New Leaf Moving Group

Please avoid this company. Once they get you on the hook after receiving your deposit, the customer service stops there! The cost went up after my initial deposit once the movers came (I had no choice, had to pay because I had to move). You can’t get anyone from New Leaf on the phone to help you.

They broker your move out to unscrupulous, shady movers. Took almost 2 months for my items to be delivered on my long distance move.

Don’t be fooled by their “fake” good reviews, do your due diligence on research and stay away from New Leaf. In the end, I did receive all of my belongings with minimal damage, but I’ve read much worse horror stories about this company. I contacted the Florida Attorney General, BBB and the FTC but couldn’t get much traction.

Move size: 1 Bedroom Home Service cost: $5630

DO NOT BOOK THEM FOR A MOVE!! It was the absolute worst experience I have ever had with a moving company. Customer service was awful and we ended up having to pay over DOUBLE what we were initially quoted. Sorry for the long winded review but if you want more details- read below!

We booked New Leaf Moving company back in November of 2021 for a move in May 2022 After giving an inventory of our home along with square footage and estimated number of boxes, the representative we spoke to gave us a quote of $7000 for 1100 cubic feet in a 26/28 foot truck. On the initial call, we expressed concerns about the size of the truck for our home - he said not to worry about it, these are professional movers who know how to pack a truck well.

After finalizing our move date in early 2022 we called the company back to schedule the pick up and again - expressed concern about the size of the truck and wanted to add items to our inventory list. The customer service agent promised they would call the week of the move and inventory our belongings again and would be able to adjust the truck size if needed. We also emailed on May 3 and called (2 weeks before the move) with updated items and documentation including photos inventorying every piece of furniture we have in the house and never got a response via email. The representative on the phone said the updated number of items wasn't a big deal and they would call the week of the move to update them with all the inventory.Once we did update the company, the cost of the move doubled from $7000 to $13,800. The fact that the cost DOUBLED is absurd! We gave you our home square footage, number of bedrooms etc, and knew there was a chance the price would increase if more items were added which is obviously why we said something months prior - and we were not given an updated estimate. Had we known this would be the cost, 2 months out, we would have cancelled the move and found a different company. Since we were given this updated price less than 24 hours before pick up- we had no choice but to move forward with you guys for the move.

On the day of the move, my husband called new leaf expressing concern AGAIN once the truck arrived saying that it didn't seem large enough. A customer service rep said that the truck had more room than what they quoted us so it would be fine. After the movers loaded up the truck as best they could - they were still unable to pack a good portion of our items - over $1000 worth of furniture/belongings.

Another issue - When the movers arrived at the house - there were only 2 people, it was supposed to be a 6 person crew. It took them over 14 hours to pack up our house. They didn't finish until after midnight.

To say we are upset is an understatement. The move was a complete NIGHTMARE! DO NOT BOOK NEW LEAF MOVING COMPANY!

Move size: 4 Bedroom Home Service cost: $15000

DO NOT use New Leaf Moving Group. They are a moving broker, so you are stuck with whatever local carrier they get to perform your job. Whatever initial estimate they give you (in terms of cubic feet) will be way off. The local carrier will up charge you at every turn.

We had tons of trouble at delivery (only 1 guy showed up to unload, nothing re-assembled, trash left everywhere). New Leaf Customer Service told me they do too much business with the local carrier to make a big fuss about it. Their only solution was to file a claim for any damage and/or inconvenience. How professional, definitely have their customers' interests first...

Book your own move. Don't use these guys under any circumstance.

Move size: 2 Bedroom Home Service cost: $3750

Are all movers scam artist? Here is the routine (and our experience with New Leaf).... Walk through the inventory for an estimate. You are told don't worry if you miss an item here and there - they include a buffer. Then the inventory with the estimate is provided. It looks good you sign up. Oh and if the dates change don't worry, just let us know by xxx. The move date comes - they confirm the inventory.... OH wait! it is different (does not matter more items less items, slightly different - THIS is Where they SCAM you - Like New Leaf did us). "The inventory for the estimate says King Size bed but it did not say with head board and foot board - that is extra, and the vacuum is extra. And even though I reduced the number of boxes and items - it is still extra because there estimating software says you need more space. They have you hostage because the move date is this week and they know you cannot get another mover. So what about that date that was not a problem to change by the day specified by the person who sold this?... I tried calling to change by the date but was told no - the contract says 5 Business days and even though they work 365 days a year - I should have called two days earlier. I called by the date I was told! This is the game - They WILL scam you!!! - tape the conversations - seriously!! They will tell you what ever was told you can not be verified because it is not "in the notes" Tell them you are taping the conversation and then do it

Move size: 2 Bedroom Home Service cost: $5400

I could not have been happier with New Leaf Moving……from the first call I had with just general questions to when I finally decided to set a date and move they were exceptional. Customer service could not have been more helpful. They took all my information and quoted me a fair price (I called two other companies) and picked up all my furniture and personal belongings from Gardner, Massachusetts and delivered then to my brand new retirement home in Port Orange Florida…not one item had a scratch and they were so friendly and accommodating. Best moving company ever.

Move size: 4+ Bedroom Home Service cost: $3000

Do not pay this company!!!

I am opening a law suit against them!

If you are interested in a class action law suit email newleafclassation@yahoo.com

I hired this people for an out of state move!

Once they had my deposit it went downhill!!

The customer service is terrible!!!

EVERYTHING they promise is false!!!

They sent some random people to do my move! People just clearly just rented a Penske truck and had no experience with moving whatsoever.

They didn’t bring ANY moving supplies or blankets to protect delicate items!!!! Like I was promised to!

My contract had a “ not to exceed” clause, yet I was extorted out of more money from the people they subcontracted!!!

My items were ALL damaged!

They refused to bring the bulk items that they charged me MORE to carry inside my house.

They left pretty much most of my things in the garage!!!

I contacted my bank and notified them of what has happened to me, they were able to revoke my deposit, since the service I contracted was not what I received!

I received a call from new leaf today, and was threaten !!!!

I already have a lawyer and am pursuing a legal case!!!

Save yourself and believe this reviews!!!!!

Move size: Partial Move Service cost: $7200