Old Country Van Lines

Looks like even 6 years later, they’re STILL SCAMMERS!!

First off, to echo ALL these other complaints, I got one quote, they took the downpayment, and then we ended up having to pay OVER DOUBLE what was initially quoted! They contracted us out to OLD COUNTRY VAN LINES, so I’ll be copying this review to them as well.

Then when they got there, they told us to box things like floor lamps and our VACUUM CLEANER. Who boxes those?? So of course they charged us for THEIR boxes. They even nickel & dimed us for another $2000 for them having to SHRINKWRAP stuff!! I have moved on average once every two years the past 20 years, and NOT ONCE have ever had to box my vacuum cleaner, or PAY FOR SHRINKWRAP.

Here’s the biggest kicker: THEY LOST (probably stole) OUR 55” SAMSUNG TV, and so far aren’t even taking our concerns seriously!! Here’s the worst part: ONE group picked our stuff up, and a completely new group dropped it off. So I don’t even know how many times our shipment changed hands, or how many people rifled through our things.

When they were unloading, they set boxes every which way, upside down, on their sides, so there were at least 20 items damaged, even though I had CLEARLY marked the boxes “Fragile” or “This side up.”

I’ve been going back and forth with them over email (to make sure I had written records of them continually blowing me off), and they keep telling me “you refused to get extra insurance.” THEY NEVER OFFERED ME MORE!! I paid EIGHT THOUSAND DOLLARS to these clowns!!! You would think that would’ve bought me some insurance that THEY WOULD TAKE CARE OF MY THINGS!! Otherwise, WTF WAS I PAYING FOR???

Save your money and DO NOT HIRE THESE PEOPLE. They are nothing but highway grifters and DO NOT CARE about you. I would WELCOME a reply from them!! It’s more than Ive gotten over email, that’s for sure!!

Move size: 3 Bedroom Home Service cost: $8000

I hope my review saves you the hassle and heartache I’ve experienced with this company! They will increase their cost before they deliver goods by the thousands and you pay or they threaten to not deliver your goods. Almost 60% of my goods arrived broken or completely damaged beyond repair. They packed, stored and delivered. All the damage was done while they had possession. I had a new wool rug that arrived damp and molded. When they arrived, they hired people off the street to unload. Put holes in the Sheetrock when delivering in our brand new construction. Not a professional or reputable company as they describe themselves. I have a lot more pictures of damage. Refrigerator dented (only a year old). Dining room table wood cracked. And so much more!!

Move size: 2 Bedroom Home Service cost: $8000

This moving company is textbook for who NOT to hire when you move. We moved from Northern California to New Mexico. First they quoted the job at $6000 which we agreed to. They were 6 hours late showing up to pack us out, but they brought a little truck which they had to unpack & come back the next day. The next day they were 4 hours late. When they were done, we were told it would be another $7200. Devastated, all we could do was agree because new owners of the house were moving in the next day. They left garbage, empty tape rolls, water bottles all over. Because we scheduled housecleaning that day, because we thought the movers would be done, they could not complete their job.
13 days later they finally delivered our stuff on a big-rig. They demanded the rest of their fee before unloading one box out of their truck.
Do yourself a favor, hire ANYONE else.

Move size: 4+ Bedroom Home Service cost: $12000

Started off ok, worked with [NAME EDIT] who assured me that it was a mom and pop operation, A++rating on BBB, one driver start to finish, no add-ons ever, no subcontracting ever, no worries, quick turnaround once they picked up..delivery would be the following week. Any questions just give a call. Turned out to be complete lies. Not a mom and pop operation, calls were to someone in NJ who then had to contact NJ dispatch. My mom's small load was in California. [EDIT] I ended up with [NAME EDIT] who was very rude and unresponsive. No A+ BBB rating, in fact, BBB says they are not accredited and are no longer in business. Different drivers. Pick up went OK but delivery was a nightmare. They took my mom's things to some warehouse and then held them there for more than a week and never would tell me if they had been loaded on the semi or if a driver had been assigned. Dispatch and the NJ people blocked my calls. I had to cancel tons of appts. just waiting around. Was told the driver would call the night before to let me know when they were coming. Was told driver would call about an hour before (I had asked them to use my cell number). No call the night before and the hour before they called my mom's empty apartment in Sacramento! We just happened to be at a care management meeting when the semi arrived. Had to pay an extra $75.00 because her door in the facility was more than 75 feet from the truck. ([NAME EDIT] had said not to worry about that in the contract, "that's only when they have to park down the street". Thankfully it is over, but seriously, check out the company better than I did. Lesson learned. I never think people will lie or be dishonest with me. I guess I am jaded now.

Move size: Partial Move Service cost: $2567

On May 22nd 2018, I contracted with Old Country to move from California to Texas. We hardly had any stuff, about 589cf worth of stuff. We paid almost $2300 for the move. The communication from this company is non-existent. Once you have signed your contract & given them your deposit, it is very hard to get in touch with someone again whether on the phone or via email.

The day before our scheduled move, I had to contact their dispatch because no one called me like I was told they would, to find out what time the movers would arrive. I was told they would be there the next day 6/2 between 9am-11am, then about an hour later I get a call saying that due to "logistics convenience" they would be there between 3p-5p. The on the morning of 6/2, I get a call saying that they have to move our pickup to 6/3 8a-10a (one of their workers got hurt & they were up all night with him). Then at 8am on 6/3 I get a text message, not a phone call, telling me that due to "logistics inconvenience" the movers won't be there till 3p-5p. When I tried to explain that this was ridiculous as were already behind schedule, the dispatcher didn't seem to care. When I called the company to complain, they basically said that there wasn't anything they could do.

When the movers finally did show up it was in a budget rental van (not a company moving truck, like I was told they would). They were friendly did well at wrapping everything & protecting everything. When we received our delivery today, the movers showed up in a Sunway Truck (not an Old Country Truck). There were rough unloading the stuff, not very friendly & when I noticed that my husbands piano bench was severely damaged and I brought it to their attention, all I got was "Oh That, well you will have to call the company & file a claim". Then upon leaving they had the nerve to say that "If you would like to tip us, that would be appreciated". I told them I didn't have any cash left on me. I just thought that I was rude.

It took me over an hour to get through to someone at Old Country to see how I go about filing a claim & who I write a complaint letter to. The guy at the other end gave me the information & then hung up on me. **DO NOT DO BUSINESS WITH THIS COMPANY**.

Move size: 2 Bedroom Home Service cost: $2273

They are the worst. Do not hire this company to move your furniture. We actually had to get the police involved in order for them to deliver our furniture. When they did come they didn't put it all back together again. Told my husband that was his problem. Had two pieces broken. Very rude and they overcharged us. Made us pay extra because we filed a complaint with the US DOT. Poor customer service. When you call to find out when they are coming to deliver your furniture, they tell you they will look into it and then don't call you back or answer their phones. I don't know how they stay in business.

Move size: Partial Move Service cost: $3300

I literally had to hire another moving company to have my stuff picked up to get it to California. I paid a deposit and then they asked for cash when I had my stuff picked up. I was charged an additional 1000.00 at that time. My 2nd payment was $1230 on my original quote of 3200 to go VT to southern California. The movers took 150 of out my payment as their "tip". My glass coffee table was shattered and a bunch of stuff was broken when it arrived. They barely put anything in with the glass table to keep it protected. I had to get an investigator from the DOT to get the address for my stuff and then had to call the police department in order to allow the movers into their warehouse when they gave me a specific time for them to show up. My stuff arrived last Wednesday when the original company was supposed to deliver it May 7. I had to go buy an air mattress to use for 10 days and buy other necessary items until my stuff showed up. Use ANYONE but these people. They don't return phone calls or emails and they WILL RIP you off.

Move size: 3 Bedroom Home Service cost: $5200

Old Country Van Lines seems to have reviews that are 5 stars or 1 star. From our recent moving experience with them, here is the reason: expectations are not sufficiently explained. We were originally told, during the sales process, that our belongings would arrive in 3-10 days. The movers packed a very important box in their van that was supposed to be loaded into my car. When I inquired how quickly the box would make it to my new address, since they refused to find the mis-packed box, I was informed that there was an 80% chance it would arrive in 3 days. It took 15 days. During that time, we had an extremely difficult time speaking with anyone who was willing to give us any solid information. Bill, a supervisor, was the first to do so and the first to explain the moving system to us (after 9 days of getting the runaround). Here’s the thing.. don’t expect your belongings until they have enough moves in your area of the country to dispatch a truck. If we had realized that ourselves, we would have been more patient and would have made arrangements to bring more clothing and cookware with us in our vehicle. I am only giving OCVL three stars because of the multiple people who were useless in providing information to us and flat-out lied to us during the process (IE. “I’ll have my supervisor call you.” and “I’ll see if dispatch can give you a call.”) Thank you, Bill, for making this move at all tolerable. I also will add that our belongings were delivered in good condition; only a few broken things (which is fairly normal in a move).

Move size: 3 Bedroom Home Service cost: $6000

If I could give zero stars I would give it in a heartbeat. I sold my house in Georgia and I needed to move to Texas.They recruit you giving a low moving estimate and after your loaded your stuff in their truck the pay is way different. Furthermore, they won’t deliver your stuff the same week; your belongings are staying in a warehouse, and another company is in charge of delivery.It may take 5 weeks, as in my case, to have it at your destination. A nightmare! No matter who you are calling is to no avail. Once they catch you you’re dead! At delivery there were missing my expensive living room rug and another box and some linens, I completed the papers, I sent pictures of items missing, it’s been almost 8 months and I have not heard from them..
I want to share my experience with this company so you know what to expect!

Move size: 3 Bedroom Home Service cost: $3480

I had a really terrible experience too with Old Country Van Lines. It’s been a nightmare. I will be typing up everything. They’re trying to over charge me. Forced me to sign things which are conflicting. Almost missed my flight. Rescheduled on me 3-4 times and in the middle of the night. Had a guy come and leave because it was too cold and they wanted to say they “did the job” because he chose to leave. Managers on phones trying to get him to come back and really screwed up everything. I had to get more hotel nights. Then held my stuff hostage after knowing I was at work when they finally arrived. I asked many times where my stuff is and I still have not had an answer. They want to charge $750 for their mistakes AGAIN. For someone with PTSD, this is incredibly stressful. I wanted to get movers to make things less stressful and I chose a company with good reviews. [EDIT]. They lied every step of the way. I can’t believe these people.

Move size: 3 Bedroom Home Service cost: $6000

Record all phone conversations!

I was overcharged by nearly 500 cu ft! The loaders that packed up my house stacked things in a "secure fashion" which maximized square footage. When my belongings were delivered, by another company, they fit everything into a 400 cu ft space on their truck (billed 873 cu ft). Despite what they claim, they can subcontract your move out to other moving companies.

Somewhere along the way and shuffling it between trucks, they managed to lose and damage multiple items.

DO NOT gamble your belongings on this untrustworthy company! If your quote comes from a company using Old Country Van LInes in NJ, take your business elsewhere. When you call them you're really speaking to a 3rd party company!

They locked me in with a low rate, called me after my down payment was no longer refundable to revise my estimate to a "worst case" scenario, then raised the price again after loading the items on the truck. The Worst experience of MY ENTIRE LIFE!! STAY AWAY!!

Move size: 1 Bedroom Home Service cost: $7000

I was quoted after a physical inventory $6450 for 1700 cu ft. They loaded and told me it was 2450 cu ft. I got my measuring tape and proved to the movers it was far less - 1900 cu ft (also confirmed on delivery - with photos of where stuff came to on truck. They lied to me about dimensions of the truck and I have photos that show the proper measured dimensions. They came down to 2150 cu ft at $8487 but no lower. Contract said 2nd location was included within 15 miles, on delivery - movers refused unless I paid an add'l $450 when it was already $2000 over what they quoted. The wold process has been the biggest headache and most stressful thing I've probably ever done.

In addition, the movers who loaded us showed up during the only window I told them I would't be there and then argued and were rude to my wife when I wasn't there.

They lied on paperwork and because they hadn't gotten appropriate signatures at the right times (at loading), they made me sign scanned copies of inventory and bill of lading with forged dates or they wouldn't deliver my items.

There's so much more - but all I can say is this was the most unimaginably terrible experience I can imagine it could have been. I guess so far only a couple of things were damaged and nothing that we have found yet that was super important to us.

Move size: 4 Bedroom Home Service cost: $8487

To Start - [NAME EDIT] is a good talker/salesman, he sounded very professional and thorough. His estimate is what we paid, minus the extra for expedited delivery. We did not pay the extra because of the 30 days delay of delivery. The promised delivery date for this Cross Country trip was Dec.22, from a Nov 28th pickup..5 guys showed up to pick up and apparently they just tossed everything into boxes, no real packing, the dishes and glasses were just put into boxes with towels as packing materials. My wife was by herself guiding them and she could not watch every move, they were running around packing and quickly putting stuff into the truck without regard to breaking stuff. On Dec.22 move in date. NO show..we called, dispatch said they were in Illinois, heading to Montana, then they will be in Washington. 5 days later we call, they are in "Minnesota" per dispatcher..5 days later they are broken down, 5 days later they are on the way to Colorado first then 2 loads to Oregon, THEN to us in Washington. 5 days later "dispatch - they are broken down somewhere in the Mid West truck Stop ? All we can determine is that they constantly lie. They never contacted us, we initiated all the calls. When our goods were finally deliver in mid January..2 [EDIT] guys were fairly helpful, but anxious to get going. Needless to say we had to purchase basic cooking goods and a new bed to sleep on for a month. NOT satisfied at all,.

Move size: 4 Bedroom Home Service cost: $14000

We sought quotes for a 600 mile move from one state to another through a website offering multiple quotes. Old Country Van Lines was one of the companies that contacted us. [NAME EDIT] was quite aggressive in trying to get a commitment and offered to send a quote for review when we requested such. The following day [NAME EDIT] contacted us indicating he works with [NAME EDIT] and reviewed our inventory indicating the weight/cubic feet appeared to be over 20,000 lbs. He gave us a quote and pushed for a decision. We explained we were reviewing other quotes and would respond later. Two days later when we informed them we had not selected them, what I feel were less than ethical tactics were instituted in an attempt to make us change our decision and utilize them. This may only be the tactics of two representatives, but it certainly reinforced our decision to not select Old County Van Lines. I would advise extreme caution when listening to their offers and deals. On this experience alone I would not ever consider using them in the future.

Move size: 4 Bedroom Home Service cost: $12000

From start to finish I was treated with respect . I make music happen and what that means is that people smile for a living its not easy but it has great rewards . I do sound and lighting for some of the best local bands in my hometown. When I got the call that I was going to change where I had been living for 10 years move to the big leagues of the sound industry. I was to say the least at little freaked out. I was not going to be able to be there for my wife ,my three children and my best good four legged friend "Izzy"golden lab by the way softest dog you ever pet . I would have to Trust that someone would be the man power and take the same care of my stuff that I would . To make sure of this I took lots of phone calls and talked to many different companies about how they operate . I had to make sure that this move was perfect . Finally got to talk to someone that was not just looking for a Sale they were looking customer . I mean these people really made it hard not to want to choose them . They listened to me go on and on about what I did for a living and how I needed for this move to be perfect . how my wife was going to be there but I could not because I was on tour for the next 3 months . They kind and courteous and respectful and most of all transparent in the pricing and what they could do as far as packing was concerned. they laid it all out and made me feel a whole lot better. Taking time to be concerned about the little things that were super important to me . Not unlike my prize winning chicken coops and of course my custom harley collection . They may not be bikers themselves , but they were able to convince me to trust my babies to them . They told me how much it would cost and the different ways they could pack them. I was pleased again when heard that a week before the move a QA lady called my wife and went over everything . She laid it out and I was amazed at how accurate she was. My wife and I are thinking of naming are next child after her because of how pretty she spoke and fact that what she said came true the forman was a perfect gentleman came on time and worked super hard . my wife said they must have drank three picher of her lemonade that day and polished off are stock of girl scout cookies.One for thing for certain and two thing for sure these guys work hard and made my wife and kids feel safe. Its like they were family and that is a rare thing these days . So , Thank you Old Country Van LInes for saving my butt .You have no idea how many people you have made smile by your hard work and diligence in just one days worth of work . Rock in roll.

Move size: 4+ Bedroom Home Service cost: $15250

These guys are pros.

I needed a mover last minute as I work for the Philadelphia Eagles and I was just transferred to work for the Jacksonville Jaguars.. it was an easy scheduling process and everything that Joshua told me was going to happen, happened.

The guys gave me a 3 hour window to show up for the pick up 9am-12pm and they were at my house at 9:15am! The delivery took 6 days and they promised within 10. Not one thing was damaged and this was the first move that I had a flawless service.

Highly recommended and I will pass this on to the next family moving so you know where to look when relocating. Old country vans is the way to go. These guys packed up my stuff without breaking a sweat. I can truly say I do have a mover for life, thanks Joshua for talking me into it as you know I was a little skeptical in the beginning. You proved me wrong and I’m happy to share this experience with you all!!

Move size: 2 Bedroom Home Service cost: $6000

I normally try to background check companies before taking a decision to eat, visit or use a service, that's why I leave reviews on companies that offer an above customer experience to myself and this was this case.

My family and I moved, everything went well and smooth in every step of the way, the goods came in good shape and under the time I was expecting them, even earlier, so honestly nothing wrong to say about this guys.

I can definitely recommend this company to someone moving.

Move size: 3 Bedroom Home Service cost: $5527

They were so wonderful. They were very professional. I had multiple conversations with the owners and they were so polite and so helpful. They did a great job. They went above and beyond what I was expected. Movers understand that moving is emotional and they helped calm me down when I was upset. They were very supportive. They completed the entire job in about 3 hours and the total cost was good. This was our second experience with Moving Company and have been exceedingly pleased each time with both their performance and price. We don't really want to move again any time soon, but if we do we know who to call!

Move size: 2 Bedroom Home Service cost: $4270

Do NOT Ever use this poor excuse for a company to move your belongings. I have never dealt with a more unprofessional group of amateurs in my life and I'm talking specifically about Billy Burgess the little manager. What an absolute foul mouth punk tough guy on the phone. Im sure this little snow flake isn't so tough when he talks face to face to customers as he is hidden away in his little office. The actual movers try every scam in the book to soak cash from you, threatening to take off with your stuff and or not unloading unless you give them another $800. They damage walls and furniture, are weeks late and do not answer or respond to phone calls. I recommend using any other company besides this unprofessional operation.

Move size: 4 Bedroom Home Service cost: $11000

They have been listed on the NJ news for companies who are being fined for not having a NJ license . They try to get more money out of you when they come to out to your place on moving day. Do not give them any payment in cash or you will have no proof of any payment to them . I refused to pay extra and they left me stranded with all my household goods .I know have to move myself from NJ to MI . Do notion t trust them their website is a scam they don't own their moving trucks and they use day laborers! That is why they only want to come on weekends to move your things! Do your research don't make the same mistakes some of us made or you will end up using your down payment and or your household goods . I can only warn anyone who reads their reviews not to fall for their intimidation tactics . I made the mistake of not having a male at my house and they told me the price would be double of what we agreed on and when I refused they said if I would pay $800.00 in cash they would move my things . When I told them no that was not what we agreed on they refused to let me speak to the manager . When they finally got someone to call me he told me to go F..myself! I reported them to the BBB ,the news and I will join any lawsuit against this company . Do not give them any cash as I was assured that this is not how a legit moving company does their business . Don't give them any money orders either as you won't be able to get that money back from them. If you paid a down payment via credit card inform your credit card company ASAP to get your money back . I will repeat one more time do not give them any CASH no matter what they say!! Help stop this company of scamming anyone else out of their money!

Move size: 3 Bedroom Home Service cost: $4050

Old country van lines picked up our things on July 19. We were promised a delivery date on July 26 or very close to that day. We did not receive our items until August 24. Half of our items were damaged, broken, dirty, or missing. Moving companies are legally protected in many ways, but we will be filing in small claims court and hopefully sticking it to them!! It has been a nightmare! We have had thousands of dollars in damages and my cancer medication was ruined by them putting it in storage in California for over five weeks. SO MANY LIES!! *BEWARE of the five star reviews, they are company employees or family members. The real reviews are all one star. This company is horrible and should not be in business. Speak out if anything has happened to you with this company and let’s make them pay!!

Move size: 4 Bedroom Home Service cost: $6000

I was
Lied to from day one. Steve Elliott said no problems, use us, we are the best. When packing we were charge over $300.00 extra for supplies. They boxed up wrought iron andirons in a huge box. Then I was told that it would take about 4 days, that was until they told me the stuff would go to storage for up to 18 days. On day 17 the pieces of furniture were delivered! A leg on a chair was broken by them, they repaired it with gorilla glue, sheet rock screw and the put packaging tape over it. Another chair hadj the leg broken on the inside. Two tables
Also had legs broken on them. None of this was mentioned to me. They had no inventory sheet, half of the inventory stickers were missing. I was told it was the same truck
The furniture was picked up in, I had a picture.. they lied, lamp shade that they boxed was crushed, large statue broken, all furniture was nicked or broken somewhere. Insurance for cost of replacement was the cost if the move ie over $3000.00 so I didn’t take it. I was give $350.00 tofix what was broken. That would not cover one chair. This company is a
Joke, please do not use them if you want your belonging in one piece.

Move size: 3 Bedroom Home Service cost: $3000