Nationwide Moving Services Inc

I had a terrible experience with them and definitely do not recommend them. They told me everything I wanted to hear and the sales agent was great. However once I signed with them I never heard from him again. I would call and email yet never heard back. During the move they sent movers from Dallas to Texas and they didn't bring a big enough box truck. They also didn't explain that they would arrive in a box truck then transfer everything to an 18 wheeler a few days later. Since the truck wasn't big enough and they ran out of time due to DoT hour limitations with driving they had to come back the next morning and finish the load. They also said my load was 550 cubic feet larger and charged me an extra $2,700 when wrapping up the moveout. I called Nationwide's customer service and they refused to do anything to help me. They wouldn't call the actual movers like they promised and every response was "did you read the contract". When the 18 wheeler arrived it turned out my load was only 30 more cubic feet then estimated and Nationwide refused to give me a refund. I even had pictures with cubic feet markings. I'm still working with the hired moving company Nationwide hired to get a refund six weeks later. Don't believe the high ratings as this is not a good company and their customer service is among the industries worst!

Move size: 4+ Bedroom Home Service cost: $7800

Movers showed up late after many calls and then quoted us twice the cost. We did not let them take our things knowing we would owe another $6k on delivery that we were not prepared to pay. Our move was scheduled for over a month.

Our house had already closed and we were to be out of it the day of the move. We had to pay 3 days of "rent" to our buyers while we arranged for another mover. We have been trying for 2 weeks to get our deposit back. They do not have any arbitrators in the state, as per law, and the carrier they contracted with for our move does not have a tariff. They are plain and simple, crooks! Don't trust them. We learned the hard way. No reputable mover will quote you cost on cubic feet, cost should always be done with weight. That is not how they do business. They quoted us for 1100 cf., totally underestimating our move. The mover they contracted said we had over 1900 cf., asking for twice the cost we were quoted on delivery. The reputable mover who moved us said we had 8400lbs, approx 1500 ct, and moved us for the same cost as our original quote. We're going to exhaust every means possible to be reimbursed and continue to tell people about their unethical practices. We asked them to do the right thing and refund our deposit since they did not do anything for us except cause us a lot of stress. It was truly a nightmare.

Move size: 3 Bedroom Home Service cost: $12000

After listing all of the furniture off to the sales rep, they quoted me $2000 to move my 1200sqf studio cross country. Upon arrival, I was told it would be $3900. Deciding to leave some bigger furniture items behind that weren’t got me down to $3600. Measure everything yourself, the sales reps will wildly underestimate cubic footage to lock you into a low rate. Since you sign a contract as price per cubic foot, you’re on the hook for any “overages” which are inevitable given how much they’ll lowball the estimates.

For delivery, I was told 7-17 days by the sales rep. Wildly off. We are at 16 days after pick up and it’s not even on a truck on the way to us now. They told me to call back in a few days, but that it could take up to FIVE WEEKS to get here. I literally have to buy new work clothes because I thought the 3 weeks between getting here and starting work was more than enough with the original window. Once again, trusting that sales rep has cost me a lot more money than I thought I’d be spending on this move. They ask you your “first available delivery date” keep in mind that is when the clock STARTS ticking on your delivery window. It doesn’t even enter in line for getting shipped until this day. I wasn’t told this, so it added a week to my timeline.

Waiting on my delivery still, we’ll see the condition upon arrival. Likely I’ll have more fees to pay when they get here according to the customer services rep.

Horribly dishonest sales tactics, no accountability, much easier to move yourself, no matter the distance.

Move size: Studio Service cost: $3600

While a move from Orlando to Miami might not seem like a whole lot, imagine this being your first major move on your own and you can imagine the stress I've been under! Having very little experience in where to start, a friend recommended me to use Nationwide Moving Services and I can definitely say I made the right choice.

They were really easy to communicate with and made me feel very secure about having my items moved downstate. The company has definitely secured a repeat customer in me for wherever I go next as well as a well-earned recommendation!

Move size: 1 Bedroom Home Service cost: $2000