Northern Elite Van Lines

These people are the most dishonest group I have ever had the misfortune to deal with. They are not a moving company but a broker regardless of what they tell you. The girl that takes your quote, Kiersten, comes across as a new employee and pretends to keep asking her manager questions, coming back with a fabulous quote just by asking you what is in your house sight unseen (My mistake there). Jennifer, the shipping person, keeps in touch with you right until your stuff is picked up and then barely answers your calls. When they did come for my items the truck was too small and I had to throw things out or leave them behind, and then to rub salt in the wound, they doubled the price of my move...YES DOUBLED!!! I'm lucky enough to be able to have that money to pay, whereas most who're in the middle of a move don't, and could risk delaying a closing date and losing a house sale; They know they've got you by the throat, and boy to they use that to their advantage. I had at least 6 calls and messages to them with no answer. I did get 30 days free storage which is the only positive thing I can mention about the whole experience. After calling for my delivery date I was ignored twice then finally got in touch with them. They told me my stuff left the night before which was a Wednesday and said 3-4 days before it reached my state, but since I was the last delivery I wouldn't get my stuff till late that week. I got a call that Friday night from the driver saying he would be there Saturday morning at 9am and told me I had to have the balance in CASH or MONEY ORDER.....somehow I feel the IRS may not know about this YET!!! Once they got here all they did was complain about how heavy my furniture was and extorted another $200 out of me for bringing my stuff upstairs even though they were fully aware I was on the 3rd floor since the beginning of the contract, and they threatened to leave my things on the street if I didn't pay. They ended up only bringing about 30% of my things upstairs, and the rest of my stuff had to be put into storage that was paid for on MY dime. At least 10% of the storage boxes were completely smashed and some stereo equipment was broken. Not one of the trucking employees I met in person was an employee...all were contractors. I got a text later that night explaining my furniture would be delivered in 3 days even though it was already in my possession. If I could write words worse than "horrible" and "dishonest" without getting this review flagged, that is the description I would give this company.

Move size: 3 Bedroom Home Service cost: $9000

Do NOT, I repeat, DO NOT use this company. I wouldnt recommend they move your trash. Whatever they quote will be double the price and they will handle your items with absolute no care whatsoever. Oh, and don't expect all your items to make it to their destination. Do you think they will care? Not one bit. In fact, Jennifer will be annoyed if you call wanting to know where it is.

We received a quote from Chris who should be criminally charged for fraud. We told him we had a 3 bedroom household with 2 living room sets and a dining room set in 1800 Sq ft. We received what we thought was a reasonable quote based on other companies and was just slightly cheaper. When he said the size truck that would be needed I immediately said that it would not be big enough but he assured me it was. Moving day came and went as they didn't show the day I was told they would. Jennifer was rude and gave me short, nasty responses. When they showed a day later they brought too small of a truck. They were going to come back the next day, which was our settlement day! They ended up having another crew come with another trailer to pack the remainder of the house and didn't finish until midnight. They did such a poor job packing some of our things, which we had included in our quote and they were jamming things carelessly on to the truck. Fast forward to delivery day. As they are taking items off the truck, we keep finding more and more damaged items. My dining table has scratches all over it, big gouges in cabinets, a brand new wood shelf was broken, metal tool boxes dented and the locks broken, just to name a few items. Of course this doesn't include items that never made it to our new house such as our new Weber natural gas grill! How does one lose a big 4 burner grill? We called the office and again spoke with Jennifer who was going to "look" for it in the warehouse. Days later, we had to call again because she never called back. She tells us it's not in the warehouse. So where did it go? Who knows. Maybe one of them decided they liked it or maybe they gifted it to another customer. All I know is, we have never seen it again. Do you think they were even remotely concerned? Not one bit. Oh, I also forgot to mention that because Chris did not calculate correctly, the quote we were given DOUBLED. Yes, doubled because we had to pay an "overage" rate. How convenient for them. We were quoted $7500 and then had to pay another $7500 before they would deliver all the damage they caused. And, for a real kick, we paid double to move items that never showed up. I can not stress enough, DO NOT USE THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $15000

Guys show up 3 hours late. Say they can't fit, when clearly they can the driver was just being lazy, and probably not experienced enough to drive a big truck. Plus it was raining, so come on. Then he started threatening to leave my stuff on the side of road. So I had to go and rent a uhaul and move the furniture in by myself. Horrible, just horrible company. Never again. Why would you even threaten someone like that. Put my stuff on the floor and leave. Who does that?

Move size: 1 Bedroom Home Service cost: $2000

This is a company to avoid and extremely dishonest!!! All the negative reviews are true and even understated! Please run!! I am currently preparing a research package on this company that details who they are, my experiences, and the experiences of other people. I will be back to attach it. I will make sure I share it broadly to potential clients and file with the necessary authorities. Run!!! You don’t deserve the mental and physical anguish for your hard earned money!!

Move size: 2 Bedroom Home Service cost: $3000

This was the worst moving experience I have ever had. My stuff came over 3 weeks late (horrific communication) and the boxes were mostly broken. My boyfriend and I had 3 boxes missing - hard to file a claim if you can't prove you lost something (take pictures of everything you are dealing with Crooks). Also, we were charged over $1k more at arrival due to all sorts of "hidden fees." The customer service is TERRIBLE!!!!!!! Please do yourself a favor and RUN AWAY find someone else!!!! I wish I could give negative stars.

Move size: 2 Bedroom Home Service cost: $5500

The guys that did the moving on pick up were great, the guys dropping off failed to provide information of arrival after delivering 4 days later than the date on contract, even after promising to call me to give me more exact time, only called the night before and after I had called office. After my furniture was picked up I was told they did not know when my truck was leaving New Jersey for Florida just sit tight and we will let you know but by law we can take an extra ten days. Tough luck was the attitude, imagine Fedex with that attitude they would not last very long in business.

My credit card was charged without my authorization over $2100 more than the contract ( in case my check did not go through was the excuse they gave)

After sending over copy of cancelled check from my bank nearly a week later no credit has been issued. Not acceptable

As of writing this review no refund has been issued

I would be very reluctant to do business with this company nor would recommend them to others

Move size: 4 Bedroom Home Service cost: $11150

My overall experience with the brokerage was negative. They quoted us for the move and then when the movers arrived, they stated that they could not move our belonging for the quote that we received and that we would be charged an additional 2,000 dollars if we want to move most of our belongings. We ended up having to leave behind some of our furniture and many of our kitchen items because the cost of moving them would have been greater than buying them again new. To make matters worse, the day before we were to accept delivery of our items the moving company called and stated that they would not be able to pull into our apartment complex and that we would need to rent a smaller truck to deliver the items costing an additional 700 dollars and that there was no way to get around this cost. We were very frustrated because we asked multiple times if delivery was going to be an issue to which we were told "no" repeatedly. We even googled the location with the broker who assured us again that delivery of our belonging would not be an issue. We feel that we were gauged at both ends of our move and for these reasons we are seeking compensation. On our contact it clearly states that the move is "door to door" which is misleading. If we had known this in advance, we never would have agreed to the contract. These moving companies are very deceptive and do not have the customers interest in mind when doing business. There clearly needs to be more overusing in the moving business in general. We are writing this complaint to make sure that these predatory practices do not continue. Furthermore, customer service was not helpful inn removing any of the problems that we encounter and would repeatedly say "unfortunately there is nothing that we can do". I would never recommend that anyone no matter their situation do business with this company. Save your money and peace of mind and look elsewhere.

Move size: 3 Bedroom Home Service cost: $6000

I would give Northern Elite negative 5 stars if possible. Please do not use this company. I moved from NYC to TX. I was quoted one price then charged almost $1K more than what I was quoted. When my belongings finally arrived I was infuriated. Some of my belongings were missing/stolen. the rest of my belongings arrived damaged. My complaints were ignored at first. When I was finally able to reach a Northern employee they had the most unprofessional, nastiest attitude and of course they said there was nothing they can do about it. Customer service is at a all time low with this company. I have filed a lawsuit against them. This is by far the most unsatisfied I've ever been with a service I paid my hard earned money for. I'm sure any positive reviews for this company was written by their own staff. Again, please do not use this company.

Move size: 2 Bedroom Home Service cost: $3500

I initially had gotten a quote from Nationwide Trucking. The people were very friendly and responsive. Then I was outsourced to Northern Elite and upon pickup, my quote had nearly doubled. Then it was next to impossible to get in touch with anyone at either “business.” I so wish I would have looked at the reviews before signing the contract, but in the end, my belongings made it to their destination. Be smarter than me and hire a legitimate company. You’ll honestly be paying the same.

Move size: 2 Bedroom Home Service cost: $5500