Northern Moving Systems

I was hustled, big time. These guys are good. It wasn't their first time and it won't be their last. After going through my inventory over the phone, I was quoted $4,800, months prior to my move. It was the lowest bid of the three that I received so we paid the deposit. This was the start of the hustle. After ignoring my calls and emails during the weeks leading up to my move to confirm pick up dates/times and to review my inventory, I receive a call at 830pm the night prior to my move, confirming my biggest fear. I was told that I had much more to move than they had accounted for and I would need an entire truck which was going to cost me... big time. There was no talk of what additional items I had, they just said that I had more than they had accounted for. The next morning (the morning of our move), I receive an email at 9:51am with an updated contract for $8,000 - 60% move than the "bait" that I bit on originally. The phone rings and I am told that I either need to sign the contract or they will cancel my move. At this point, I have closed escrow on my house and I am obligated to vacate the house the following day. This is the second part of their hustle. They had me over the barrel and I had no options and they know it. After I signed, the movers arrive and immediately have me sign their contract (not Northern Moving Systems) and I notice that they have a 2.3 star rating with the BBB. Again, at this point, you have no options. At the end of things, my calls to management and customer service were dodged and I can't get any sort of accountability from these grifters. Either the estimator intentionally low balled my bid to execute this scam or he is incompetent, either way, I paid the price and forked over an extra $3,000 the morning of my move because they had me, and they got me. Moving is stressful enough - do not add being extorted for your hard earned money to the things to worry about when moving.

Move size: 4 Bedroom Home Service cost: $8000

I have moved several times over the years and never had a single issue until my most recent move. This company was the very worst. I reserved the date 3 months in advance and they wouldn't give me a confirmed date until 24 hours before the time they would be there. Then they got another company to do the move. Dates and times were all mixed up from pick up right through delivery. Several items including furniture were damaged. The dispatcher was very rude and condescending. Never again with this company.

Move size: 1 Bedroom Home Service cost: $6800

I needed my piano moved from my place to my mother's, both locations in Texas. I had called around to numerous places but Northern Moving Systems stood out right from the start. I knew right away when speaking with her that I was going to go with this company without a doubt. Booking was easy, the guys who came to move the piano were friendly and went through exactly what they were going to do to move the piano safely. In the future if I need to move anything else I am definitely going with Northern Moving Systems.

Move size: 3 Bedroom Home Service cost: $2650

We chose this company based on a referral from a neighbor who has used them previously. Northern Moving Systems we absolutely fabulous. From the moment I first to Northern Moving Systems (the administrator) the time the truck left after hauling our items to our new place. The process will smooth as silk. Couldn’t have asked for anything more. The moving team was professional, courteous, and strong. They worked tirelessly through one of the hottest days of the year. A big THANK YOU to all at Northern Moving Systems for assisting us in a stress free move.

Move size: 3 Bedroom Home Service cost: $2650

I had an awful experience with Northern Moving Systems. After they take your money, they are nowhere to be found and will not offer you the support or guidance that they promise upfront. They are a broker (don't complete the move themselves), and don't appear to vet their partners very well in my experience, so it is really a roll of the dice whether you'll get a trustworthy, helpful company or not. And then no company involved wants to take any accountability for their actions, so they shuffle the blame back and forth.

If I had to do it again, I would have just paid more to go with an actual moving company - not a broker.

Move size: 1 Bedroom Home Service cost: $1995

My families experience with this company was absolutely horrible. For starters the company did not send anyone out to our home to inventory items so we did this ourselves while on the phone with one of their reps. We got our first price quoted of $6800. We had another quote from a company that showed far more inventory so i sent that quote to the same rep who said we should add more so i did and took our total to $8000. Now keep this in mind this company will continually tell you that they are not about hidden prices and fees, but don't be fooled that is exactly what they thrive on. 2 days before pickup call from rep and we do another walk through, we actually sold multiple large items (including washer and dryer) so we were assured that the quote was very accurate. Movers show up and just like the common theme i have seen on here is we have more items than the room quoted for us. So after loading up it was another $2000 charge for the "extra" items. So once again this is a company that prides itself on no hidden fees. Upon delivery day I receive a phone call that says the driver doesn't think he can get the truck down your road. My home is in a normal neighborhood with a full 2 lane road much like any other neighborhood you have ever seen. So since the driver doesn't think he can do it, it is now going to be another $2000 for them to transfer the items to a uhaul and bring them to my home. This is now hidden charge number three if you're keeping track on a company that states no hidden charges. So i disputed the charge stating the driver could get down the road was then essentially strong armed by the company saying if you don't pay it we will charge you to store it and won't get your items. I moved my family 21 hours across the country and no they were threatening this. So i had to pay the $2000 to have my furniture delivered of which the driver was demanding i give him cash instead of a cashiers check which is just shady business at it's finest. Bottom line here is this company is not professional in the least and they will lie to get your business and once they have you they will simply hidden charge you to death. Don't be fooled by anything they "pride" themselves on because they are simply a shady business. You would do far better paying for actual professionals or get a uhaul and pay people to load and unload.

Move size: 3 Bedroom Home Service cost: $12000

I booked Northern Moving Systems to move from New Jersey to Texas on April 21st 2021. Following are the inventory list: 15 medium/large boxes, 5 large suitcase, 2 office chair & 1 adult bike. Based on the inventory, they offered me to move these items for $1,850. I agreed to that and paid $650 as advance payment using my credit card and agreed to pay $600 on the day of pick up and remaining $600 on delivery. The move was scheduled on April 29th 2021.

They outsourced my move to CR7 Moving and Storage and they came to my home for pick up on April 29th 2021. They picked up following items: 7 medium boxes (8 less than estimate), 4 large suitcase (1 less than estimate), 2 office chair & 1 adult bike. After loading all these items into the truck, they told me total cost for this move is $2,950 excluding deposit (which is $650, including this, new total will be $3,600 which is 100% more than the agreed price with Northern Moving Systems). I asked them why they are increasing the price, they said it is more than inventory list. But it is clearly less than the inventory list. Since I don't want to pay the additional amount, I called Neil from Northern Moving Systems who was my moving consultant. He told that he will check and get back. Then I got a call from Dianne from Northern Moving Systems, and explained the scenario, she told me the she will talk to the CR7 and get back. Meanwhile, CR7 started negotiating with me. They started with $2,950 excluding deposit, now they asked me to pay $2,100 (excluding deposit). I told them that I had contract with only Northern Moving Systems and waiting for response from them. Then CR7 started bargain again and asked me to pay $2,000 (excluding deposit). I didn't agree to that, so they started rushing and said they can't wait for more time and need to leave. I asked them to wait for the call from Northern Moving Systems, they didn't agree and started unloading my items from the truck and put everything on the street. It was raining at the time and they put all items on rain and left the scene. Then, they started the negotiation again, because of this bad experience with them, I don't want to negotiate and started moving my items into the house. Meanwhile, I got a call from Cheryl (Northern Moving Systems) and I told me that they will come and pick up again. I don't want CR7 to pick up my items again because of the current experience, and I told her that. She was so rude and said she will not issue refund. Don't book your move with this company and read more on scams by cubic feet moving scams. STAY AWAY from them. I don't want anyone to suffer like me.

Move size: Partial Move Service cost: $1850

Everyone was very responsive at first. Multiple people in multiple departments retuning my calls. Now it’s moving day, Northern has taken the money, and no one has show up it even called to let us know they were coming. Everyone says “that’s not my department/I don’t have a direct line to my supervisor/I don’t have the scheduling department’ direct line.” Its a shell game and is going to cost me thousands in a lost sale of the house if no one shows up today. HORRIBLE customer service and no follow though. Completely unacceptable.

Move size: Partial Move Service cost: $3000

People should go to Northern Moving Systems. They did what they said they were going to do when we had to come up with the estimate. We did a walk-through through the house on the phone and they went above and beyond. The moving coordinator called me a few times and made sure everything was okay. We set up the dates and everything went smooth. Nothing was broken and I have put everything in storage. They were there when they were supposed to be there and we had no issues. The moving crew was excellent and it was a good experience working with them.

Move size: 2 Bedroom Home Service cost: $2469

We're retired and we wanted to be closer to our kids so we decided to move four hundred thirty eight miles and had Northern Moving Systems move our larger pieces. They gave us a complete list and helped us get it together. Our coordinator was efficient and he kept us informed. I was happy with him. And the moving crew was really top-notch. Both of the guys worked really hard and were very careful. They did everything we asked and more and made the move easy. The crew was really exceptional and we liked working with them. We were happy with our move.

Move size: 2 Bedroom Home Service cost: $2285

Honestly save yourself the misery and hire ANYONE else. The quote was dramatically wrong, then I was told if I didn’t agree to the new quote and pay more up front then they wouldn’t pick up my items. This was said to me on the Wednesday before my Friday closing, which was also the second day of the three day pick up window. I have the text messages where I told them I felt I was being extorted and the response was simple, pay more or no pick up.

I paid for packing but as they kept moving the pick up days I had packed most of the house which was good because they delayed pick up so many times I wasn’t picked up until the day before closing! And the team that did the pickup told me they had been told I would be a two day pack!

The team who came to pick up turned up with a truck too small to take everything and so I had to drive one of them into town to get another truck from Uhaul. Their lack of organization had me very concerned. By the time they turned up I had begun to warn the realtors we may not be able to close on time!

We were given a shockingly long time window for delivery, and even then the delivery was outside of the two month window. The delivery ‘team’ consisted of three hires from a city an hour away and a very unpleasant and aggressive truck driver. They arrived late! The three local hires were hard working but the weather was not cooperating and I had to insist they stop unloading the truck in the midst of a torrential downpour (Mississippi knows how to rain!). They had a delivery after us and I feel very sorry for them because I know some of their stuff had to be taken off the truck and at least one TV was left in the rain.

The driver was rude, dismissive and I was not comfortable with him on our property. And despite being assured that while the delivery team would not unpack boxes they would put furniture together, tidy up after themselves, they left without putting up beds, because they lost the hardware! We found it later… but I had to insist they take their rubbish with them.

I cannot say this too strongly, moving is stressful enough, don’t add to it by hiring a company which simply doesn’t care about your experience, your needs or concerns, they only care about getting paid as much as they can for doing as little as possible! I have moved domestically and internationally and this was by far, the worst experience I have ever had with movers.

I was so worried that they were going to fail to collect my furnishings that I had literally looked at the cost of renting a Uhaul myself and hiring some folks to help me load up. I had to build a box myself for an unusual item because they don’t box on site! Another thing not mentioned until after we signed the contract!

Basically, don’t use this company…. Ever! I’m serious, hire anyone else. I regret every penny given to this company. They were expensive, unpleasant to deal with and so badly organized. This experience was so bad if I ever move again, I will sell anything I can’t transport myself! Horrible experience.

Move size: 3 Bedroom Home Service cost: $20000

If you need a company that is honest and upfront with all costs plus provides very fair pricing, this is the company to call! Northern Moving Systems owner, is awesome! He came and walked my house and we discussed my move in great detail. He provided me with an estimate range and it was right on. The three movers that came with him on moving day were very careful, thoughtful and excellent to work with. I have a second move coming up in November and Jason will be the one that I call. Thank you for a job well done!

Move size: 3 Bedroom Home Service cost: $4587

We have had terrible experience with the last moving company we hired. The movers took nearly 8 hours to pack up all our belongings. This time, we weren’t going to hire any inefficient company. One of my friends suggested the name of Northern Moving Systems. When I called them, they gave me a very fair quote and I was satisfied with that estimate. Their crew of four men arrived 10 minutes early, which took us completely by surprise. Then the men started working and they were done in no time at all. I couldn’t believe it! I was expecting a haphazard job given how fast they were. But absolutely nothing was broken or damaged, or even scratched, when they made the delivery. I think this company should really market better because they are just too good and people need to know about them.

Move size: 3 Bedroom Home Service cost: $7622

I have seen my share of different moving companies but they are all flawed in some way or the other. But Northern Moving Systems has really performed a flawless move for me. Their quote was cheap and I mean really cheap. They showed up early on the moving day with all the right tools. They used loads of packing materials to safeguard my breakables. Other things received a shrink wrap. Soon they were off and arrived right on time. There were no mishaps or glitches. I really cannot believe how excellently these movers worked.

Move size: 3 Bedroom Home Service cost: $4216