Pacific Coast Moving

HORRIBLE ABSOLUTELY HORRIBLE

CUSTOMER SERVICE NEEDS LESSONS ON HOW TO TALK TO PEOPLE AND NEED LESSONS ON HOW TO TELL THE TRUTH ALLS THEY CARED ABOUT WAS THE MONEY

THE WHOLE CAST OF CHARACTERS WAS UNPROFESSIONAL CHANGED PRICING WHEN THE TRUCK WAS HALF FULL DELIVERY WAS DELAYED AND DELAYED

AND JAMES HORKEY NEEDS A LESSON ON HOW TO TALK

TO CUSTOMERS BECAUSE HE HAS ZERO CLASS

OTHER THAN THAT ALL GOOD - NOT

Move size: 4+ Bedroom Home Service cost: $9300

I wish I had read some of the other reviews for this terrible moving company before , I would have stayed away from them. I was moving from bay area to seattle around 4th july and they sold me the move. Scott sweet talked me into this. God knows how many times I had to call them to get someone to pickup my stuff. They kept changing the pickup dates saying they are busy. Why do they have to sell the moves when they don't have capacity to handle it ? Anyway finally after multiple days 2 kids showed up at 11.30 pm with a big budget truck. Later someone named sam showed up who supposedly is their best driver. They started loading the stuff and I could see they they had no experience whatsoever of handling cargo or loading. They even dropped my tv and won't even admit it even though it happened in front of me. They managed to finished loading at 2.30 am somehow. Now comes the fun part. After loading they doubled the estimate. My load was around 400cf and they were charging me for 800cf. Sam kept arguing that my stuff is worth 800cf which was not possible as I had staged the stuff and measured it already. Then he called Jim who manages the moves. Another terribly rude guy. He started threatening me and said either pay for 800cf or get the stuff off the truck. Dealing with this at 3 am when same day your travel is planned is not fun.

I ended up getting my stuff off their truck with the help of friend and neighbor. Now I feel lucky reading other reviews. I rented 750cf capacity truck myslf and after loading all my stuff still had half the truck empty.

They won't refund my deposit. I am searching for my options to take legal action against them as they are running a fraudulent business. I don't think the two kids who showed up with truck were in legal age to drive a truck. Also which moving company shows up during midnight to pickup stuff.

I don't want any other customer to go through what I have gone through.

Stay away from them.

Move size: 1 Bedroom Home Service cost: $2250

I am recommending Pacific Coast Moving to everyone I know! Booking was a breeze. Scott was great to work with. The online portal was super easy to use and gave me confidence in their professionalism. I originally scheduled an afternoon time, but a week later I called asking if they could bump me up to the morning. They weren't able to accommodate at that time, but must have made note of my request and called me the next day to tell me they were able to do it! I was so surprised that they called back - even when I didn't explicitly ask them to keep me in mind for the earlier time. Whitney from customer service called me back and got me the morning pick up.

Tim and his team were right on time! Not only that, but they were hustling! They were so efficient moving everything- this definitely was their first rodeo.. Everything was taken good care of, and they had great attitudes, I even had a tricky california king bed- the last movers I hired (not these guys) to move me in to this place spent a good part of an hour trying to get it through a small doorway, complaining and trying to convince me to leave it in the bedroom so they wouldn't have to move it; my wife had to take the trim and door off for them. But, when Tim and his guys got to the bed, they saw it wouldn't fit through the door right away, sized it up, immediately pulled out their tools, took the door off, slid it right through, and replaced the door with no issues, in minutes! Seriously these guys know what they're doing. They took apart all of my desks and tables for me as well, keeping track of all the hardware and putting it back together during unloading.

The unloading process at the new place in Texas was just as quick and easy- they even moved a desk up the stairs then back down after I got confused about where I wanted it- with no complaints and all smiles. My delivery guy was Edwin. He was awesome.

At the end- a VERY REASONABLE bill! No surprise fees or anything like that. Seriously, Everyone needs to use them!!

Move size: 3 Bedroom Home Service cost: $7327

If I could give no stars, I would. Be careful about booking with them! James Horky is their Assistant Manager of Operations. He will hang up on you, belittle you, tell you he doesn’t have time for you because he is too busy and not provide information. It’s as if your items are being held, hostage. I was promised a date and time to get my belongings, and he never had the courtesy to call and say it wouldn’t be there. He blatantly lied, I called the day before to confirm my things would be there the next day and he said yea they would. When I called the day it was supposed to come; he said the truck never left the warehouse. At this point, I will be honest – I was not friendly at all.

He complains his job is too busy and too much and he doesn’t have time to help you. I had a quote from another company, but after much persuasion went with Pac Coast Moving. When they picked up on moving day, the cost was double the quote (we had two other quotes should have gone with them), and they didn’t stack the truck up so that it took up more space. The only person that has been kind and helpful was Chris, the guy who booked my move. He has been a great support. I was without my furniture or a date for three days. And I get hung up on every time I call as James, who by the is the ONLY one answering the phone. Such a scam. The owner needs to reach out to me. The only reason I went with the company was a promised date and Chris’s professionalism. I have been let down since then. I have reported them to the Better Business Bureau, Federal Motor Carrier Safety Administration (FMCSA), American Moving & Storage Association (AMSA), and my attorney.

When our stuff did show up they held it for ransom until the total was paid and showed up late at night so my family and I had to unload the truck. We have pictures and videos to prove this all!

Move size: 2 Bedroom Home Service cost: $5600

Over $6000 in damages and lost items. They offered us $390. They will avoid responding to you for weeks. We paid for white glove service and only 1 mover came to our house so I had to help until 01:00 AM. Sam Calixte is a horrible manager in the Bay Area, RUN! Jim Horky will seem great at first and then blow you off if you sign a deal. They didn’t perform an inventory at time of pickup and attempted to charge me 17k for the move that was quoted at 5.5k citing that we had way more stuff than they estimated. The weight was 2000 pounds LESS than the estimate. They are a shameful company, do not trust Whitney Whitaker as she will not respond to you because she doesn’t know anything about her job. RUN!!!! F rating by the BBB! Do not trust their website reviews as they delete all the bad ones. This business needs to be shut down.

Move size: 3 Bedroom Home Service cost: $5500

I booked a move with this company April 2020 and my items, well some of them were delivered the weekend before Mother’s Day 2020. I was quoted $1500 for the move and ended up paying $2300 for my items to be delivered to a parking lot because the company wanted to charge about another $500 for movers to take my items from the truck into my apartment. Most of my claim was denied and the company only agreed to pay me $69 for the missing items and denied damage. I have yet to receive any form of payment and no response from the letter that they demanded be notarized and returned. BE WARNED! STAY AWAY!

Move size: 1 Bedroom Home Service cost: $2300

We were “misquoted” and ended up having to pay an extra $2000 upon arrival- even after going through inventory multiple times and adding extra space to be on the safe side.

We were told our stuff would not be taken to a warehouse and would be taken directly to our location- it ended up taking them weeks upon weeks to deliver our stuff.. zero to no communication from the company. When we did get communication it was after I called, emailed, text and even threatened with authority. (I was convinced we had been robbed at this point)

Staff was incredibly rude- one staff member actually got into a verbal altercation with my fiancé- incredibly inappropriate and unprofessional. When our stuff did come- they only delivered half!! “No idea where the rest of it was” - was the drivers response, he had me call the company, and he left. It took them 43 days to deliver all of our stuff.

After going through our things, we figured out that our stuff had been rummaged through and we had multiple things stolen. We had two pair of limited edition Lebron James shoes stolen out of one of our suitcases. (Never worn, collectors items) I say stolen because they were packed in boxes in a suitcase- the suitcase arrived completely empty. This means someone went through our stuff and took what they wanted! Such a disgusting act. I have yet to get a response from the company on the stolen items.

Move size: 2 Bedroom Home Service cost: $5100

The estimate was a half what it actually cost but the worse after my truck was packed the movers said they have an issue with theft! When I got my boxes they were opened and they stole so many items and what wasn't stolen they unwrapped and left to break. They actually left their box cutters in 2 boxes. Company took no responsibility and offered me $50 for a $4,000 claim. They bullied me into taking down my reviews and complaints claiming they would not look at my claim until I did. They gave me no inventory didn't put anything back together is by far the absolute worse moving company I have ever used! I would not let them move my trash to the curb! I hope I can save other unsuspecting consumers from this scamming, thieving company.

Move size: 2 Bedroom Home Service cost: $7500

TLDR; This is quite possibly one of the worst moving companies that you can go with. If you care about your items, do not want them lost or stolen, or care about your money, then do not go with this company.

I am going to try my absolute best prevent anyone from dealing with the nightmare that is this company. First things first. This company goes by a variety of different names so you can’t target bad reviews to them. They make new Yelp pages with slight variations of their name so you can’t track their record of the absolute garbage treatment of their customers. Below are a few of the names that you can find them under:

* Pac Coast Moving

* Pacific Coast Moving

* Coast to Coast Moving

* Coast to Coast Long Distance Moving

* Pacific Coast Relocation

* Coast 2 Coast LLC

The company’s business model is not what you expect it to be. I called the department of transportation to find out more information on the company, and it turns out they only have 2 trucks registered under their name. Rather, what they do is broker out the moving jobs that they get to very shady independent contractors. This helps explain the lack of communication and stolen items that so many other reviews touch on.

My experience is as follows: In June 2020, my mother needed to move from Northern California to Florida. She hired this company. They took advantage of her (during a pandemic, mind you) assured her that her items would be there by mid July, and then ghosted us of all communication until mid August. We asked where our items were so we could cancel all services, and they refused to tell us. They claimed that it was stored In their warehouse in Sacramento, and the reason that it had not left California is because “no one wanted to drive to Florida, and maybe we shouldn’t have tried to move during a pandemic”. I repeat, THIS is what they tell you after they take your money; another way of saying this is “we have your money and valuables, so what are you going to do about it?”

Here is a template summary of how they will treat you. This is guaranteed what will happen to you, as this is what has happened to so many different customers already:


1. They sweet talk you into what seems like a reasonably priced moving quote. There are 3 individuals that are the absolute masters of lying: Joe, Jim, and Whitney. Who knows if these are even their real names. At some point, one of them told me that their name was Scott to avoid being scrutinized later on.

2. They take your money in the form of a credit card payment at the time of transaction, and then as a check at the time of loading your items onto a truck. This way, when they screw you over, you can cancel your credit card payment, but can’t get your cash back via the check.

3. They load your items onto a truck, and then this happens: YOU WILL NOT HEAR FROM THEM FOR LITERAL MONTHS. THEY WILL NOT ANSWER YOUR CALLS, TEXTS, OR EMAILS. It is almost as if your items are stolen, which they very well may be at some point, as other review state.

They allegedly have an office in the Los Angeles area: 1800 Century Park E Ste 600. I went to this office when they had ignored us for almost 2 months with our items having essentially gone up in smoke. I was told by the security guard at the front desk that they are not allowed to let anyone up, and that no company by the name of “Pacific Coast Moving” exists in the building. He also told me that I was the second individual to visit in over a 2 week span, asking for this company. I was sure at this point that we had been scammed. When we finally got our items back, we found out that their “warehouse” in Sacramento was a Public Storage facility. Our stuff was mixed in with god knows how many other unfortunate customers of this company.

There are a variety of falsely written “positive” reviews that the borderline illiterate employees of this company have written on a few review sites. Don’t be fooled.

To the company: simply put, how dare you guys continue to do this. I will try my absolute best to make sure that not a single other individual has the misfortune of dealing with the likes of you all. Good luck.

Move size: 2 Bedroom Home Service cost: $4000