Points West Moving

I have a beautiful dining room table and chairs that we purchased a few years ago, and very special to me. We are a retired couple and so needless to say, the chairs for this set have hardly been sat in. When they unpacked the chairs, they were filty, their moving blankets must never be cleaned. One of the chairs is worn along the top as if something had been rubbing on it, the backs of that chair and a couple others were loose..so when they had packed it they must have had something packed on top. This was definately due to a lack of care on their part, and was the biggest part of my concern.

All of our leather furniture was dirty, as well as the dining chairs, their blankets really need to have some laundering done.

We moved into a brand new town house, and the movers hit the dry wall in a few spots and gouged out portions of the wall, not even have the courtesy of mention this to me. In the FINE print, wall damage is NOT COVERED..good one.

The other thing was a box of items had broken glasses. Since I had packed them myself, it is not covered. I wouldn't even mention this, as it is a small item but along with the dining room chairs, it needs to be mentioned. The box had a big dent in it where it was smashed in.

Another box was wet, with no explanation of how it got wet.

It took them two weeks to come back to me with any kind of an response. And obviously it did nothing to make me feel good about my experience with them.

Move size: 2 Bedroom Home Service cost: $5000

We would like to thank Dennis and the team for an efficient move. The team arrived on time and immediately our household items were safely wrapped and packed. They had the entire house emptied in excellent time. In Richmond, the truck arrived on time and had to do some difficult maneuvering to drop off items at a storage locker. They then proceeded to efficiently and easily bring in all boxes and furniture to the apartment and have everything set up before leaving. My thanks to an efficient team. They stayed to their quote, which was easily 2-4 thousand less than the next offer. I would definitely recommend this family business to anyone who is making a move. Our appreciation for making this move as stress free as a move could possibly be. Sincerely, Joan Tolman.

Move size: 2 Bedroom Home Service cost: $2500

We hired Points West Moving on September 2018 to move from West Kelowna to Red Deer. The owner, Dennis Gregoire, assured me that it would be “one move one truck” as I specifically mentioned that I didn’t want multiple household in one truck. On the day of the moving, a big 53’ semi showed up. We were living in a condo building and the entrance was pretty narrow so was the parking lot. James, the owner’s son truck driver, managed to back up to the parking lot but ran over the right hand side little concrete wall without damaging it. This truck was so big that the front cabin had to be unhooked and parked on the road while loading the trailer.
When leaving the condo building, James ran over the left hand side concrete wall this time and broke it in many pieces. I was a witness to this incident and when I confronted him about it he told me that the company has insurance and not to worry about it.
2 weeks later the President of the condo building informed me that West Point Moving was denying any wrong doing and didn’t want to pay for the damages. However Dennis Gregoire admitted that his son ran over the curb but didn’t break anything and that in fact, this curb was broken to begin with and that they were not responsible. I can assure you that this curb was intact before the moving truck damaged it.
When you live in a condo, there is several bylaws and one of them found us responsible because we hired this company and so we had to pay out of our pocket to fix that little wall. It’s totally outrageous.
We also had several broken items: dishes, night stand, bed frame etc. It’s impossible to talk by phone with Dennis Gregoire after he has his money. He replies only by emails. Regarding our broken stuff, he replied by giving a name and an email address of an insurance company and told me to deal with this person. He totally refused to hear anything about it.
Be aware. Before they unload the truck, you will have to pay in full. If you don’t pay, they won’t unload. That way if something is broken you cannot withhold any money. And before you pay, be sure to read the second page attached to the bill of lading as there is many exclusions as to what they are responsible for and basically this second page says that they are not responsible for anything and you are responsible for everything. When you do the initial contract you are not aware of if. It’s only at the unloading stage and again if you don’t sign it they don’t unload your belongings.
Dennis Gregoire is not an honest person. He lied about “one truck one move” as my husband witnessed that the trailer full of stuff for another family that was going to be delivered in Calgary. He lied and found son many stupid excuses about the incident with the moving truck. If I could give this company a -1 I would.

Move size: 2 Bedroom Home Service cost: $4100

These movers did everything right but they lost a couple of boxes with a variety of belongings including electronics. It took me a good month of waiting for phone calls to be returned before I was able to talk to a warm body and to be referred to their insurance claim adjuster. I even got in touch with the other party whose belongings were also on the truck but to no avail. She didn't have the boxes. So the items vanished and with a $5000 deductible and because I packed and unpacked my own items Points West is conveniently resolved of any responsibility. I figure I am out at least $600-$700 to replace the lost items. Interestingly, this was the difference in price between Points West and AMJ Campbell who I had used before with no issues at all.

Sometimes you get what you pay for!! I would recommend to anyone else that you count and put numbers on every box to make sure you have all of them before your movers leave.

Move size: 3 Bedroom Home Service cost: $5700

This was my fifth move with a moving company.

Right from my phone call to Points West Moving for a moving quote, I had a good feeling about this company.

The estimator came to my residence and gave me a FIRM PRICED quote for my move from Kelowna to Vancouver Island. They also moved my car on the same moving trailer as my household items. I had a full pack also.

The crew was on time at the origin and destination.

One thing that gave me peace of mind for Points West Moving is that they are bonded and do criminal checks on all employees.

They used floor runners on my carpeted and hardwood floors and used door protectors on the entrance doors.

They came in with a crew of 8 people and packed and loaded my home in one day. I had a 5 bedroom home and couldn't believe that they had packed and loaded and were completed by 3:30 in the afternoon.

The moving and packing crews were friendly and extremely professional.

I would recommend Points West Moving to anyone who is making a move in the future.

Move size: 4+ Bedroom Home Service cost: $6500

I have moved many times with the RCMP. I am retired now

and had to pay for my own move this time.

I contacted Points West Moving and got a FIRM PRICED quote from them

for my move from Kelowna to Campbell River on Vancouver Island.

My household items were in storage for two months and then delivered

To the Island.

This company was very professional and made the moving experience

As stress free as possible.

Fantastic staff. Fantastic move. No complaints.

I would recommend this company to anyone.

Move size: 3 Bedroom Home Service cost: $4000

We are extremely disappointed with Points West Moving, in particular Dennis Gregoire who came out to give us a quote and Simon who drove the truck. Simon showed up late with only2 other men to help with a truck that he said was too small (Dennis underestimated the size needed) and did not finish loading until 10:30 pm. A custom stair nosing was broken off which Dennis said to have repaired and he would pay for and later refusedto ($362.00). Dennis told us they were fully insured for all damage. We also had 3 end tables with legs broken off, a plant stand with legs broken off, damage to our stationary bike, glass on a picture broken, puzzle board damaged and various other items scratched and damaged. When Simon took final payment he took pictures of all the damages and said he would pass them on to be looked after. A week later when I had heard nothing I began to make phone calls to find out what would be done only to find out NOTHING would be repaired or reimbursed for. We feel that we were lied to until final payment was made.

Move size: 3 Bedroom Home Service cost: $6400