My move with Pick Up Movers LLC was an absolutely horrible experience! I am a retired Air Force veteran and have been moved many times throughout my career and this was the absolute worst!
The owner, Frank has a bad attitude and once he gets your deposit and reservation, he is impossible to get in contact with, especially during our move. I told him I had stairs but then when the movers got here they wouldn’t move anything upstairs until Frank told them to. He charged me double for the stairs because he knew I was in the middle of my move. And again, would not pick up his phone. The movers were careless, slow, and didn’t assemble my furniture properly. Many parts were also missing and damaged! STAY AWAY FROM THIS COMPANY!
The client never mentioned the stairs when I asked him the first time, as I ask every client to make sure there are no hiccups such as this. As far as time, we accomplished the job in the exact time plus only 30 minutes extra as we had to use the stairs that again he failed to mention in the beginning of our conversation. I am always available to every client and as an added courtesy I give them my personal cell number for them to reach me anytime.
I used this company twice with a long distance move from Atlanta, GA to Bethesda, MD and from Bethesda, MD to Atlanta, GA, within 6 month time frame. The first move they broke my mirrors and busted my bedroom night stand drawers. Stripped my canopy bed screws. They gave me $100 discount which was not reasonable amount of damage they have cause to my furniture. The second move they waited until the last day of my contract of my job and condo rental to pick up my items. This inconvenienced me Causing me to take extra days off of work. I paid them 95% of the money after we arrived. They waited an extra week to deliver our items. The contact guy Frank Castello was rude about the entire experience and could care less about our concerns. I normally don’t write reviews but this company was so unprofessional potential customers should be aware. At one time he insulted and yelled at my pregnant wife for not agreeing with how they were treating us. The movers wrapped our TV’s in BOXES WITHOUT ANYTHING to protect its edges and screen. I turned on my 55’ TV and it no longer works. Who ever picked our items up were not the same team who dropped it off. The gentlemen who dropped our items off were experts unloading and they unloaded and stored our items so well that I was totally impressed. Overall I would not hire them again because they are not consistent and their processes are broken, terrible communication, and they don’t value repeat customers.
*See how they responded to our query about our items. Previously they wrapped our tv's in cloth and our rugs were dirty. We have a very clean home and have been treated like we are from a tin house.
The client has used us in the past before and was always kind and courteous to us and we met all of their needs throughout both moves. When it came down to this past move we didn't understand his drastic change of character. There was a balance due of around $625 that was due upon pick up, and we asked the customer a couple of days prior to the move on how he would like to pay the balance and he said with his credit card. When he submitted the info on the card it turned out not to be his card, which we wouldn't process for risk of fraud.
When we asked him to please give us another form of payment the client got irate and said he had a check from his mother, which again we cannot take because it wasn't her name on the invoice. I asked if he can go and cash the check and we would of course give him proof of payment and he got all upset. At this point I began to think that the client was trying to defraud us of our balance. We had to call the authorities because things became escalated and even the officer caught on to what was going on and knew that our company was in the right about this. The client then reluctantly went to get cash somewhere to pay the balance.
The client and his wife made some insulting remarks about all of this and made some threats, in which we ignored due to the fact that his wife was pregnant and I personally didn't want to upset them any more for the sake of his wife. I calmly diffused the situation and thanked them for fulfilling their part of the contract with us.
They sent us pictures of the damage and we will be sending the Claims Department info so they can claim their damages, if any. By the way, the delivery was made on March 3rd, a full 5 days after the delivery and never addressed the damage to us upon the delivery, which we could have documented and sent back to management immediately. So this action alone seems suspicious.
Again, this is why when posting bad reviews should always be considered with a grain of salt. Hearing both sides of the story can always clear the air and truth always prevails.
I cannot thank the team that helped me move enough.Everything seemingly went very smooth and organized from start to finish.Thanks to the office team who helped me get set up and arrange the multiple stops for picking up my things.Thank you to the crew who safely loaded and unloaded my belongings.You guys were all so professional, polite and took a great care of my things.
I had the worse experience I have ever had. The company called requesting everything, and I stated to the man “ FRANK”, everything I needed done. 2 men were sent to my house, they said “ my boxes were big and it was going to be extra, I said “ huhhh”, my boxes are regular boxes. They barely did anything, my quote was 1480, which I have a email of the quote, after they performed the job they tried to quote me $2500. I was extremely confused, no way I am going to be ripped off . They stated they did not know I was on the third floor, and my boxes were big. When the rude salesman frank called me I told him I was on the third floor, I would have never left that out, but he was so in a rush to get me booked , he took advantage and thought I was going to go for it . I was a young woman at home by myself and they tried to take advantage. I hate companies like this. They ended up taking my stuff off the truck and I had to call a company at 8pm at night to get my stuff. Please stay away from companies like this!! Dishonest, unprofessional and scammers. Btw the salesman Frank was screaming on the phone arguing with me when I asked why I was lied to.
The customer had 4 flights of stairs that she didn’t mention to us before arrival. We always ask about the stairs before arrival because there would be a cost for it. Also when the client mentioned boxes she said she had just medium to large boxes. When we arrived she had all the wardrobe boxes which are triple the size of the regular moving boxes, as shown in the picture she enclosed in her review. The client wanted us to absorb these extra costs which would be unfair to us or any other client that understands the true costs for this type of move. In the end we were asked not to continue the work for the client so we did as the customer asked.
I would like to take the time to write an awesome review for Pick Up Mover LLC!The guy I spoke with on the phone was very polite and professional, going over the minimum rate, charges, and fees. Once I confirmed the move, I was charged $100 deposit 48 hours before my scheduled move-in date. I also received a phone call from the office on that day before my card was processed to confirm the move which I greatly appreciated. On the day of the scheduled move, I received a phone call from the actual movers informing me that they were having issues with the truck but would still arrive on time. I was told the movers would arrive anytime between 9am and 10am---even with the issues they still arrived around 9:45. The movers were very nice and professional, taking the time to explain every step of the move-in process. Total time to load my items from my apartment into the truck was 30 minutes. My travel time was also about 30 minutes to my new apartment. Once we arrived at the apartment, the movers took extra care by placing the moving boxes in the appropriate rooms and even assembled my bed, dresser, and couch! Total unload/assembly time was 1 hour, so my complete move from start to finish was 2 hours. I am very pleased with Pick Up Movers LLC and would recommend them to anyone!
Great moving company! The crew was prompt to arrive, the staff held swift and accurate communication with us and moved us in faster than we expected. We were able to open for business!! Very professional and organized. They wrapped our belongings and secured them well. Moved everything with no damage and were very polite and pleasant. Our payment was decent and the contract was easy to understand. This was very impressive and I am happy we went with this moving company. I will use them in the future and would recommend them. .
Pickup Movers helped me with my move from Atlanta to Edison and I came out as a happy customer. Kyle from Sales & Customer Support worked with me on upfront estimation, transparent pricing and there were no hidden charges or surprises. The pickup as well as delivery teams conducted professionally well and handled all my household stuff with good care. They brought enough blankets to cover mattress, bed and sofas and there was no damage to any of them on delivery. Overall had a great experience with the team and I will happily recommend to anyone seeking such services!!
Alex and his crew did an outstanding job. The move was from the 11th floor of a high rise.Some of the elevators did not work so they had to adjust & walk the furniture much further than was normally called for.Outstanding!I will recommend this company to everyone,I already told to my family .For next relocation we will ask for Alex and his crew.Thank you guys so much!
Pick Up Movers received my contact information after an inquiry that I submitted through Thumbtack. Frank reached out to me shortly after my inquiry and asked me for a list of all of my items. He gave me an estimate of $1400 and tried to pressure me into paying the 10% deposit. I told him I was not prepared to do that as his was the first company I had spoken with. I told him I would contact him if I decided to move forward. He proceeded to STALK me and call a couple times a day (which is very important for later in my experience) until I returned his call. A couple days later, after recieving quotes in the $2k price ballpark I returned Frank's called, paid the deposit, and scheduled my pick up for December 22-23.
Fast forward to the week of my move,I have not heard anything from the company confirming my pick up date. I called and left multiple messages for Frank and got no response. He finally answered after I called from another phone number. He told me that he THOUGHT the movers were confirmed for Dec. 22, but that he would confirm with dispatch. This was Tuesday, Dec. 20. I did not hear anything else until I got a text the night of Dec. 21 from the driver, Max, letting me know that they were on their way and would make it to me by morning. (Mind you, I moved from Atlanta to the D.C. area, so I was coordinating and scheduling a lot of different pieces. The last thing I needed to be concerned about was whether the movers that I have scheduled and paid a deposit for will actually show up.)
The guys did show actually show up at about 10am the morning of Dec. 22. The packed all of my things on the truck, then told me that I owed an extra $700+ because I was over the cubics allotted to me on the truck. Frank never mentioned anything about space allotted to me. We went through every piece that I have and he gave me the estimate. THIS IS HOW THEY GET THEIR CUSTOMERS. They quote you a excessively low price, knowing that is below all of their competitors, then they pack all your things on the truck and tell you that you owe more money (hence bringing your overall cost at or beyond the rates of their competitors). It is a totally scam and I fell for it!! Now I have zero options. I was moving into my apartment less than a week later and all of my belongings were already loaded on the truck. So what did I do? Pay.
Now fast forward to delivery time.. Although the contract gave a window of Dec 26-Jan. 2, Frank told me that e specifically scheduled the pick up for Dec. 22 so that I could have my things in the D.C. area by Dec. 26 or 27. (I totally understand that I was holiday time, but Pick Up Movers should not have taken the job if they could not fulfill it. )
By the time Dec. 27 came around I had called Frank, the mangers, and dispatch nearly 20 times, left messages, and had not heard anything back about when my belongings would arrive in the DC area. This was crazy to me because Frank nearly stalked me a couple weeks ago trying to get my business. As soon as I signed that contract, the roles completely flipped.
I finally got through to Frank on Dec. 28 (after again calling from another phone number) he told me that he would check with dispatch and promised he would return my call. Three days later, still no returned call from Frank or dispatch. So, now I'm in a new apartment, about to start a new job, and have no furniture, clothes, kitchen supplies, etc.
On Dec. 29, I finally got through to dispatch (again I still never got that promised call back from Frank) and he told me he was trying to locate a driver but because of the holidays all of his drivers are spending time with their families. (Totally understandable.. but again they should not have taken the job!) He then let me know that I did not fully read the fine print on the contract and they actually gave up to 30 days to deliver my things. 30 days!!
Finally on Dec. 30th, I get a returned phone call from dispatch (still no Frank) letting me know that he has found a driver and they would arrive with my belongings either Jan. 2 or 3rd. The driver arrived close to 7pm the evening of Jan. 2.
To sum my experience up, it was HORRIBLE. I completely got taken advantage of my Frank and the entire company. He got his sale and that is all he cared about.
Thank you for taking the time to submit such a detailed review of your experience with us. We highly appreciate it. When looking to the future, receiving public correspondence regarding some of the mentioned concerns is a great value for us. We believe it will lead us to full cooperation with present and future customers, as they call it to “be on the same page”.
After reviewing your comments, it seems your attention was on a few subjects in particular:
1. Communication
2. Understanding your Estimate
3. Schedule
Therefore, our responses will be regarding the subjects listed above.
1. Communication.
In general, every action we take is typically based on our experience with previous and current clients (i.e. demand for follow ups and updates). We regularly monitor our relationships with clients in order to generate the most optimal solutions when providing our services.
Of course, this does not exclude any unique reasonable requests of any individual client—we usually proceed with the request as long as we receive it.
Now to address your request, please read below:
The first time we contacted you was on 12.05.16. Once our sales representative received your request for a relocation, he proceeded with follow up calls on a regular bases. At that point, we did not receive any type of specification from you regarding follow up call limits or amounts. Knowing that your moving date was close to the holidays, he informed you that it would be better for you if you were to decide as soon as you can.
After we checked our system, we discovered the following attempts in contacting you:
12.05.16
• 2 Telephone calls
• 3 Emails which are automatically generated and sent by our system. The emails consisted of the following:
1. Moving estimate – after a conversation with you.
2. Follow up (2) – to check if you have any questions and understand the nature of our service, terms, and so on.
12.06.2016
• 2 Telephone calls
• 3 Emails which are automatically generated and sent by our system. The emails consisted of the following:
1. Follow up
2. Update your estimate based on clarification of your requests and booking.
3. Credit card authorization form
We believe this is the norm of correspondence, to ensure cooperation and understanding of any requests and/or services.
Assuming your complaint at the beginning of your review was regarding our “bombardment” of communication and your understanding of follow up procedures, we are afraid of imagining what would have happened had we communicated less with you. In fact, we believe we should communicate much more for clarification of all aspects of the relocation prior to adding you to our schedule.
Continuing on- during your communication with the sales representative, it was mentioned that your moving job will be transferred to the dispatch department. It was also stated that if everything will go according to schedule- you will be contacted by the crew or the dispatch department prior to their arrival or if they arrive before your requested pick up date. Meaning we will get in contact with you to update you.
In fact, you requested 12.22.2016 as the preferred date for Pick Up, and 12.23.2016 as a back update, just in case. Since everything was going according to schedule, we contacted you one day before to inform you about our arrival time.
You mentioned that the sales person answered your phone call when you called from another line- the reason for this is because that number you called from was not assigned to the dispatch department. Therefore, the sales representatives pick up calls UNLESS those numbers are assigned to other departments which was what happened in your case.
Your original number was assigned to the dispatch department since that was the next step in the moving process. All of your contact information was forwarded to our dispatch department due to the specific established delegation we have in the office.
After we complete your pick up, we followed up with you on 12.23.2016 to remind you that the dispatch department is responsible for anything regarding your relocation therefore, they are who you would contact directly. You provided us with aresponse regarding the pick up. You stated that it was a “good” and “expected” performance by the crew and Sales Representative respectively—you then confirmed your First Available date for Delivery (12.26.2016).
Regarding the decreased communication from us after your pick up was complete, we have records that show that after dispatch discovered a misunderstanding with the first available date (after 12.29.2016), we were contacting you every day directly to keep you posted – as per your request.
Over all we have listed the following communication with you:
➢ 8 times of telephone communication from your number (504 ……..), which is nowhere close to the 20 times you mentioned. Out of those 8 calls - 6 times the call was connected, 1 time - we missed your call, it was disconnected, and 1 time your call went to Voice mail).
Concluding this paragraph, I would like to pay particular attention to our promises, which are based on requests, on the knowledge provided to us by our clients (we simply cannot guess), and the fact that we are doing our best to fulfill them. In fact, we believe we have been successfully doing that based on the majority of our experiences we have with our clients in addition to the presence of cooperation.
2. Understanding Your Estimate
In general, an estimate is an agreement made in advance with the moving company. It states that the total cost of the move will be based upon the quantities (specific item list) and services shown on the estimate. We include all requests provided to us by the customer, to make sure that the calculation will be done accordingly. The estimate is a subject of the Federal Law. As a company, we have to comply with the Federal Law- no matter what.
On top of that, everyone knows that statements of the Law are sometimes difficult to understand since they are rarely written in layman’s terms. As a result of our ability to cooperate, we did our best to simplify these “law statements” into understandable, every day language, to be sure that our clients will understand them correctly.
So what we have done is list the information you should know in paragraph formation titled“Understanding Your Estimate” and attached it to the estimate calculations. Moreover, we make certain that our Sales Rep will provide you with a basic verbal explanation, and bring your attention to the necessity of reading the “Understanding Your Estimate” portion before booking with us. Additionally, our Sales representatives are, of course, always available for clarifying, elaborating, and explaining more specifics of the law.
Throughout the move, we repeatedly stated “please provide us with any information about the upcoming relocation, so we can provide you with the most accurate answers, and even better service”. We always seek the ability to fulfill the “promise” – to make sure that your relocation will be as easy as we can make it.
For example: The law says we have to complete a customer’s delivery within 30 business days from the First available Date for delivery. This subject of the law is related to every company, and most companies are hiding that statement. It is understandable why, because there is high risk of “scaring the customer”.
What Pick Up Movers does is the following:
We understand that bringing it up (30 days for delivery by Law) will possibly create inconveniences for our clients; we do our best to educate our customers on that matter. Moreover, we provide promised days for delivery, for the relocation that is on regular schedule (no additional fees) we provide a promised window of days for delivery – which depends on the volume of the shipment and the distance of the relocation. Our promise starts from the First Available date meaning we promise you 5 to 7 business days for delivery. For example, if your first available date is 01.01.2016, we will complete your relocation within 5-7 business days starting the count from 01.01.2016.
FYI- there are other delivery services available for a cost. If a customer is requesting the services and is willing to pay a reasonable amount – we fulfill the services.
Regarding your statement about the deposit - there are no such cases where we try to rush the client to submit a deposit at all. What we try to explain is: based on a request, there are cases during which time is valuable, and the Sales Representative might advise you to submit deposit as soon as possible, so you will reserve your spot.
Why, because we believe it is understandable for everyone that we as company have certain abilities, as result we have some limits in the amount of customers we can handle. So as more customers we have on our schedule, as less open windows for “you” we have, and rates are subject to change time to tame based on the season and so on.
This touches on “cooperation”. We know that if today we run the rate of $3 per cube and you are planning on moving in the middle of the season when rates are higher – our sales rep will advise you to make a reservation as soon as you can to lock in your rate now instead of waiting and paying higher rates.
Further cooperative services we provide are:
✓ The rate we give – it will not change once you lock it in
✓ Ability to update your requests – as much as needed.
✓ Ability to cancel your move – the full amount of the deposit will be refunded (72 hours notice is required).
Clarifying the deposit “rush”, there is no need for us to rush since we state the deposit is fully refundable. Meaning rushing you with a decision will heighten our risk of losing you as a client, and this not what we want.
Calculations- another aspect of “Understanding Your Estimate”.
We advise everyone to be careful, and make sure to understand it.
Related to your complaint - Calculation of the total moving cost is based on the volume.
I would like to mention some facts.
From the very beginning, we clearly state that: What you are planning to move matters, so we need a full inventory of items you are planning to relocate.
After the first conversation with you, our Sales person listed 24 pieces on the request for therelocation. The estimate based on your request was emailed to you. Calculations listed (24 pieces, 255 Cubic Feet, Price $ 4.25, Total: $ 1332.63)
You viewed your estimate, and discovered that you have more items that needed to be moved—you informed the Sales Representative to adjust the inventory list. It was done, and we emailed you a new estimate, based on your updates (27 pieces, 298 Cubic Feet, $ 4.00, Total $ 1451.70)
After you reviewed it, it seems to us that you agreed – since you provided us with a signature.
At the time of the actual pick up, when our crew arrived, we discovered that you had something significantly different from what was provided by you to our Sales department.
In fact, we picked up 63 pieces. Once again, 63 pieces. I believe we do not have to stop on the reason we picked up 63 items, or where we got it from.
As soon as our foreman discovered that the actual amount of pieces was different, we informed you that your total calculation will be different, and will be based on actual volume your belongings will take up inside of the truck, as it was mentioned from the very beginning. All explanations of calculations were done before we started working to pack and load your belongings on the board of the truck.
For those who read this review, please don’t get us wrong, but cases like this are one of the reasons we ask for your cooperation, and for a window of days for pick up, or delivery. We are trying to discover as much information about relocation of the client as possible; unfortunately, it does not always work. We are not trying to place blame because sometimes the reason might be –a simple inconvenience that the customer was aware of. So we are asking for cooperation in all aspects of relocation (providing us with information, working on schedule for pickups or deliveries).
Back to the actual calculations of the relocation.
Item-wise – on the last estimate, we had 27 pieces listed from you—we actually picked up 63 pieces. We are talking about a 2.3 time difference than what you mentioned.
However, the reflection on the total calculation was an additional volume of 177 cubic feet.
Even though it was an inconvenience for us as company as well as for our other clients on schedule, since it led to a lack of space for other clients that day and it created delays on the schedule – we kept the rate as we promised for the estimated volume and additional volume the same. In fact, when we saw that your volume was increasing, we actually lowered your rate (it was 4.25 in the beginning and we changed it to 4.00 towards the end).
So, the additional amount was $ 778.80, which is 1.5 times higher then what was mentioned on the estimate.
What we are trying to explain is this: The amount of actual pieces you are planning on moving is a very important aspect of relocation. We need to either:
• Come up with exact, accurate numbers and measurements.
• Or, if the customer is not sure about what will actually “go”, simply understand the idea that the total calculation will be based on the Actual Volume it will take up inside of the truck.
However, we do not want you to be confused. The amount of pieces by itself does not reflect the total calculations. It is a matter of volume. For example: we have an estimate for 2 pieces, which is 200 cubic feet. If you add 4 pieces, it doesn’t necessarily mean that it will be 600 cubic feet—we need to know what the volume of these additional items is for proper calculation.
On to the next subject, related to the schedule which is clearly mentioned in Understanding Your Estimate – the first available date for delivery. FYI – we run a few various services in regards to deliveries:
➢ Classic – no additional fee.
➢ Expedite – at an additional fee.
➢ Straight – at an additional fee.
➢
➢ Guarantee – at an additional fee.
➢
You chose the classic delivery—which is the most common delivery, meaning that you will provide us with the first available date and we will start counting our promised delivery window (we promised 5-7 business days for delivery) from the time of your first available date.
3. Schedule.
Our schedule for delivery is based on the customer’s requests, and the sequential order. We always keep track of our customer’s availability to make sure we can fulfill our promise.
Of course, there are cases of unexpected events. We talking about condition of the vehicle, weather, traffic, and other customers we have on schedule. In the event we break our promise, we are ready to take responsibility for it.
In the case of holidays and so on, most building associations do no allow moves to take place on those days, therefore we try to be very careful with the schedule so it will not collapse or become disorganized.
Regarding your case, 12.25.2016, since this is a holiday when most places were closed and the majority of people were not ready to accept pick ups or deliveries, we made the decision to leave the very next day. Prior to making this decision, we made certain that this would not break our promise for delivery.
We arrived at your location on 01.02.2017, which was the fifth business day from your first available dates (12.26.2016) – this fit into our promised time frame.
We truly hope that the delivery of this information will help you realize the quality service and the amount of effort we put into the service we provide. We are firm with our words only to make sure that whatever was said by us in the beginning will not be different at the end.
We hope for your cooperation and solidarity. We do not want you to take our explanation as excuses because you submitted a claim—we take such cases as opportunities for us to explain, and improve.
We appreciate your time, and for selecting us as your moving company, and we are hoping that in the future you will consider us for your next relocation.
If I could give this company a zero I would. This is one of the worst moving experiences I've had. First off they represent they are not a broker, they picked up my items but transferred it to another moving company and acted as a broker. Also, the moving estimate was way off and blamed on me. Multiple times things went wrong, and the blame was put on myself, the customer. Their salesperson had lied to me, hung up on me, and did not return my calls many times. The salesperson was great until the job was booked, then the bad news kept coming. Items were missing as well. Please do not trust, it will be a nightmare.
Thank you for taking time to submit your review.
In the beginning I would like to directly answer the claims you listed in your review. Then I would like to provide our response to your review.
We are not a broker, if you take a look at copy of your contract you will notice it says Pick UP Movers LLC.
Our moving estimate was based on your inventory which you provided our sales person with. However our foreman mentioned to your representative (the individual that you assigned as your representative in your absence) that there were more items added to the inventory after the estimate was issued.
As per your request to your representative, all items were loaded onto the truck – once again we will mention it was based on your request. Moreover, we offered to unload the items that were added from the truck since they weren’t apart of what you mentioned in your description of your inventory to which your representative refused. Therefore, this is the reason behind seeing a difference between the total amount of actual bill, which again was based on the actual items and space your shipment took inside the truck, compared to the estimated article list we received from you.
I’m not mistaken in saying the same sentence you and your representative stated. You weren’t at the pickup location and you assigned as your representative in your absence.
You mentioned in your review that our salesperson lied to which I would like to state there was no lie involved. The reason for my previous statement is due to the fact of having the signature of your representative to whom every procedure was explained from the very beginning, from the pricing to the methods of contacting our company.
To improve the quality of service we offer to our customers, we differentiate all duties by department. As was mentioned to your representative, after your belongings were picked up, the dispatcher is the one who is responsible for your shipment and I would like to point out of our office work hours (9:00AM -5:00PM Mon– Fri).
Addressing your comment about missing items—everything that was listed on the House Hold Description Inventory, checked, and signed by your representative was delivered to your destination.
I would like to discover some moments of your move, since you are aware of it due to mis communication with your representative. And would like to start from the moment our crew arrived to your pick up location.
We are not denying there was a bit of miscommunication with the driver over the phone, and he missed some of your calls – and the explanation for that is the safety of the crew and shipments we are carrying on the truck. Our drivers cannot be on the phone while they are driving. However, they periodically send arrival time updates via text message to keep and other clients updated—to this we have the messages stored and can be back tracked to show the times and dates they provided the updates.
At the very beginning, our foreman mentioned to your representative that he would like to be sure that you understood the entire deal you have with our company. Your representatives response was “I will make sure that she will know about everything“, more than that a few calls were made by your representative to you (as he mentioned) before we actually started moving your belongings. After everything was understood and confirmed by your representative our foreman started packing and loading. During the time of loading your representative came up to the truck to inspect the way we worked, and he had no questions regarding that.
Right before our crew finished loading, another group of people arrived to your apartment to pick up the washer and dryer. Those people were not and are not related to Pick Up Movers in any way. What I would like to mention is that these people were not specially equipped to carry the aforementioned items, which were brought from the second or third floor (level) of your apartment.
Right after we finished, another group of people arrived to deliver something.
In addition, I would like to mention that before providing your representative with the final bill, our foreman explained about the additional inventory we picked up from you and the additional space that was used by those additional items, in that case you had two choices:
- To unload those additional items we discovered at the pickup location (which you did not mention to our sales representative that you had)
OR
- To accept the deal
After a few calls, your representative said ok to accept the deal—he agreed.
The paperwork was signed and we left your apartment. However, prior to leaving your place we noticed an issue with the truck, so our crew spent about 30 to 45 minutes on your property waiting for roadside assistance. In other words, the issue what we had with the truck became the reason why you had different truck at your destination point.
Right after that we received a call from you saying that our crew damaged walls and left trash at your pick up location. However as per photos that were provided by our foreman, and his explanation: during packing and loading the truck foreman asked your representative to provide us with trash bags into which we put empty tape rolls and tape. Afterwards, all items of packing materials that were used by our crew was gathered in trash bag. I would like to mention that we are not a disposal company—there was Styrofoam in your apartment even before we arrived to the site. We pick up the furniture, boxes, and clean up after our moves (i.e. tape, tape rolls, and/or cardboard's). If there were items left for removal—it would be up to the owner/tenant/your representative to discard the items that were not included in the move or were not used for the move in anyway.
Concerning the damage you mentioned—a group of people who arrived without any special equipment to carry washer and dryer downstairs may very well be the source of damage if there is any. Once again, I would like to say our foreman provides us with photos as they work to ensure proper supervision and completion of the job our clients expect.
Summing up, at times there is a lack of communication and trust between the client and the representative the client appointed. This cannot be the fault of our company—that is why our sales representative mentioned to you at the very beginning that we, as a company have no problem if our customer cannot be at the pick up or destination location as long as he/she can provide us with a trusted representative to act as a representative not merely a presence.
After reviewing all aspects of this transaction, we can say with great confidence that our company did everything possible to prevent any issues or misunderstandings by providing explanations before taking any actions and this—I can gladly say is what we always do.
Pick Up Movers has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 111 NW 183rd st. suite 301, Miami, FL, 33169, but movers usually cover a much larger area.
Company Notes
Pick up movers LLC is Florida based moving company. We are an actual moving company, NOT A BROKER OR AGENT. We are fully licensed and insured. We have our own trucks and experienced crews. Our main goal is-customer care. We can prove it.
Licenses & Certificates for Pick Up Movers
Companies that transport household goods within Florida like Pick Up Movers have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Pick Up Movers license numbers for the government record information:
ICC MC number:
not provided
US D.O.T.:
2486777 (US Department of Transportation number)
We have calculated an approximate local moving market average price from 263 reviews of people moving within Florida to be $2662.
From 22 local reviews for Pick Up Movers, we have calculated an average moving cost of $956 for local moves.
This could mean that Pick Up Movers is cheaper with about 64% from the market average.
Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.
To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.
What is Pick Up Movers cost for interstate moves?
From 9017 reviews of people moving long ditance, we concluded that the market average costs are around $4871 when moving long-distance.
For Pick Up Movers, we estimate that their average long-distance moving costs will be around $2952, based on 31 long distance moving reviews.
This could mean that long-distance moving services costs of Pick Up Movers for moving between states is cheaper with about 39% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Pick Up Movers. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Pick Up Movers - a professional company located in 111 NW 183rd st. suite 301, Miami, FL, 33169. Discover Miami, Florida moving companies.
*MoveAdvisor may not be affiliated with Pick Up Movers and the estimates may be provided from other professional movers in our network.
MoveAdvisor may not be affiliated with Pick Up Movers. By selecting the link to the left, you will have to opportunity to either go directly to the website or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Pick Up Movers. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Pick Up Movers. By selecting the link to the left, you will have to opportunity to either directly email or have other potential movers provide you with estimates.
*At MoveAdvisor we will connect you with a professional moving company. Please note that we may not be affiliated with
Pick Up Movers and you may be speaking with another licensed provider.
We use cookies to optimise your experience.Accept and close or Learn more
