do to get my belongings back. Please do not use these people!! Also if anyone has any advice on how to get my stuff back I would really appreciate some input!

Move size: 4+ Bedroom Home Service cost: $8000