Presidential Moving Services

I hired this company in September for a move from MI to NC. The negative reviews you are reading on this site are spot on - the "good" reviews are fake and planted by Presidential operatives. My original estimate was for $3,095 and it shot up to over $5,000 after pick up. I went 5 weeks before my things were delivered and that was only after law enforcement intervention. In those 5 weeks, I placed many phone calls, was yelled at by "Anna", given false information by "Brie", swindled by "Bobby the Mover" (sales guy), and given the run around by "Jessica" in dispatch. I have documentation, including photos, text messages, emails, phone logs, and voicemails. Here is a synopsis of their MO:

1. you go online searching for a move estimate - someone from Presidential calls you within minutes. This person will tell you how other companies will try to steal from you and manipulate you. This person will take you to a "DOT" website to show you that Presidential has their own trucks and drivers. This is an outright LIE. The broker all their deals - they do not own any trucks. The truck that picked up my things was a rental. The truck that delivered was a broker.

2. They "white glove" you through the estimate, including what seems like extra care given to your inventory. This isn't so that they can give you an accurate "sight-unseen" cu ft estimate, it's their initial casing of your goods. The cu ft estimate will go up. And other charges that weren't on your original binding estimate will show up, like "origin/destination" and watch their estimate mileage. My actual mileage from door to door was 737 miles, yet they estimate 912. They tack on a fuel surcharge and other mileage based charges so this matters. They are deliberately overcharging you.

3. Pick up will be ill defined. I had less than 12 hours notice of when the pick up crew would actually arrive. My pick up date was 9/16/17. The crew who arrived to pick up my things was 3 Russians. Two barely spoke English. AFTER my goods were packed and loaded onto the truck, I was given a "revised" estimate for $5036.40. Remember, my original estimate was for $3095.00. I was told to contact my salesperson (Bobby the Mover) about the discrepancy. I tried repeatedly to get an answer from Bobby as to what the extra charges were for or why the estimated deviated from the original. No luck. And I can prove that with a string of emails.

4. Delivery. Bobby assured me that even though they have up to 18 days after your FAD (first available date) that goods are delivered within 1-3 days because their system is so efficient. This is a LIE. My FAD was 9/22/17. My goods were not delivered until 10/21/17. I was forced to rent and buy household items while I waited for delivery. I was forced to buy new clothes so that I could dress professionally for work because they lied about delivery to get me to sign the contract. Every single time I called dispatch to get a delivery update I was given one story or another as to where my goods were or when they would arrive. I was repeatedly told by "Jessica" that the dispatch manager was out sick and the only person in their entire organization with access to the delivery schedule was the dispatch manager - so I would have to call back.

I filed a police report locally (in my new city). They were present when my goods were delivered. The driver initially declined to allow me to take delivery because I was refusing to pay the inflated estimate. It was only through the Texas DMV and local law enforcement intervention that they were able to compel the brokered driver to open the truck and deliver my goods. There were broken and missing items in my shipment. Had I not had the support of LE, I would have had to pay the inflated amount just to get my stuff back.

5. Payment. They will demand a deposit up front. This can be paid via cash, credit card, check, ACH bank transfer. If you pay via ACH, you legally have 60 days to "cancel" the transaction with your bank. If you pay with a credit card you can dispute the charges. You are out of luck if you pay in cash or check (unless you stop payment on the check before it is cashed). Where they really get you is on delivery. They only accept USPS money order or cash. They do this so that you cannot pull back the transaction in any way - this is why they ask for a small deposit and much larger balance at delivery.

I am not an uneducated person who couldn't read her contract, as "Anna" in customer service was so kind to point out in one of my numerous phone calls with her. I was deliberately swindled by a criminal syndicate. Please don't hire them and become their next victim.

Move size: Partial Move Service cost: $3095

It’s the best moving company I ever hired. Had many professional and experienced guys. Everyone was so energetic and cheerful. I booked my appoinment one week ago. The price was on my budget. Their staff Michael suggested me to sell some unimportant items and I followed him. It saved me from a lot of harassment. They showed their professionalism on the move day very actively, arrived on with a big truck and picked all movable belongings into that. In the mean time I reached to my place. The move took only 5 hour 30 mins to finish. Their team was super fantastic and had excellent performance even after delivery . It’s a super moving company in Maryland.

Move size: 2 Bedroom Home Service cost: $1375

This was by far the best experience that I have ever been through. Moving has been a constant factor because of playing baseball. My teams always took care of the movers and this time I had to do it alone. I spoke with Ashley who was honest and reliable. The 3 movers that showed up were phenomenal and on time, which is a very big deal to me. They handled everything with care and all my stuff was delivered in a timely fashion and in the same condition it was picked up. Thanks a bunch Presidential!!

Move size: 4 Bedroom Home Service cost: $8565

We contracted with Presidential to move us from CA to Las Vegas. We needed them to store our belongings for two months due to a longer than expected transition. They were very helpful and accommodating in this request. We have done a dozen corporate moves in the past, and knew to ask for a “not to exceed” quote. He agreed to this and put it in writing. We had informed our sales guy that when we moved to our home in California we had filled up an entire semi truck and expected to do so again with this move. He said no problem we will send a big truck, six guys and they will pack your house and get you moved out in one day. They called and asked to come a day early which we said yes and three guys showed up with one small Enterprise truck. Two guys did most of the work while a third was usually down the street on the phone. They packed until midnight and filled up that truck and said they would be back the following day to finish up. They. Are the next day around 1:00 and started again. By 10:00 the non-existent guy tells my husband that we have filled our allotted space and that he was increasing our quote an additional $9000. If we didn’t agree they were just going to leave with what was on their truck. They already had half our house at their warehouse, the driveway was filled with boxes, and we were closing on our home the next morning. Everything had to be out of the house. We had no option to accept and told them we would be calling corporate. We started with our sales guy, Aaron, who had answered every call up to his point at all hours of the day. He didn’t answer or return our call. EVER. They had to come back a third time the following morning to pick the final load up as their tiny truck obviously didn’t fit our stuff - AFTER the house had closed. We received a call from customer service that day to ask how our move went and did she get an ear full. We spent the next two months talking to JEFF about their extortion tactics. We learned our sales guy had been fired as did the customer service lady. It came time to get our stuff so we were forced to send the balance via wire transfer in order to get our stuff from them. We got to Vegas the day they were supposed to show and received a call they would be there 10 days later. We were forced to stay in a hotel with Kids and a 100 pound dog for those 10 days. They finally showed up with two of their small Enterpriserental trucks. Neither were filled up. We immediately knew not all of our stuff had made it to Vegas. They made a call to their warehouse, and sure enough, they found another load in a different part of their warehouse. Many calls to Jessica later (we called her no fewer than 5 times a day), we got a new delivery date which of course they missed by 6 days. When the same delivery drivers showed up with a third truck that was not even half full. They quickly unloaded the truck and took off. They were to put stuff together and were gone before we could pose the question. They tried to get us to sign that we received everything and we refused (thankfully). He said we had to sign and we again refused. After going through those boxes and counting the boxes not delivered, we are missing at least 104 of over 553 boxes. There is massive breakage, damage to furniture, broken freezer, coffee pot, computer equipment, etc. Some of the missing items include my deceased dogs ashes..which has my daughter in tears as she can’t stand the idea of him missing somewhere, her moped, keepsake items, etc. We have called Jessica numerous times a day for the past two weeks with no answer. We need our stuff back. We need answers. The stress this has caused is unimaginable. I wouldn’t wish this experience on anyone.

Move size: 4+ Bedroom Home Service cost: $18750

I have been in limbo for months and can not get a response, the phone lines are not working and I have yet to get my fathers items after he relocated from Michigan to North Carolina. They added $1500 to the original quote so I can Only imagine what he will have to pay for them storing the items. All of the email addresses I have are coming back undeliverable and I am At wits end. The original quote was for a little over $2000 and jumped to around $3500, I was not in Michigan at the time of loading but I know for a fact my father-in-law did not have that many belongings as we got rid of most of his stuff during the packing stage.
If anyone has contact information please let me know. Thanks, Amy in NC.

Move size: 2 Bedroom Home Service cost: $3500

Can't believe these guys are back on the road and back to their tricks. They moved us last September. Our original quote was under 10,000. The day they packed the truck it became almost $14000. They caused damage to the house we were leaving. They are a broker. (John lied about that) They did not deliver the furniture on the designated date. We had about $4000 in damages and no reimbursement. Tony never got back to us after they were pulled from the road. I CANNOT believe that our Federal Dept of Transportation allowed them back on the road. I think it may be time to see if a small claims court can help us.

Move size: 4 Bedroom Home Service cost: $13980

I don't even know where to start. Every employee of this scam company is the rudest, most unprofessional person on the planet. Well, they will be the nicest when trying to get your business but then once they have you roped into their scam you will likely never hear from them again and if you are lucky enough to actually reach them, they will talk down to you, blame you for their scam and just plain he rude as h to you.
We were told this company has their own fleet of trucks and movers, all which is a lie.
We were given a quote and then charged $2,000 more than the quote because we were "over our cubic feet". Well they didn't tell us this until all of our items were on the truck. They packed the truck terribly so it's doubtful we were even over.
We were told we'd have our things the following week. Well 30 days later after multiple calls, emails, voicemails, most of which were never returned, our things arrive. We were told 3 different times we'd have our things and each time nothing showed up. When we could actually reach someone like Brie, Jessica, Anna, or Lisa they were rude and disrespectful to us and made excuse after excuse as to why we didn't have our things yet. Once I threatened them with a lawsuit did our things actually arrive.
This leads to our items. They arrived broken, damaged, and dirty. Our couch was completely broken. Our bed frame broken, table and desk broken, all of my boxes marked fragile were completely destroyed.
This company is a huge scam!! Do not use them. The 5 star reviews are fake.

Move size: 3 Bedroom Home Service cost: $5300

I rarely leave terrible reviews however, the business model of this company is awful. My first point of contact was with Ethan, a very nice gentleman, explaining why Presiendtial is superior to other moving companies. I was told we would have a 3 to 4 day turn around delivery time with an estimate of $5700 for the move. When the movers arrived we were told our furniture was misquoted and we had to pay an additional $3000 dollors (this was after the furniture was packed and on the truck). In addition, the movers did not bring a large enough truck and left us with a Uhaul trailers worth of boxes to take with us. I attempted to contact Ethan several times during the movers transaction however, he would no longer return my calls and has yet to respond any further.

I called when I arrived to Tennessee from Florida to enquire the delivery date and was told it could be up to 18 days for delivery. This was vastly different than the promises made when trying to acquire my business of a 3 to 4 day turn around time!

After multiple attempts to get a hold of a supervisor or anyone who could give me a delivery date, I was finally told my furniture would be here today and at the latest tomorrow.

Today I called a total of 4 times, waiting on hold for 20 min each time only to be hung up on. When I finally reached Jess she told me my furniture did not ship and she would call me Thursday with an update! We have been without furniture for 2 weeks. I do not have my suits to start work at the beginning of the week and I will have to purchase new school clothes for my children due to this delay. I asked to speak with dispatch however, Jess stated they do not take calls. I again asked to speak with a supervisor however she is unable to transfer a call to a supervisor.

I am now at the point that I will report my furniture stolen due to the lack of confidence that my furniture has not been lost! This business model is not customer service based and they have no regard for the hardship these delays without communication place on families. PLEASE DO NOT USE THIS COMPANY!! I wanted to wait to send the review until I received my furniture however, I am not confident I will receive it at all at this point!

Move size: 3 Bedroom Home Service cost: $8700