Presidential Moving Services

Sunday, November 5, 2017, is moving day. I was told by Lisa that the workers would be in Presidential uniform, and that there would be two 26-foot Presidential trucks/trailers.
At 10:15am, one 26 ft. Bobtail pulled up ~ with Enterprise Rentals written on the door ~ the only markings on the truck. This trucks trailer was only capable to holding 1700 cu ft., we were paying for 1919 cu ft.
[NAME EDIT] and [NAME EDIT], the two loaders, were contracted out from another company the night before the move along with [NAME EDIT], the supervisor from Presidential. No one was in a Presidential uniform. They were wearing either a tee shirt or a tank top.
[NAME EDIT] and [NAME EDIT] were told by Presidential that this would be a simple job, everything would be packed. In truth they needed to wrap 2 large tv’s, all large pictures, and 3 stained glass lamps as stated to Presidential over the phone. They were also told by Presidential there would be no stairs. We have 19 stairs from the front door down to the street level and paid extra for them. Since this was a much larger load then they were being paid for ($200.00 ea. under the table), [NAME EDIT] and [NAME EDIT] refused to do any loading.
[NAME EDIT], the Presidential supervisor, then told us that if it was him, he wouldn’t sign any contract (which we never did see) and that we should not sign the contract for them to start loading. At this point [NAME EDIT] would have been the only one doing any loading.
In preparation, Presidential should have given us the “When You Move” booklet and a copy of ‘FMCSA’s Ready to Move’ brochure. Movers are required by Federal regulations to supply to their customers in the planning stages of interstate moves. These would have provided us with significant information for our planned move.
At this point on Sunday, they showed up with a rented Bobcat that could only hold 1700 cubic ft., which was less than the 1919 cubic feet we paid for. Contacting Presidential by phone we were told that they would come to get the rest of the load at a future date, date unknown.
Here we are with 2 loaders that refused to do any loading, a smaller truck than contracted for and a supervisor telling us not to sign the contract (we never did see the contract) because the company was not honest.
We have asked for our deposit of $1836.58 back. Presidential has now told us that we are in breach of the contract. Contacting the Presidential people by phone, they were positively rude. We were yelled at and called names; saying my husband is stupid, and tried to make it look like as if it was our fault for this load not being picked up. This has been not only stressful, but caused added expenses for us.
SUMMATION:
1. Presidential was supposed to load us Sunday November 5, 2017. We were ready.
2. They showed up with 2 loaders ([NAME EDIT] & [NAME EDIT]),1 supervisor ([NAME EDIT]) in a smaller truck than contracted for.
3. We had paid extra for having stairs. The workers were told there would not be any stairs. When the loaders saw the stairs, they refused to do any loading.
4. The supervisor, his 2nd day with the company ~ suggested that we do not sign the contract (we never did see the contract), if it was him he would not sign.
5. The 3 of them left ~ after many phone calls.
6. Contacting Presidential that day about the confusion, the employees called us names and were very rude.
7. When I asked for our deposit back since no work had been done, I was told I could not get it back because they said they would have 2 trucks here Thursday, Nov. 9th. This conflicted with our leaving for our new destination. Had they been prepared on Sunday as originally planned, none of this would have happened.
8. OR we would have been happy to pay for any extra cu ft. if another truck was sent on Sunday, November 5.
9. [NAME EDIT] and [NAME EDIT], two Presidential employees, yelled at us and blamed us for their negligence. They are recording our conversations and today Nov 5th [NAME EDIT] and [NAME EDIT] had us on speaker (not that I cared, since I had nothing to hide) It just upsets me how this company works. They kept saying because we are refusing pick up for Thursday Nov 9th, we will not get our deposit back. That we were in breach of the contract.
10. They lied about owning all their trucks. On moving day an Enterprise rental truck showed up
11. Everyone is an employee - They advised us that everyone that works for them including sales, customer service, moving foreman, warehouse employees, drivers and movers are all employees of Presidential - the truth they hand them a Presidential t-shirt on the day of your move and pretend they are employees to keep the facade.
12. The drivers are independent contractors, and the movers they get at delivery are from local resources but certainly not employees of Presidential. No one had a uniform on.
13. Their pricing - First, they did not complete a visual quote which is a best practice of a moving company. My salesperson was [NAME EDIT], I also spoke with her boss [NAME EDIT]. They base their quote on cubic sq. ft. I also sent them an exhaustive list of all my items and they conveniently forgot to add some to keep their price lower. When I pointed out to the Sales Manager that not all the items were in the quote she told me that it all washes out and that it should be fine.

Move size: 4+ Bedroom Home Service cost: $1836

I have moved many times before and some of the horror stories became reality. I lost in the past tens of thousands of dollars in the past. I was very skeptical about using another company again but my rep, Alex, with Presidential was very thourough and gave such a strong sense of reassurance and commitment it won’t happen again. Long behold, the companies service and his words remained to be true after all. The pick up only took a few hours to do the guys were very proffesional and used the proper equipment. I would use them again, thank you guys!

Move size: 3 Bedroom Home Service cost: $6000

Absolute perfection from presidential moving. From the very time that I put in the review I was not overwhelmed or bothered by calls and emails from Sarah who assisted my wife and I relocate from California all the way over to Alabama. I am very thankful that I went with my gut on this and we moved with presidential. I've read way too many horror stories. There was nothing but absolute perfection from the entire crew there. There was no damage pick up was on time delivery was on time and I highly recommend that anyone moving especially across country to utilize presidential moving.

Move size: 4+ Bedroom Home Service cost: $11450

So far so good. We have just booked our first move wth the company, so I will be updating the review as we get further into the process. The salesman (Nick) was extremely polite and understanding of the process involved with moving 3 states over. The booking process was great and Nick was never pushy with making a sale (Which we are finding out is rare in this business). The quote was definitely lower than others we recieved. It was comparable to us paying for a truck and doing all the loading ourselves. Again, great so far. Hope to finish the process strong.

Move size: 3 Bedroom Home Service cost: $1873

I find that lack of communication from this "professional" company to be laughable. Before I left my deposit, [NAME EDIT] answered my calls and e-mails. Now that they have had my belongings for over a week I can't get anyone to call me back with a delivery window.

You can't "track" your shipment via their website like they claim. All you're doing is sending someone an e-mail with the tracking number that goes unanswered. I have left numerous messages for dispatch but they don't respond. I called from a separate number the other day and [NAME EDIT] did answer. She left me on hold for about 20 minutes while she "checked with her dispatch" only to come back and tell me she will have to call me back tomorrow with the delivery window. Of course, that never happened. I'm just trying to get an ETA, it shouldn't be this difficult and unorganized.

My quote was ridiculously off. No one from Quality Assurance ever called me before my pickup to go over my inventory like I was told. I contacted [NAME EDIT] but he "could no longer help me". I had to speak to [NAME EDIT] in QA. Again, I left messages for [NAME EDIT] and no one had the decency to call me back.

Pick-up was moved to my backup date and the crew arrived 3.5 hours late. At least dispatch was nice enough to let me know they would be late. They showed up without uniforms in an Enterprise rental truck, not a Presidential owned truck. When I asked them questions they didn't know anything about the company. I am doubting their stance on not contracting out their jobs. I will say, the 3 men from the Charlotte crew that did the pickup were thorough and fast. I have my fingers crossed that my belongings don't arrive broken. They used a dolly to take everything down the flight of steps at my apartment. Even my fragile boxes that I asked them not too.

I will update my review when or IF I ever hear back from anyone from Presidential about my delivery. My next step is to contact the Attorney General of Texas to help me get answers. We know they answer the claims that come into the office. Then it will be the news stations, I have a great story to tell and the recorded conversations to share as well.

I believe now all the positive reviews are written by Presidential employees and not customers to help their, seems to be well deserved, poor image.

Move size: 3 Bedroom Home Service cost: $6760

I'm not a person to normally complain about things and try to reason with people, but this company is unreasonable hands down. First of all, the quote that was originally given to us is twice as much as they quoted us. They picked our things up on December 15 and confirmed that our things would be delivered December 22 at the latest. Now I understand things come and holidays and so on, but I do not accept phone calls and emails and texts not being accepted. Also I do not accept the very rude customer service! I rather not be lectured by someone who claims to be customer service that we can afford blow up beds, saying "Do you think we will steal your stuff, your stuff means nothing to us, and lastly "it's not our problem". Who is customer service us or them??

Anyway now we are a point of no return. We have basically lost hope of getting our stuff in general, and it's hard to try to explain to my young children where their toys and things that comfort them. My husband has started his new job and our missing things have really made it hard for him to get things started. I just want answers about our things. I'm tired of sleeping on blow up mattresses and becoming seriously depressed coming home to a completely empty place instead of trying to make it a home. We are coming to a point where we will have to declare a loss and will be contacting Department of transportation! I can no longer stay this way! And kept being told they are behind or being made to look like I'm the bad person for wanting to know a delivery date. If you guys don't like getting lectured or hassled it's not my problem!

Please if anyone from Presidential can contact me and give me real answers instead of making me go in circles that would be the best. I just want my thing in one piece and all accounted for.

Move size: 3 Bedroom Home Service cost: $4200