Nationwide Moving Services Inc

This company tripled our quote on the day of, yelled at us multiple times on the phone, didn’t come on the day they confirmed they would, then didn’t bring the correct size truck, didn’t tell us the truck would be shared, then said it would take 8 days to deliver when originally they said it would take 1-2. In the end they told us on moving day (after being a day later than they told us) that they couldn’t complete the packing until the next day (a day after we had to be out of the house). In the end we had to book another moving company on the day of moving since they couldn’t follow through on the timing they said they could, and they took our deposit still. We ended up going with California Moving Company instead and they were GREAT. I would never recommend National Moving Services. It’s not even a moving company, they broker movers, but then take no responsibility for what they’ve promised and can’t deliver on their promises. On top of this, when I called customer service to help, they said they don’t help with things like this.

Move size: 2 Bedroom Home Service cost: $6600

Moving is hard but we turned it a nightmare by choosing the National Moving Services. For 30 days, still waiting for my stuff without any information. Every time customer service is saying that they don’t know where is my stuff, when my stuff left CA and my delivery date. They are promising for calling back to inform and that never happens. Just want to know where is my stuff right now and when will be our delivery . The guy who loaded our stuff told us that our delivery will be before June 12th, he promised me that is the last delivery date. Today is June 20th and we never received an information about our transportation. When I reached him, he told me that “forget what I said you in your garage, you signed the contract and delays are expected”. My kids, my mom, we are all sleeping on the floor because of we are paying over $3600 and my budget is very limited for more purchases. When I talk about it they are always ignoring my family’s inconvenience and saying because of we signed their contract we accepted the delays. Delays can happen but without any information and with staff who don’t keep their words is unacceptable. Long story short , I talked lots of people in this company, they gave us different delivery times and when it never happened they were not sorry, never excuses, always saying you accepted delays in your contract. All I wanted to know how long we will still sleep on the floor with our limited clothes and kitchen gadgets. I need to study, my daughter needs to study but who cares because we signed the contract and accepted the unknown by paying over $3600.

Move size: 3 Bedroom Home Service cost: $3725

I haven't moved in over ten years. When you ask someone if they know of a good mover rarely they'll know who to recommend. I chose National Moving Services Inc based on the reviews I read. I took a leap of faith at one of the most stressful times of my life. I followed my gut and verbally contracted them after speaking with Luis. I'm so glad I did! This company is how you'd dream the PERFECT moving company to be. They are extremely professional, work very neat and clean. Maintain the same level of from start to finish. The LEAST stress I have felt throughout this entire process was the actual move. They take care and wrap your items as if each piece had a value of a million dollars. I can't say enough about their service. What I can say is if you're reading this review, just stop and call Luis. You'll thank me later. Or at least you'll think of how correct I was in recommending them. DO IT! You won't regret it! Call National Moving Services Inc if you want stress free moving.

Move size: 3 Bedroom Home Service cost: $5594

It started out with really good customer service from Jimmy. He never did tell me they are a broker instead of an actual moving company. He did say they do about 4000 moves in a month instead of saying they contract and sell 4000 moves a month. The customer service continued up until the day of the move and then they washed their hands of me. They say to call on the day of the move if the dollar amount of the move changes however they don't answer their phones after 5 pm, so I was stuck paying the moving company over $2000.00 more than the original estimate. Also I had no decision rights into who the actual movers would be which has turned out to be a nightmare. They contracted with Moving Wise company which if you look has really bad ratings and reviews on Yelp. I will tell everyone I know that if they call a moving company, the first thing to ask is "are you a broker?" If the answer is yes then HANG UP!

Move size: 2 Bedroom Home Service cost: $2630

DON'T USE THIS FIRM. It started out as a great experience with excellent service from Dean. However, he did not make it clear that they are brokers and not the actual movers. I was given a quote without anyone visiting my apartment to assess how many cubic feet of space was needed. NEVER HIRE A MOVER THAT TAKES THIS APPROACH. Furthermore, I was told 3-4 men would show up to pack and load and that the truck would fit under an overhang to be able to park near the elevator in my building. The truck was too high and only two men showed up, although they were able to recruit a local helper once they arrived; otherwise they would have never finished packing me and loading the truck in the one day I was promised would be the case. It turned out that more cubic feet on the truck were needed so it left me feeling that the quote I received was a low-ball one deisigned to get me committed before I knew the real cost. I had been told that the move from Mass. to Florida would likely take 4-7 days, but on the day of the move, I was told it could take up to 14 days unless I opted for expedited delivery that turned out to cost me approx. $1,000. Since the cost to stay in a hotel for the additional nights would exceed this cost, I felt I had no choice but to pay this fee. I feel as though I was misled and that I was a victim of a bait and switch process that left me no choice but to pay the additional fees. The final cost turned out to be about double the original quote. Had I been aware of their misleading fee practices, I would have hired an actual mover and not a broker. Despite all of this, the move itself went well and they arrived in four days.

Move size: 2 Bedroom Home Service cost: $11900