NorthWest Relocation

Well, Do Not Use Them!! I used them because their quote was around  $2000 and it ws lowest I checked. But when they came to pick up, they told me $4000! Since I had to move out on the day, I had to agree. When they delivered, they tried to charge more since they count gap of the door was one step. So I had to move all the items by my self! After that, I found broken fanitures, broken dishes, broken printer and so many lost items. I tried to claim but they didn't care and did nothing. Now I have to buy all of them again. I really regret that I had used them, I should have used Pod or U Haul even though they were more expensive.

Service cost: $3600

I recently moved to Portland and used Northwest Relocation. I was quoted 1500 for the move and that is what the final price was. I was happy that I didn't get charged any extra fees like some companies have done to me before. They said they would be at my home to pick up at 9am and they were. The movers did all the lifting and were polite and professional. They told me it would be two days til delivery and that they would be at my new place at 11am. They arrived when they said they would, and unloaded everything themselves. I am very happy I used Northwest Relocation, they did a fantastic job.

Service cost: $1500

The movers were kind. that's about all I can say for this company.

Our belongings were not handled with care. The boxes marked "electronics" and the box with my jewelry box in it were both opened and rifled through. I had an expensive audio receiver that I marked as "Sonya's Accessories" that was not touched at all. The Xbox360 was OUTSIDE of the shipping box, floating free in the truck.

GTS Shipping lost much of the hardware for the bunk beds and part of the hardware for the futon. The delivery company refused to set up the bunk beds because it was "custom furniture," so we found out about the missing hardware the next day when we assembled things ourselves. I had to order replacement parts online.

Additionally, some of our belongings were damaged. The shippers mangled the fenders on my daughter's antique bicycle and the supports for a storage shelf. One of our tables was no longer wrapped in blankets (it was wrapped initially on packing) and has several new scratches on the wood surface. Two sentimental mugs that were wrapped in bubble wrap were broken. Our freezer is now cycling constantly. Our current total for repairs and replacement is about $350.

Finally, the delivery driver tried to give me many items that didn't belong to me. I actually don't own a vacuum, so I know it was not mine -- but that means that someone else who used this company is missing a vacuum, some wrapping paper, cushions for their couch, and garden tools.

For $8000 I expected better.

Move size: 3 Bedroom Home Service cost: $8233

I repeatedly had trouble reaching anyone at the warehouse to determine when my furniture would be delivered. It was coming from Oregon where it was stored to Florida. They delivered on the 21st day, the last day of their 5-21 business day window. Although our furniture was wrapped with blankets before going into storage, There was damage to 3 of our furniture pieces, plus somehow broke our Shark vaccum. To top it off they did not hook up our adjustable bed correctly and left with our dolly which we have yet to be returned after 3 requests to return it. We would NEVER use this company again. Save yourself frustration and do not use them. We contracted with International Moving Vanlines who had a 5 star rating. What we were not told and learned the hard way, our furniture was actually being handled by GTS Shipping. International Moving had little to nothing with the actual move other than quoting us a price. I would not use Interntional again either. I moved across country twice, once with Mayflower and once with United Van Lines. I never had any problems with them or damage to my furniture. After reading the other reviews I save myself further frustion and did not file a claim.

Move size: 3 Bedroom Home Service cost: $7160

I have found that Brokers are scammers. You do not need them at all. They used NW Relocation who use GTS Shipping. They keep charging more each time they talk to you. They came and seemed to be careful about covering and moving items into the truck. They did not deliver until the 21st day. The broker said they would be able to deliver the first week of July but then I found out that your first choice to deliver is the day they start counting and they have up to 21 days. We were without furniture for 3 weeks. It was horrible. Then when I received the items, my coffee tables, a desk, a chair, bedroom furniture, book shelf and file cabinets had cracks, dents, totally apart, scratched, etc. They must have shoved them in the storage area and the truck. I filed the complaint as directed but I do not have much hope in getting reimburse. Other companies that I have used never did this and if any piece was bad they reimbursed us fully. I can't understand how these people remain in business.

Move size: 3 Bedroom Home Service cost: $11000

I rarely take the time to write reviews, but our experience with NW Relocation/GTS Shipping was so horrendously frustrating that I felt compelled to share and hopefully spare you the headache. We moved from Seattle to Chicago. Our belongings arrived over 6 weeks after they were initially loaded into the truck. This was in complete violation of the contract both parties signed, guaranteeing delivery within 30 days. Searching for answers, we contacted customer service numerous times and they were unresponsive, unreliable and quite frankly, completely unhelpful. Consider yourself lucky if they pick up your phone call (during normal business hours), return a voicemail or email. For weeks they were unable to tell us the location of the truck, how many deliveries still needed to be completed before us, and when we could expect our belongings. Completely unacceptable for a company you’re paying thousands of dollars to ship and track your belongings. Additionally, when we finally did receive our belongings, we discovered two large stains on our sofa as a result of negligence within the moving process. Do yourself a favor and find yourself another moving company. I would never recommend NW Relocation/GTS Shipping to anyone looking for a mover.

Move size: 2 Bedroom Home Service cost: $7000

My move was assigned to this company via broker that did not inform me in advance of who would be taking my household goods from left Puyallup, WA 2/2 to Katy, TX . The cost of my move went up by $1500. They lied about how long it would take to get to me. I expected my item 2/9, and they did not arrive until 3/11. The customer service reps provide you with no information, sometimes they answer their phones, the voice-mail isn't on and they never return phone calls.

My items sat in Oregon for 2+ weeks before they even got on the road. Then my items sat in Texas for 2+ weeks before they got to me. When I did get my items, I discovered that two area rugs were missing, all of my family photos, a TV stand, they stoled laundry detergent and fabric softener. My 55inch TV is broke and pictures were broken.

I would recommend doing your research before you hire anyone. I was unable to do that because I was not told in advance that they were coming to get my stuff . I would have canceled. I do research and would have definitely passed on them and rented a Uhaul. They should absolutely be out of business. They operate under different names and their are multiple pages of complaints about them on Facebook.

Stay away from these people at any cost.

Move size: 2 Bedroom Home Service cost: $3000

I hired NW relocation for my move from Washington State to Florida. It took them 2 months and 2 weeks to delivery my household goods. I moved into an apartment temporarily so the the majority of my goods had to be moved into storage my storage unit in FL. The movers never took off the moving blankets from my furniture so it wasn't until I moved into my home 8 1/2 months later that I was able to see all of the damage. Several of my boxes were literally crushed, my headboards (king and queen) were damaged (1 beyond fixable), lamps were broken, and a few things never arrived, my vacuum had to have been dropped because there were internal broken pieces and it would not work. I submitted a claim for damage but because it was postmarked 1 day beyond their 9 month cut-off they denied my claim for damages. I hope to never move again, but if I do, I will never use this company nor would I recommend their services. If I could give anything less than 1 star, I would.

Move size: 3 Bedroom Home Service cost: $12000

I am embarrassed to have to write this. I am. I am normally good about doing my due diligence but I was moving too fast. I trusted a "broker" and hence here I am with the rest having to write to this review to do my human responsibility to others to warn you about this scam/shady "company" as I say "company" sarcastically. They are a scam. You will lose your expensive items, have no contact with them after the fact, and will basically have to eat your losses. They are scam and why they are allowed to stay in business is any of our guesses. What a shame. You will be forced to buy all new things. You will be out of pocket for the amount these scam artists charge you and then for new items. DO NOT DO THIS! As if your FATHER were talking. *DO NOT USE THIS NORTHWEST RELOCATION** DO NOT DO IT!!

Move size: 3 Bedroom Home Service cost: $3000

The movers for this worthless company arrived today….and almost everything that could be broken was broken. Riedel wine glasses, vases, candle glass, a marble tissue dispenser, a pedestal lamp. The Éthan Allan book case had a huge dent in the front, a Crate and Barrel wine rack had the finish rubbed off because of poor packing. You provide insurance at $.60 per pound. Worthless when it comes to delicate items.

Almost every single box was crushed. Heavy boxes stacked on light ones marked fragile.

The drivers propped the mattress and box spring up against the building with the protective plastic cover open on top of the dirt and mud of a flower garden. Morons!

I would not send a pile of dog crap with you or your garbage company ever again.

Move size: 2 Bedroom Home Service cost: $4700

We signed a contract with A On Time Movers they sub contracted for delivery with NW Relocation. We requested a three day notice so the facility where my 96 year old mother lives could relocate the loaned furniture she had to get because A On Time was so late in delivering her furniture. Instead they called late on a Saturday and demanded they be paid $2200 in cash or no delivery! They showed up at 6:30 AM after promising 12:00 noon and would not deliver until they had the cash. Due to extremely resourceful daughter-in-law we got their money. So my 96 year old mother and 64 year old wife who has had 14 back surgeries asked this 6’8” man named Hans if he would slide the borrowed bed six feet so her bed could be set up as help from the facility would not be there until 9:00 AM. His response was it wasn’t his job!! Almost every thing they brought in was damaged furniture broken, filing cabinet unable to open, wardrobe box turned upside down, remote for the bed lost, mattress retention bar lost, boxes torn open. Run and never use this company I wouldn’t recommend them to move a broken dog crate. Rude to the point of insanity. Hans should be imprisoned for elder abuse everything was not his job and wouldn’t move a thing that he didn’t bring!!

Move size: 1 Bedroom Home Service cost: $2150

THE MOST HORRIBLE EXPERIENCE. I am so incredibly disappointed. When I spoke with Jachin Drinkard at Safe Ship he assured me that we would have such a smooth moving experience. He said that our belongings would be picked up and put into a sealed container that would not be opened until they reached our destination. Not what happened, they outsourced our move to NW Relocation. We were relocating from Portland, OR to Austin, TX. We knew that this would be an expensive move but we wanted it to go smoothly so we decided to pay a moving company instead of renting a uhaul and moving it ourselves (HUGE MISTAKE). When our belongings showed up at our new home in Austin (3 weeks later, even though they told us it would be 8-10 days) everything looked like it had been thrown down a trash compactor. EVERY.SINGLE.BOX was smashed and ripped open. Not only did they break 2 out of 3 of our TVs, but they also broke multiple pieces of furniture. So when Jachin told me that it would stay in one container that was a LIE, it was moved from our home to a storage unit, to another truck, to another unit, to another truck, and then to our home.

Multiple items were stolen out of our boxes which is just so heartbreaking. We trusted this company with our belongings. We paid them over $15,000 to literally break everything we owned. Legal action to follow.

Stay away from this company and also call your home owners insurance and get insurance on the ACTUAL value of your items. Do not believe moving companies when they tell you they have insurance. They do not. Also, I have tried to get in contact with Tess at NW Relocation and have not gotten any response, it is disgusting!

Move size: 3 Bedroom Home Service cost: $15000

This move was an absolute nightmare! Many of our belongings were DESTROYED due to an angry mover. He literally dropped boxes off the truck, then dropped them again onto the ground in our garage and basement, which is just off the garage. The boxes were crushed and damaged. He refused to move anything upstairs to the main floor despite my contract including one flight of stairs. He didn’t assemble any furniture, which was also in our contract. At one point he sat down and stated to my husband that unless we could paid him more money he would not move anything upstairs to the main floor. When we finally agreed to pay, he said he would only move the 1/4 of our stuff that was still on the truck and not all the items already in the garage. Throughout the move, additional charges had been added bit by bit and we ended up paying an extra $5,000 over what we were originally quoted, only to not even have our items moved in accordance with our contract! Finally, our driver, Jamaal, who was angry that I had moved the drop off date to the next day so my husband could be home, (I was in another country) continuously insulted me to his co-worker loud enough for my husband to hear from another room. When I emailed and called the company about this, all they said was “we’ll use this as a training experience”!

Move size: 3 Bedroom Home Service cost: $10500

Nothing these guys say in the sales process every becomes true except that the reputation of moving companies is horrible. Guess what? These guys are probably the worst ones out there. Where do I start? They claim to use Northwest based drivers, but our driver was from New York and doesn't even work for them. They nickle and dime you for everything. They even had the nerve to charge for extra stairs. They don't do any research on the destination, so they leave that entirely up to you. Lies, lies, lies. Do not do business with them.

Service cost: $6000

When they arrived, the driver presented me with the paperwork to sign before unloading the truck. He was hours late and I was tired, so I signed it. First mistake. Pretty much everything that could be broken was broken. They dismantled a reclining chair that was never meant to be taken apart; a lot of the hardware was missing and the driver had no idea how to even begin putting it together. The assembly bolts for the bed were stripped and, once again, the driver had no idea how to even begin assembling it. My desk was crushed to splinters when it came off the truck. There were broken bits and pieces of my vacuum cleaner scattered in the street. It had to be discarded. Two small tables are missing. Most of the boxes were dumped upside down so I couldn't read the labels. Heavy boxes were stacked on top of lighter boxes so the lighter boxes were crushed. I would have done better to have a bonfire before I moved and hire two drunks with a pickup truck to move the unbreakables. .

Service cost: $1700

Absolute worst move!.  I moved from Seattle to San Antonio.  I was told 3-4 days to get my things. Drove as fast as I could to beat them to SA.  They hadn't even loaded the stuff.  When it finally arrived 12 days later.  Things were broken, destroyed or mashed.  Brand new boxes were torn or smashed.  The dog food carrier had only 3 wheels. Cups, glasses broken. Plastic totes that have moved three time had the lids broken.  I have used Mayflower and United both and NOTHING was ever broken.

They flat out had no respect for my belongings. The adage " You get what you pay for "holds true for this company.  According to the BBB they are not accredited through them although they have it on the web site that they are.   The manager Gil lied about delivery date.  I had to have somebody drive 2 hours to be here as I had to work.  I should only have paid for what wasn't smashed or broken.  CASH ONLY, BEWARE. .

Service cost: $3100

I was moving from Colorado to Texas, told it would take 4-5 days..6 weeks later recieved my items.  Not only was I forced to sleep on an airmatress for a month and a half, when we got our things they were missing items, items were broken.  They just didn't care.  Terrible customer service when I called in, the guy just got defensive saying that "he was just doing his job".  REALLY?!?! If you were DOING YOUR JOB, you would have probably found my missing guitar.  Which, by the way he called to say "he had a guitar, but its not my guitar".  WHY WOULD YOU CALL ME TO SAY THAT?  I took out movers insurance, but the deductable was higher than the guitar ($1000).  I told him that it was ridiculous to call me to say that and they can reimburse me for some cents a pound, but for a 5 lb acoustic guitar, sounds like it is not worth it.  These people just do not care.  SO NEVER, EVER, EVER, THINK ABOUT THIS COMPANY.  Do you want to sleep on the floor for a month and a half?  Do you want your valuables broken (my wife's pottery collection, which was wrapped and DOUBLE BOXED.  HOW DOES THAT BREAK?)
 
Save your money, save some time, because walking your things one at a time is faster than this company.  .

Service cost: $2600

We booked a moving truck via the budget.  I was quoted several hundred less than what I got charged.  I even sold many of my items before the movers got there so there was much less than what I had gotten the quote on.
The entire booking via budget was a mess!  Then I was told that new relocation was my assigned mover and to contact them for any future communications.  I was promised a set date for pick up but then was told that I had to pay an additional 200$ for that day.   We had also made arrangements to have the entire bill prepaid by credit card.  Movers get to my home and try to demand cash or money order.  Argued me and I could barely understand the guys because their English was so bad.
I was told to pick a first available delivery date only to find out that they will not even load your stuff to leave until that date.  Made no sense to me!  This company is not open on weekends and there is no one to help you.  I called numerous times and would only get voice mails and no one returned calls.  There were times when I got through that they would put me on hold only to disconnect me. 
We finally got through to pay the bill in full to find out they had all wrong numbers and a wrong delivery address.  Corrected info many times with company only to be told they still had the wrong info.
The driver called my emergency backup number instead of my cell.  Yelled at my mom that I had to pay the bill cash.  My husband called the driver back and explained that it was paid in full and the driver with very very bad English yelled at my husband for at least 10 minutes that we had to give him cash. The driver was unwilling to contact the office for updated info.  
Finally, delivery was made and my boxes were all smashed up.  ( these were new haul boxes) one box was so smashed it had some liquid all over it.  All boxes but stacked in my garage and with no care or order of what was in it. 
Computer monitor packed in original box was damaged. 
 
If you do not believe me email me and I will send you copies of my pics, both of my items on the truck all over the place and in my garage.  Also, most boxes were placed upside down and boxes ripped up. I would have posted but they are on my phone. 
 
No way to treat someone's belongings!  Especially for 2400$  worst moving experience of my life! Next time I will rent a haul and do it myself.

Service cost: $2400

We contacted NW Relocations to move us from OR to GA.  When we did not hear from them as we were instructed we would be, we contacted them to get confirmation of pickup date and time. They did not have us scheduled for pickup until the day after we had agreed on.  We had to spend time getting this resolved and they arranged to come the day that was originally agreed on.  The morning they were to arrive to pick up our belongings, they were supposed to be there at 9am and did not arrive until almost 11:30.  The loading of our belongings was supposed to take no more than 5 hours.  Everything was packed and in a storage unit and it took them until 8:45 that evening to get our belongings loaded.  We only had 4 days to to be in GA and since it had taken all day we now only had 3 days to drive cross country. Once the delivery finally arrived, we had several items that were broken and a box that was missing.  We contacted the company and explained that we had missing items and could not get the issue resolved.  I went from customer service to her supervisor and so on until I was passed to the owner of the company.  It took almost a week to hear back from him only to be told they were not responsible for the "lost" items.  It was like talking to a brick wall and still not resolved.   I am now in the process of contacting the Better Business Bureau in hopes that something can be done but wanted to warn everyone else to avoid dealings with this company!

Service cost: $11000

We contracted Northwest Relocation for our move from Denver, Colorado to Raleigh, NC. We received our initial quote from this company on 7/1/13 with a pickup day of 7/9/13. We then had an additional load which was picked up on 7/22/13, three days past the promised pickup time, forcing us to delay our move and remain in Denver while we waited. My phone calls were never returned and I was forced to make multiple calls daily to receive the slightest bit of help. My questions were repeatedly dismissed by every service agent I spoke to, all of whom frankly could care less about any of my concerns.While these experiences were unpleasant and bothersome, they were only the tip of the iceberg. Our move in date had been set at 8/1/13 since my initial contract with the company on 7/3/13. This date was confirmed at every juncture of the process without any mention of the delivery being delayed or altered in any way. I never received any follow up calls, emails or notifications of any kind, leading me to believe that everything was still on schedule.On 7/30/13, I called again to verify the delivery of our items. At this point, after a bit of arm twisting they conceded to us that our things may not be there until 14 days after the stated delivery day. While this is buried in the fine print of their quotes, it had not been mentioned a single time in any way from the plethora of representatives I had spoken to within the company. Our date of 8/1/13 was confirmed to me a minimum of 10 times without a single person mentioning the "delivery window" until after they had taken all of our things, charged us and essentially taken us hostage. We are now in an empty home with none of our things for up to two weeks.At this point Northwest Relocation has established a pattern of poor service and general disregard for customers that I find utterly unacceptable. Between service reps hanging up on us, supervisors "gone for dentist appointments" and representatives blaming us for the situation,I am disgusted with the way we have been treated.I fully understand the verbiage in regards to the delivery time is in the contract, however to not point that out or even mention it until two days prior to delivery is terribly negligent. On top of that, to take a disrespectful and almost scolding tone with a customer who simply wants to be able to start their life after giving you thousands of dollars is just wrong. We continue to call and essentially beg for anybody to talk to and help us with no results. Our things finally arrived on 8/17. The drivers were nice enough and everything was there and in decent condition, but we were so upset with the company by this point it couldn't be recovered. They didn't respond to our BBB complaint, in fact they called us and essentially threatened us for making it. The customer service manager told us we were liars multiple times and we were unable to get an official price quote until 2 days before. Overall, the lack of professionalism and general rudeness of this company was appalling. They were very slick in treating us well until we paid them and had our things, at which point a total 180 occurred. Had they been straightforward, showed they cared or empathized whatsoever I may not feel this way, but that was far from the case.Do not use this company.

Service cost: $2800

This is how it went down. Pick up day went well (23 Aug 2013). Todays is 4 Oct 2013 and I don't hve my items. I've contacted the driver's and all I've been told is tomorrow and nothing. I'm afraid that my items are misplaced or broken. NW said oh we will take $120.00 off lol. All I ask you is my stuff and I can't get that. Some people may have had a great experience with them but do as you wish. I'm ex military and I know how moves suppose to go and it not like this.

Service cost: $2500

From our pickup in Park City: -The driver of the truck could not pull into our complex, this is not our fault and somehow I got charged for distance even though I have seen countless other full length semi trailers inside of our complex. -My wife asked the driver to shrink wrap the mattress to protect it, and was verbally abused by him because he said nobody requested it and he didn't have any.  This despite that fact that the Order for Services clearly said that tape and shrink wrap would be provided for free.  -The helpless people who showed up repeatedly placed our TV (inside a box) upside down, even when instructed multiple times how to place it and to not put it upside down. -They also complained multiple times about the fact that there was no elevator, even though I told you, your dispatcher, and the driver repeatedly there was only stairs we had 3 flights that had to be navigated From the transit: -I called Saturday 6/28 to ask for status - “dispatch” didn’t have any idea who was driving or where our things were.  Said he would get information and text it to me.  Never heard back. -I called Monday 6/30 to ask - “dispatch” was yelling at someone else in a foreign language, was rude and said he would text me driver’s number - he finally did after 5 hours. -In the meantime, I called main line for NW Relocation 6 times, finally got a woman who said that I never filled out or signed documentation after pickup in PC (never even saw or heard this) and my things would not be delivered until that was resolved.   -She transferred me to someone who was supposed to send these forms to me for signing.  Left a message. -FINALLY got a text for a supposed driver, within 2 days of arriving in CA.  No clue on when I will get a date and/or time. -Paperwork was a complete debacle - my wife was not given any paperwork by the driver upon arrival for pickup, and then threatened that our things would not be delivered unless our paperwork was on file.  I had to call 3 people at NW Relocation to get paperwork FROM them, and even then the math was wrong and there were items in the paperwork that were never mentioned and/or not accurate according to the Order for Service contract that was e-signed.  Upon delivery, no surprise..the mattress was soaked and had a water stain on it.  8-10 other frames, glasses, lamps were also broken.  .

Service cost: $1700

 
Would not EVER recommend this mover.  Unlike so many of the reviews, ours was an instate move from Salem OR to Oregon City OR.  My husband explained very early in the price negotiation process that we were looking for a mover that would pack AND move us for medical reasons on July 30th, and he reiterated this throughout the 2 months when he periodically spoke with Ryan Alexander.  We were encouraged how in the beginning Ryan did a great job of keeping us in the loop - however this changed the closer to our move date we became, until the last few weeks when we heard nothing.  On the day before the move (July 29th), we called to confirm the details when they hadn’t called as they said they would, and when Sam the dispatcher called back he asked about delaying the move to two days later (July 31st).  We explained to Sam that it was a full pack and move, which he did not know about.  We also explained that our utilities were scheduled to be turned off at the old house so delaying the move was not an option.  He explained that the full pack and move would cost more than the $1100 estimate.  He wanted to call back later that same day after he’d worked us into the schedule.  He called back later that afternoon to tell us that we were scheduled between 1:30-3:30pm the next day.  We reiterated that it was a full pack and move and he stated that he understood.  We also told him that we had packed about half of the contents ourselves. 
 
The next day, we received a call from Sam past the scheduled time, saying that they would be late and would be there between 3:30 and 4pm.  At 4pm Sam called and said that they were finally done with the previous job and would arrive by 5pm.  When the team arrived closer to 5:30, Jesse the supervisor on the job was surprised to find out that it was a full pack and move.  He contacted the home office and gave us an estimate of $1500 to $2000 and said they would require payment in cash.  My husband quickly drove to the bank to get the cash before they closed.  As the workers began packing, Jesse explained that we were lucky because a full pack and move can cost upwards of $4000 but that he was discounting several items – specifically the boxes used.  During the packing process, it was explained that they would not pack ANYTHING liquid (vegetable oil, shampoo, laundry detergent, etc.) nor anything combustible (not only gas for our lawn mower, but even light bulbs).  These things had not been explained to us at all. 
 
They initially said that all would fit in the truck.  So we tried using up all of the gas in the lawnmower by mowing both the back and front yards while they worked into the evening and we finally taped the lawnmower handle open to burn up the rest of the fuel.  After about 30 minutes of it running, Jesse told us to turn off the lawnmower – we assumed because enough of it was used up.  However we then learned that it was because they knew they weren’t going to have enough room for everything, including the mower.  We found out that there were items from another move on the truck when they arrived, which made less room available for our belongings.  After taking all evening packing our items we finally arrived in Oregon City at 1am, waking our new neighbors while they quickly moved items into the home.  They had explained that they would only be putting up our bed, but as exhausted as we were, we did not balk.  The next day, we spent another $83 to rent a U-Haul truck to go pick up the items we could lift ourselves into the truck, leaving behind 3 whiskey barrels of strawberry plants we’d hope to grow at our new home. 
 
What started as an $1100 job ended up costing over $1600 with the additional money we gave to the U-Haul company.  We do not fault the Jesse and the workers for the majority of what went wrong during our move.  We hold the management – specifically Ryan Alexander and Sam responsible for not communicating many of the details – most importantly the details about ours being a PACK and MOVE project.  We’d hoped many of the troubles mentioned in many websites we would not experience because it was an intra-state move – but this was not the case. 
 .

Service cost: $1500