Northern Elite Van Lines

Relocated for the second time in two years and I’m sure I finally found the right moving company. Using this company for my second relocation I can now appreciate the moving business. The customer service was excellent and beyond what I expected. The movers came to my house and made sure my belongings were packaged well and taken care of. Moved out of my house with a couple of hours with no headache for once.

At delivery I received my shipment in great condition. Overall I have no complains and I am thankful for finding this company.

Move size: 2 Bedroom Home Service cost: $3600

I arranged for a long distance move from NY to FL. The sales person I initially spoke to, Kirsten, was wonderful and she assured me everything would be taken care of in a professional manner, as I had been scammed just 2 days earlier by another company. I got a call 1 day before my scheduled pick up date stating that I couldn't have my stuff picked up because of a surprise DOT inspection. I was promised by Jenn, the customer service agent, that I would receive a call back in 2 days to confirm a new pick up date. I informed Jenn repeatedly that I had to leave NY in 2 days to arrive to FL in time for my job. She assured me that they would 100% pick up my things within a week from our call. After calling Jenn back MULTIPLE times, because she never called me, I was given a new date for a week and a half later. Not ideal, but I agreed because I was already IN FLORIDA with an infant. The day of my pick up, I got an email from the "owner" stating that they don't service the area and couldn't pick up my things. Completely unprofessional and ridiculous, as they should have known this 3 weeks ago when I booked. I was promised a refund from the deposit I put down on the day I booked. It is now 3 weeks after being promised a refund and I have yet to receive it. I call and email on a regular basis. Kirsten is no longer friendly and only answers my calls when I call restricted. She speaks over me and puts blame on everyone else. Jenn never answers the phone or calls back. I spoke to a Maria who placed blame on the owner. The owner won't email me back. This company is a complete joke. I would never recommend and I highly suggest everyone stays far away. They claim to be family run and have a welcoming demeanor at first, but I can assure you that is all a show to scam you out of your money. By far the worst company and people I've ever encountered. They will be excited to hear from my lawyer.

Move size: 1 Bedroom Home Service cost: $2800

I was really nervous when we first started looking for movers - these guys made the process a lot less stressful. I was really nervous I would get overcharged after hearing stories from my neighbors. Chris answered all of my questions and made me feel at ease. When the guys showed up, they worked very hard and they were very respectful. They packed the truck up tightly and carefully within a few hours and we received our belongings 5 days later in Bradenton. Would recommend and I have also referred them to my neighbors who are moving.

Move size: 3 Bedroom Home Service cost: $4000

When prepping for a cross-country move, I did a lot of research into moving options. When I decided to book with this company, it was pitched as a family-like business that gave me direct access to agents who would help answer any questions I had from the initial booking to the arrival of our things. My experience could not be further from that. The company does not value communication or the experience of a customer, and I received more misinformation than accurate details every time I spoke with the customer service team.

The summer is a busy time to move. Because of that, we were given a three-day window when the moving truck might arrive on the front end of the move. I was told we would get confirmation on the business day prior to that three day window, alerting us to when we should expect the truck. That didn’t happen. I called my agent at the company, and he said our schedule was set for the second of the three days, so I booked flights for my family on the third day.

One day before the move was scheduled to take place, I received word that the actual move was happening one day later. I had to scramble to rebook flights and hotels in order to accommodate this change. My agent, Chris, said he didn’t remember communicating the date to me, despite it being written in our text exchange earlier. No one from the company apologized, and instead they doubled down saying that it was within their contract to arrive on any of the three days quoted initially. A fraction of our remaining balance was removed, but it did not even cover the changes to our flights, let alone the emotional toll of rescheduling our first flight with an infant during Covid.

I was told that we would receive news when our things left the East Coast. That didn’t happen. I had to call the customer service hotline multiple times, where I was informed that our things were in a warehouse in New Jersey awaiting shipment. Ten days after our things were packed up in Boston, customer service alerted us that a truck would be leaving with our items on a Friday. On Monday, we called to confirm and check the position of the truck, and we were told that our things had not in fact left yet.

One week after our items finally left, we called to get an update. We were told to expect a final arrival within 4 to 7 days. Three days after receiving that estimate, the new ETA was 5 to 8 days. Every exchange I’ve had with a customer service representative has lacked empathy and remorse. Instead, they continually report their legal right to deliver items within a longer time frame. I’m not disputing this right, but I am thoroughly frustrated with the companies inability to accurately communicate information, and their lack of ownership of miscommunication.

I can’t recommend this moving company for all of the reasons listed above. Let this be a cautionary tale for others considering using them for future moves.

Move size: 2 Bedroom Home Service cost: $5900