Pegasus Vanlines

This is the worst company in the whole world and staffs are unprofessional and liar. The Manager NICK is cheater and BRIAN is stupid and nonsense person I ever talked. GLEN is unprofessional and rude receptionist. When they want you to book their services, they promise everything, but when your don’t get your stuff on time and call them they start lying and stop answering the phone call. Guys, don’t book their services, they are big cheater in the industry. The office staffs are not even trained and don’t even know how to talk to the customer. They are not even part of any association, so you can’t complaint, they don’t answer the phone call , so you won’t have any choice other than long wait for your stuff. Always book the movers service from movers association.

Move size: 1 Bedroom Home Service cost: $900

I contacted pegasus for my move from Is Hamilton Ontario To Nova ScotiaNo problem with them answering their phones or returning emails After many phone calls we agreed on a price the subject to weight of courseI paid half of the total amount up frontThe drivers showed up when they were supposed to they picked stuff up long story short

They were 10 days late getting to Nova Scotia no phone calls no e mail I started phoning and email nobody returned my calls until day 8 so for more than a week nobody answered no accountability at all When my things arrived the guys that brought My My things were terrific unloaded et cetera I paid my balance in full the day my stuff was to arrive Assuming that my things would arrive they did not ten days late no phone calls no emails no refund still to this day When un packing all my things everything was there with the exception of 3 bottles of unopened liquor that were all in the same box with the rest of my liquor.

I wouldn't trust the company at all !!

All they had to do was communicate.

They did not and have not I want my money back and my booze replaced.

I will be filing in small claims court!!!

stay away

Robert Aldridge

Move size: Studio Service cost: $1550

I've had to move frequently over the past 4 years, trying different moving companies each time and these guys are the best I've found so far. They were punctual, professional and efficient. They wrapped all of our furniture and were extremely careful with everything. They were also very friendly and answered all of our questions. The move cost me almost half of what my previous moves cost me and they were quickest to do the job I needed. Definitely would recommend and will be using Pegasus Van Lines in the future.

Move size: 3 Bedroom Home Service cost: $2850

Showed up 6 hours late to pack my belongings. When I tried calling the rep to get a hold of what was going on he was the rudest told me not to call on the weekend. Then told me that my delivery of my house will be delayed 1.5 weeks. I said what was I supposed to do with nothing not even clothes for 1.5 weeks. He didn’t care and didn’t even want to hear my concerns. I have moved across the country 6 times and I have never experienced anything like this before. DONT EVER BOOK WITH THIS COMPANY. EVER!!!

Move size: 1 Bedroom Home Service cost: $4000

I called Pegasus at the recommendation of a friend and was not disappointed. Four men and two trucks showed up and made short work of our move. They were professional, courteous, and prompt. We were moving a 4 bedroom home we had been in for over 20 years so there was loads of stuff. I coordinated the move over the phone and the office was responsive and accurate. Nothing was broken and the guys took great care in packaging items for the short across town move. The unpacking was done promptly and they placed the items where we had marked them to go. We had labeled all the boxes with room numbers to aid in the unpacking. I would definitely use Pegasus again and I would highly recommend them to anyone needing a local move.

Move size: 4 Bedroom Home Service cost: $3700

I called to simply confirm the status of my delivery and was put on hold for 10 min when the call dropped. Called back and was transferred to a phone no one picked up. Called back 6 times just for the person to yell at me about why I’m giving them attitude, called me a “Karen” when I simply wanted a confirmation that took him literally 1 min to do. Not only that but they promised my delivery would be here in 7-10 days. It will now not arrive for 18+ days. Worst customer service and service in general.

Move size: 1 Bedroom Home Service cost: $1400

Ontario to New Brunswick. The timing was not an issue, the final movers that showed up were good guys. The pick up in Ontario was done by a different crew in a smaller truck. They took this truck somewhere to transfer onto a large trailer. Somewhere in there they “lost” a 4 drawer filing cabinet full of my tools and equipment. Tell me how a large heavy cabinet full of tools can get lost. IT DOSENT, it gets stolen. After playing their waiting game of 8 weeks they still cant find this cabinet. Im told i signed a contract saying they can steal anything of mine. Im supposed to start a job with these tools very soon. I guess im expected to replace all these things at my cost. Theres over $1000 i dont have to replace everything due to the quote doubling. I suppose the only thing left for me to do is contact RCMP and a lawyer to get this investigated.Trash like this that takes advantage of their customers needs to be shut down and locked up. Zero respect for other people’s property while a paying customer puts full trust in them to handle their property. Completely ridiculous. Lost, my ass its lost. Check your warehouse managers garage.

Move size: 2 Bedroom Home Service cost: $4722

Movers showed up an hour and a half before scheduled time. The move itself was very slow despite the hiring of 3 men at $150/hour plus $100 truck fee. Some boxes were moved upside down with fragile items in them, my daughter’s bed was ruined because they couldn’t figure out how to disassemble it or move it, I was charged $50 each for wardrobe boxes that they filled with garbage bags clearly labelled as trash. I was told they would take approximately 6 hours for the entire move: from 9am to 3pm and it would cost $1130. They did not finish packing my old place until 1:30 pm (my partner had to show them how to disassemble and move out my queen bed) and it took over an hour for them to travel from point A to B, which my partner and I were able to complete in less than half an hour. They did not move items to the trash like they said they would, either. I was charged for their lunch which they did not inform me they were taking, and they said I would not be charged for. My partner had to help them unpack their truck, and they did not finish the job until after 5pm. The move cost me a total of $1495. Do not recommend, you’re better off going with a company that will take care of your items and do their job without assistance from others.

EDIT: they also destroyed the flowers I had kept from the recent funeral of my mom. I’d take away the final star for this alone if I could.

Move size: 2 Bedroom Home Service cost: $1495

Our scheduled delivery date was Dec 23rd. We waited the whole day, then the day after, nothing. I called several times, no one answered. I felt so lost, I moved to a new place with two babies, we have no clothes, no bed, no cookwares. On Dec 26th I was finally able to talk to someone and they told me I won’t get my belongings until January!! I was crying like a baby. Nick assured me that it would take one week to move from Wetaskiwin to Montreal, I trusted him. Even when the pick up date was delayed, the driver assured me I would get everything on time. I trusted them. If they told me that it could be delayed, I would still choose them, they didn’t need to make fake promises. I’m feeling completely lost and hopeless with my two daughters, I don’t have any family or friends here.

Move size: 2 Bedroom Home Service cost: $1200

I recently had this company move me from ontario to moncton nb

they were delayed in arriving, My things were broken and missing.

my two rooms were quoted close to 5000 lbs i had no fridge stove and only bed which they broke rocking chair missing cushion

lazyboy, futon, dresser

,kitchen table, with four chairs

and small boxes with two chest which one was broken and the other marked up. I called and e-mail the company for my lost items which has my dead husband things and family belongings that i can't replace.I had a signed copy from the driver that stated my bed was

broken on delivery which they took apart and packed up but was

told it was my fault. I have had a horrible response from them they have looked for my boxes but they lost them so i'm out of my family belongings and memories saved for me to pass to my children. They take no responsibly and plan to do nothing for me. I recommend anyone to avoid this company the only thing they showed any interest in was getting paid up front not the customer and not my belongings.

.My rating would be negative if it was offered. so if you want to spend thousands of dollars for nothing

as i was not given anything i was quoted or offered by them please be warned. Mary Young

Move size: 1 Bedroom Home Service cost: $2799

Firstly, the team involved with scheduling my move was incredibly responsive and helpful. The movers themselves showed up a few minutes early and immediately got to work. They were both very respectful and mindful when moving the bigger items. Not only did they work quickly, but they followed directions as well. I was working while they were unloading the truck so I appreciated that they were quiet as well and did not bang things around. They actually finished up earlier than anticipated and checked if I needed help with anything additional before they left. They made the whole process so easy and stress-free.

Move size: 3 Bedroom Home Service cost: $2350

We started this journey with a guy named Nicklis. He contacted us after we inquired about having our late fathers things shipped from Ontario to Saskatchewan. He gave us a price that was compatible with most of the other moving companies we reached out to butNicklis was friendly and promised they would load the things on the Thursday, January 4th, 2024 and leave for Saskatchewan, January 5th 2024. Our things would arrive the following Friday, January 12th, 2024.

Friday comes and NO moving van arrives ,NO phone call they where NOT coming, NO email they weren't coming.

I emailed Nicklis but he DOES NOT return my several emails. So, I email the Accountant and she emails me back saying " sorry they didn't have a container available to ship our things".

A COMPANY THIS BIG DOES NOT KNOW WHEN THEY HAVE A CONTAINER AVAILABLE??

IT TAKES 3 DAYS FROM ONTARIO TO SASKATCHEWAN, WE HAVE MADE THE TRIP SEVERAL TIMES.

When I asked when they would arrive, she said this Friday, January 19th,2024 but NOPE nothing was delivered, Never heard anything from anyone they weren't coming.

I emailed again and she said they have left and they will be there Monday January 22nd, 2024. BUT she said they will call the day before to confirm delivery time.

Well, here is Monday and we have not heard from the shipping company.

Mean time my husband took the first Friday off work ( losing money) and two of our kids stayed home from school.

We have 6 kids that for 2 weeks have been eating everywhere because we sold our kitchen table because they told us they WOULD delivering our things two weeks ago.

They seem great at first but ,customer service is terrible, not KNOWING when your things are coming it a terrible, stressful feeling.

I DO NOT RECOMMEND THIS COMPANY, THEY DO NOT KEEP THERE PROMISE AND IGNORE YOUR EMAILS.

WE ARE NOT AT THE POINT TO TAKE IT TO A LAWYER TO GET OUR THINGS.

Move size: 1 Bedroom Home Service cost: $1750