O Canada Movers

TL/DR: Use anyone else.

This company seems fine when you talk to their front line. Their phone service is very misleading as it doesn't reflect the rest of their service.

I was quoted 900$ from pictures I sent (due to COVID) and it ended being double. The pictures contained WAY more stuff than I actually ended up moving. So basically they're awful at estimating moving costs.

My booked time went from between 8-9 to 11-2 under 24hrs before the move.

The movers showed up 4hrs late.

Movers didn't set up a ramp and "hand bombed" my belongings haphazardly instead of using an easily usable ramp. They did awful at wrapping and prepping for the move as I was told they would do.

They kicked just about every thing despite my telling them to be careful as there's expensive equipment in there (recording studio equipment). Boxes were packed In the truck sideways and upside down despite being marked fragile with arrows pointing up. When I told them again to be careful I was told to " just claim it" (I doubt that would be easy).

Once my stuff was all in the truck, THAT is when they told me it was going to be double what my quote was. Now, due to them being 4hrs late, by the time the truck was packed I couldn't contact the office, essentially holding my belongings hostage. No one's even answered my emails yet or returned my phone calls.

When I was driving back (Keswick to Ottawa) I got a call from their office regarding the weight of the the items. The office did not know the movers were 4hrs late (how does a company not know when their employees are 4hrs late!?!) And they gave me a measly 100$ off (6%).

When they got to my address in the morning the movers had incredibly shitty attitudes (at least the one that spoke english, the one that didn't was as friendly as one can be without verbal communication). They wanted me to pay before they unloaded my stuff to which I declined as I really didn't trust them at this point.

He then started to argue with me aggressively that he wouldn't unload till he got paid and that he'd call the police. I went and got the cash, counted it in front of him to show that I had it. He then refused to unload till he got paid half to which I said I'll pay half when it's half unloaded. Then he said he'd get the other half when the truck is unloaded. At half, he got half the money. Then when the truck was 95% unloaded, he kept the boxes with the most expensive stuff (stuff I told him to be extra careful with) in the truck till I paid. He was wildly aggressive about it. I stood my ground and got them to unload the rest. At which point he wanted 40$ more than what he told me when he got me to count the cash.

I've worked many customer service jobs in my day, been a customer in many places and this has gotta be one of the worst experiences I've ever had (and I have a Google review where they had us sit in a restaurant an hour for our meal because they forgot to buy pasta lol).

I would see everything at a loss before hiring these scammers ever again. I cant imagine the things they get away with dealing with more vulnerable people.

Move size: 1 Bedroom Home Service cost: $1720

DO NOT USE THIS COMPANY! They will give you very attractive price and then triple it upon loading your goods. I was even offered an incentive as being a Frontline worker. My invoice went from $900 to $3000! Then on a Sunday they threatened to hold my goods at $1000 if I wasn't able to find the extra $2000 in a hour through etransfer. With my bank limit at $1000 for transfers, they then started charging $200 per hour for this wait time whilst I called my bank to authorize. I asked to speak with a manager and was told it's Sunday, no one will speak to you ! I am still waiting on my invoice . They don't accept credit card payments either only cash at that point with no receipt to use for tax purposes. STAY FAR FROM THEM

Move size: 1 Bedroom Home Service cost: $3000

We so deeply regret having chosen "O CANADA MOVERS" who made our move a total disaster! The final amount you end up paying will literally be WAY BEYOND the amount you signed up for! A certain "Amanda" will set you up and disappear once you pay your initial deposit, while an absolute rude "Melissa" will literally bark at you and hang up on you, if you request for an invoice. Thereon, you will be blackmailed into paying the amount they command via messages, as they will not even bother to pick any of your calls. Please NEVER EVER opt for them.

Move size: 1 Bedroom Home Service cost: $3850

I don’t know how this company has 5 star ratings!! My family was originally quoted 650, but ended up paying over 2100 due to hidden fees, which we were told there would be none of at the time of the quote. The movers showed up about 7 hours later than they originally told us they would. Once they had the truck packed up they demanded more money or else they wouldn’t deliver our product. After the payment took place I gave them the address for delivery, thinking they would show up the same day(Friday), but i did not get my belongings until the following Tuesday. That was FIVE DAYS without any of my furniture. I had my medication in the truck, as I am a diabetic, and almost went in to a diabetic coma because I didnt have any medication the whole time. The lack of communication from the company was appalling, it didnt matter what number I tried to call, no one had an answer for me and that’s even if they bothered to pick up at all!! When my furniture was finally delivered the movers were extremely rude, unwilling to do much work, and left half the stuff outside on the front lawn. When i told them to bring it around back to my shed they argued with me telling me that they had delivered the furniture and their job was done. I said,”Really? For $2100 you can’t bring my stuff to my backyard?” I asked for a company website and number and was very roughly handed someone else’s contract and told to call head office if i had a problem, as if the head office cares!! I would highly recommend anyone stay far far away this company. Nothing but scam artists and dirt bags. I truly do not understand how this company has 5 star reviews on this site. It was the worst, most stressful experience I have ever been through in my life. Please please please do not make the same mistake that I did and use this company. If i could hive them zero stars I would!!!

Move size: 3 Bedroom Home Service cost: $2100

I would give this a negative star if I could but it won't let me. Worst moving company and customer service I have ever dealt with in my 38 years of living!!!! We were given a quote for $675. When the movers arrived, we were provided with a quote of over $2,000!! We were told that we have to choose between flat rate space or weight. They were not able to provide a truck weight and gave us so many excuses as to why they couldn't. Margaret was very rude and Stephanie (account manager) stopped answering our calls. Paid $100 deposit! Thanks for nothing!! Please be careful when choosing a moving company! and don't use this one!! worst company we have ever dealt with!

Move size: Partial Move Service cost: $2000

Communication with booking was clear and prompt. Our move was not easy, with a lot of awkward furniture and stairs. The team was polite, wore masks, and was transparent with their communication. And they worked extremely fast! I had to follow up with them for a minor issue after the move, and they handled it fast and professionally. Overall, if I lived in the area and needed to move again, I would have called O Canada Movers again. Their pricing & flexibility is unmatched.

Move size: 2 Bedroom Home Service cost: $1248