O Canada Movers

Horrible Horrible Horrible ,

Movers showed up half hour early(the only good part of the move) but then sat in their truck iny driveway for 30i minutes.

I was quoted at $600 and once my furniture was on the truck I was told my move would cost $2400 and unless my balance was paid in full they would not deliver it to my new address...I am livid.. do not use this company.

I should have read the reviews , because i see im not the only one

Move size: 2 Bedroom Home Service cost: $2400

Whatever 5 star reviews that are on here are fake , listen to all the poor ones. This company is a straight up scam. They will quote you a good price that’s supposed to be all in but it’ll end up being double. They showed up 3 hours late , loaded our stuff then disappeared for hours with it all until they got exactly double what the quote was. Complete scam and bunch of con artists. The one guy especially was a complete moron and constantly raging in a non English language and was very rude the whole time

This company is terrible and do not hire them! Read the bad reviews first!!

Company needs to be put out of buisness cause they suck! Don’t waste your money of these clowns!!!!

Move size: 1 Bedroom Home Service cost: $1400

This is a warning to steer clear of O Canada Movers as they are not a trustworthy company – do not trust O Canada Movers. I am diligent with quotes, accurate information, and respectful communication – so I don’t say this lightly, but you need to know that O Canada Movers play an unethical game.

Despite multiple emails assuring me that other negative reviews were spam and clear confirmation that I would only be charged what was quoted in the email – I was charged over double as a ransom.

On September 28, I was quoted $400 in total for my 500lb move – and was assured this would be the total “all in” cost. I also sent the online listing of the 2 appliances and received a response that I would be charged as promised.

I paid the $200 deposit with multiple email confirmations that the total would be $400.

On delivery day, I was asked for an additional $859.65 (for a total of $1059.65) for a 1000lb move minimum. I talked to customer service and they informed me that management did not care about the email confirmations and that my property would not be delivered – AND that I was still being charged additional costing during the time I was advocating for what I was promised.

Customer service finally got management to agree to honour the 500lb minimum, but not the $400 total I was promised – so they charged an additional $786.20 ransom, making the total $986.20 or over double what I had been quoted/promised and what was confirmed over multiple emails.

I submitted a claim form (as requested by customer service) to have my file reviewed. This was submitted on October 8, 2021 with a request for response by October 15, 2021. It is now over a month later (November 14, 2021) and, despite multiple reminder emails and calls for an update on the review, O Canada Movers have not responded – a clear indication that they do not care about their customers or their promises.

- Neil

Move size: Partial Move Service cost: $986

I hired them to move me in November 12th 2021. They won’t tell you when they’re arriving until the day before (they have until 5:00 to inform you)! They cancelled, truck broke down. They were unconcerned with the situation. Told me to go get my deposit back ….the day before my move! We argued back and forth and they agreed to move me the next day after I worked all day. They were to show up at 5:30pm. They didn’t call me until 7:45pm! Not a text, phone call, nothing. And who knows where they were, how far away they still were, when they called. They left me stranded. And then REFUSED to refund my deposit. They are a fraudulent organization that doesn’t give a crap about you. And they won’t show up and then they will STEAL your money. They are the worst - wish I could have rated they a big FAT ZERO.

Move size: 1 Bedroom Home Service cost: $650

This company was booked to move my retired MIL this past sat. They were booked for 9am. She got a call that a truck broke down and they would come between 2-4. They showed up after 5pm looked at her stuff and said she had too many things. If wanted them to move her stuff it would cost $2000! She had a bed, 2 dressers and like 20 totes. So they left. Leaving her with no option and not being able to leave her rental. Also they have yet to return her $200 deposit or return any of the calls to them. Now she can't afford to hire movers.

Move size: Studio Service cost: $200

I recently booked O Canada Movers for my move from Ottawa, ON to Halifax, NS. My first point of contact was very pleasant as the sales associate was very friendly and helpful. She originally quoted my studio apartment at 765$. I paid the 200$ deposit and booked the move for 1 week later.

My movers were supposed to arrive at 5pm on a Saturday. At 7:30pm, they still had not arrived, I tried calling and emailing the office with no answer and no contact information given for the movers. They finally called me with a No Caller ID number at 8pm to tell me they would be another hour.. At 9pm they still hadn't arrived and I still had no way of contacting. They finally arrived at 10pm on a Saturday night, delaying my departure for Nova Scotia by 5 hours.

Two weeks had gone by and I hadn't heard from the movers. I emailed the office looking for an estimated arrival date and they told me I had to pay before they would load my belongings onto the truck. Fine, would have been nice to be contacted for payment.... They call me to sort or payment details and tell me I owe them 1590$, DOUBLE my original quote. They tried to tell me I had an extra 700lbs on the truck even though I signed a contract for how much was actually on the truck. They refused to load my belongings onto the truck until I payed this amount.

My first response was, explain to me where you got this info. They explained, leaving out my 200$ deposit.. I told them and she says "Oh right okay your new total is 1390$. Red Flag - she didn't even have time to review before she changed the number lower. We went back and forth for weeks, I ended up paying 1125$, because I was tired of arguing and wanted my stuff home. The finances associate was rude, unhelpful and ignorant.

Finally my belongings arrived at my house. They refused to bring my stuff to my garage unless I paid another 150$. I refused after all I had been through. They left my stuff at the bottom of my driveway in the pouring rain.

AWFUL SERVICES, HUGE SCAM, DO NOT USE THIS COMPANY.

Move size: Studio Service cost: $1125

Please do not use this company.

O Canada Movers quoted a price of 675 dollars to move some articles of furniture from a small two-bedroom apartment from Kingston to Mississauga. I was told (via email which I still possess) that the cost included a free mattress cover and a TV pack. Upon arrival, it was suggested to me that for a fee I could scale my items. I choose not to because I had already been told that the cost of the move was $ 675.00. The movers loaded my stuff and said that my stuff weighed 3500 pounds. I hardly had any furniture. The only heavy item was my exercise bike. It took the movers 1hr to load my goods. It was to my surprise that the movers told me that the free mattress cover and free tv pack were not in the contract. Therefore, I was told that I had to pay for both.

I contacted Amanda (the sales lady) who promised me the free items and she said: "yes I did promise the free mattress cover and free TV pack and I will rectify this with the driver." I called her back after one hour to find out what the status was and she did not answer the phone. I received a call from someone claiming to be the head of accounting informing me that I now owed the company 1,790 dollars, not including my 200 dollar deposit. I told her I was promised by Amanda the free mattress cover and free Tv pack. She said it's not in the contract. There is nothing I can do. She said take that up with Amanda. I emailed Amanda again regarding my free mattress cover and Tv pack. I was told the following: "So I had put a sticky note saying free mattress cover but I think it fell off the contract so that's why the movers didn't get it for free. It was my fault and I apologize for that. I am sorry. I wish I could do more. Unfortunately, nothing can be done now."

I called back the lady at accounts. Not to mention her rudeness and lack of professionalism continued to argue with me and said it is not the contract and there was nothing she can do. She said, this is your mistake for opting out of the scaling fee and now you have tied yourself to a new contract.

You would think a company would care about their reputation and validate their words. I asked the lady at accounting three times to speak to someone who had greater authority and she refused to give me the number.

To make matters worse: I arrived from Kingston to Mississauga at approximately 3:30 pm thinking the movers were behind me. I sat there and waited for 4 hours for the moving truck to arrive at my destination. I received an email at 6:00 pm from the head of accounting saying dispatch has been trying to contact you-the truck broke down. Expect your delivery from 8-10 pm.

I never received one call. My items were delivered at 11:00 pm. I will be reporting O Canada Movers to the appropriate authories.

Move size: 2 Bedroom Home Service cost: $2000

Quoted us 2300 dollars for our move over the phone. We explained in detail on all the furniture we had to move plus a shed. They were even going to waive the stair fee. Wow what a deal. No it was to good to be true. First of all the guy was rude to my wife since I wasn’t there for the first 10 mins telling her he was the boss and that they would not honor the quote and it would cost us 6 to 10 thousand dollars. So I had to explain to these guys that they were on my property and go get off of it. Stay away from these guys. I’m saying this without cursing but it’s hard. This Amanda woman can’t do her job. Doesn’t know how to quote and makes all kinds of empty promises that movers won’t commit to. They think once they are there you will give in. Backfired on them. Yes I lost my 200 bucks deposit but I’m sure it cost them a lot more than that to come to my house with 3 guys. So please check the reviews online don’t make the same mistake I made.

Move size: 3 Bedroom Home Service cost: $2300