Pegasus Vanlines

I used Pegasus Van Lines to move my entire household full of belongings to their own storage facility. Six months later they moved everything into my new home. Every interaction, from the initial visit to provide an estimate to the final piece of furniture delivered, was exceptional. Every staff member (including the delivery teams) was professional, kind and knowledgeable. There was never a time that I had to follow-up regarding next steps. It was all taken care of for me like clockwork. I've used other movers in the past and there's no comparison. Pegasus offers a level of service and attention to detail that is refreshingly superior to the others!

Move size: 4 Bedroom Home Service cost: $10200

The worst moving service I have experienced thus far. We hired Pegasus for a long distance move, we moved from Toronto to NY. Our items were picked up on the agreed upon date, however the delivery was delayed despite letting them know multiple times via calls, texts, and emails that we need it to be delivered on a specific date. I understand things happen but the customer service provided was poor, it felt like we were begging to get our items delivered after having paid the full invoice.

We still were not complaining at this point. The day of the delivery, the driver said he can’t park on the steer parking in front of the apartment. Mind you, we have had other things delivered and all of the other trucks were fine. The driver then said he will leave and come back another way but claimed he was stuck and could not turn even if there was more than enough room. The driver then proceeded to park right in the middle of the road and told me since there is distance between the road and the apartment ($150). He also proceeded to tell me I will be charged ($150) and another $150 because I can’t reserve the elevator. I let the driver know I never agreed to such charges and he advised I should called Nic who told the charges are up to the discretion of the driver and he can leave the delivery in front of the building. I am a pregnant woman and my husband at work on the date that they decided to deliver our things. It felt like they just wanted to take advantage of the state that I was in. In all of this, there was no apology, no sincerity.

Move size: Studio Service cost: $3250

This is our 3rd experience with Pegasus, and while not the cheapest, the service is outstanding. We were so glad to have their help. Nick was a great help in coordinating our move involving 3 locations. The crew was great. They were very careful with our things. They were conscientious, asked for our input on decisions and were always professional. The job was done in a thorough yet timely manner. It was a pleasure working with Pegasus, and we'll be using them again.

Move size: 4+ Bedroom Home Service cost: $5800

From start to finish I had an amazing experience. Everything was well organized, clear communication, efficient and well timed. The text/email reminders were sent out at the right times. The bid was clear and I received it very quickly. Everyone I interacted with was respectful and a pleasure to speak with. I was impressed with the level of care that my things and home were treated with. I will definitely use them again and will recommend them to anyone looking to move.

Move size: 3 Bedroom Home Service cost: $1800

Thank you Pegasus Van Lines for making our move SO easy. This was by far the fastest and easiest move we've had. The moving team was communicative, friendly, and polite. Scheduling was a breeze, and all pricing and moving costs were transparent from the start- no hidden or surprise fees. Our team moved everything very quickly but with care; none of our items were damaged in the move. We would definitely work with them again, and highly recommend them to anyone looking for a professional moving company.

Move size: 4 Bedroom Home Service cost: $2100

Do not get scammed by these con artists. Booked them for a cross country move, first I received no receipt or confirmation they would even be there until I requested some type of receipt. I was then emailed a receipt for the deposit, but nothing further for confirmation. I was out of town and unable to be there at the start of the move, I was on my way there and told the movers I would let them into the building and into my apartment remotely and I would be there shortly. They refused and left after cursing at me and I was forced to load my apartment into a uhaul and take it to a storage unit. I am now in my apartment across the country with my belongings still in a storage unit. Called them to ask for my deposit back, they refused and laughed at me and told me not to ever call them again. Do not get scammed by these bums.

Move size: 1 Bedroom Home Service cost: $2150

Movers were 3 days late to arrive. Which cost me a lot as I had called twice into the office and was assuredmoverswouldshowupandcallthedaybefore-which never happened. But no one ever called. Ever. Horrible communication. Actually, zero communication. I had to find one of the movers numbers as the office was closed and no one ever returned my voicemail. Pick up was Friday. Booked weeks in advance. No one called, no One showed up. it was 3 days later people showed even though I paid a deposit and was reassured by Nicholas everything would go smoothly, it did not. He was on vacation when a crew was supposed to show and he never emailed or texted me back, same with the office. And now I’m feeling held hostage because not all my stuff showed up and no one called to let me know even tho the crew that dropped some of my stuff off told me someone from the office should have called me to inform me. Now it’s been over a week since the drop off of some of my stuff and not a single phone call. The only contact I’ve had is when the bill was due and they wouldn’t deliver my stuff til payment but also didn’t tell me they were only delivering some of my things. This incompetence has cost me aroind 1800 extra what my bill was. Pegasus has offered nothing in return. Have not contacted me in over a week. Damaged 4 items. Not delivered the rest of my things. Did not reassemble furniture as their quote stated.

So if you want to wait for weeks and never have communication regarding the status of your belongings. Have movers show up days late. And only deliver half your stuff, also beyond three days late.. Then book Pegasus! When the movers came, it was like a favour they didn’t charge me extra for delivering my other items late. I’m still waiting.

Move size: 2 Bedroom Home Service cost: $3200

Our neighbour used Pegasus Van Lines for their move. Although they have a wide driveway, the truck backed up over our lawn carelessly causing significant damage. I talked to one of their guys who apologized, took responsibility and gave me the company contact information. I made the mistake of thinking that Pegasus would take responsibility for the damage. I was told that the damage was not covered by insurance which only covered household goods that were moved. I responded indicating that even if insurance doesn't cover it, this does not relinquish their responsibility for the damage to which I received no response. Pegasus Van Lines believes that they can damage property and take no responsibility. Not a business that I would want to move my belongings.

Move size: 3 Bedroom Home Service cost: $1111

PEGASUS VAN LINES

A complete nightmare!

The truck drivers were great- it is the organizer and office staff this review is about.

I booked a move through an employee named Nicholas, who identified himself to me and said I had submitted an estimate for a move from Halifax to Montreal through All Canada Movers. Everything was great, at first.

We agreed on Thursday, Oct. 12 pick up of my daughter’s belongings in Dartmouth, NS and a delivery in Montreal on Friday, Oct. 20, between 9-11 AM. We would drive to Montreal on Thursday, Oct. 19 to be there for the early delivery on the next day.

On Friday, Oct. 6 I received a text from Nick asking if they could pick up her stuff on the weekend (Thanksgiving weekend) 6 DAYS EARLY! My daughter was living with me (1.5 hours from where her belongings were stored) and she also had a huge load of things at my home that needed to be packed up and moved to the storage unit in Dartmouth for the Oct.12 pick up date. We thought we had another week to do this.

I texted Nick and said that would not work as on Sunday there was a tropical storm coming and on Monday we had plans to spend Thanksgiving day with family in Springhill. He did not text me back. I then texted him again and asked him to call my daughter. Again, he did not respond or call her. Fast-forward to Sunday night, my daughter gets a call from a truck driver named David who says he will meet us at 10 AM Monday morning. He told her that Nick said, “we were ready”. This was not true and Nick continued to completely ignore our messages. We had no choice but to start packing my car at 9 PM and drive it to Dartmouth the next morning. My daughter had to start a new job.

Then… on the 18th of October Nick called me and asked if he could deliver the stuff early! We hadn’t left Nova Scotia yet and I told him there would be nobody there. He simply said okay and hung up, no explanation.

On Thursday, Oct. 19, we (myself, my daughter and a friend) drove to Montreal. On the delivery morning we were at the apartment to meet them between 9-11 which was the time quoted by Nick. When 11 o’clock came with still no sign of them I called the number we had on the invoice. I spoke with a woman who said our stuff would not be delivered until the following Wednesday- 5 days later!! She said they do not even deliver into Montreal on Fridays! We had several conversations with her, explaining that two of us had made the trip to help her get her apartment organized and paid for flights back to Nova Scotia and we would not be there to help by next Wednesday-she did not care. She then started screening our calls. Neither she or Nick would answer our calls. We used a friend’s phone and they she picked up immediately. This was now obvious they were screening our calls. We had to pay for 5 extra nights in a hotel plus meals and they refused to take any responsibility or reimburse us for our added costs. So much information was withheld when arranging with Nick.

The worst Company I have ever dealt with (except for the drivers) and I hope this helps others from having this happen!

Move size: 1 Bedroom Home Service cost: $2583

Our experience with Pegasus was excellent. Pricing was fair, staff was courteous and professional and they were extremely helpful leading up to the move. On the day of our move, the team showed up as expected, took a walk through the home to get our instructions and worked quickly and efficiently from there on out and handled our belongings with care. The movers were great to work with and did a fantastic job getting everything done for us and actually completed the move just under the low end of time on the estimate. We were extremely pleased with the experience overall and cannot recommend them highly enough for anyone considering a move!

Move size: 3 Bedroom Home Service cost: $2000