One Source Van Lines LLC

I reached out to One Source to obtain a quote on a cross country move a couple of months ago. I am moving for my company, who is coordinating the dates/when I am moving. I expressed to my initial salesperson when plans changed that I would reach out to him when I knew the new dates of my move. I received multiple calls at various times of day, where I had to reiterate that I would reach out when I am ready. My "file" was transferred to another sales agent, whom I also expressed that I would reach out directly. I received very snippy responses from this person, so much so that I have now decided to not use this company's service whatsoever. I asked to be removed from whatever list I was on and to not be contacted again. She called me rude and responded with "just trying to do my job." The level of incessant communication from these sales people felt desperate and unprofessional.

Move size: 1 Bedroom Home Service cost: $2411

Initially, we had a positive experience with Oliver the representative who gave us our quote. He was nice and very communicative. Then I had to add a few items, which I called and did. The call a few days before to review items showed that somehow there may be some missing items from the report. I tried to discuss with the representative that Oliver had said he would add them and that the price shouldn’t be anymore. I was told it doesn’t matter what I say or think they are going to charge me what they are going to charge me when they get to my home. I was worried at that point so we went and rented a U-Haul trailer ourselves and filled it up to eliminate some of the items for the mover themselves. I also tried to reach back out to Oliver who had initially been very communicative. He ignored several of my calls and texts at that point. The morning they arrived they told me that the move would increase from almost $5000 to now $10000 that morning if we still wanted to use them to move. I thought it was weird that our number of boxes had gone up even though we had packed up several of the boxes so it actually had gone down. Come to find out the movers were numbering ALL boxes even things I said we were taking(yes they were set aside separately) this included a box of garbage bags, our luggage which we were taking in the car and several items like that. I then knew exactly why our number of boxes had increased. We said we wanted to cancel their services and called dispatch. We were told that we could let them leave but would have to process everything for a potential refund to our deposit. I have been working on that for a few weeks now. I told them I would even be happy with half of the deposit back because the job wasn’t done so they got paid for nothing. When I called them today I was told that since I made a complaint to the BBB I would not be getting any refund back. My report was accurate to them and truthful. It is also my right as an American to make a report to BBB if I feel necessary.

Move size: 2 Bedroom Home Service cost: $2000

First they said they were quoting me for a 2-3 bedroom move, but then 48 hours before the move I was informed that was not the case and that they had quoted me for a "mini move" and that it was going to be double what I was originally told. Then I ended up having to cancel after I get a call at 4pm the day before they are supposed to pick up my stuff saying they won't be there till Sunday (2 days after I'm supposed to be gone) I tried to make it work and was unable to. My family was all going out of town and so I had to cancel. They wouldn't refund me and were so rude and disrespectful! I ended up having to rent a uhaul and pack it all up and move it myself. If I could give zero starts I would. They made my move a nightmare! Do not ever use this company!

Move size: 3 Bedroom Home Service cost: $4500

One Source Van Lines LLC is still our first choice, but we don't plan to move soon. We are very happy with the result, and their honest and professional approach improved the moving process. We were hesitant to move from UT to TN at first because of the problems we had with our last move. This was the first time we had our things brought, and the shipping company needed to be faster, and the supposed bearers were careless. Making things even worse, our bed frame was in terrible shape when it got there. As we prepared to make the trip back, finding a more dependable moving company was our main goal. As soon as One Source Van Lines LLC got involved, our return trip became a smooth and easy experience from beginning to end. Our moving process was only possible with the help of Max, a friendly and knowledgeable person. Throughout several phone calls, he broke down the complicated parts of the moving process and described how much everything would cost. Max made contact easy and available because they were always friendly and approachable. He carefully planned the move, which he thought would take six to ten weeks. He thought about everything that could speed up or slow down the process at each step. The delivery happened on the scheduled day, and the real-time frame was closer to six weeks than expected. Choosing to use One Source Van Lines LLC "fragile & furniture" service on a moving day changed everything. One of their very helpful and nice workers helped us pack our things. Among other fragile things, he was very careful with our furniture, wedding China, and other things we owned. He carefully padded each item and wrapped it tightly using a certain method.

Move size: 2 Bedroom Home Service cost: $5322