Muscular Moving Men

We recently sold a cabin in the White Mountains and had MMM move our belongings from there to CO. I can not say enough good things about the entire experience. There was always great communication throughout the process. On the day of the move, the driver Louis texted me to confirm his arrival time. He was very professional and informative. His helpers, Angel and Carl, were great! All three were extremely careful with our belongings and thorough with their wrapping of the furniture. They were pleasant and hard working. Our things were delivered to Colorado and placed in storage in a timely manner and again, Louis was in contact with me as to the time frame. We had a large table and chairs brought back to Phoenix and they were delivered the following morning in perfect condition. We are very happy with the experience with MMM and would use them again!

Move size: 4 Bedroom Home Service cost: $6340

I 've made many moves over the years and I can safely say that dealing with Muscular Movings back office was the most annoying, unaccomodating and aggravating experienced that I've ever had . It's as if their left hand didn't know what the right was doing ...it was like dealing with children. Very little if any personal communication..almost all by computer which was unnecessarily repeated and with conflicting emails.

Phone calls weren't returned, dates got mixed up, everything took forever.

Finally and specifically, although I paid the moving insurance premium directly to MM it ended up not being worth the paper it was written on. When it came time to process a claim they shunted me off to some other department ? (or other organization??)...not too accommodating

At moving time I showed their driver a crack in a fairly expensive coffee table..it wasn't broken, just cracked, they weren't careful and they broke it. All I wanted was a repair not replacement. (It ended up costing me $700).

"It will take 45 days to process." and then they refused because of a deductible clause. They wrote that they would give me $150 for good will but then CONDITIONED IT UPON ME "NOT WRITING A BAD REVIEW"

They can keep their $150. It was more important to educate the public.

Obviously I do not recommend doing business with Muscular MOVING. Do your homework and select amongst many other alternatives.

Move size: 3 Bedroom Home Service cost: $15000

My move was from a one story house, with an additional pick up at a storage unit, to a 2 story house. With all the information they had, they quoted me 10 hours, 2 trucks and 4 guys. I had a few items that would need to be taken apart and put back together and that was mostly the reason for the 10 hours.
The guys showed up, introduced themselves, were very polite and professional. We soon found out that it would be better if one crew went to the storage unit and the other crew stay at the house. They guys at the house wrapped everything very nice but had a little trouble taking apart my office desk because they weren't sure how it came apart. Meanwhile, at the storage unit, most of the furniture was not wrapped because it was in storage and I was told they were not as careful with the furniture, but pointing out existing knicks and scratches we can only assume were from the previous moving company.
The first issue was having them move my washer/dryer and refrigerator. They had me sign a waiver because really they are not responsible for those types of items (although I'm not sure how you would ever move that stuff otherwise). They turned the water off outside and got the washer and dryer out but when they detached the line for the fridge, water wouldn't stop coming out. Luckily I had a bucket but there was still water all over the travertine tile. They used one of the moving blankets to soak up the excess water. They told me they weren't going to be able to move the fridge. When they turned the water to the house back on, water was gushing out of the washer line because they didn't cap it. I had about an inch of water in my laundry room (travertine tile) and into my hallway which was wood laminate. They gave me a n=bunch of moving blankets to try and soak up and then left to take my furniture to the new house, leaving me to clean up the mess. Now granted, I told them to unhook it, signed the waiver, blah blah blah but obviously these guys don't know what they are doing. I had to pay a separate mover (which I should have went with to begin with) to figure out that no one turned the valve off to the water line of the fridge.
At the new house, a lot of the furniture was large and didn't fit. They were working so fast and it was August in Phoenix so everyone was a hot mess. A few of the guys were just not that great about helping to carry boxes upstairs. They would ask where the boxes went and I would tell them and they would just leave them where they dumped them. They finished in about 7 hours, which saved me some money but I would have rather had quality over saving time. After they left when we started going through boxes, we discovered that they stacked heavy boxes on light ones so they light boxes were caved in and some of the stuff inside had been damaged, and/or the box was so collapsed that we couldn't even carry it to where we needed it. We found knicks and scratches on a lot of the furniture. I was really disappointed.
I got a call from Muscular Moving Men and the woman was asking about my experience. I told her honestly that the boys were nice but there were some issues. We talked for a bit and she seemed very concerned. She even said she would talk with the Operating Manager and maybe she could get me some money back. Still have never gotten a call back. This is disappointing. I could have called and filed a claim but I really felt like if they were such a great company, the woman would have followed up and because she didn't, I realized that they really don't care about their customers.
Before all of this, I had recommended to my cousin who was moving into an apartment. The couch I gave her was damaged. A big chunk of the leg was broken off, most likely because they slammed it down hard. Had I known about the issues I would have during my move, I wouldn't have recommended to my cousin.
I've used Arizona Brothers in the past and they know what they are doing. I had to call them to get my refrigerator.
I think the issue with Muscular Moving Men is that they hire young guys who really don't care about quality. I will never use them again. Sad to say because I hate to give bad reviews and always give people the benefit of the doubt. I just know better now.

Move size: 3 Bedroom Home Service cost: $2300