My Best Mover LLC

Overall the customer service was horrible. They seem to be nice and careful to get you to book with their company and after you make your deposit there’s little to no communication on when your stuff will be delivered. When you call, the people on the phone are rude and disrespectful. And they have hidden fees that they will not discuss to you in the beginning, so make sure you read the contract before you sign. They don’t tell you about the shuttle fee, they don’t tell you about the stairs fee. And they won’t tell you the additional fees until they get there with your stuff to drop off. They’ll make it seem like you have to pay this or you won’t get your stuff. If your moving out of state it will be 30 BUSINESS days before they get your things dropped off. And they will wait til the very last minute to get it there before the 30th business day. I honestly didn’t like doing business with them. If they were honest about everything upfront it would have been a better experience, just the fact you have to call them 2/3 weeks after they took all your belongings to get and update is crazy.

I called them and they told me my things would be on its way on Wednesday and they would call to let me know they left. So Thursday after I didn’t get a call, I called just to make sure they left and the lady on the phone told me the date was moved back two days til Friday!! I asked why nobody called me to give me that update, and she said we don’t have to call you and give you a update. I wouldn’t recommend anyone use this company with the way we were treated.

Move size: 1 Bedroom Home Service cost: $2300

This is a scam of a service. You yourself and your wallet a favor...hire actual movers. These incompetent people sell you on the promise of great service. It's far from it. You'll find yourself looking for help as they load your belongings. They dont tell you that they charge 2000 for essentially nothing. They don't tell you your stuff is going in storage. They don't tell you who will actually move your stuff. And when you try to reach them no one is ever available.

Move size: 4 Bedroom Home Service cost: $8500

This is a scam company, DO NOT ever do business with them. Do not be fooled by the 5-star reviews below which are totally fake. Just read through the 1-star reviews and you will see how everyone is complaining about the same things over and over again. If you read this comment and still want to work with this scam company, go ahead and do it. At least you will learn your lesson that you will never forget. For those of you who are smart enough to do their homework and read the reviews before signing a contract, just keep reading.

First of all, you should know that this company does not have any trucks or drivers. They are just brokers - or the middle men - who connect customers with drivers from other companies. So, they have zero control over the actual movers you deal with, and you will have to end up signing two contracts: one with this scam company and one with the actual moving people. Whatever you do, never work with brokers.

Below is what would happen if you worked with this scam company:

1. First time you talk to them, they will give you a very very low price. You will think "man, that is really cheap. If I rented a U-haul truck and did all the moving myself, I would probably end up paying more." Of course, they will underestimate on purpose. This is just a lure to have you sign their contract. For example, my first estimated moving cost was around 4000$. Additionally, they will tell you any lies you can think about to convince you. For instance, they told me that my stuff would be delivered WITHIN 2 DAYS. Another lie is that if I wanted to add more stuff to my moving list, my price would go up by a few hundred dollars maximum. I will come to those later.

2. They will have you sign the contract over the phone immediately. They will email you the contract and ask you to go over with it together. Yet, they will only go over the 9th paragraph that says something like you won't pay anything more than your estimated cost. Of course, this is just bullshit. What it actually means is you won't pay more than your estimate cost for the estimated cubic feet. They will rush it so that you sign the contract without carefully reading it. NEVER AND EVER sign a contact without carefully reading it first. If they rush you, this is a sign that they are ripping you off in a legal manner.

3. Once you have signed the agreement, you pay 30 or 35% of your estimated cost as deposit. You have 72 hours to cancel the agreement, in which case they will still charge you 10% for service fee. It is very likely that you would sign this agreement well before your moving date so there is no reason why you would cancel the agreement within 72 hours.

4. 48 hours before the moving date, the brokers will call you, the so called quality assurance call. This time they will be more thorough and tell you that your estimated price has just gone up more than 50%!! My estimated price went from $4,000 to $6,700!! Normally, the contract lists the price per cubic foot as $4.25, but at the end of the day they dramatically increase all the other fees on the contract so that even if you have additional 200 cubic feet, you won't pay another $850 but $2700. At this point, you will either be fine and pay the extra dollars or cancel your agreement and forget your deposit. Plus, you now have to find another mover within 2 days only so you are screwed. I don't think my biggest mistake was signing the initial contract. My biggest mistake was that I did not cancel the agreement and forgo my deposit after the so called quality assurance call.

5. When the real movers show up at your place,(most likely they will not show up on the day your were promised) they will have you sign another contract. On the contract, it says your belongings will be delivered within "24 BUSINESS DAYS". Are you f..g kidding me? You are told that your stuff would be delivered within 2 days before you sign the initial contract and now it is a whole different story. Going from $4,000 within 2 days to $6,700 within 24 business days. Just to give you an example, they picked up our stuff on 10/26 and delivered on 11/30. We ate our Thanksgiving turkey on plastic chairs. They could have been later than that and we would have had nothing to do. God knows how long it would have taken them to deliver if I had not called them every single day.

In short, do not be deceived by those liars. They will tell you just anything to have you sign the contract. This is their job. They will sit in their office the entire day and find stupid people to rip off. If you want to do yourself a favor, find a real moving company with real trucks and drivers and research their ratings carefully. Work with big companies with a long history and with very few or no 1-star reviews. Research them on FMCSA to see if they have a lot of complaints. You do not have to learn your lesson the hard way. Take those negative comments here seriously.

Move size: Partial Move Service cost: $4500

-0 stars it made select at least one start. I thought this place was a good company. Pick up day for my items was November 17th.2021

Expected delivery date January 11th.2022 , our first payment was $1012.00 , our second payment was $$956.00 , and our third payment was supposed to be another $956.00 once they delivered . Today is March 12, 2022 and we still don’t have our items. We have two children moved to a new state to get a new start from Portland Oregon. I Have called this company several times and all they do is give me the run around and say I’m going to get my items soon. Everything we owned was in that truck. We don’t have money to buy everything again and this company don’t even care. Stay far away from them.

Clem P & China G

Move size: 3 Bedroom Home Service cost: $2924

We purchased a home in Georgia moving from California. We put down $700 & on pick up we were to give $950 and $950 upon delivery. The communication stopped & the lies began. They lie about the manager it’s always the same person & they are to busy to get on the phone. They gave us a date for pickup and they never came or called. The first lie the truck need maintenance, second lie they waiting on a truck to my area.Then they claim the driver called & we didn’t answer. Call after call getting the run around they place you on hold and lie & say they going to have dispatch call u and they never do. They upped the price another $1000 saying that’s what the original price was, once I quoted all the figures I had written down they got mad and said they would honor the price. The truck never came, no phone calls. Justin and Sharon were big liars. After two months of lies I told them to refund my money. They told us we signed a contract & would not get it back. We Got our refund from my bank and I went to pack rats. Stay clear from this broker. They are big scammers . They wanted to send a truck I told them NO I don’t trust them. They lied about the footage and told us if you go over the footage your price will double. Please stay away. Our home closed in September of 2021 and we didn’t moved until December from all there lies. Please stay away from this company a big scam!!!!!!! Do your investigation. They cost me more money and more aggravation and precious time. Almost turned our move into a nightmare. I wish I had posted earlier to save some of the other customers . Don’t let them keep your deposit that’s there scam. If they don’t do the job they have already broken the Contract remember that. They hope you go away please don’t sign, don’t book them and spread the word. SCAMMERS. They are very rude and will hang up on you and place you on long holds. Stay clear

Marcel & Sharon Slaughter

Move size: 1 Bedroom Home Service cost: $1700

I got a called from what seemed to be a respectful & honest customer care worker. Once we went over the details of the move, a manager started talking and instantly started to act unprofessional. I told him my limit and said that I would talk it over with my spouse. Then he went on to say “I thought you were the man of the household”. Then he repeatedly cut me off saying that “it would be fucking stupid to wait and by time you make up your mind it will cost $6,000. At that point you might as well leave you shit”. For a company that brags about having a 5 star rating. The customer care team is ABSOLUTELY garbage. STAY FAR AWAY FROM THIS PIECE OF CRAP COMPANY!!

Move size: 1 Bedroom Home Service cost: $2000

Horrible company and horrible service!! I shouldn't even have to give a star because it is just not worth it. The customer service was ok. The driver was horrible, unprofessional. He first arrived a few days late because he told me he needed sleep. When he got to my storage unit, the truck he was driving was full, very unorganized, and so he called someone else to help him. They tried charging me more because they thought my storage unit was bigger than I said. They told me it would arrive at my new place within a week. A week later, he was not responding to my messages and the company could not help. After 10 days he finally responded to my message upset with me. He sent me pictures showing me that my storage unit was bigger than I said. Because of that, he wouldn't bring it to me until I paid more (basically holding it at ransom). After realizing that my storage unit was bigger, I apologized him and asked him how much it would be. He charged me double and told me to pay him and not go through the company because it would be cheaper. I didn't know what else to do so I paid him. Another ten days later he finally arrives. When he does he was kind and good but the other guy with him was just throwing my stuff into my house, broke a couple of things and was very careless. I realized that I didn't have everything in my storage unit and he had brought stuff from other people's shipments. He told me he would look more and get back to me but said, "Well, if you don't mind having some of your stuff lost, it's not a big deal." It wasn't only that some of my items were missing, some were irreplaceable, things that I made and memorable for me. He then told me he wasn't employed by the company so couldn't do anything. I submitted a claim and am still waiting to hear back. Again, IT'S NOT WORTH IT!!

Move size: 2 Bedroom Home Service cost: $4500