National Express Moving

National found a shipper, Orbit (NC), then did not respond thereafter when I called several times and emailed for assistance. The shipper did not communicate when they would pick up or deliver. I needed National’s help and advice but got none. They collected the $821 fee for finding a shipper, then left me hanging. “We will surpass your expectations in both quality of service and productivity… we guarantee your satisfaction.” They did not meet minimum needs and refuse to credit any refund.

Move size: Partial Move Service cost: $2161

Spoke with Clark through the process. Guaranteed they weren’t a broker, even stated it was a family business and his father owned it. Truck didn’t show up on scheduled day and was still late on the second date. It was a modern day bait and switch. They Verified my items list and boom the price went up approximately $800.00 . Said I was given a quote that was way off on sq footage. The company that my belongings were sub contracted to is S&M relo Llc . Once you have made all your plans around a pickup and move date, do you pay the extra or start all over? My items list was accurate and the company still missed items that should have been taken..S&M relo, lack any customer service. Just a nightmare and I haven’t gotten my delivery..Stay away from national express movers as they are just a broker and S&M relo Llc has zero customer service, support.

Move size: 3 Bedroom Home Service cost: $4800

Melvin and Ryan were wonderful. They are both very polite young men. They used blankets and wraps to protect some of my larger furniture and got the truck loaded pretty quickly. They managed to move my furniture and potted plants under 4 hours even though I had the wrong key to my new house and had to go back to xxx to get the right key! When I came back to Land Park, they had already unloaded my pots and started unloading my bins. They made sure the furniture was placed where I wanted.

Move size: 3 Bedroom Home Service cost: $6385

We hired National Express Moving for their reasonable quote without really knowing much about them. They really delivered on the promise. The movers were very punctual to arrive. They packed everything carefully. I was amazed to see how delicately they packed our breakables. Their system was very effective and the job was done quickly. They delivered on time as well. The final bill was very close to the initial quote and we were just so happy with everything these guys did for us.

Move size: 2 Bedroom Home Service cost: $3792

Today was moving day and the crew did a fantastic job. We were impressed with how courteous and friendly everyone is. They were fast and efficient. Definitely recommend this company because they have accommodated changes we had to make quickly with no hassle. This company is service oriented for sure. Moving has been stressful in every aspect besides this part. They wrapped and blanketed all pieces needed for a rental fee. They also had enough supplies plus extra. Thanks guys! We're happy to have such a good team working for us today.

Move size: 3 Bedroom Home Service cost: $4263

They helped me move my hard wood furniture from a container to my driveway, and from the driveway to the house which included up stairs to a second floor. I had estimated up to 1 hour for the move from the container to the driveway, and they got it done within 20 mins. I had estimated up to 2 hours for the move from the driveway to the house, and it was all done within an hour. The move was done quickly, with no complaints, especially with the stairs and heavy weight of the bedroom suites.

Move size: Commercial Move Service cost: $4206

DO NOT USE THESE MOVERS!!!! THEY WILL PROMISE WHATEVER YOU WANT FOR YOUR BUSINESS BUT ARE NOT A MOVING COMPANY THEY ARE A BROKER!!!!

I requested a move from them and gave them a deposit on April 29th. I had a change of plans and needed to cancel and request a refund which in the agreement stated I had 10 business days excluding weekends to do so (which would be May 12th). Here is how that was treated.

I called on May 1st and spoke to an admin person who would pass my request along. No one reached out.

On May 3rd, I emailed the person I initially set a deposit down with a statement that I am requesting to cancel my move and want a refund. I then got a missed call with no message and no answer when I called 7 minutes later. I left a message on that phone call as well.

On May 8th I called the person I initially set my move up with and they told me finance would call me May 10th. No call.

On May 11th, I called them again and was sent to another person who told me the specific email I needed to request a cancellation from which I immediately sent with my reference number for the move.

They replied my refund was denied as it wasn't within 10 business days excluding weekends which they had as May 7th. I sent them the email I had sent on May 3rd as well as the invoice agreed on April 29th showing 10 business days is actually May12. They have not responded.

I will be reaching out for legal recourse as well as my local consumer protection division and the BBB.

Move size: 2 Bedroom Home Service cost: $1092

I'm writing this as a warning to you to not use this broker. Probably don't use any moving broker.

Their sales team is polite and persistent which stands in stark contrast with how you will be treated after they collect your deposit.

They will contract out a bottom of the barrel local mover (https://www.yelp.com/biz/brooklyn-moving-fairfield) who never arrived, never followed up, and never responded. I had to rent out a uhaul and move myself as I was losing the lease before the next rescheduled time.

I no longer needed their services so I asked for a refund of deposit which they did not agree to. They are completely unsympathetic and unapologetic to your situation and will not hold themselves accountable to missed dates. The deposit had cost me ~$1800 for no services rendered.

National Express Moving will hide behind their ridiculously anti-consumer terms and conditions to take your deposit without being held accountable to render or honor any services in any reasonable time frame.

Some gems of their terms and conditions include

8. No refund is honored due to a no show or no moving services rendered

14. All pickup dates set are estimates and have no guarantee allowing them full reign to string you along indefinitely.

18. You will not be able to litigate against the company

19. You will not be able to request a credit chargeback unless National Express broke their terms (they didn't since they don't have to honor the move)

21. You cannot write a bad review of National Express or else you will not see your deposit.

They're able to do this because the service they're providing is scheduling your move with the lowest rate mover who will most likely destroy your goods or never show up. They do not hold themselves accountable to contracting out moves to reputable movers.

Do not use National Express Moving. Do not use any moving broker.

Move size: Studio Service cost: $1800

NEM is a dishonest company served by third party movers who are scammers. In April I contracted with NEM to move my belongs from Virginia to Florida. NEM's Clark Donahue quoted me a price of $5,100 after I provided him a list of the things to be moved. He prepared the estimate and I signed the contract and wired NEM a deposit of $2,100. As the move date approached I tried to contact NEM by phone and email. Got no response until three days before the move date. Clark Donahue was no longer with NEM (probably in jail) and spoke with Adam Barnes. Adam went over my NEM prepared inventory and I added some items... two end tables, grandfather clock, and two dining room chairs. Adam said my "square footage had changed' and they needed an additional $1,100for a total of$6,200. Reluctantly, I agreed. NEM is NOT a moving company!! They are a moving "broker" which means they do not move anything, they subcontract to a third party moving company. In my case it was a company named "Out of State Movers" from New Jersey. They are scammers as well. When they arrived they looked around the house and said NEM has underestimated the "square footage" and they wanted $13,600 to move my things! I called NEM and they said there was nothing they could do since they were not affiliated with Out of State Movers, nor could I get my deposit back because I had "cancelled" the move. Stay away from NEM and ALL moving brokers. Your first question in looking for a "moving company" should be "Are you a broker or an actual moving company with trucks and employees?" If they are a broker...run away as fast as you can... do not listen to their sweet talk about being 5 star rated, B+ rating by the BBB or anything else they have to say... if you contract with them you will be sorry and out a lot of money. Don't believe any of the recommendations on their reviews... I suspect they are rigged as well. You can believe me...I'm giving you solid advice.

NEM are liars and crooks...

Move size: 2 Bedroom Home Service cost: $2100

Great response from the sales team when booking. Movers arrived and immediately said the quote was wrong and then wanted to double the price. After several calls with very slow response from National Express and the third party mover we agreed to the 5K increase because we were on a deadline to move. Once new price was agreed to they started pressuring us for cash only. We told them we would go purchase a money order and they kept pressuring us for cash. Third party mover Pelican Moving out of Gretna La was very dishonest and ill prepared. National does not back you up when the third party vendors pressure you for more money. Paid for full Pack/Load and Move again they were not prepared and said they could not move dishes or anything breakable. They had no packing materials on board so again ill prepared.

Move size: 3 Bedroom Home Service cost: $8000