Old Country Van Lines

This move started out okay, they gave me an estimate for a two bedroom apartment and it seemed to be in line with others and after being assured that there wouldn't be any "surprise" charges, that they were a "family-owned business" with all their own drivers and movers who were "all professionals" I signed the contract. The people who showed up to move me were efficient and packed and wrapped everything well. Surprise #1-an additional '$1500 for underestimated cubic footage. Once the truck was loaded, the mover gave me a delivery date range and was off.
Then I flew to California in order to be here for the delivery - Surprise #2- the truck didn't leave New York until the delivery date so it could be another 10-14 days to get there, necessitating the extra expense of a hotel in San Francisco, which is not inexpensive. Finally, the driver calls and says he will be arriving at 10:00 the next morning (which happened to be Easter Sunday) so I canceled a brunch with family to await my delivery. Surprise #3 - the delivery didn't arrive until after 4;00 pm. When it did arrive, Surprise #4 he charged me an additional $800 because they moved it from the big truck to a smaller truck.
Already $2300 over the original estimate, they brought my stuff into the house and tried to charge me for the steps outside as well as the interior stairs which I showed him on the contract had been paid for. As the movers brought in my things, it was clear they were anything but professional movers. They carried my wardrobe boxes in upside down, which of course left all my clothing in a pile at the bottom of the box. Many things were broken or damaged and then after they had randomly put boxes around the house without regard to what rooms they belonged in, he refused to put any furniture together, and when I showed him on the contract that they were obligated to do so, he had no tools and told me I had to furnish him with tools, He refused to do an inventory with me and when I asked his "professional movers" how long they had been with the company, it turned out they were day laborers that he had picked up that morning outsude Home Depot and they didn't even speak English, which explained why they didn't know what rooms the boxes went in . When I told him how dissatisfied I was he told me it's good that I left New York because California needs more [EDIT]. I am a 65-year-old woman who is left trying to move packing boxes from room to room, I am sleeping on a mattress on the floor since even if I could put the bed together, not all the parts got here, so I have to buy a new bed, and then to top it all off, when I called the company to obtain a claim form, 3 calls, and 3 emails, I have still not heard from them. After paying all this money for an absolutely disastrous move and abysmal customer service, I feel I might be entitled to be a little [EDIT].

Move size: 2 Bedroom Home Service cost: $10843

Do NOT trust this company! They lie from the very first time you speak to them! I walked through every room in my house, they give you a great quote..soon as they get there give you another..randomly leave high dollar items behind and claim it won’t fit on their truck..say they will come back..then want to charge you a ton. Then tell you when they leave they are on their way to deliver. Never show..when you finally reach them..they won’t a ton of cash! Still waiting on my delivery and it’s been 17 days! This has been a nightmare!! If my things are still not here in 4 more days..I’m getting a lawyer!! Run from this company!!

Move size: 3 Bedroom Home Service cost: $7500

I paid $1100 extra to reserve an entire van to ensure we weren’t dependent on a full truck to receive our belongings. The pickup ETA was 8-11, at 12:45 received a call that the truck broke down and pickup would be first thing the following morning. 12:45 they finally arrive and filled entire van, charging me an extra $1800. I was actually okay with that because we had more items than estimated andnit ensired morenlikely delivery.
A week after planned delivery we are still waiting for an ETA. Calls roll to voicemail, no one returns calls, original sales rep blocked number. Stay away from this company - TEN THOUSAND DOLLARS and customer service is HORRIBLE!

Move size: 3 Bedroom Home Service cost: $10000

When I decided to move from Texas to Florida the customer service was great! UNTIL. They got my money and my stuff!!
Then no one will return your calls or let you know where your things are! At this point the deadline is Wednesday the 20th! If my things are not in my possession I will call the police and report them for theft! Thank goodness I used my credit cards to purchase my things so I have receipts for all of it!! I finally got thru to someone today by going in the review page and acting like I needed a quote for a move! He assured me he was contacting the owner and would call me right back!! He said give home a few min! We will see how this goes!
But for those who have not received your things maybe you can call him too!
[EDIT]
Hopefully I get some things resolved!

Move size: 2 Bedroom Home Service cost: $3000

This is absolutely the worst moving company I have ever experienced. When we contacted the company, we were assured that we would have our furniture delivered within 10 days of pickup, they would be informing us every step of the way where our stuff is and when exactly we would receive it. When the movers arrived, we were immediately told we had much more than our quote and we would owe an additional $3K and asked if we would pay him in cash. What the..? We are now over 4 weeks since our furniture was loaded and we still don't know where our furniture is. All this company could say was "You need to be patient". Patience only lasts so long. It is ridiculous that we will have to wait 6 weeks until our furniture arrives. I would strongly advise anyone that wants to use this company to forget it. Worst customer service ever. And I'm betting they are going to charge us more once our stuff arrives in Virginia. HORRIBLE!!

Move size: 3 Bedroom Home Service cost: $9000

BEWARE of this company! Upon pickup they will immediately charge you for use of their tape and packaging even though it was quoted earlier for an out-the-door price. They also charged me almost $1000 extra because they decided on using an 18 wheeler when I told them it was an apartment they are going to but they wanted me to pay for extra service and another truck to bring it in. They also set THEIR OWN DATE AND TIME to deliver REGARDLESS if you are ready to receive or not and will charge you a waiting fee and storage fee if you are not there!! They called me 24 hours before delivery to state a time and day they decided by themselves and I told I wont be available because I am at work but they didn't care and went ahead to deliver!! I never agreed on the date and time but they set it up that way anyways so they can charge extra.

Move size: 2 Bedroom Home Service cost: $2800

After months of fighting with Old Country Van Lines for thousands of dollars of damage to my possessions, I was finally sent paperwork for a $450 damage claim and I agreed to settle just to get something back. I just received a phone call that they went out of business - so if you have a damage claim and haven't received your money - you won't be getting it now. While I'm angry; at least they are out of business and can no longer rip customers off and damage all their earthly possessions.

Move size: 3 Bedroom Home Service cost: $4500

The don't own their own trucks, they pay other's to move you. They broke most of our glass things that were packed very carefully. They took off the tape and stole things in our plastic containers like an Iron and Shower Head, I could replace that but what hurt the most, they opened all the Christmas Containers and selectively took the best of my Christmas Decorations (in other words, they stole years and years of memories that could have been passed down). If this is what you don't mind having done to you, then go ahead and hire them, otherwise, be warned.

Move size: Partial Move Service cost: $4500