Old Country Van Lines

Had my belongings packed by their "expert" team. Not only was my coil matteress folded in half and ruined, but the boxes were filled haphazardly. All the pantry items were spilled into boxes which brought ants into my new house. Dishes and platters were shattered On top of all this the one box with higher value items is somehow lost. On top of all this my belongings took 5 weeks past my requested delivery date. Now I have been waiting 4 months to get a check that barely covers any damages. Avoid like the plague.

Move size: 2 Bedroom Home Service cost: $6000

My delivery took almost 5 weeks, beyond what was promised for the delivery date. When they arrived for the pick up on 7/20/18 the only English speaking person started telling me if I wanted to take "this item" or "that item" (which was on my inventory list) that I needed to pay more money up front (cash). I refused. I ended up giving so many things away to my neighbors. I was heartbroken and angry. On delivery day, the drivers refused to drive back my road 1/4 mile because it had a hill and a sharp turn - which I explained to the sales manager in the very beginning and was told don't worry, our drivers are "professional". These contracted movers showed up with a semi-trailer that sat so low to the ground, I was shocked they even made it to Missouri. I regret not taking a picture of the trailer. The drivers then asked for an additional $650 in cash to transfer my possessions from their truck to another truck that THEY would call for. I refused. The only way to get all my possessions away from them was to go rent a Budget-Rental Truck and have them transfer my stuff to the rental truck. My neighbor had to drive the rental truck to my house. I paid for this moving company to deliver to my house and bring my possessions INTO MY HOME. This did NOT HAPPEN. All my furniture was damaged/broken/scratched or had gouges. All my plastic bins/boxes were either busted open and damaged and some had water damage. I have so many damaged items. I'm missing items. My wash machine was damaged and wouldn't work. No one will call you back. Now the damaged claims unit is "too busy to talk to me right now". DO NOT USE THIS COMPANY. I wish I had done more investigation. Yes, the 1 star ratings are TRUE. Fight this company and don't give up as they want you to GIVE UP. I've also reported them to the BBB and am also reporting them to an investigator. I have so many pictures of damaged items, I am so angry. They truly are scammers and not a PROFESSIONAL MOVING COMPANY.

Move size: 3 Bedroom Home Service cost: $4500

STAY AWAY! Theives and dishonest! Moved in May was quoted $3k! When all my stuff was loaded and gone they handed me a bill for $9k!! Then went back on their word with payment arrangements and threatened to keep my furniture, hung up on me ( sales manager)..then finally my stuff delivered! 14 pieces damaged! Scratched, chips dents, mattress folded in half, adjustable base sliced and motor broken! Gets worse - 21 missing boxes that padded my costs for cubes! And the extra care wrapping that they simply just added to my bill totaled another $700! But was WORTHLESS because they ruined all my furniture..after several emails and photos galore with no response and Charlie finally saying the owner offer me $500!! I said no less than $3k refunded to me- unacceptable! Now it’s October and still not settled!
I WANT MY MONEY YOU CROOKED COMPANY!! You ruined my antiques, my new furniture, my bed and adj base! Total value of bed and base alone is $6k!! To replace / repair would cost over $9k! This company is rude, nasty, hostile, the male employees ( sales manager and logistics mgr) treat females beyond disrespectfully and borderline abusively! My dad wants me to sue!! The owners need to know what kind of excrement works for them and that they are deliberately padding the manifests to charge you more - then holding your furniture hostage until you pay!
Worst experience ever & it’s still not resolved!! 1week goes by and no response - then 2 weeks, then phone tag, then zero response! Unprofessional, dishonest and terrible treatment of you and your possessions! (But, at lest the lead mover on the delivery - clued me in on the missing boxes and the overcharge and that I was cheated! He was disgusted with the amount I was charged and said I should get 1/2 of my money back on overcharges! ) maybe I should get him to testify if this ends up in court!

Move size: 3 Bedroom Home Service cost: $9000

If you get an answer to a moving company request and you read the name Old Country Van Lines, pass it by or suffer. They are unprofessional, do not return phone calls, don't even have moving vans. They rent Enterprise Rental Trucks. They don't have employees in your area. They're not on time. The broke some of my prescious belongings, then they screwed me out of over $600. I was moving to another state and had to stage and live in my house, but had not signed the house buying papers yet. They called me before that and left a message that they already had moved my belongings out of state. They will not tell you where they store your belongings. They want cash or USPS money order for delivery. Will not take original CC #. USPS doesn't make money orders in those large amounts.

Move size: 4 Bedroom Home Service cost: $10000

When I see that these guys have 3 stars, it makes me laugh. Anyone who gave them more than one star has clearly been paid to review them. These guys lost their interstate transit license in between the time we hired them and the time they picked up our stuff - a detail they failed to mention to us. Then, unbeknownst to us, they hired a bunch of contract truckers, some of whom spoke only Russian and had been in the country only 6 weeks, who lost things, broke about 30% of our furniture - huge dents in wood, table legs broken off, box damaged in a way that could only have been accomplished by throwing them off the truck, etc. - and when the truck showed up ONE MONTH LATE, the truckers turned out to be thugs who would only take cash, not the cashiers check we to the company that we had the bank prepare. They then threatened to leave with our stuff and come back the next day at an additional charge of $600 cash. When we filed a claim with the company, they only wanted to give us $250 when the damage and late delivery had cost us about $4,000. They also wanted us to sign a release preventing us from reviewing them poorly on sites such as this. Well, if we can prevent this happening to anyone else, its worth passing on their paltry $250. So, they picked up our furniture in California. Instead of driving it to North Carolina they threw - and I do mean threw - it into a non-climate controlled warehouse in California where it sat in about 120 degrees for over a month. No one at the company could (or would) tell us where our stuff was or when to expect it. When they finally showed up, they tried to give us things that weren't ours in exchange for our things that we're missing. The company, according to the records, also goes by the name of All State Movers. There are investigations into this company pending by the DOT and FBI. So, my recommendation is STAY AWAY FROM THESE GUYS.

Move size: 2 Bedroom Home Service cost: $6000

We used this company to move from California 3 yrs ago. We had agreed they would pick up our stuff load it and deliver it. Not too hard to understand. They came loaded up the truck took it to a storage place and one guy showed up the next day to finish. They hired a guy from Craigslist to help. Delivered our furniture after paying 2 thousand dollars more of hostage money and broke most of the furniture and if it wasn’t broken it was damaged. 20 thousand dollars worth. Please do not use this company if you value your things. They destroy your things without thinking twice about. They should be out of business and in jail. My name is Cindy Zilles so Old Country Van Lines you can look it up and see. If I could I would give you a -0 stars

Move size: 4 Bedroom Home Service cost: $20000

I encourage everyone who has had their goods held for ransom by Old Country Van Lines to contact the New Jersey Attorney General's office and the New Jersey Better Business Bureau with your complaint. You can find their contact information below. Remember, the squeaky wheel gets the grease!

Office of The Attorney General
RJ Hughes Justice Complex
25 Market Street, Box 080
Trenton, NJ 08625-0080
Office of The Attorney General
- Main Number: 609-292-4925
- Citizen Services: 609-984-5828 citizens webmail

BBB of New Jersey (Trenton, NJ)
1262 Whitehorse-Hamilton Square Road Building A, Suite 202
Hamilton, NJ 08690
Phone: (609) 588-0808 Fax: (609) 588-0546 Email: info@newjersey.bbb.org Web: www.bbb.org.

Move size: 2 Bedroom Home Service cost: $5800