My Best Mover LLC

Do not use this company! We unfortunately trusted them when they gave us an estimate and took our deposit right out of our checking account. They called back a week later to go over the items and decided it would be much more. We said no we would take any overage in a trailer. But when they came to load us, they again said it would be even more than the second price. We forfeited our $1060 deposit and told them to leave. They said we had almost 700 cf.....the initial estimate was 360 cf. We then rented a truck that holds 800 cf and it was not even half full after we loaded it. They are totally dishonest and know that most people have no choice at that point and will just pay . Never use a broker and never someone who won't take a credit card.

Move size: Partial Move Service cost: $4500

Had to get a last minute pickup of boxes to move from OH to CA. Agent was polite and said for sure there would be someone there within a two day window to pick up the boxes as my elderly mother was closing on her house. Long story short, moving company showed up a day late after the house closed and my mother was on a train to CA. This is a logistics company, they outsource their moves. When I called to ask who the moving company was, they would not tell me. Every time I called I was greeted by rude people who told me to wait to get a call from Dispatch but could not put me in direct contact with Dispatch. I was hung up on, disconnected or rolled over to an afterhours system that had a full Voicemail system, but I was able to text them. After hours says I’m on the schedule to be picked up between 2-5 pm. Moving company texts me that they probably wont make it as they have a flat tire. Can we make it tomorrow? So obviously there was no communication between customer service and the moving company. I called Customer Service, they said to call the movers (WHO ARE THE MOVERS?) When the moving company texted me, they would not tell me who they were. Through a third party, I was finally able to find out who they were. They were a company notorious for picking up stuff and not delivering it or holding the shipment hostage and asking for more money. After talking to Customer Service to get a refund (yeah right) they said that contractually I had a refusal of service because no one was there for the moving company to pick up my shipment. Of course not the only person that could have signed for it was on a train. Good thing is I’m only out $1300 rather than not receiving the boxes at all or having to pay more to get them off the truck.

Move size: Partial Move Service cost: $1350

Would give zero star rating if possible. Manager showed true colors after I explained, for the third time to the third person, that I was just looking for an estimate and not ready to make a decision on booking with his company. I wanted to collect other estimates before making a decision. Manager was agressive and tried to force me to commit with high pressure sales tactics, even when I said I understood that pricing was "live" and would change if I took time to think about my options. He gave off the attitude that I was wasting his time, then proceeded to hang up on me. I will never book or recommend this company as long as I live!

Move size: 1 Bedroom Home Service cost: $90

I called My Best Mover LLC (should be My Worst Nightmare). Their estimate was $9,100 after all the discounts. It seemed legitimate based on other estimates.

I Googled reviews, but somehow missed the plethora of negative reviews concerning them. I saw a couple reviews with some glowing ones, not realizing that companies buy positive reviews.

I was told by Brock that I could cancel (though only for 72 hours, which he did NOT tell me). When I initially read the contract over, I missed it.

The original "inventory" list included items from a 4-bedroom house, plus a piano and gun safe. WARNING!!! IF THE COMPANY BIDS BASED ON CUBIC FEET, IT IS A SCAM!!!

To lock in my dates, I had to pay $3,334 by ACH withdrawal, not by credit card. I was suspicious, but called another company (also scammers) and they assured me that this was the "industry standard." WARNING!!! Paying anything by ACH is NOT standard!!! HANG UP!!!!

I received the Quality Assurance call late Friday afternoon. Jordan recalculated my move, and the price came back at $13,400! I told him there is NO WAY that I can afford that!

I printed his "inventory" (which is a JOKE) and went through and took more than half of the items (most of the larger ones) off. When I called back, I couldn't get through.

On Saturday, I finally heard from Jordan. I was down from 1723 cu. ft. to 1500 cu. ft.; but he couldn't change the contract - it had already gone to dispatch. Not to worry, though, because when it was loaded, I could look at the markings in the truck and see how many cu. ft. I was using and stop when I wanted. Then, I would receive a credit on the delivery end of the contract. What could I do, they were coming Monday?

The movers did arrive Tuesday (1/25) in a rusted out, old truck, not an 18-wheeler, but a 6-wheeler!

After seeing what items I wanted them to take from the revised inventory list, He promptly told me that they would not load one box until I signed their bill of waiting. The price was now $15.233! Not for the entire move, but for the drastically reduced number of items. MOVER BEWARE!!!

They needed $700 to move the safe out of my basement onto the truck (the safe cost me $650)! The small piano would cost $750 for them to pack! (I bought it 20+ years ago for $750).

He told me there was no point in calling My Best Mover because they are a broker and not the moving company. My “Binding Moving Estimate” was not valid. I had to sign his paper first agreeing to pay over $6,000 more than the original estimate (Can anyone say "BAIT AND SWITCH"?)

I called My Best Mover LLC and got different people who said the same non-sense. They denied what I was told by Brock and Jordan. They said that I was misrepresenting items and being dishonest!

Brock had assured me that though I had to pay the deposit by ACH withdrawal, I would be able to pay with a credit card for the other 2/3 of the cost (half the remainder at pick up and the rest at delivery). The movers do NOT take credit cards! They wanted cash, money orders! When I spoke to My Best Mover LLC, they told me they had a solution - I should go to the Post Office and buy money orders with my credit card! SCAMMERS!

In addition, the amount was not for half the remainder that I had to pay. The movers told me I had to pay the entire balance less $800 cash which would be due on delivery. So, even with the original estimate I would have to come up with over $5,000 cash for them. By the way, the POST OFFICE does NOT take credit cards for money orders!!!!

After probably 2 hours wasted on the phone, we sent them packing (without our stuff). I had basically been called a liar, a cheat, and unreasonable. I was told many unreasonable things that didn't make sense, but I was the one who wasn't working for a solution!

The movers agreed, if I paid cash or whatever, they would take the few boxes in the garage for the $9,100 price - not everything on the list, but the boxes in the garage.

Hindsight is 20/20. My education on moving scams cost me $3,334! Fortunately, it is not as bad as others that lost $5,000, or $12,000 and the last one never had their stuff delivered anyway! BTW if, on your moving day, you try to look for your "contract" online to show the movers (not that they care), it has magically disappeared because you are transferred to the mover. All bets are OFF! All agreements are NULL and VOID! You are going to pay THROUGH THE NOSE and regret it!!!!! (The deposit you paid is to the broker, not the movers, so you are OUT!

Do YOURSELF a favor, hire a LOCAL mover - one you can go see and get a guaranteed price in writing that will not change!

After all is said and done - remember - Life does not consist in the abundance of things that one possesses. Many things are more important than money - family, faith, integrity. etc. One day, the MY Best Mover people will learn this. I hope it is before it is too late for them because all accounts are not settled down here!

Soli Deo gloria!

Move size: 4 Bedroom Home Service cost: $15233

My items were picked up 11/10/21 in WA and they still have not arrived in Fl. The estimated time frame was 7-21 days. The movers themselves are also evasive and My Best Mover does not do what they say will do in the contract, which is assist in any issues between you and the movers. They are a glorified middle man with no responsibility or ownership to their customers. My recommendation is to rent a uhaul and drive it yourself. You’ll know where your items are, when they will get to you, and won’t have a stress headache from lack of communication.

Not worth the money or stress IMO

Move size: 1 Bedroom Home Service cost: $4000

My Best Mover (My Best Mover LLC 351 S Cypress Rd. Pompano Beach FL. US DOT: 3614338 MC: 1232207) did not successfully book a move carrier for my move from Ohio to Minnesota. They failed to book the carrier/trucking company for the first and second dates I requested which were February 8 and 9, 2022. After numerous calls to customer service on both of the initial dates to find out who my carrier/trucking company would be (so I could arrange payment by cashier's check), I was given an excuse that the original carrier was in an accident but not until I kept calling them for an update. They subsequently begged to move the pick-up date to February 11 and 12. Those dates also came and went without so much as a courtesy call to keep me apprised of the situation and delays. Upon calling them on the evening of February 11th, I was told that my pickup window would be 12:00 p.m. - 4:00 p.m. on February 12th, but again was not provided the name of the carrier despite asking. I also inquired if they would be calling before arrival to let me know to whom the payment cashier's check should be addressed and was told yes. That call never came, and as of the time of this writing, customer service still has not provided me with any concrete information about the carrier but continues to say, the driver will call when he is close because he was delayed. I asked for the driver's number so I could reach out to him and have a direct conversation with him about his ETA, but they declined to give me his number. This entire process has been nothing short of a frustrating mess and repeated lies about their ability to provide the services to which they agreed. I am filing a formal complaint with the Federal Motor Carrier Safety Administration about their practices and my experience.

Move size: 1 Bedroom Home Service cost: $2000

I received a phone call after submitting for a quote. The customer service was great until I asked to review the cost with my husband and get back to them. I was told I needed to three way my husband in and that wasn't possible he was working. Then a supervisor got on the phone telling me to make a decision to put a $2500 deposit down or get off the phone. In complete and utter shock I told him I guess I will get off the phone his exact words "bye Ashley" and hung up the phone. To my suprise I received yet another phone call today and explained I do not believe they have good reviews and was told why would we care about your review you are not our customer. Please find a more reputable company that appreciates not only current customers but potential as well. I honestly have never been talked to so poorly by grown men. This company should be turned in!!

Move size: 2 Bedroom Home Service cost: $491900

Called to inquire for a quote. I spoke to Don Malone, the operations manager and told him I have competitive offers for other companies and wanted to see what they can do. He LIED ABOUT EVERYTHING telling me the other companies are false, and that I’m “fucking stupid to go with anyone else but them”. I work in Sales, and Don Malone clearly is the type of rep who will lie about everything, and charge you ridiculous prices for his commission. I decided to go with Rigos moving and they were amazing and charged literally $1,000 less than these bums. Don Malone said They were a fake company, What a joke. I never write reviews, but that son of a bitch deserves to be fired and someone better listen to the recording of our conversation and get that man fired. Absolute scum of a person. Fuck you Don Malone!!

Move size: 1 Bedroom Home Service cost: $2056

I seriously regret hiring My Best Movers LLC to coordinate my interstate move and had a bad experience with them all around. (AVOID MOVING BROKERS PERIOD! I didn't know any better. Lesson learned.) To start, I was completely misled about the total cost of the move by sales rep, Andrew Price. I wouldn't say he outright lied to me, but he was clearly dishonest. The initial estimated total cost with under $2500; I ended up spending more than twice that to move the equivalent of a small one-bedroom apartment (400 cubic feet) from North Carolina to West Virginia. Totally unacceptable, wish I'd done the whole move myself. These people bled me dry. In the end, the move got done, and the mover himself was awesome (find actual movers, do NOT contract with one of the brokers, they are con-men to the core). Icing on the cake: they sent TWO different moving companies to the pickup in NC, so we had two trucks on the block at one point vying for the job. Funny thing is, the movers who showed up second didn't seem phased that another company had beat them to the job, almost as if it happens all the time. What a sh*t show. 

Move size: Partial Move Service cost: $5100