Where to begin.. Working with pick up movers was an absolute nightmare. To summarize for anyone who does not want to read all the details below: they increased our quote significantly after receiving our downpayment, they delivered our belongings almost a week after they agreed to, were completely unresponsive after receiving our money, and broke / ruined several articles of our furniture.
Their sales person called me daily pushing me to commit, promising me that we needed to book asap if we wanted our items delivered on our exact move in date. We decided to go with them because they were so convincing that they would deliver on that date. We had moved all of our belongings from our apartment to a temporary storage location, so we had an exact inventory of what would be moved. We had lots of flexibility on when they could collect but we really needed our items delivered on that very specific date.
The quote that was based on my exact inventory of items? Increased by over $300.00 upon collection. The exact delivery date that was promised to me during the quote period? Once they had collected our items they told us that was not how it worked, we’re completely unresponsive when we explained to them that was what was promised. We ended up having to spend over $700.00 on hotels + food because we were not informed until 2 days before our promised delivery date that the items wouldn’t be arriving for another week.
This wouldn’t be a big deal if they were delivering a couch or a treadmill, but considering this was our beds, our furniture, our clothes, all of our belongings, a week discrepancy in delivery date was crippling.
Once our belongings arrived they were loaded extremely haphazardly in the back of a rental truck. Boxes that had been clearly labeled GLASS! FRAGILE! Were crushed because they were stacked under 3-4 other boxes (see picture). The movers apologized and admitted that they had collected our items from a storage facility in a very rushed fashion a week or so earlier IN THE RAIN so they didn’t have a chance to read the labels… just reiterating that this whole song and dance about needing to collect our inventory as soon as possible so they could get the items to us on our delivery date as a complete scam to get us committed, and reinforcing that these movers did not care about getting our items to us safely (if not on time) and just wanted our money.
Several items of our furniture were damaged or destroyed from improper packing and storage, see attached picture of broken table. As a result of the movers loading our items in the rain and without tarps our couches now smell like mold and have water stains on them (see picture of spot on couch below cat).
We wrote to them to see if there was anything they could do to help us deal with repairs and replacements and they lead us on for 2 weeks offering us $500.00, revoking that offer and then finally telling us that we need to go through their insurance company.
STAY AWAY! Work with another company that won’t bait and switch you, and leave you in perpetual moving limbo THEN deliver your furniture ruined.
Our policy is up to 7 business days window for delivery, as we mention this to all of our clients. They decided to use us because they said we gave them the best rate, and we of course, always ask if there are any other items that you wish to take that isn't on the estimate and when we arrived the customer had about double the amount she was quoted. We still picked up the items as requested and explained to her again that her volume increased and agreed with us to pay the extra cost for what she never montioned to us, so the move went on without a hitch. The customer was pleased that we did a great job. There was no indication anything was upsetting the client.
Again the 7 business day window was explained to her and in our contract was clear. She told us they would wait patiently for the household goods to arrive considering we didn't allocate all the extra space her belongings took in the truck, knowing she wasn't accurate with us from the beginning.
I believe there were a couple of fragile items that got damaged during the move, and we offered them to go through our valuation to process the claim. Something that very rarely happens with us..but we helped her through that process.
The customer was not happy with what the valuation offered for her belongings and was calling everyday for 2 weeks extorting us for $500 or that they would write a bad review online on us. There was absolutely no damage to warrant such claim and we tried to realistically to work with her in vain.
Her claims for being late is discredited as such and should show that she was willing to write more falsehoods to make our reputable company look bad. Our service and care to our clients is first and foremost the most important thing for us. Unfortunately, you cannot please every client as the thousands of other clients that have nothing but great things to say about us.
If possible please run away from them don't simply walk away!!
I was making a move from WI to NJ and I was promised a delivery within 3-5 days because of which I paid extra bucks going for them rather than going with my local movers who were charging 1/3rd of their rate.
Initially they were very courteous but once the item is picked up slowly they became very difficult to reach. Their customer service number is never attended!!
I used to get fraudulent reasons for delay like thousands of trucks stranded for snow whereas searching in weather channels would never find such an incident across US. Frequent breakdowns like at least I have heard about 6-7 truck breakdown of the carring truck.
Fortunately after 100s of calls/texts/emails and pleading I could get my stuff back after 18days!! Few tables and night stands are completely broken!!
I expect honesty and integrity in communication. If you are telling 3-5 days it can be 6-7 days but 18 days!! If it was communicated truthfully I would have planned my move accordingly. Due to them my 3yr old kid had to visit urgent care owing to food poisoning eating hotel foods all time for so many days!!
I would have given a negative rating if possible for their dis honest and misleading communication.
Only thing good about them is the package of items which I liked.
But I would like to warn again once the items are picked up they will be very difficult to reach and you will end up pleading every moment.
If you don't want to be in same pain as I was, please start running away from these guys led by Pierre.
Hope you find a better packers and movers who can deal with you more honestly. Good luck and have a pleasant moving experience!!
I do not normally reply to reviews, however I feel that it is important to respond to Mr. Dey's comments. My name is Pierre and I am the sales manager for Pick Up Movers. I would like to first say that Mr. Dey's review is accurate regarding the time frame of delivery. However, a couple of facts were not included in the review. The inventory provided by the customer was inaccurate. I reviewed the inventory with Mr. Dey twice, but when the crew arrived for the pick up there was double the inventory previously provided. Because there was not enough space in the truck, a second truck was re-routed to the pick up location. In order to avoid a disruption in the delivery schedule for other families, we had to put Mr. Dey's belongings in our storage facility and then sent another truck to retrieve it for delivery. In addition, Mr. Dey requested a delivery date between the 18th and the 31st of January. We picked up on January 13th and first attempted to contact Mr. Dey on January 18th for delivery. The driver was unsuccessful in reaching him. On that same day I contacted Mr. Dey who informed me that we could not deliver on the 19th as the property management did not allow deliveries on weekends. I then asked for the property manager's information to confirm that we could only deliver during weekdays. Because we could not deliver on the 19th, we had to put his inventory back in our storage so as not to disrupt the schedule and delay everyone else's deliveries. I could have charged Mr. Dey for the extra time wasted trying to deliver, however we did not. We then had a problem with weather which caused a delay at that point. We delivered on January 29th, which was still in the window requested originally by Mr. Dey. Regarding communication, I never ignored Mr. Dey's attempts to contact me. Any question he had, I responded to in a timely manner. I attempted to keep him as updated as possible. All of this could have been avoided had Mr. Dey accurately provided the two most important factors in a move; the correct inventory and accurate information regarding delivery requirements. I hope that this will be helpful to those of you moving in the future when searching for a reputable and legitimate carrier.
I would like to take the time to write an awesome review for Pick Up Mover LLC!The guy I spoke with on the phone was very polite and professional, going over the minimum rate, charges, and fees. Once I confirmed the move, I was charged $100 deposit 48 hours before my scheduled move-in date. I also received a phone call from the office on that day before my card was processed to confirm the move which I greatly appreciated. On the day of the scheduled move, I received a phone call from the actual movers informing me that they were having issues with the truck but would still arrive on time. I was told the movers would arrive anytime between 9am and 10am---even with the issues they still arrived around 9:45. The movers were very nice and professional, taking the time to explain every step of the move-in process. Total time to load my items from my apartment into the truck was 30 minutes. My travel time was also about 30 minutes to my new apartment. Once we arrived at the apartment, the movers took extra care by placing the moving boxes in the appropriate rooms and even assembled my bed, dresser, and couch! Total unload/assembly time was 1 hour, so my complete move from start to finish was 2 hours. I am very pleased with Pick Up Movers LLC and would recommend them to anyone!
Great moving company! The crew was prompt to arrive, the staff held swift and accurate communication with us and moved us in faster than we expected. We were able to open for business!! Very professional and organized. They wrapped our belongings and secured them well. Moved everything with no damage and were very polite and pleasant. Our payment was decent and the contract was easy to understand. This was very impressive and I am happy we went with this moving company. I will use them in the future and would recommend them. .
Pickup Movers helped me with my move from Atlanta to Edison and I came out as a happy customer. Kyle from Sales & Customer Support worked with me on upfront estimation, transparent pricing and there were no hidden charges or surprises. The pickup as well as delivery teams conducted professionally well and handled all my household stuff with good care. They brought enough blankets to cover mattress, bed and sofas and there was no damage to any of them on delivery. Overall had a great experience with the team and I will happily recommend to anyone seeking such services!!
Alex and his crew did an outstanding job. The move was from the 11th floor of a high rise.Some of the elevators did not work so they had to adjust & walk the furniture much further than was normally called for.Outstanding!I will recommend this company to everyone,I already told to my family .For next relocation we will ask for Alex and his crew.Thank you guys so much!
Pick Up Movers received my contact information after an inquiry that I submitted through Thumbtack. Frank reached out to me shortly after my inquiry and asked me for a list of all of my items. He gave me an estimate of $1400 and tried to pressure me into paying the 10% deposit. I told him I was not prepared to do that as his was the first company I had spoken with. I told him I would contact him if I decided to move forward. He proceeded to STALK me and call a couple times a day (which is very important for later in my experience) until I returned his call. A couple days later, after recieving quotes in the $2k price ballpark I returned Frank's called, paid the deposit, and scheduled my pick up for December 22-23.
Fast forward to the week of my move,I have not heard anything from the company confirming my pick up date. I called and left multiple messages for Frank and got no response. He finally answered after I called from another phone number. He told me that he THOUGHT the movers were confirmed for Dec. 22, but that he would confirm with dispatch. This was Tuesday, Dec. 20. I did not hear anything else until I got a text the night of Dec. 21 from the driver, Max, letting me know that they were on their way and would make it to me by morning. (Mind you, I moved from Atlanta to the D.C. area, so I was coordinating and scheduling a lot of different pieces. The last thing I needed to be concerned about was whether the movers that I have scheduled and paid a deposit for will actually show up.)
The guys did show actually show up at about 10am the morning of Dec. 22. The packed all of my things on the truck, then told me that I owed an extra $700+ because I was over the cubics allotted to me on the truck. Frank never mentioned anything about space allotted to me. We went through every piece that I have and he gave me the estimate. THIS IS HOW THEY GET THEIR CUSTOMERS. They quote you a excessively low price, knowing that is below all of their competitors, then they pack all your things on the truck and tell you that you owe more money (hence bringing your overall cost at or beyond the rates of their competitors). It is a totally scam and I fell for it!! Now I have zero options. I was moving into my apartment less than a week later and all of my belongings were already loaded on the truck. So what did I do? Pay.
Now fast forward to delivery time.. Although the contract gave a window of Dec 26-Jan. 2, Frank told me that e specifically scheduled the pick up for Dec. 22 so that I could have my things in the D.C. area by Dec. 26 or 27. (I totally understand that I was holiday time, but Pick Up Movers should not have taken the job if they could not fulfill it. )
By the time Dec. 27 came around I had called Frank, the mangers, and dispatch nearly 20 times, left messages, and had not heard anything back about when my belongings would arrive in the DC area. This was crazy to me because Frank nearly stalked me a couple weeks ago trying to get my business. As soon as I signed that contract, the roles completely flipped.
I finally got through to Frank on Dec. 28 (after again calling from another phone number) he told me that he would check with dispatch and promised he would return my call. Three days later, still no returned call from Frank or dispatch. So, now I'm in a new apartment, about to start a new job, and have no furniture, clothes, kitchen supplies, etc.
On Dec. 29, I finally got through to dispatch (again I still never got that promised call back from Frank) and he told me he was trying to locate a driver but because of the holidays all of his drivers are spending time with their families. (Totally understandable.. but again they should not have taken the job!) He then let me know that I did not fully read the fine print on the contract and they actually gave up to 30 days to deliver my things. 30 days!!
Finally on Dec. 30th, I get a returned phone call from dispatch (still no Frank) letting me know that he has found a driver and they would arrive with my belongings either Jan. 2 or 3rd. The driver arrived close to 7pm the evening of Jan. 2.
To sum my experience up, it was HORRIBLE. I completely got taken advantage of my Frank and the entire company. He got his sale and that is all he cared about.
Thank you for taking the time to submit such a detailed review of your experience with us. We highly appreciate it. When looking to the future, receiving public correspondence regarding some of the mentioned concerns is a great value for us. We believe it will lead us to full cooperation with present and future customers, as they call it to “be on the same page”.
After reviewing your comments, it seems your attention was on a few subjects in particular:
1. Communication
2. Understanding your Estimate
3. Schedule
Therefore, our responses will be regarding the subjects listed above.
1. Communication.
In general, every action we take is typically based on our experience with previous and current clients (i.e. demand for follow ups and updates). We regularly monitor our relationships with clients in order to generate the most optimal solutions when providing our services.
Of course, this does not exclude any unique reasonable requests of any individual client—we usually proceed with the request as long as we receive it.
Now to address your request, please read below:
The first time we contacted you was on 12.05.16. Once our sales representative received your request for a relocation, he proceeded with follow up calls on a regular bases. At that point, we did not receive any type of specification from you regarding follow up call limits or amounts. Knowing that your moving date was close to the holidays, he informed you that it would be better for you if you were to decide as soon as you can.
After we checked our system, we discovered the following attempts in contacting you:
12.05.16
• 2 Telephone calls
• 3 Emails which are automatically generated and sent by our system. The emails consisted of the following:
1. Moving estimate – after a conversation with you.
2. Follow up (2) – to check if you have any questions and understand the nature of our service, terms, and so on.
12.06.2016
• 2 Telephone calls
• 3 Emails which are automatically generated and sent by our system. The emails consisted of the following:
1. Follow up
2. Update your estimate based on clarification of your requests and booking.
3. Credit card authorization form
We believe this is the norm of correspondence, to ensure cooperation and understanding of any requests and/or services.
Assuming your complaint at the beginning of your review was regarding our “bombardment” of communication and your understanding of follow up procedures, we are afraid of imagining what would have happened had we communicated less with you. In fact, we believe we should communicate much more for clarification of all aspects of the relocation prior to adding you to our schedule.
Continuing on- during your communication with the sales representative, it was mentioned that your moving job will be transferred to the dispatch department. It was also stated that if everything will go according to schedule- you will be contacted by the crew or the dispatch department prior to their arrival or if they arrive before your requested pick up date. Meaning we will get in contact with you to update you.
In fact, you requested 12.22.2016 as the preferred date for Pick Up, and 12.23.2016 as a back update, just in case. Since everything was going according to schedule, we contacted you one day before to inform you about our arrival time.
You mentioned that the sales person answered your phone call when you called from another line- the reason for this is because that number you called from was not assigned to the dispatch department. Therefore, the sales representatives pick up calls UNLESS those numbers are assigned to other departments which was what happened in your case.
Your original number was assigned to the dispatch department since that was the next step in the moving process. All of your contact information was forwarded to our dispatch department due to the specific established delegation we have in the office.
After we complete your pick up, we followed up with you on 12.23.2016 to remind you that the dispatch department is responsible for anything regarding your relocation therefore, they are who you would contact directly. You provided us with aresponse regarding the pick up. You stated that it was a “good” and “expected” performance by the crew and Sales Representative respectively—you then confirmed your First Available date for Delivery (12.26.2016).
Regarding the decreased communication from us after your pick up was complete, we have records that show that after dispatch discovered a misunderstanding with the first available date (after 12.29.2016), we were contacting you every day directly to keep you posted – as per your request.
Over all we have listed the following communication with you:
➢ 8 times of telephone communication from your number (504 ……..), which is nowhere close to the 20 times you mentioned. Out of those 8 calls - 6 times the call was connected, 1 time - we missed your call, it was disconnected, and 1 time your call went to Voice mail).
Concluding this paragraph, I would like to pay particular attention to our promises, which are based on requests, on the knowledge provided to us by our clients (we simply cannot guess), and the fact that we are doing our best to fulfill them. In fact, we believe we have been successfully doing that based on the majority of our experiences we have with our clients in addition to the presence of cooperation.
2. Understanding Your Estimate
In general, an estimate is an agreement made in advance with the moving company. It states that the total cost of the move will be based upon the quantities (specific item list) and services shown on the estimate. We include all requests provided to us by the customer, to make sure that the calculation will be done accordingly. The estimate is a subject of the Federal Law. As a company, we have to comply with the Federal Law- no matter what.
On top of that, everyone knows that statements of the Law are sometimes difficult to understand since they are rarely written in layman’s terms. As a result of our ability to cooperate, we did our best to simplify these “law statements” into understandable, every day language, to be sure that our clients will understand them correctly.
So what we have done is list the information you should know in paragraph formation titled“Understanding Your Estimate” and attached it to the estimate calculations. Moreover, we make certain that our Sales Rep will provide you with a basic verbal explanation, and bring your attention to the necessity of reading the “Understanding Your Estimate” portion before booking with us. Additionally, our Sales representatives are, of course, always available for clarifying, elaborating, and explaining more specifics of the law.
Throughout the move, we repeatedly stated “please provide us with any information about the upcoming relocation, so we can provide you with the most accurate answers, and even better service”. We always seek the ability to fulfill the “promise” – to make sure that your relocation will be as easy as we can make it.
For example: The law says we have to complete a customer’s delivery within 30 business days from the First available Date for delivery. This subject of the law is related to every company, and most companies are hiding that statement. It is understandable why, because there is high risk of “scaring the customer”.
What Pick Up Movers does is the following:
We understand that bringing it up (30 days for delivery by Law) will possibly create inconveniences for our clients; we do our best to educate our customers on that matter. Moreover, we provide promised days for delivery, for the relocation that is on regular schedule (no additional fees) we provide a promised window of days for delivery – which depends on the volume of the shipment and the distance of the relocation. Our promise starts from the First Available date meaning we promise you 5 to 7 business days for delivery. For example, if your first available date is 01.01.2016, we will complete your relocation within 5-7 business days starting the count from 01.01.2016.
FYI- there are other delivery services available for a cost. If a customer is requesting the services and is willing to pay a reasonable amount – we fulfill the services.
Regarding your statement about the deposit - there are no such cases where we try to rush the client to submit a deposit at all. What we try to explain is: based on a request, there are cases during which time is valuable, and the Sales Representative might advise you to submit deposit as soon as possible, so you will reserve your spot.
Why, because we believe it is understandable for everyone that we as company have certain abilities, as result we have some limits in the amount of customers we can handle. So as more customers we have on our schedule, as less open windows for “you” we have, and rates are subject to change time to tame based on the season and so on.
This touches on “cooperation”. We know that if today we run the rate of $3 per cube and you are planning on moving in the middle of the season when rates are higher – our sales rep will advise you to make a reservation as soon as you can to lock in your rate now instead of waiting and paying higher rates.
Further cooperative services we provide are:
✓ The rate we give – it will not change once you lock it in
✓ Ability to update your requests – as much as needed.
✓ Ability to cancel your move – the full amount of the deposit will be refunded (72 hours notice is required).
Clarifying the deposit “rush”, there is no need for us to rush since we state the deposit is fully refundable. Meaning rushing you with a decision will heighten our risk of losing you as a client, and this not what we want.
Calculations- another aspect of “Understanding Your Estimate”.
We advise everyone to be careful, and make sure to understand it.
Related to your complaint - Calculation of the total moving cost is based on the volume.
I would like to mention some facts.
From the very beginning, we clearly state that: What you are planning to move matters, so we need a full inventory of items you are planning to relocate.
After the first conversation with you, our Sales person listed 24 pieces on the request for therelocation. The estimate based on your request was emailed to you. Calculations listed (24 pieces, 255 Cubic Feet, Price $ 4.25, Total: $ 1332.63)
You viewed your estimate, and discovered that you have more items that needed to be moved—you informed the Sales Representative to adjust the inventory list. It was done, and we emailed you a new estimate, based on your updates (27 pieces, 298 Cubic Feet, $ 4.00, Total $ 1451.70)
After you reviewed it, it seems to us that you agreed – since you provided us with a signature.
At the time of the actual pick up, when our crew arrived, we discovered that you had something significantly different from what was provided by you to our Sales department.
In fact, we picked up 63 pieces. Once again, 63 pieces. I believe we do not have to stop on the reason we picked up 63 items, or where we got it from.
As soon as our foreman discovered that the actual amount of pieces was different, we informed you that your total calculation will be different, and will be based on actual volume your belongings will take up inside of the truck, as it was mentioned from the very beginning. All explanations of calculations were done before we started working to pack and load your belongings on the board of the truck.
For those who read this review, please don’t get us wrong, but cases like this are one of the reasons we ask for your cooperation, and for a window of days for pick up, or delivery. We are trying to discover as much information about relocation of the client as possible; unfortunately, it does not always work. We are not trying to place blame because sometimes the reason might be –a simple inconvenience that the customer was aware of. So we are asking for cooperation in all aspects of relocation (providing us with information, working on schedule for pickups or deliveries).
Back to the actual calculations of the relocation.
Item-wise – on the last estimate, we had 27 pieces listed from you—we actually picked up 63 pieces. We are talking about a 2.3 time difference than what you mentioned.
However, the reflection on the total calculation was an additional volume of 177 cubic feet.
Even though it was an inconvenience for us as company as well as for our other clients on schedule, since it led to a lack of space for other clients that day and it created delays on the schedule – we kept the rate as we promised for the estimated volume and additional volume the same. In fact, when we saw that your volume was increasing, we actually lowered your rate (it was 4.25 in the beginning and we changed it to 4.00 towards the end).
So, the additional amount was $ 778.80, which is 1.5 times higher then what was mentioned on the estimate.
What we are trying to explain is this: The amount of actual pieces you are planning on moving is a very important aspect of relocation. We need to either:
• Come up with exact, accurate numbers and measurements.
• Or, if the customer is not sure about what will actually “go”, simply understand the idea that the total calculation will be based on the Actual Volume it will take up inside of the truck.
However, we do not want you to be confused. The amount of pieces by itself does not reflect the total calculations. It is a matter of volume. For example: we have an estimate for 2 pieces, which is 200 cubic feet. If you add 4 pieces, it doesn’t necessarily mean that it will be 600 cubic feet—we need to know what the volume of these additional items is for proper calculation.
On to the next subject, related to the schedule which is clearly mentioned in Understanding Your Estimate – the first available date for delivery. FYI – we run a few various services in regards to deliveries:
➢ Classic – no additional fee.
➢ Expedite – at an additional fee.
➢ Straight – at an additional fee.
➢
➢ Guarantee – at an additional fee.
➢
You chose the classic delivery—which is the most common delivery, meaning that you will provide us with the first available date and we will start counting our promised delivery window (we promised 5-7 business days for delivery) from the time of your first available date.
3. Schedule.
Our schedule for delivery is based on the customer’s requests, and the sequential order. We always keep track of our customer’s availability to make sure we can fulfill our promise.
Of course, there are cases of unexpected events. We talking about condition of the vehicle, weather, traffic, and other customers we have on schedule. In the event we break our promise, we are ready to take responsibility for it.
In the case of holidays and so on, most building associations do no allow moves to take place on those days, therefore we try to be very careful with the schedule so it will not collapse or become disorganized.
Regarding your case, 12.25.2016, since this is a holiday when most places were closed and the majority of people were not ready to accept pick ups or deliveries, we made the decision to leave the very next day. Prior to making this decision, we made certain that this would not break our promise for delivery.
We arrived at your location on 01.02.2017, which was the fifth business day from your first available dates (12.26.2016) – this fit into our promised time frame.
We truly hope that the delivery of this information will help you realize the quality service and the amount of effort we put into the service we provide. We are firm with our words only to make sure that whatever was said by us in the beginning will not be different at the end.
We hope for your cooperation and solidarity. We do not want you to take our explanation as excuses because you submitted a claim—we take such cases as opportunities for us to explain, and improve.
We appreciate your time, and for selecting us as your moving company, and we are hoping that in the future you will consider us for your next relocation.
I had a horrible experience with Frank specifically of Pick Up Movers. He underestimated my move on purpose in order to then charge me an extra $1600 at the end that he demanded in cash or they would not open the truck and unload at my new house. I had fewer items than stated on my original estimate, but he claimed that my items "took up more space" in the truck, therefore cost them and extra $1600 to move. He was unprofessional, rude, argumentative, and unreliable. Do not be scammed by them like I was.
Good day,
Thank you for taking the time to write, we appreciate every opinion especially when it reaches the public. We take this opportunity to be even more transparent with our clients. Firstly, we apologize for any inconveniences and any divergence from expectations.
I would like to go step-by-step according to your statement – not to take it personally, but to make it easy for our readers.
Frank is not the owner, he is a sales representative. We listened to the call recorder and went over your conversation with him, he never mentioned that he is the owner. Being a sales representative, he’s looking for a sale yes—this is the truth. He gets his commissions from the sale. That being said, it would be strange for him to underestimate because that means he’s losing money and it makes no sense for such an action from him, especially in times like the current ones we are in. Regarding the final calculations, Frank does not take part in that, I am not trying to brighten him up in the eyes of the readers, but being a sales person he’s in the office or at home. We have crews up there, who conduct the final calculations based on the actual volume of space occupied by your belongings so he cannot increase or decrease because being a sales rep, he is not there. He books the jobs based on the inventory given by the client, that is it.
Regarding the arrival time, we are sorry about that, and we are working on adjusting our schedule and increasing the amount of drivers on the road and much much more. However multiple things come into play:
Covid
Riots
Curfews
We believe those factors need no explanation, just the fact of the circumstances we are in. Therefore we plan our crews roads and make sure that they will be staying overnight in safe neighborhoods for their safety and because we have your belongings on board. Despite the fact that we have to comply with logbook rules (which has strict rules for all drivers) we also have to work with the circumstances previously mentioned, we ask every client to provide a window of time for arriving and we guarantee that the crew will get into contact with you and keep you posted. According to the text communications this is what they did, they contacted you and kept you posted.
Once again, we spoke with you and according to the dispatch report you did not mention a delay in arrival to be an issue, so if we can do anything about it please let us know. You have our contact information and we will do our best to accommodate your request.
Regarding the final calculations. We see that you received an estimate and we went over the conversation with Frank. It was mentioned clearly that:
The estimate is based on the volume (space) your belongings take up inside the truck, which is measured in cubic feet.
We collect your items to come up with an estimate of the cost so you can have an idea of what you will pay and how to pay, to fulfill our promise to be transparent.
An estimate is a guess of what the size, value, amount, cost, etc. of something might be.
The actual volume can only be accurately and precisely calculated once all items are loaded on the truck.
It would be suspicious if the foreman came up with the final calculations before they loaded your belongings onto the truck, before they could actually see the space it takes up.
However, it is not clear in your statement/message if you were referring to a revision of the estimate or not. So because you mentioned “final calculations”, we assumed this is what you are referring to.
We never force our clients to do anything – in fact the first thing we advise the client or ask a client is “would you like to leave your items behind” since there are extra items.
Why do we do that?
Firstly, because it is your money.
Secondly, sorry to say but when there are extra surprise items, it interferes with our schedule. We plan our trips ahead of time based on what inventory our clients provide to us and when we are facing many extra items and utilizing extra space, we have to rearrange and possibly reschedule our trips. Thus we experience a domino effect with other pick ups and deliveries.
What you can say we do “enforce” is proper paperwork to be signed prior to beginning the move, which are: the revised estimate, if needed, valuation addendum, bill of lading (only the payment part and acknowledgment) and other supportive paperwork (such as delivery information, etc). This, we believe is understandable,that in order to start a service and work with your property, we have to have some kind of legal approval, not just mere words. When it comes to paperwork, we ask them to be signed otherwise we have no right to start doing the move.
If you are reading this far, we appreciate your patience, and we are trying our best to explain and educate ourselves and everyone else, first to be able to earn a 4+ rating on the most legitimate review sites. It cannot happen by itself, there’s a lot of sweat behind it. From the perspective of the back office, we are doing our best to explain and to be transparent, seeking, asking and begging for cooperation. Every customer matters to us.
Couldn't thank Pick Up Movers enough for their service. I've heard about many people having delays and difficulties with their move but Pick Up Movers was able to get a quote and delivery to us within 48 hours after our own previous moving company cancelled on us as well. Dimitriy was able to give us an up front confirmation of the estimate and quickly loaded up the furniture. Our move from Ohio to Illinois was completed in 2 days.
These people are flim flammers. They totally messed up my move, and now no one will respond.
They broke a leg off an antique dresser, and instead of saying so, they hammered a gigantic nail into the side of the chest into the leg..nuts! And the nail was sticking out..and a shiny cheap nail hammered into a mahogany chest.
And now no one will respond.
This is the worst moving company ever. Beware!
Pick Up Movers has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 111 NW 183rd st. suite 301, Miami, FL, 33169, but movers usually cover a much larger area.
Company Notes
Pick up movers LLC is Florida based moving company. We are an actual moving company, NOT A BROKER OR AGENT. We are fully licensed and insured. We have our own trucks and experienced crews. Our main goal is-customer care. We can prove it.
Licenses & Certificates for Pick Up Movers
Companies that transport household goods within Florida like Pick Up Movers have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Pick Up Movers license numbers for the government record information:
ICC MC number:
not provided
US D.O.T.:
2486777 (US Department of Transportation number)
We have calculated an approximate local moving market average price from 266 reviews of people moving within Florida to be $2668.
From 22 local reviews for Pick Up Movers, we have calculated an average moving cost of $956 for local moves.
This could mean that Pick Up Movers is cheaper with about 64% from the market average.
Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.
To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.
What is Pick Up Movers cost for interstate moves?
From 9292 reviews of people moving long ditance, we concluded that the market average costs are around $4868 when moving long-distance.
For Pick Up Movers, we estimate that their average long-distance moving costs will be around $2952, based on 31 long distance moving reviews.
This could mean that long-distance moving services costs of Pick Up Movers for moving between states is cheaper with about 39% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Pick Up Movers. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Pick Up Movers - a professional company located in 111 NW 183rd st. suite 301, Miami, FL, 33169. Discover Miami, Florida moving companies.
*MoveAdvisor may not be affiliated with Pick Up Movers and the estimates may be provided from other professional movers in our network.
MoveAdvisor may not be affiliated with Pick Up Movers. By selecting the link to the left, you will have to opportunity to either go directly to the website or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Pick Up Movers. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Pick Up Movers. By selecting the link to the left, you will have to opportunity to either directly email or have other potential movers provide you with estimates.
*At MoveAdvisor we will connect you with a professional moving company. Please note that we may not be affiliated with
Pick Up Movers and you may be speaking with another licensed provider.
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