Nationwide Moving of America LLC

STAY AWAY FROM THIS COMPANY!!! I cannot stress this enough. Every single one of the reviews below are exactly what I've experienced from Nationwide.

I scheduled a move with them for July 1st as I was leaving July 2nd to drive across the country. They were set to pick up in PA and deliver to CA. The week of the move, we hadn't received any update on when the movers were going to show up, and we needed to be on the road July 2nd to make it to our destination on time. I called Andy a number of times and he continued to assure me they'd be there July 1st, at the latest, July 2nd. So we waited. July 1st rolls around, no movers. July 2nd rolls around. We're trying to get on the road and I'm calling Andy and Jade every hour on the hour trying to get in touch with someone about when these movers are going to show up, and no one will answer their phone. Finally at 4pm I get a call from someone in broken English that they'll be there in a half hour.

When they showed up, I was very surprised to see that it was NOT Nationwide, it was some other company? Apparently without my knowledge Nationwide had boooked another company, Instamove, to transport my belongings. I was never informed they were a broker, and I was never informed that some other company I'd never heard of would be in possession of my belongings. I was extremely hesitant to even let them take my stuff but I had to be on the road, so they loaded up the vehicle and left.

Now here we are at August 3rd, over 21 business days from pickup and over 21 business days from first available delivery date, which I listed as July 7th. I contacted Andy who referred me to call Instamove directly because he didn't know the status of my belongings. So I tried to contact instamove. I have sent them 10 emails and have called them just as many (if not more) times and left voicemails. I have received a total of 2 emails back, and I've never once been able to contact them by phone. Their first response was stating that they had paused my delivery because they never received a delivery date, which is absolute bs as I have a signed contract with the first available delivery date, and a signed contract stating delivery will be in 7-21 business days, which I attached and sent back to them. I contacted them again saying that if I didn't get a response I'd assume that my items were lost or stolen, as I've been unable to get an answer for over a month now and they've exceeded the contract dates for delivery.

I also emailed Andy, who had his manager call me. A manager who proceeded to scream at me on the phone, insult me, swear at me, and refuse to answer my questions. When I asked where my stuff is (keep in mind it's been over a month since pickup) he stated it was in a warehouse in New Jersey awaiting transit. My stuff was picked up in PA and sent to Jersey? The opposite direction of the destination? So I asked how he knew that, and if he'd gotten in touch with the company. He said no, he was still waiting on a response. I asked why we can't get a response from them on where my stuff is and when it will be delivered and he said "because they don't have an answer for you". So I asked him then how does he know where my stuff is to be able to tell me that it is in a warehouse in New Jersey if the moving company that HAS my stuff has no idea, and he started screaming and cursing at me again telling me that I'm condescending and that "that's the stupidest f-ing question I've ever heard". I recorded the conversation because this company is completely dishonest and has no qualms against lying, and I've seen the way they gaslight and insult customers for speaking out against them.

He also kept stating that by "federal law" moving companies have 30 days to deliver, which is completely false. There is no federal law (and I even contacted the police and the federal department of transportation) that states they have 30 days - dates are agreed upon by the customer and transporter and signed in the contract. The manager at Nationwide kept cutting me off, interrupting me, berating me, and being a generally awful human being to me and saying that the dates in my CONTRACT are just estimates. Then why did we sign for them? If I had been made aware of ANY of this up front I would have run far far away.

Move size: 2 Bedroom Home Service cost: $3179

Save yourself some frustration and sleepless nights. I signed their contract on 9/27/21 for an 11/20/21 move date. The sales gal "Jay" was pushy in having me sign the contract as they don't "hold" that quote price for you. She showed me several glowing reviews on their website but after checking the BBB I saw an "F" rating for them with horrible reviews. I found a few other sites as well with bad reviews. I canceled in less than 8 hours of signing their contract - which states a full refund of the deposit minus 10% processing fee if you cancel within 24-48 hours of signing and to allow 10 business days for them to process the credit. If you dispute the charge before the 10 business days you FORFEIT your entire deposit. I emailed my cancellation notice to the email in the contract and on 10/9 I finally got an email from them stating they would cancel and refund. I waited another 5 business days and disputed the charge after my credit card company said no credit as of yet. My credit card company gave me a conditional credit for the full amount but in less than 2 weeks the charge re-appeared stating the moving brokers had provided a copy of the contract I signed. I had also provided them with that contract, my cancellation email and the moving brokers email stating they would cancel/credit. The charge was again removed and the dispute team contacted Nationwide again. After 11 weeks and 1 day my credit card company closed my dispute in my favor for the full amount. I asked for the full amount due to Nationwide breaching their own contract by not issuing my credit in the 10 business days. I was lucky - others have not so save your time, money and sanity and avoid these scammers like the plague!

Move size: 1 Bedroom Home Service cost: $2731

They have an F rating with BBB which is the lowest possible.

They estimated our moving cost twice, increasing the amount the 2nd time, then they hired a terrible company called Instamove inc to move our furniture who raised the rate another 2 grand. We had no knowledge of instamove inc. Many damages later to our furniture, no one returns our calls or emails. They take your money and don’t want to hear from you again. Don’t bother with this company, scam artists.. starting with Jason p. The company needs to be closed down for good. I would never recommend.

Move size: 2 Bedroom Home Service cost: $10819

These people are the lowest of the Low Will, Steve and the dispatcher how do they sleep and night yellow belly crooks they will just start up under another COMPANY UNDER A NEW name charge you a over inflated broker fee then disappear this should be criminal. They say its not there fault they deflect and take zero responsibility for no pick up these people cost me thousands extra spent in flights and new movers run people don't walk no matter what they say run for your wallet.

Move size: 2 Bedroom Home Service cost: $5555