NorthWest Relocation

Do not use this company or you will be sorry!! I have never had a worse experience in my life. The quote more than doubled, instead of 2400 it was 5000!! They didn't even get everything on the truck, I had to get a storage unit for 2 months and had to pay them again to get the rest. All the boxes looked like went through a hurricane. They broke about 20 things, including my grandmothers china. I will never get over that!! Also had missing things. They charged about 1000 just for extra packaging that I was not told about. I was stuck with them because I only had 2 days to move , I did not know what to do. So I filed my claim. It took 3 months for them to tell me I get nothing because I signed that I recieved evrything in good condition. How do I know everything was in good condition until I unpacked!! Whitch they ask for original documents so you cannot look yo see what you signed!! This company is a joke and a scam. They do not deserve to be in business!!

Service cost: $5000

Moved from CO to FL, which we had done the opposite trip of 4 years prior and received a relatively low quote over the phone based on the number of items we had to move. We weren't taking any bedroom furniture, no dining room set, mostly boxes of books and clothes and some small furniture. On the day the movers arrived, the price increased drastically. Went from a $1200 move to a $1900 move. FML. We inquired with the movers when we could expect our belongings to arrive and he said, 2 weeks. This seemed like a tolerable amount of time given that we ourselves planned on driving to FL. This is where I will tell you the single most important thing you need to know, READ THE FINE PRINT. In our haste we failed to read the details of our moving agreement. We should've known better when the price increased, but we forged ahead since we were stuck between  a rock and a hard place. The actual agreement says, that NO VERBAL AGREEMENTS are VALID. Yes that's correct, whatever the gent said on the phone about $1200 and the movers stating 2 weeks delivery time were not valid. By signing we also agreed that they had 21 BUSINESS DAYS from the first date we said we were available to accept our belongings. What's that you say, how could it take that long for cargo to make it 2000-ish miles when Google says that it should take about 30 hours if driven straight though? Oh well, also forgot to mention that the "movers' were really just fetchers. They took our stuff to a warehouse in Denver and left it there. Considering that I moved right before Thanksgiving, they legally didn't have to have to have it to me until Xmas.  They have a customer service agent named Julie who while nice is so very unprofessional saying, Mami, every other sentence. I read the horrible reviews of them after I made the initial, [EDIT] is up with my stuff after 2 weeks and decided to just not panic and to hope that Julie was telling me the truth about when our stuff would arrive and that no one would steal or lose our things. Oddly, oddly Julie called us on the day she said she would with the drivers name and phone number. Spoke with the driver and he was informative and pleasant. Our belongings arrived later than I would have preferred due to a random F-DOT stop right before arrival.  Thankfully, everything arrived intact.  For all the awfulness I have read mine seems like the best possible of a terrible company.

Service cost: $1900

WORST EXPERIENCE EVER WASTE OF MONEY, WASTE OF TIME TERRIBLE SERVICE DO NOT HIRE THEM- THEY WILL DAMAGE YOUR BELONGINGS AND WILL NOT BE AVAILABLE TO YOU AT ALL DURING YOUR MOVE Despite a late delivery, I was told there was no way my belongings could be delivered at a time I was available. Instead, I was informed that I would be charged an additional $550 for every day my belongings had to be placed in storage until the next delivery truck headed my way-- date unknown. Could be a day, could be a month. NO costumer service. They do NOT answer your calls, return your messages or emails.   YOU ARE BETTER OFF WITH ANOTHER COMPANY.

Service cost: $2100

Northwest Relocation (set up through Vanguard Relocation Services) picked up my household goods from WA to be delivered to TN.  My household goods were delivered minus two (2) boxes.  The following day I notified the moving truck driver, via text message on his cell phone, that two (2) of my boxes were missing.  I hoped that if they were still on the truck he would put them aside.  One of the boxes contained jewelry and the other name brand clothing.  I also notified my contact at Vanguard, who I set up my move through, of the missing boxes.  I was told they would try to locate the boxes and to file a claim.  A few days later, I was informed one (1) of my boxes was found.  Upon delivery of what they thought was one of my boxes I discovered that it was not one of my missing boxes but, instead a box of dirty towels! On several occasions I notified the moving company representative that the box was not mine and asked how he would like me to return the box.  To date, the moving company has not responded. On numerous occasions and to no avail I have tried to contact them on the status of locating my boxes and returning the box that does not belong to me. The moving company’s lack of effort/communication regarding the return of the box that is not mine, confirms their complete unprofessionalism in the attempt to locate my two missing boxes and general business practices.  The representatives no longer respond to my emails regarding what steps they have taken or are taking to locate my two boxes.   As referenced earlier the two boxes that were not delivered contained jewelry and expensive clothing.  Vanguard states on their website that they are committed to top level customer satisfaction. They clearly have not tried to meet a minimum standard of customer satisfaction. .

Service cost: $4300

GTS Shipping Window Inc are ghetto crooks. They will not handle your personal items with care. My household items were damage. What really hurt was that my sentimental items were damage to an extent of unrepairable. I found that there rats in there storage. Some of my boxes gotten chew through by rats. In addition, the blanket they use or there storage area could carry some invasive insect. I caught a few cockroaches that came out of the damaged boxes. I am planning to replace my bed mattress. I am afraid that could also carry bed bugs. One last thing, they will steal your belonging. My wine collection was stolen. I am so upset I can’t even put into words. I had collect those wines on my travels over almost 10 years.

Move size: 3 Bedroom Home Service cost: $7000

Nothing these guys say in the sales process every becomes true except that the reputation of moving companies is horrible. Guess what? These guys are probably the worst ones out there. Where do I start? They claim to use Northwest based drivers, but our driver was from New York and doesn't even work for them. They nickle and dime you for everything. They even had the nerve to charge for extra stairs. They don't do any research on the destination, so they leave that entirely up to you. Lies, lies, lies. Do not do business with them.

Service cost: $6000

When they arrived, the driver presented me with the paperwork to sign before unloading the truck. He was hours late and I was tired, so I signed it. First mistake. Pretty much everything that could be broken was broken. They dismantled a reclining chair that was never meant to be taken apart; a lot of the hardware was missing and the driver had no idea how to even begin putting it together. The assembly bolts for the bed were stripped and, once again, the driver had no idea how to even begin assembling it. My desk was crushed to splinters when it came off the truck. There were broken bits and pieces of my vacuum cleaner scattered in the street. It had to be discarded. Two small tables are missing. Most of the boxes were dumped upside down so I couldn't read the labels. Heavy boxes were stacked on top of lighter boxes so the lighter boxes were crushed. I would have done better to have a bonfire before I moved and hire two drunks with a pickup truck to move the unbreakables. .

Service cost: $1700

Absolute worst move!.  I moved from Seattle to San Antonio.  I was told 3-4 days to get my things. Drove as fast as I could to beat them to SA.  They hadn't even loaded the stuff.  When it finally arrived 12 days later.  Things were broken, destroyed or mashed.  Brand new boxes were torn or smashed.  The dog food carrier had only 3 wheels. Cups, glasses broken. Plastic totes that have moved three time had the lids broken.  I have used Mayflower and United both and NOTHING was ever broken.

They flat out had no respect for my belongings. The adage " You get what you pay for "holds true for this company.  According to the BBB they are not accredited through them although they have it on the web site that they are.   The manager Gil lied about delivery date.  I had to have somebody drive 2 hours to be here as I had to work.  I should only have paid for what wasn't smashed or broken.  CASH ONLY, BEWARE. .

Service cost: $3100

I was moving from Colorado to Texas, told it would take 4-5 days..6 weeks later recieved my items.  Not only was I forced to sleep on an airmatress for a month and a half, when we got our things they were missing items, items were broken.  They just didn't care.  Terrible customer service when I called in, the guy just got defensive saying that "he was just doing his job".  REALLY?!?! If you were DOING YOUR JOB, you would have probably found my missing guitar.  Which, by the way he called to say "he had a guitar, but its not my guitar".  WHY WOULD YOU CALL ME TO SAY THAT?  I took out movers insurance, but the deductable was higher than the guitar ($1000).  I told him that it was ridiculous to call me to say that and they can reimburse me for some cents a pound, but for a 5 lb acoustic guitar, sounds like it is not worth it.  These people just do not care.  SO NEVER, EVER, EVER, THINK ABOUT THIS COMPANY.  Do you want to sleep on the floor for a month and a half?  Do you want your valuables broken (my wife's pottery collection, which was wrapped and DOUBLE BOXED.  HOW DOES THAT BREAK?)
 
Save your money, save some time, because walking your things one at a time is faster than this company.  .

Service cost: $2600