Nationwide Moving of America LLC

First I was quoted at $2300 for a studio apartment I was taking is a king bedroom set and couch a love set & (4) Flat screen TV’s & (5) medium boxes I paid a $900 deposit and close to pick up date I was told to pay an additional $250 because Jade Dawson said I went over the square feet I was quoted at then once the movers came I had to pay $935 because they said that Jade who did my quote listed two loveseats also they told me that nationwide are brokers they hire others moving companies I was told 7-10 days it’s been 30 days still no delivery date they couldn’t even tell me the location of where my belongings are every time I call I get no answer when I do get a answer I get told “Did you read your contract” and rushed off the phone I have two small children and we are still in a empty apartment due to Nationwide Jade Dawson have been very disrespectful and rude I moved from Seattle, WA to Houston, TX Which is a (34 hr) drive it should of never took over 30 days I really which I go with these guys I made the worse decision they called me from an ad and I have been treated like I owe them something after I spent 3k on a move!!

Move size: Studio Service cost: $2300

Our movers showed up, packed the van, etc and things were smooth. And we signed for a specific cubic feet. When the scam artists went to deliver, they called me at 5pm for an 8am delivery the next day, STATING MY BILL WAS TRIPLED. Yes TRIPLED, of what was agreed upon. They never numbered the items prior to loading so guess what, when I asked for the numbering sheet they had to pull every thing off and redo it. When I got my final bill, the cubic feet were crossed out and a doubled square footage was wrote in. NOT WHAT I SIGNED BTW!!! These people are the definition of scam artists. Do yourselves a favor and DO NOT use this company!

Move size: 2 Bedroom Home Service cost: $10000

TL; DR: If you care about moving your stuff in time at the price you initially agreed to, I strongly recommend: DO NOT HIRE NATIONWIDE MOVERS. They will leave you with a horrible experience and a hole in your pocket.

I wanted to hire movers to move my stuff from San Francisco to Seattle. My stuff was stored in two places, one in a storage warehouse in SF and another in a residential house in Sunnyvale.

I talked with several movers and nationwide quoted the lowest price with several nice promises, so I hired them for the job without even looking at any reviews.

Although the stuff was delivered at the end without any damage/missing items, I am extremely dissatisfied with their service. I strongly recommend AGAINST hiring them for your move, and I personally would never hire them again.

My dissatisfaction boils down to 3 points:

1. They are untrustworthy and go back on their word.

2. Horrible and arrogant customer service.

3. No transparency about the process.

When I first talked with movers, I had 2 main requirements for which I was willing to pay a premium.

1. I wanted pickup from 2 locations which are slightly distant.

2. I needed the move pickup to be done within the next 2-3 days and delivered within a week after that.

While talking with nationwide, I was promised the following:

1. They will start the move on the day I wanted, or the next day.

2. The quote would include 2 pickups. They said normally it would cost $450 for adding another stop but they will waive that for me.

3. Price for full protection was included in the quote.

I was happy with the deal and agreed to hire them. But they backtracked on all the above 3 promises.

1. They were not the actual movers. They hire some another company to do the actual move. They first hired a company which agreed to make the move on the day we agreed upon. I talked with them and set an appointment at the warehouse for the pickup (the warehouse charges a $100 fee if the appointment is rescheduled). I informed nationwide about the fee and they promised the pickup will happen on time. However, nationwide canceled the contract with the mover company, just within an hour before the appointment! When I called them, they didn't give me any reason or explanation and just said they will move my stuff the next day with another company. This was after the initial company was ready to pick up my stuff and I told them about the $100 fee. They just said, we can't do anything, and told me pay the fee and reschedule (Luckily for me, the storage warehouse I used to store my stuff, Makespace, was kind and generous enough to waive this fee for me after I told them about the screw up of the movers, and I highly recommend using Makespace!). Then they hired LA Movers who did collect my stuff the next day. However, instead of starting the move that day itself like they promised, they didn't start the move until 7 days later. I was never told about this delay before!

2. On the day of the pickup, LA movers called me and said the second pickup was not included. When I called nationwide, they said I need to pay another $150 for the second pickup. When I mentioned the previous agreement, I was told it's free only if the second place is within 10 miles. But they initially mentioned they waived $450 for me, that was a flat-out lie. The customer service rep I was talking to was extremely rude and basically said I don't care what you heard before but shell out another $150 by the end of day or forget about the second pickup, and cut the call on my face while I was talking! So I paid the extra money. I wasn't even allowed to talk with rep I initially talked with.

3. The last thing I was promised was full protection. If any damage happens to any item while in the hands of the mover, they will pay me for its cost completely. But when LA movers sent me their agreement, I found that it asked me to sign a waiver for that very protection! And said they will offer a base protection where if they break my monitor worth 500$, they will pay me only 2$ for it! And I was charge extra to add on that protection, that nationwide initially promised.

I had a very stressful and tiresome experience, and I was constantly forced to shell out more and more money, when ironically this is exactly what nationwide warned will happen if I choose someone else who quoted lesser price for the move.

Move size: 1 Bedroom Home Service cost: $2500

I moved from iowa to colorado, a 11 hour drive.

where to being, i paid 3,000+ for A ONE BEDROOM, and when they arrived they said they didn't have enough space, so i either A) had to pay more or B) leave a couch behind, so i left a couch behind. JUNE 5TH, almost a MONTH ago, it has taken almost a MONTH to take my items 11 hours away, ive called over 10 times, only got 2 answers, apparently on the paperwork they were supposed to leave a number to call so i could call the movers, no luck, no number, so i called the next day and the girl who answered said, it should be here in 4/5 days, no luck. 8 more days and it'll be a month, im in an empty apartment, no communication on whats going on and every voicemail and email i've sent hasn't been answered. dont use this company.

Move size: 1 Bedroom Home Service cost: $4300

We paid the first of three installments to move from Texas to Florida well in advance of our move and were assured they would be able to move us by the end of the month. The day they were supposed to pickup our belongings, we were told they did not have a truck available and it would be another couple of days. Needless to say, we never received a call from them or a truck driver confirming pickup. Tried to reach them multiple times without success. The associate who was working with us vanished. When we finally reached a sales associate, he was rude & disrespectful. We were told to wait for a call from the truck driver, which never came. Late in the day before the day we had to be moved out, we again reached out to them and were told our moved was cancelled. This left us scrambling to make other arrangements and would up moving ourselves. I am now battling to receive a refund on the money I put down.

Save yourself a lot of grief and hire a reputable company.

Move size: 1 Bedroom Home Service cost: $2850

I see many people have spelled out the issues with Nationwide so I won't beat a dead horse. Others have pointed out their dishonesty which I also experienced so I'll leave that alone. I was not aware of this blog when I made my move but I wish I was. No way would I have gone with Nationwide.

All this being said, please know the facts:

they ARE NOT a moving company but instead a BROKER who will farm out your move to others. You can do this yourself and save $$. I ended up with 3 companies involved in my move resulting in cost increases and missing/damaged items.

They will promise these experienced and trained staff to move your stuff: on the sending and receiving end the "movers" were seemingly kids who were totally unqualified to do the job. I actually had to show one how to use a hand truck.

They will offer you a "binding estimate" which apparently means nothing because the cost of my move almost doubled AFTER they go my stuff on the truck. NEVER do an estimate over the phone. ALWAYS have the company come out and give you a written estimate.

Just a few of the issues I experienced. Hope this helps and good luck!

Move size: 1 Bedroom Home Service cost: $4000

This company is not a moving company. They find a cheap/ unheard of moving company and then leave the rest to you. Dan lies and says the delivery will happen in 4-7 days. Jade calls you a week before your move and tries to scare you into paying more even when you haven't reached your total cubic footage. Goodness knows what the $900 deposit goes to because it's not towards the move. You have to pay the movers in cash (half before and half upon arrival). The movers I was given were, "Best Mover's for You" who lost three of my big items. I had to sit on the truck until I was given a partial refund. Steve the dispatcher was kind of helpful at getting me my stuff back, but he sounded like he couldn't be less bothered if he tried. If you're still within the period to get your deposit back, please do. Just hire a Uhaul and make the trip yourself. It's a lot of work but it saves you so much stress.

Move size: Studio Service cost: $2380

I paid a deposit to this company and cancel the same day stating that a big company was going to move I sent emails to both the sales and cancellation email. I had two members call me on saying I have you set up for the move and I told her it was cancel and she told me the date. Then I received a call yesterday saying the have a driver that can pick up my items and I told them im awaiting my refund and I need it now. I been waiting over a month to receive my refund. They tell you people will reach out and never do. Please dont used this company

Move size: 2 Bedroom Home Service cost: $3800

Move from 98315 to 31558

P/U 06/07/2021

Delivery TBD as of 08/09/2021

Amount paid to date: $12,000

Original quote was $9,514.38 for 1050 cf and 7,350 pounds

No weight was provided. Loading crew forced cash transfers as loading took place, $ based on cf

Freight is now MIA. Company contacts no longer respond to inquiries

This was a military move. Weight tickets were required. None provided.

Exploited a service member. Over-charged on site. Goods are missing. Did not weigh specific goods.

Move size: 2 Bedroom Home Service cost: $15115