Muscular Moving Men

Sadly, had a great experience in my first cross country move, and a terrible experience moving my 70 year old mother across the country. They damaged numerous items, and had a guy abandon the job halfway through. But most importantly, they did not complete the unpacking which we paid for, made us go back and forth for weeks by email (including sending many pictures of stacks of still packed boxes weeks after the move despite paying for unpacking and debris removal) and refused to refund us the $900. After spending $60k between two moves, they offered $250 because their driver “assured them they had done it”. Would not recommend

Move size: 1 Bedroom Home Service cost: $18000

My utmost respect and thanks to Muscular Moving Men for their very professional and personable service during my recent move. As a woman of “a certain age,” faced with the daunting task of moving after 40 years, having the help of these wonderful guys, who were so courteous and fun, made an intimidating task so easy. Bravo to Angel, Mike, Felipe and Kenny for the super hero help, and to wonderful Madelyn who went above and beyond with her warm and caring support. Seriously, particularly if you are moving a parent or someone who is in need of extra support, do yourself a huge favor and hire Muscular Moving Men, they are truly the best. I'm thinking of inviting everyone for Christmas as they seem like family now.

Move size: 2 Bedroom Home Service cost: $2378

We chose to hire professionals to move all of our possessions cross country to simplify our move with our 5 small children. Our move was estimated to take 4 hours. It took 8. Upon arrival the driver Mike was courteous and prompt, that’s the best thing I’ll have to say. The crew however was 2 hours late to start the move. We discussed marking items to be unloaded at the destination first as we would need them in our temporary housing. We positioned these items and marked them apart.

They broke for lunch 2 hours into the move and upon returning wreaked of marijuana, played music with explicit lyrics, and discussed after hours shenanigans all in front of our children. Their pace and efficiency was also gone after lunch. They moved haphazardly through the rooms, and twice confused the trash bags with labeled bags of things. Additionally they left the hardware of our master bedroom and another bedset behind. All of this in addition to the fact we had to corral our children around the house away from them for 8 hours rather than 4.

Upon arriving at our destination a cat ran out of the truck. We do not have a cat. We have a daughter with severe excezma who is allergic to cats. Yet the cat ran out of our stuff, the cat also pooped on our stuff. Yes pooped. The instructions to put the red tape items(the items we would need) to the side were discussed again. Yet no items were left to the side.

When we returned to the delivery location we discovered they had stacked everything against the back door, our custom Tempur-pedic mattress was not in the mattress bag or blanket as it should have been and was significantly ripped. Boxes marked Fragile were buried. Our flatscreen TV was the base of an ominous Jenga tower. Cat feces smears were found on at least 2 items. Our daughters hand painted desk and chair were broken. In attempting to find our safe we could see numerous other potentially damaged items based on location and weight of what was put on top of them.

The company was contacted immediately on the move out day regarding the unprofessional behavior and leave behinds, as well as at delivery of the cat issue. The driver confirmed the events as described by my husband both on the move out day and delivery day. We were told we would be reimbursed for damaged items and the claim would be left open till we moved to our permanent location. We have this in writing (email) and a note was put in our file. Due to the inability to access the items we had asked to be set aside we had to repurchase clothing and shoes for our 5 children, repurchase curriculum(we homeschool), and miscellaneous other items as well as just go without many things.

Fast forward 6 mos and as we are arranging to move to our final destination we reach out to determine how to submit for the damaged items. We are informed that they will not honor the previously stated resolution and that the employees we had previously dealt with are all gone. Given that we know already of $5,000 in damages after only looking at the outsides of the Jenga pile in our storage unit, I am exasperated and scared to discover how much more this company is going to cost us. Between paying for the move, buying new items for our temporary stay, replacing broken items, replacing/cleaning items with pet dander or cat scat, in addition to time and frustration we would have been better off to just leave our belongings behind and have started over than to use Muscular moving men.

Move size: 4+ Bedroom Home Service cost: $12500

Let’s work backwards, and I’ll give you all the details of my move. I recently moved from Utah to Texas, and was very nervous because it was my first time moving out of state. I heard horror stories about movers stealing peoples things or holding their stuff hostage. I found Muscular movers through a local trusted service.

DAY OF ARRIVAL- The day my things arrived. I woke up to a text early, letting me know where the driver was at. Even though he had estimated he couldn’t arrive till noon. I had told him that it was urgent and so he told me he was going to arrive at 8 AM. To my delight… He actually showed up early.

He was positive, and really encouraging of the other helpers he had. he made everyone smile and was really fun to be around. he also took special care of all of my things and was an excellent communicator. I could not be more impressed and would hire this man any day.

Prior to moving day I had been really stressed because they had called to ask if I could move my moving dates till later. Due to some snowstorms, some of their trucks were delayed my things arrived a few days late. I was really frustrated because I had to move a bunch of flights. They were patient and worked with me and were highly communicative.

I could explain more details, but needless to say, I’m very impressed with this company and would definitely hire them again. The mover that came to deliver. My things was one of the most positive people I’ve ever had the pleasure of interacting with, and I was very impressed. They took great care of my things, and unloaded them all in the correct rooms.

Move size: 1 Bedroom Home Service cost: $4500

This company should be ashamed of themselves. All they had to do was move one simple couch. They scratch the floors, my white couch was dragged on the ground and the workers acted like they had no clue what they were doing. I spoke with the manager David who swore up and down he would take care of it and asked to send me pictures. Then suddenly 6 months later I get a bill from the cleaners they recommended. Now conveniently they tell me I "didn't go through the proper channels" and he "doesn't" recall any conversation about making it right. Shame on them. Buyer Beware... so will the BBB Beware... Do Not use them

Move size: Partial Move Service cost: $579