Oasis Moving and Storage

After a poor performance on the move its self (lots of broken stuff), these crooks charged me an extra 989 dollars to releases my stuff. My move was based on weight, they couldn't prove the weight with a post pick up weight ticket (they had a pre-pick-up weight ticket). After 7 calls to customer service I was forced to charge back through my credit card. My credit card awarded me my money back. Oasis moving provided my credit card company with a copy of the invoice I signed. With one difference, they wrote right over the total price, and filled in a section that was blank with a higher price. I had the original invoice copies to prove they forged them. The seriously just scribbled over the price and wrote a new one. All the other price had my intitals and their new one didn't, they didn't even try to make it look passable. So not only did they try and screw me out of $989 dollars, they literally committed a crime to try and keep the money they shouldn't have charged in the first place. .

Service cost: $3400

Please Do Not use this company. Really do your research on company's reputation.  They give you a low price quote and then charge you a ton for materials. I specifically told brian that I don't need wraps or other packaging materials and got charged $60 for shrink wraps,$21 for tape. I only have a 5*10 storage stuff to move. I also told him there is an elevator where they pick up my stuff and still got charged $70 for that.  Worst part, they don't give you your furniture if you don't pay what they request. You as a customer only have one option left. Pay the amount and congrats, you got robbed. You cannot even negotiate the arrival time with the delivery guy. They say 8-10 and it has to be 8-10. other wise you will get charge $500 for re-delivery, this company should be out of business. .

Service cost: $1251

Worst Moving Experience Ever!! I share my story to save anyone else from the nightmare we lived. We hired Oasis Movers based on a recommendation of a friend who had moved cross country prior to us. We were moving from Seattle area to Orlando, which we had done 2 years prior with no issues.  At first we spoke to a very nice agent who gave us our quote and set everything up for us.  We confirmed the move for July 31, 2014 and paid the required deposit.  We were told they set up your pick on a 3 day window of time.  We confirmed the dates would be July 29th -31st, we had to vacate our apartment on the 31st so the dates worked well for us.  They told us the driver would contact us 48 hours before the pickup and as of July 28th we hadn’t heard anything from the movers.  By the end of the 28th I called the company due to concern.  I spoke to the same agent I had previously and as always she was helpful and apologized that the driver had not contacted us.  I was given our drivers phone number and called him right away he said he would arrive on the 30th at 6:00pm to pick our stuff.  The driver also let me know that we had been on his schedule for pick up on the 29th and had disappeared from his schedule then  reappeared for the 30th at 6:00pm, he was concerned that he wasn’t going to have time due to his work day being too long.  I found 6:00pm to be a very strange to time to load our apartment and unprofessional.  Since most apartments do not allow moving after business hours.  After this call everything went downhill and the nightmare of this company began.  The next call was back to the main office where I no longer was given any clear answers.  I explained what the driver had told me and was then transferred to their dispatch department.  They told me it appeared the driver was behind due to his recent drop-off having issues.  I then again explained that we have to vacate out apartment on the 31st.  They told us to feel free to call the driver ourselves for updates.  We never spoke to the driver again.  For the next 4 days we got his voicemail and no response.  By the 30th we were panicking, we made multiple calls to the office and was told don’t worry the drive will be there on the 31st to pick up your things.  The 31st he never showed we called Oasis multiple times and was given so many different excuses I can’t even remember them all.  At one point when we called it was going to random voicemails, obviously ignoring our calls.  My husband finally called from his cellphone and some picked right up.  The last 3 calls we were told the driver wasn’t going to come and he would be there the next day, we told them we can’t stay in our apartment what are we supposed to do.  They told us we are sorry but there’s nothing we can do, that this wasn’t a normal situation for them.  What kind of an answer is that! One woman told us they weren’t coming and I started to cry and she said” Now I see why I was told to make this call.”  She had no idea what the situation was and even told me she was just told to call me and say they weren’t coming.  Words can’t not describe the anger and fear we felt.  We had nowhere to go and a house full of boxes.  Thank goodness our landlord let us sleep in our apartment under the condition we had to be our early August 1st.  They had new tenants moving in August 2nd and need to fix the place up.  My husband then called Oasis back and told them fine come August 1st however it has to be early in the morning.  They of course said sure thing he will be there by 9:00 am, once again we tried the driver’s cell phone and straight to voicemail.  The morning of the 31st around 9:30 no one called and no one showed up.  We were forced to get the last U-Haul in the area and rent a storage unit.  At 11:00am my husband called and cancelled the Oasis movers.  Sadly they actually sounded relived.   The best part is a 1:00 the driver called to confirm we had cancelled.  Why hadn’t he every responded to us prior, hmmm makes me wonder.    The added expenses were not cheap and the stress can’t even be described.  We had to leave our belongings in Seattle for 6 months before we were able to hire the best moving company Mayflower.  The best part is after this awful experience I contacted Oasis for a refund on my deposit, since they never did their job and was told they don’t give refunds.  However she would ask her manger if we could get a refund given the situation.  Once I heard back from her via email (which I have) she told me they would issue a 50% refund.  We said fine just to have this nightmare behind us.  To this day we never received that refund.     My advice is to never ever us this company.  It felt like a complete SCAM!!  I have never been lied to or treated so absolutely poorly by a company.  .

Service cost: $4500

I paid them $3,000 to move my belongings from California to Minnesota. They picked up my stuff on 7/11/2016. It's now 8/5/2016 and they still have not even shipped my belongings. They lied and said 5-10 days on the phone when I paid over $300 for a deposit 2 months prior to moving. At the time of pick up AFTER everything I owned was in the truck they said 18 days. After 8 days I happened to inquire about the status of by belongings.. no one would call me back or give me an answer. 2 days later I received an email from May in their "accounting department" that I never paid the 50% at the time of pick up therefore my shipment was on hold. I literally watched the guy call in my credit card in front of me plus it is in their contract that you need to pay the 50% at the time of pick up. When I scanned and emailed the receipt that I did pay they then recanted, said it was there error however it didn't matter because they legally had 30 days to deliver my belongings. I let it go and figured the WORST that could happen was that my things would come in 30 days. I emailed them 6 days prior to check in and they stated that they had STILL not shipped my belongings. When I forwarded the email that the HR had sent me reminding her that they "legally"had 6 more days to deliver my belongings this is what I received back

Meagan, I tried to treat you in a professional manner but that’s not enough for you, you are not hearing what you want to hear which sounds like you lack education and professionalism. In my opinion ditto but if you need any further assistance you will not be getting it from me, you really have some nerve talking like that to somebody you don’t even know. Have a good one! By the way “customer” is spelled like this not “costomer” J Best Regards, Morgan Gunn Oasis Moving & Storage Customer Service Dept. P# 702-240-5841 Ext. 236 1-800-663-8751 EXT. 236 1-702-893-9444 FAX Email Customerservice@Oasismoving.com
• • •.

Service cost: $3500

Set up our long distance move date for Aug 30, 2016. Ok with next day but they missed that too. The foreman (hispanic) gave me several different times and then lied about it. Driver actually came on the 3rd day, alone and spent 6 hours wrapping and loading. Julio was fabulous. After complaining to the office about several issues ,(charged for tape twice) delivery went much smoother. The actual workers were great but communication needs improvement overall. Will not use them again.

Service cost: $2100

Paid for the entire move up front despite Oasis asking for half on pickup and half on delivery. Pickup occurred on 7.25 .. it is now 8.16 and I am STILL waiting for my things to arrive. It has been 4 weeks since pickup and 2 weeks past the 10 business day time frame I was given. I have called on several occasions inquiring when my shipment will arrive and no seems to know. Last week I received an email (prompted by my many phone calls) stating that delivery would take place between last Tuesday (8.9) and Saturday (8.20). This week they tell me the same thing.. "They'll be shipped between this Tuesday and Saturday". Each person I have spoken to has been rude and disrespectful, each worst then the last. Never again!!

Their new tactic is to threaten that they can take up to 30 days to deliver my items. I have searched through all the emails and documents I have .. no where is this listed in my documentation.

Save yourself the hassle, DO NOT do business with this company. They will take your money and run. You may never see your belongings again.

Service cost: $1100

Hi Team, This is in regards of fraud being done by Oasis Moving and Storage (2915 Coleman St, North Las Vegas, NV 89032).
Issue Description:- I have moved from Phoenix, AZ to Des Plaines, IL because of my job change. I was waiting from last 2 month to get my items delivered.
They were not answering when they are going to deliver. My order number is 380882 for the movement of household items.
Its been almost 50 days they did the pick up. But still they haven't delivered it me.
Whenever I was talking to them they were just saying we are working and we don't have any specific time frame when we are going to deliver.
I did talked to their delivery manager and customer services but nothing is working all are saying we don't know when it is going to be delivered.
Every time they keep saying next week we will load it to truck but next week never came.
On 08/02 they told me that your items has been loaded and will get delivered by 5-6 days and later on 08/04 they told me that its not loaded yet and they will inform me once it will be loaded.
I am finding this company is doing fraud and fake things.
After several follow up I didn't received any update. On 08/09, I gave them the options that if it is not possible by you then you can send it through other movers in your circle or at-least send the essential item which are boxed and bags through FedEx/UPS/USPS and later you in a week you can send sofa, chair and matteress, this will atleast give something to live my life in somewhat normal way.
On the next day they told sending through is costing more for them and cannot make profit for this move.
After that I keep requesting them and asked them that I will file a complaint and I filed the complain with BBB. Later on 07/12 they are saying that the items are stolen/lost from the storage and they don't have any thing to track how it happened.

Why didn't they informed me earlier if the items were stolen/lost? Why all of sudden after when I filed complaint then only it went missing, why from last 2 months they were saying it will be delivered next week and we are working on your request?
How come items can be stolen/lost from the storage, it should be done by their workers only and why there is no video recording and guard was available at the storage.
How all of sudden items went missing if they tried loading it on 08/04 and keep saying it will be loaded next week.
I think they are doing fraud because they are not making good profit for it. So they are saying it lost/stolen and can sell the items outside and have more money than giving through claims as they knew that I didn't purchased additional insurance.
Why they didn't filed any report if items stolen/lost from storage?
I don't think in a company this type of things can happen where it has camera security and guards available to protect the storage.
If somebody is not taking additional insurance then for those order they can easily say that items are stolen/lost and they know items worth is much more than what they will reimburse in case insurance is not purchased.
So in my view just to make more profit they are creating fraud.

I am totally frustrated by chasing them to get my items delivered but no where I am seeing any hope.
I cannot explain my frustration and mental harassment I am suffering from their services, behavior, answers and not having my belongings with me.
I tried all my ways to have some solution but not seeing any hope.

The items contains 8 medium boxes, 2 large boxes, 3 suit cases,1 mattress, 1 TV, 2 small cases. These many items cannot be stolen/lost from storage without any notice. It did contained my valuable items and copy of personal documents for me and my family.

I did contacted to the storage representative and they are not aware of any such incidents and no one reported such issues of broken storage or lost items. So I want to get it investigated.

Service cost: $995

Worked with a branch of Oasis moving company in Arizona and then in Tennessee. Honestly I found all of their employees to be barely professional and less than competent. Contrary to claims on their website, their moving trucks were old and clearly second hand. The truck that dropped off my things was so old the driver could barely get the latch open to open the door because it was so bent and rusted. Literally the driver kicked the latch until it opened. The whole scene seemed like something out of a cartoon. Also contrary to their website's claims their movers hardly seemed very careful. They destroyed five large items I had simply because of the way they were packed and loaded onto the truck including an entire bookcase. In general their movers could barely speak English and certainly the one I worked with in TN gave almost no regard to my concerns or things. He clearly just wanted to get my stuff off his truck and go though I can't say I blame him that much since he was by himself. I have never heard of a moving company only sending one person to unload things but it happened with Oasis. Suffice to say don't use this company. Their website is a lie. Their family first values are a lie and if they are not then they are not being imparted to their employees at all. Frankly the whole thing is a mess and I implore you to go find another moving company because these folks are simply a waist of your time and money.

Service cost: $1800

Do not use this company, or their alternate named company (United Moving and Storage). They don't take any care to avoid damaging your items when loading and hire goons off the street to unload. They are not honest about their charges and wait until your furniture is hostage on their truck or in their warehouse to tell you what the true cost will be. They destroyed an heirloom desk by trying to shove it through a doorway on muscle power rather than rotate it on its side to fit. Many of the boxes were crushed, most of the plastic bins were crushed. One of the wardrobe boxes was delivered upside down. Please explain how someone could think a wardrobe box could hold hanging clothes when it is upside down. It just is not possible to be this bad accidentally, it requires effort to mess this many things up. And the telephone customer service was condescending and rude. The worst moving experience ever.

Move size: 2 Bedroom Home Service cost: $7800

Positively the WORST experience of my life!
I moved my entire home from the UK to California with no issues whatsoever - but the company I used was not Oasis Moving and Storage.
When I moved from California to Pennsylvania I did use this company and what a nightmare it was.
They turned up to pack the stuff and immediately denied the original quote, instead changing to a non-binding estimate that was a thousand pounds (in weight) more than the original quote.
When they got my stuff back to the hub they weighed it and decided that my 5,000 Lbs of stuff actually weighed 6,400 Lbs - and attempted to bill me on that number (quite against the law incidentally).
I insisted on a back weigh when the truck arrived at my new home, and lo and behold they had 5,200 Lbs of belongings.
As a result I paid an extra $1000 dollars for belongings to be transported that they either lost or had fraudulently billed for. Furthermore a lot of my personal belongings were badly damaged in the move.
Finally - and this is the best bit - they tie you up for years trying to resolve you issues directly with the company (you never seem to get the same person or story twice) so when you do finally lose you patience and attempt to sue, there is a clause that says you can only do that in the state of Nevada.
Do not go near these rip off artists!

Move size: 2 Bedroom Home Service cost: $5000