Old Country Van Lines

If I could give zero stars I would give it in a heartbeat. I sold my house in Georgia and I needed to move to Texas.They recruit you giving a low moving estimate and after your loaded your stuff in their truck the pay is way different. Furthermore, they won’t deliver your stuff the same week; your belongings are staying in a warehouse, and another company is in charge of delivery.It may take 5 weeks, as in my case, to have it at your destination. A nightmare! No matter who you are calling is to no avail. Once they catch you you’re dead! At delivery there were missing my expensive living room rug and another box and some linens, I completed the papers, I sent pictures of items missing, it’s been almost 8 months and I have not heard from them..
I want to share my experience with this company so you know what to expect!

Move size: 3 Bedroom Home Service cost: $3480

I had a really terrible experience too with Old Country Van Lines. It’s been a nightmare. I will be typing up everything. They’re trying to over charge me. Forced me to sign things which are conflicting. Almost missed my flight. Rescheduled on me 3-4 times and in the middle of the night. Had a guy come and leave because it was too cold and they wanted to say they “did the job” because he chose to leave. Managers on phones trying to get him to come back and really screwed up everything. I had to get more hotel nights. Then held my stuff hostage after knowing I was at work when they finally arrived. I asked many times where my stuff is and I still have not had an answer. They want to charge $750 for their mistakes AGAIN. For someone with PTSD, this is incredibly stressful. I wanted to get movers to make things less stressful and I chose a company with good reviews. [EDIT]. They lied every step of the way. I can’t believe these people.

Move size: 3 Bedroom Home Service cost: $6000

Record all phone conversations!

I was overcharged by nearly 500 cu ft! The loaders that packed up my house stacked things in a "secure fashion" which maximized square footage. When my belongings were delivered, by another company, they fit everything into a 400 cu ft space on their truck (billed 873 cu ft). Despite what they claim, they can subcontract your move out to other moving companies.

Somewhere along the way and shuffling it between trucks, they managed to lose and damage multiple items.

DO NOT gamble your belongings on this untrustworthy company! If your quote comes from a company using Old Country Van LInes in NJ, take your business elsewhere. When you call them you're really speaking to a 3rd party company!

They locked me in with a low rate, called me after my down payment was no longer refundable to revise my estimate to a "worst case" scenario, then raised the price again after loading the items on the truck. The Worst experience of MY ENTIRE LIFE!! STAY AWAY!!

Move size: 1 Bedroom Home Service cost: $7000

I was quoted after a physical inventory $6450 for 1700 cu ft. They loaded and told me it was 2450 cu ft. I got my measuring tape and proved to the movers it was far less - 1900 cu ft (also confirmed on delivery - with photos of where stuff came to on truck. They lied to me about dimensions of the truck and I have photos that show the proper measured dimensions. They came down to 2150 cu ft at $8487 but no lower. Contract said 2nd location was included within 15 miles, on delivery - movers refused unless I paid an add'l $450 when it was already $2000 over what they quoted. The wold process has been the biggest headache and most stressful thing I've probably ever done.

In addition, the movers who loaded us showed up during the only window I told them I would't be there and then argued and were rude to my wife when I wasn't there.

They lied on paperwork and because they hadn't gotten appropriate signatures at the right times (at loading), they made me sign scanned copies of inventory and bill of lading with forged dates or they wouldn't deliver my items.

There's so much more - but all I can say is this was the most unimaginably terrible experience I can imagine it could have been. I guess so far only a couple of things were damaged and nothing that we have found yet that was super important to us.

Move size: 4 Bedroom Home Service cost: $8487

To Start - [NAME EDIT] is a good talker/salesman, he sounded very professional and thorough. His estimate is what we paid, minus the extra for expedited delivery. We did not pay the extra because of the 30 days delay of delivery. The promised delivery date for this Cross Country trip was Dec.22, from a Nov 28th pickup..5 guys showed up to pick up and apparently they just tossed everything into boxes, no real packing, the dishes and glasses were just put into boxes with towels as packing materials. My wife was by herself guiding them and she could not watch every move, they were running around packing and quickly putting stuff into the truck without regard to breaking stuff. On Dec.22 move in date. NO show..we called, dispatch said they were in Illinois, heading to Montana, then they will be in Washington. 5 days later we call, they are in "Minnesota" per dispatcher..5 days later they are broken down, 5 days later they are on the way to Colorado first then 2 loads to Oregon, THEN to us in Washington. 5 days later "dispatch - they are broken down somewhere in the Mid West truck Stop ? All we can determine is that they constantly lie. They never contacted us, we initiated all the calls. When our goods were finally deliver in mid January..2 [EDIT] guys were fairly helpful, but anxious to get going. Needless to say we had to purchase basic cooking goods and a new bed to sleep on for a month. NOT satisfied at all,.

Move size: 4 Bedroom Home Service cost: $14000

We sought quotes for a 600 mile move from one state to another through a website offering multiple quotes. Old Country Van Lines was one of the companies that contacted us. [NAME EDIT] was quite aggressive in trying to get a commitment and offered to send a quote for review when we requested such. The following day [NAME EDIT] contacted us indicating he works with [NAME EDIT] and reviewed our inventory indicating the weight/cubic feet appeared to be over 20,000 lbs. He gave us a quote and pushed for a decision. We explained we were reviewing other quotes and would respond later. Two days later when we informed them we had not selected them, what I feel were less than ethical tactics were instituted in an attempt to make us change our decision and utilize them. This may only be the tactics of two representatives, but it certainly reinforced our decision to not select Old County Van Lines. I would advise extreme caution when listening to their offers and deals. On this experience alone I would not ever consider using them in the future.

Move size: 4 Bedroom Home Service cost: $12000

From start to finish I was treated with respect . I make music happen and what that means is that people smile for a living its not easy but it has great rewards . I do sound and lighting for some of the best local bands in my hometown. When I got the call that I was going to change where I had been living for 10 years move to the big leagues of the sound industry. I was to say the least at little freaked out. I was not going to be able to be there for my wife ,my three children and my best good four legged friend "Izzy"golden lab by the way softest dog you ever pet . I would have to Trust that someone would be the man power and take the same care of my stuff that I would . To make sure of this I took lots of phone calls and talked to many different companies about how they operate . I had to make sure that this move was perfect . Finally got to talk to someone that was not just looking for a Sale they were looking customer . I mean these people really made it hard not to want to choose them . They listened to me go on and on about what I did for a living and how I needed for this move to be perfect . how my wife was going to be there but I could not because I was on tour for the next 3 months . They kind and courteous and respectful and most of all transparent in the pricing and what they could do as far as packing was concerned. they laid it all out and made me feel a whole lot better. Taking time to be concerned about the little things that were super important to me . Not unlike my prize winning chicken coops and of course my custom harley collection . They may not be bikers themselves , but they were able to convince me to trust my babies to them . They told me how much it would cost and the different ways they could pack them. I was pleased again when heard that a week before the move a QA lady called my wife and went over everything . She laid it out and I was amazed at how accurate she was. My wife and I are thinking of naming are next child after her because of how pretty she spoke and fact that what she said came true the forman was a perfect gentleman came on time and worked super hard . my wife said they must have drank three picher of her lemonade that day and polished off are stock of girl scout cookies.One for thing for certain and two thing for sure these guys work hard and made my wife and kids feel safe. Its like they were family and that is a rare thing these days . So , Thank you Old Country Van LInes for saving my butt .You have no idea how many people you have made smile by your hard work and diligence in just one days worth of work . Rock in roll.

Move size: 4+ Bedroom Home Service cost: $15250

These guys are pros.

I needed a mover last minute as I work for the Philadelphia Eagles and I was just transferred to work for the Jacksonville Jaguars.. it was an easy scheduling process and everything that Joshua told me was going to happen, happened.

The guys gave me a 3 hour window to show up for the pick up 9am-12pm and they were at my house at 9:15am! The delivery took 6 days and they promised within 10. Not one thing was damaged and this was the first move that I had a flawless service.

Highly recommended and I will pass this on to the next family moving so you know where to look when relocating. Old country vans is the way to go. These guys packed up my stuff without breaking a sweat. I can truly say I do have a mover for life, thanks Joshua for talking me into it as you know I was a little skeptical in the beginning. You proved me wrong and I’m happy to share this experience with you all!!

Move size: 2 Bedroom Home Service cost: $6000

I normally try to background check companies before taking a decision to eat, visit or use a service, that's why I leave reviews on companies that offer an above customer experience to myself and this was this case.

My family and I moved, everything went well and smooth in every step of the way, the goods came in good shape and under the time I was expecting them, even earlier, so honestly nothing wrong to say about this guys.

I can definitely recommend this company to someone moving.

Move size: 3 Bedroom Home Service cost: $5527