NorthWest Relocation

We booked a moving truck via the budget.  I was quoted several hundred less than what I got charged.  I even sold many of my items before the movers got there so there was much less than what I had gotten the quote on.
The entire booking via budget was a mess!  Then I was told that new relocation was my assigned mover and to contact them for any future communications.  I was promised a set date for pick up but then was told that I had to pay an additional 200$ for that day.   We had also made arrangements to have the entire bill prepaid by credit card.  Movers get to my home and try to demand cash or money order.  Argued me and I could barely understand the guys because their English was so bad.
I was told to pick a first available delivery date only to find out that they will not even load your stuff to leave until that date.  Made no sense to me!  This company is not open on weekends and there is no one to help you.  I called numerous times and would only get voice mails and no one returned calls.  There were times when I got through that they would put me on hold only to disconnect me. 
We finally got through to pay the bill in full to find out they had all wrong numbers and a wrong delivery address.  Corrected info many times with company only to be told they still had the wrong info.
The driver called my emergency backup number instead of my cell.  Yelled at my mom that I had to pay the bill cash.  My husband called the driver back and explained that it was paid in full and the driver with very very bad English yelled at my husband for at least 10 minutes that we had to give him cash. The driver was unwilling to contact the office for updated info.  
Finally, delivery was made and my boxes were all smashed up.  ( these were new haul boxes) one box was so smashed it had some liquid all over it.  All boxes but stacked in my garage and with no care or order of what was in it. 
Computer monitor packed in original box was damaged. 
 
If you do not believe me email me and I will send you copies of my pics, both of my items on the truck all over the place and in my garage.  Also, most boxes were placed upside down and boxes ripped up. I would have posted but they are on my phone. 
 
No way to treat someone's belongings!  Especially for 2400$  worst moving experience of my life! Next time I will rent a haul and do it myself.

Service cost: $2400

We contacted NW Relocations to move us from OR to GA.  When we did not hear from them as we were instructed we would be, we contacted them to get confirmation of pickup date and time. They did not have us scheduled for pickup until the day after we had agreed on.  We had to spend time getting this resolved and they arranged to come the day that was originally agreed on.  The morning they were to arrive to pick up our belongings, they were supposed to be there at 9am and did not arrive until almost 11:30.  The loading of our belongings was supposed to take no more than 5 hours.  Everything was packed and in a storage unit and it took them until 8:45 that evening to get our belongings loaded.  We only had 4 days to to be in GA and since it had taken all day we now only had 3 days to drive cross country. Once the delivery finally arrived, we had several items that were broken and a box that was missing.  We contacted the company and explained that we had missing items and could not get the issue resolved.  I went from customer service to her supervisor and so on until I was passed to the owner of the company.  It took almost a week to hear back from him only to be told they were not responsible for the "lost" items.  It was like talking to a brick wall and still not resolved.   I am now in the process of contacting the Better Business Bureau in hopes that something can be done but wanted to warn everyone else to avoid dealings with this company!

Service cost: $11000

We contracted Northwest Relocation for our move from Denver, Colorado to Raleigh, NC. We received our initial quote from this company on 7/1/13 with a pickup day of 7/9/13. We then had an additional load which was picked up on 7/22/13, three days past the promised pickup time, forcing us to delay our move and remain in Denver while we waited. My phone calls were never returned and I was forced to make multiple calls daily to receive the slightest bit of help. My questions were repeatedly dismissed by every service agent I spoke to, all of whom frankly could care less about any of my concerns.While these experiences were unpleasant and bothersome, they were only the tip of the iceberg. Our move in date had been set at 8/1/13 since my initial contract with the company on 7/3/13. This date was confirmed at every juncture of the process without any mention of the delivery being delayed or altered in any way. I never received any follow up calls, emails or notifications of any kind, leading me to believe that everything was still on schedule.On 7/30/13, I called again to verify the delivery of our items. At this point, after a bit of arm twisting they conceded to us that our things may not be there until 14 days after the stated delivery day. While this is buried in the fine print of their quotes, it had not been mentioned a single time in any way from the plethora of representatives I had spoken to within the company. Our date of 8/1/13 was confirmed to me a minimum of 10 times without a single person mentioning the "delivery window" until after they had taken all of our things, charged us and essentially taken us hostage. We are now in an empty home with none of our things for up to two weeks.At this point Northwest Relocation has established a pattern of poor service and general disregard for customers that I find utterly unacceptable. Between service reps hanging up on us, supervisors "gone for dentist appointments" and representatives blaming us for the situation,I am disgusted with the way we have been treated.I fully understand the verbiage in regards to the delivery time is in the contract, however to not point that out or even mention it until two days prior to delivery is terribly negligent. On top of that, to take a disrespectful and almost scolding tone with a customer who simply wants to be able to start their life after giving you thousands of dollars is just wrong. We continue to call and essentially beg for anybody to talk to and help us with no results. Our things finally arrived on 8/17. The drivers were nice enough and everything was there and in decent condition, but we were so upset with the company by this point it couldn't be recovered. They didn't respond to our BBB complaint, in fact they called us and essentially threatened us for making it. The customer service manager told us we were liars multiple times and we were unable to get an official price quote until 2 days before. Overall, the lack of professionalism and general rudeness of this company was appalling. They were very slick in treating us well until we paid them and had our things, at which point a total 180 occurred. Had they been straightforward, showed they cared or empathized whatsoever I may not feel this way, but that was far from the case.Do not use this company.

Service cost: $2800

This is how it went down. Pick up day went well (23 Aug 2013). Todays is 4 Oct 2013 and I don't hve my items. I've contacted the driver's and all I've been told is tomorrow and nothing. I'm afraid that my items are misplaced or broken. NW said oh we will take $120.00 off lol. All I ask you is my stuff and I can't get that. Some people may have had a great experience with them but do as you wish. I'm ex military and I know how moves suppose to go and it not like this.

Service cost: $2500

From our pickup in Park City: -The driver of the truck could not pull into our complex, this is not our fault and somehow I got charged for distance even though I have seen countless other full length semi trailers inside of our complex. -My wife asked the driver to shrink wrap the mattress to protect it, and was verbally abused by him because he said nobody requested it and he didn't have any.  This despite that fact that the Order for Services clearly said that tape and shrink wrap would be provided for free.  -The helpless people who showed up repeatedly placed our TV (inside a box) upside down, even when instructed multiple times how to place it and to not put it upside down. -They also complained multiple times about the fact that there was no elevator, even though I told you, your dispatcher, and the driver repeatedly there was only stairs we had 3 flights that had to be navigated From the transit: -I called Saturday 6/28 to ask for status - “dispatch” didn’t have any idea who was driving or where our things were.  Said he would get information and text it to me.  Never heard back. -I called Monday 6/30 to ask - “dispatch” was yelling at someone else in a foreign language, was rude and said he would text me driver’s number - he finally did after 5 hours. -In the meantime, I called main line for NW Relocation 6 times, finally got a woman who said that I never filled out or signed documentation after pickup in PC (never even saw or heard this) and my things would not be delivered until that was resolved.   -She transferred me to someone who was supposed to send these forms to me for signing.  Left a message. -FINALLY got a text for a supposed driver, within 2 days of arriving in CA.  No clue on when I will get a date and/or time. -Paperwork was a complete debacle - my wife was not given any paperwork by the driver upon arrival for pickup, and then threatened that our things would not be delivered unless our paperwork was on file.  I had to call 3 people at NW Relocation to get paperwork FROM them, and even then the math was wrong and there were items in the paperwork that were never mentioned and/or not accurate according to the Order for Service contract that was e-signed.  Upon delivery, no surprise..the mattress was soaked and had a water stain on it.  8-10 other frames, glasses, lamps were also broken.  .

Service cost: $1700

 
Would not EVER recommend this mover.  Unlike so many of the reviews, ours was an instate move from Salem OR to Oregon City OR.  My husband explained very early in the price negotiation process that we were looking for a mover that would pack AND move us for medical reasons on July 30th, and he reiterated this throughout the 2 months when he periodically spoke with Ryan Alexander.  We were encouraged how in the beginning Ryan did a great job of keeping us in the loop - however this changed the closer to our move date we became, until the last few weeks when we heard nothing.  On the day before the move (July 29th), we called to confirm the details when they hadn’t called as they said they would, and when Sam the dispatcher called back he asked about delaying the move to two days later (July 31st).  We explained to Sam that it was a full pack and move, which he did not know about.  We also explained that our utilities were scheduled to be turned off at the old house so delaying the move was not an option.  He explained that the full pack and move would cost more than the $1100 estimate.  He wanted to call back later that same day after he’d worked us into the schedule.  He called back later that afternoon to tell us that we were scheduled between 1:30-3:30pm the next day.  We reiterated that it was a full pack and move and he stated that he understood.  We also told him that we had packed about half of the contents ourselves. 
 
The next day, we received a call from Sam past the scheduled time, saying that they would be late and would be there between 3:30 and 4pm.  At 4pm Sam called and said that they were finally done with the previous job and would arrive by 5pm.  When the team arrived closer to 5:30, Jesse the supervisor on the job was surprised to find out that it was a full pack and move.  He contacted the home office and gave us an estimate of $1500 to $2000 and said they would require payment in cash.  My husband quickly drove to the bank to get the cash before they closed.  As the workers began packing, Jesse explained that we were lucky because a full pack and move can cost upwards of $4000 but that he was discounting several items – specifically the boxes used.  During the packing process, it was explained that they would not pack ANYTHING liquid (vegetable oil, shampoo, laundry detergent, etc.) nor anything combustible (not only gas for our lawn mower, but even light bulbs).  These things had not been explained to us at all. 
 
They initially said that all would fit in the truck.  So we tried using up all of the gas in the lawnmower by mowing both the back and front yards while they worked into the evening and we finally taped the lawnmower handle open to burn up the rest of the fuel.  After about 30 minutes of it running, Jesse told us to turn off the lawnmower – we assumed because enough of it was used up.  However we then learned that it was because they knew they weren’t going to have enough room for everything, including the mower.  We found out that there were items from another move on the truck when they arrived, which made less room available for our belongings.  After taking all evening packing our items we finally arrived in Oregon City at 1am, waking our new neighbors while they quickly moved items into the home.  They had explained that they would only be putting up our bed, but as exhausted as we were, we did not balk.  The next day, we spent another $83 to rent a U-Haul truck to go pick up the items we could lift ourselves into the truck, leaving behind 3 whiskey barrels of strawberry plants we’d hope to grow at our new home. 
 
What started as an $1100 job ended up costing over $1600 with the additional money we gave to the U-Haul company.  We do not fault the Jesse and the workers for the majority of what went wrong during our move.  We hold the management – specifically Ryan Alexander and Sam responsible for not communicating many of the details – most importantly the details about ours being a PACK and MOVE project.  We’d hoped many of the troubles mentioned in many websites we would not experience because it was an intra-state move – but this was not the case. 
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Service cost: $1500

This was the absoolute worst move I've ever experienced, and I've moved at least 15 times. I thought I was being moved by TransUnited, who had good reviews, but they brokered my job out to these guys. To start, they didn't show up until two days  after they were supposed to, causing me to start my cross-country trip late and lose hotel deposits. They held my stuff for 65 days, one week longer than my move-in date, and even though I was given 45 days free storage by TransUnited they refused to honor more than 30 days and charged me for an extra month of storage. Because they kept my stuff an extra week I had to sleep on a beach chair (and lucky me, got to pay for the privilege!) There were several items damaged, which I expected, but they also lost two boxes, one of which held a number of irreplaceable items. They were not worth much monetarily, but had great sentimental value and I am heartbroken over their loss. After three months the company has made no attempt to locate and return those boxes and given this experience I doubt they ever will. I cannot recommend this company.

Service cost: $4000

I was waiting to see if I received a tool box that was lost in my move (they told me they found it) before writing my final review.  It never arrived.   My last minute move began with a quote from Budget.  This is the first problem.  They are middle men who quote low to get the sale, then the bad news when NW Relocation shows up and it's TRIPLE the price. He spent too much time bashing Budget and not working with his men this I felt put them behind schedule.   One of the workers didn't speak or understand English very well, he needed to be supervised but he wasn't and this caused most of my troubles with them.  He packed my moving folder with all my necessary papers, passport and money that was near my computer on the counter.  Mind you his job was to pack the kitchen items, pots, pans, etc.  When it was discovered that the folder was missing, Dan (the foreman) immediately blamed me.  Saying “that I was mistaken and often times customers say things like that and it wasn't true”. Practically yelling. He was pretty cold and unhelpful until he suddenly remembered seeing the leather folder himself.  Then he softened his tone with me. However, while unpacking the boxes, they didn’t repack carefully, my clothes got dirty and items were broken.  He also packed two bags of garbage that was smelly when I opened my boxes. Stupid and unprofessional.   When my items arrived, the delivery guy held my things hostage until I paid him in cash first.  He refused to take my items off the truck.  So I paid him.  then we were suppose to count the boxes to make sure nothing was missing, he refused to do that.  He then proceeded to hit on me asking to come back and make dinner for me and help me unpack.  I was disgusted.  Then around 10:30pm he called saying that he found a rug in his truck that belonged to me.  He said he couldn't bring it back because he was gambling and he couldn't leave his 'good winning hand’.  I had to get up and get dressed in the middle of the night to go get my rug.    In addition, most of my dishes were broken, my lamps were destroyed and my bookcase was damaged because it was never put in a box as promised.   Then finally, I called the office asking about my toolbox.  Neil said he found it and was tying to reach me.  Mind you he was calling the wrong number. He said that they would put it on the next truck down here.  When I never received it, I called and I was told that they sent it UPS.  I asked for the weigh bill number to trace it.  I was told that they lost it.  So then I said I could still find it with the credit card number that was used.  He then told me, that he paid cash so there's no record.  You tell me, what business does this?  You be the judge as to what happened to my tool box?? They stole it.   All in all, 99% of my experience was negative. .

Service cost: $2000

We were turned over to this company by Delta Van Lines for a move from Portland to Minneapolis. They came late and finished in the dark. When items arrived in Minneapolis we found we were missing a rug. After several calls and promises by them of asking all involved if they had seen it, it was found to be missing and since they are only liable for .60 per pound liability on missing objects, they really do not care. Someone in this group now has a nice rug. They have changed the name of this company now to "The Moving Company" from Northwest Relocation, presumably because of bad reviews. Same owner, Gil Dorfman,Their phone number and ICC-MC # are the same. Just a way of trying to obfuscate which seems to be their M.O.
Do not use them!

Service cost: $4968

Damaged items, dirty items, lost items. YES on all three. We contracted with Coast to Coast moving in Florida. They sent us to NW Relocation in Portland to move us from Portland to Sun City West, AZ. Long story short, they have been rude, did not deliver a good portion of our furniture and 25 boxes which they "lost", or "misplaced". How does a moving company misplace or lose a customer's items? Upon delivery we asked the driver and helpers to carry our sofas into the house. We were told ahead of time that they would. The driver said no since we packed them in boxes ourselves. I told him my husband has a heart problem and can't lift much and being 70 years old myself and recently having foot surgery I could not lift them. The driver said "that's not my problem". The items that were delivered had many crushed boxes and furniture damaged. The day of our delivery I contacted the owner of Coast to Coast and he seemed concerned and caring and assured me we would be compensated and that Coast to Coast always backs the customer. What a joke! I sent an email to him as well as one of the owners of NW Relocations and no response in regards to compensation. After a month of looking for our missing furniture saying they could not find it, we started the claim process as well as going out and purchasing a new bedroom set (yes, they lost our bedroom set), and recliners to replace missing one's. 4 days after starting the claim process NW Relocation called and told us they found our belongings. WHAT?!!? A month after picking them up in the first place. We are now out the money we spent on furniture and other missing items we purchased to set up our home. You would think that since we went thru so much emotional and mental anguish over this whole thing and the lack of communication from the company did not help, that NW Relocation would get us our belongings as soon as possible. Also, work with us to compensate our move. We were told we will be treated like any other delivery and they have 14 days to deliver the lost half of our stuff. Are you kidding me?!? They are already in breach of contract but they really don't care. This company is not worth the anguish you will suffer if you use them. Coast to Coast told us NW Relocation is a good company and we could trust them to do a good job for us. Another dishonest statement. They are by far the worst company we have ever had the displeasure of doing business with. They also billed us $612.00 more when they came to load our items from our storage units. We felt we had no other option but to go along with it. Lesson learned..rent a truck and move ourselves! Don't trust this company!!

Move size: 2 Bedroom Home Service cost: $3400