NorthWest Relocation

GTS Shipping was contracted by national broker for my cross-country move. Pickup went fine, but be sure to clearly number and indelibly mark each box/piece on manifest as boxes may disappear. After one month paid storage and of 48 pieces eventually delivered cross-country, two large and heavy boxes of stereo equipment worth $3600 vanished. I expected some broken pieces but one well-wrapped piece was unacceptably abused.
Young delivery drop-off drivers even tried to con me with a lame explanation. With no investigation at all by GTS operators they immediately brushed me off to pathetic Anthem Claims to file claim. After 20 hours and 30 pages documentation they claimed I had no basis - absolutely incompetent. You may win claim if evidential pieces are damaged but forget it if you cannot absolutely prove missing items.
However competent they may be, they cannot guarantee no shrinkage. I have zero faith in this operator, who wouldn’t even divulge their “required” arbitration services, as required by law. Owners did nothing other than dismiss me at every turn, hestitating to offer any reasonable level of assistance.

Move size: 2 Bedroom Home Service cost: $2400

We have moved numerous times and never had the type of damage and subsequent treatment as we had with NW Relocation. There was an attempt to scam us into paying extra for delivery because they claimed the moving van did not fit into our condo's parking lots. Fortunately we had photos of other moving vans that were larger than the vehicle NW Relocation was using, which ended their attempt to charge us more money. However, nearly everything in our shipment was damaged beyond repair. They only wanted to pay us $500 for damages, which was a ridiculous compensation so we asked for arbitration. Of course they get to select the arbitrator. Unfortunately for us, their arbitrator "Moving Authority Support" is another joke. They have done nothing - they don't even respond to emails or phone calls. Our advice - DO NOT USE NW RELOCATION.

Move size: 3 Bedroom Home Service cost: $9000

My husband and I moved cross-country from Idaho to Maryland in September 2019.

When we began our move, we thought we would be working with All Pro Moving Group, as this is who we originally were in contact with. Tthey were actually a brokering agent and would be contracting out our moving request to NW Relocation/GTS Shipping.

All Pro Moving Group wasn’t forthcoming with this information, and we didn’t realize we’d actually signed up to use a different company until we’d already paid our deposit.

A few days after the deposit, our sales rep from All Pro calls and says the original price estimate was inaccurate, and we now owe more in order to keep processing our move. They don’t do in-home assessments, so my husband estimated the amount of items we’d be moving over the phone. It’s impossible to adequately estimate such an amount. We didn’t have the time to deal with it, so we agreed to pay an additional deposit and moved forward.

This should’ve been the first red flag. Once we paid All Pro, all communication from them ceased. GTS Shipping/NW Relocation picked up our items in Boise, Idaho on September 18.

A crew came to our apartment to pack and load our items into a truck. Since our move was over 2000 miles, our delivery estimate was 5-21+ days. The paperwork also stated that they are unable to guarantee specific delivery dates. This was the first time throughout the process that we heard they couldn’t guarantee a delivery date --if we had known, we wouldn’t have worked with this company. We believe they are purposely deceptive about this because they suspect they would lose business if they revealed their true delivery timeframe upfront.

We moved into our new home on September 26.

Over the next few weeks, I spoke to customer service multiple times. Each time the agent, Vicki, gave me the runaround regarding the status of our items, and each time the delivery estimate changed, leading me to believe that no one actually had any clue what is going on.

Based on those conversations, it seems that this company holds items hostage in a warehouse until it is convenient for them to deliver. They will not tell you this at any point during the sales phase, likely because no one would do business with them having known this beforehand.
I attempted to locate some contact information for upper management, but couldn’t find any. I believe they purposely hide upper management’s information from public access because of the amount of complaints they would receive otherwise.
Finally, we were given a possible delivery estimate of October 21, and began to think that this ordeal was coming to an end.

On the day of delivery, the truck driver informed us that he had driven by our address to check for truck accessibility, and said that due to weight restrictions on local roads, he wouldn’t be able to get his tractor trailer into our townhome complex. They would have to transfer everything to a smaller shuttle truck - at an additional $500 cost. As we moved from Idaho to Maryland, we were not able to tour our new residence in person, so how were we to have known that the company’s specific truck wouldn’t be allowed access? This is something that the company themselves should assess far in advance and cover the cost of, not something that should be revealed to the customer on the day of delivery. We felt we had no choice but to pay the additional ridiculous fee because it had already taken them long enough to deliver our items and we were worried that refusing to pay would further delay delivery.

A quick Google search reveals that this company has many unfavorable reviews, and based on the service I've experienced so far, it's not difficult to understand why. I wish we had seen those reviews before signing a contract with the horrible business. And I wish I’d had more than 4000 characters to fully explain our ordeal.

Move size: 2 Bedroom Home Service cost: $4700

I originally contracted with Moving Pros US to relocate me from the Seattle area to Nashville, TN. They subbed out the actual move to NW Relocation / GTS Shipping out of Portland, OR. Both have steered and continue to steer me incredibly wrong. My complaint is against both companies and any other shadow organizations under which they do business.

Original (binding) quote from MPUS--$3954.77 on 08/14/2019 was done by Lisa Cross (good cop) over the phone (now I see that's a red flag!). At the time, I was asked to and paid a deposit of $1155.54.
Revised (binding) quote from MPUS--$4695.75 on 08/19/2019 was done by Nikki Price (bad cop), also over the phone. Despite my insistence that nothing had really changed from the original quote, she increased by cubic footage, the basis for charges, from Lisa's 642 to 727, letting me know politely that she has years of experience and is usually within 5-10%. If I take up less room than the 727 cubic feet, my charge will go down again. At this time, Nikki asked for an additional $1768.48, which I paid, even though the total difference between the first estimate and second was only about $700.
Enter GTS / NW Relocation, the physical shipper. Had I known they were the company who would be handling my goods, they would have never been allowed in the house. All you have to do is read BBB and Yelp comments to know they're shady as the arboretum.
The moving crew wasn't all that bad. Only Bryan spoke English but seemed to be pretty together. They did, however, do whatever they could to increase the volume of my load--taking pillows, etc., out of drawers and repacking them separately, not taking furniture apart, packing loosely, etc. They also had false numbers written on the inside of the truck showing cubic footage. Long story short, they packed my things into about 600 cubic feet, less than the original estimate, and want to charge me, now, for 950. They're currently holding my load hostage at an undisclosed location.

Move size: 2 Bedroom Home Service cost: $5000

Don't expect that everything will make it. I wrote my name email address and phone number on every box just in case.
They damaged the paneling in my home during the move. They
added another 5 thousand on to the price. It felt like a scam.
but I had no choice but pay an unexpected 5 thousand above the quote.
I have things that never arrived.
I felt scammed from the moment Tyler walked into the house.
Find someone else. I have alot missing.
watch out for Tyler.
Just want add. At delivery. They used my dolly to unload even though they had their own. I never expected that they would drive off with it.
There is more. won't do this again
. I will use Pods next time I think.

Move size: 4+ Bedroom Home Service cost: $16000

My family moved from Seattle, WA to Tulsa, OK on December 7th, 2019 we were told to expect our furniture within the week. We did not receive it till January 24th at 7pm at night. Our family, with 2 small children had to live without furniture and limited clothing in an empty apartment during Christmas and New Year and well into January. After the initial deposit to APT Moving Company, an additional $559 was demanded before they would move the furniture. We had no choice but to pay it thinking that the furniture would be on its way. Unfortunately this did not happen, we had no contact from the movers after this, nobody answered the phone, or returned voice messages. The furniture was finally delivered late at night well over the 21 business days, and they would not empty the truck until an extra $75 was paid along with the final amount, as it was a "long walk" to the apartment which was a joke. Also the delivery driver could not speak English which was ridiculous as we could not communicate with him. The final amount was double what was originally quoted by APT Moving company. Several pieces of furniture were broken or damaged. This was a terrible and nerve racking experience and I would advise anyone not to use APT Moving company or GTS shipping. After collecting money up front they hold your furniture for ransom until they get more out of you, They are a bunch of deceptive and shady characters.

Move size: 2 Bedroom Home Service cost: $4112

Criminals. They take your money, then badly damage the goods that are not lost along the way. I have pictures of their shoddy work as well as the condition of my things before they were moved. The company will lie every step of the way and blame it on the broker. This is the worst service from any company I have ever used and their customer service is nonexistent. The company clearly does not care about anything but the fee. Once they get that they do whatever crappy job they want. Where do all our missing things go? I have read other reviews where things have just disappeared. Where are they? Why can't you track them like I asked? Why do you ignore the fact that your company is horrible and continue to mistreat people and their things for years? Do your job like I did to earn the money I gave you. No exaggerations here. The truth and I stand by every word.

Move size: 3 Bedroom Home Service cost: $5062

Kept charging my dad surprise fees ranging in the thousands of dollars, did not deliver on the date they were supposed to and then "customer service" said they can deliver any time within the next 20 or so days. The only answer to WHEN in those days is "they're working on it." My dad is elderly and disabled. I doubt the words I have for this company are allowed on this site. They're also associated with a company called Perennial that helps them get contracts, so no nice words for them either.

Move size: 2 Bedroom Home Service cost: $4200

Recently moved. Almost 50% items are broken or missing. At the time of delivery, delivery team provided truck parking address to check the truck. When I reach that place I didn't found any truck. When I call them they didn't respond and when I reach out NW/GTS Shipping company they said delivered everything. Almost to set up my home back to normal position it was nearly 15 K from pocket. They charge nearly 10K $ from my pocket. If possible I want to give 0 rating.

Move size: 2 Bedroom Home Service cost: $10000

My move was brokered through Trinity Relocation Group and NW Relocation was the carrier they contracted with. I am extremely dissatisfied with both companies but this review is for NW Relocation.

To make a long story short, our household goods were picked up 9/21/2020 and delivered 12/11/2020.

The bed was missing, found, and delivered 12/21/2020. That is 3 months that I and my 74-year-old father, who is handicapped and wheelchair bound, lived in an empty apartment!

I have a timeline of events consisting of all the phone calls and emails to both Trinity and NW in trying to get an answer on when our items would arrive. It was always a similar response, “a driver and route has been assigned, we will update you when the items have left the warehouse”, or, “we are just waiting for a trailer to become available”. I couldn’t even get a vague idea of how long it may be. I gathered my facts because I seriously thought I was going to have to hire an attorney to get our items back.

Bottom Line: NW Relocation out of Oregon was impossible to work with. Of course, there were contractual clauses with NW, (they are allowed 30 days to deliver due to unforeseen circumstances or you receive a $25 per day discount for every day they are late) and my issues have been resolved, though not to my satisfaction.

I do not recommend going through a broker for a move, nor do I recommend using NW Relocation Services. They should not be in business.

Move size: 1 Bedroom Home Service cost: $3592