Muscular Moving Men

This job was not correctly assessed from the initial call, which did cause several complications. During my initial phone call, I was very clear that I had around a dozen of very heavy items that needed to be moved from a 1 story house to a 3 story condo and that the stairs were very tight.

The team assigned was not equipped with the right tools, or enough men for the job.

Here's what went wrong:

1) The moving truck had a technical issue that required a mechanic to come to the job, which put us behind 45 minutes.

2) The team had issues with my heavy items, which caused them to dent, scrape, and damage my walls on all three flights of stairs. This will result in having to hire a professional to patch and paint my walls.

3) The moving team had to pivot, because the team was struggling/under staffed, we needed (2) additional men, and equipment to hoist some items through my balcony. This was an additional $200 cost to me. This also extended the move time 30 mins as we waited for the team to arrive.

4) I also got the sense that the team hired was overworked, that they all had a late night move the previous night and that they lacked sleep. I took the best care of them as I could, fed them, provided water, and tipped them. I felt so bad for them!

My thoughts:

1) I do believe that the individual on my initial call underestimated the job, I assume he thought a dozen items would not be difficult- but I trusted the company at the time and hired them.

2) I recommend that Muscular Men Moving have someone walk the site or simply go to Zillow to get a sense of the property to provide an accurate quote and support needed to get the job done - safely and without damage.

3) I felt extremely stressed during the move, although we can't control the "unknown" of some circumstances, I felt that time was wasted, that my beautiful new home was damaged, that I was being taken advantage of with charges.

4) When things got bad- no one from Muscular Men Moving leadership team called me. The team lead on ground was a conduit making calls to his leadership- He was pretty clear that the job was not going as expected... I'd like to think that a company would desire to make it right and call me.

Move size: Partial Move Service cost: $1200

What a joke. Their prices may have been SLIGHTLY lower but in hind sight I wish I would have went with a different company. I was told they could not move my TV's unless I rented boxes from them at $45 each. They didn't use the boxes and broke my 65 inch TV. I reached out to Victoria to make things right, another colossal failure. For another $200 I could have hired a company that would have done exactly what they said and wouldn't have had to shell out another $1,500 to buy a new TV. Moving is stressful enough, which is why you hire a moving company in the first place. Save yourself some money, time, trouble and extreme frustration and hire someone else...anyone else.

Move size: 2 Bedroom Home Service cost: $1200

Tyler originally quoted an amount which almost doubled when the job was complete, and they didn't bother to include my $75 deposit on the final bill. I asked all the right questions and was told the only way that the bill would increase is if they go over on time which they did by a half hour. I phoned David Popitan about this issue (GM) who came across as it is what it is! I also had to ask for a receipt that I received two months later. We recently moved to Arizona and were recommended to contact MMM&S, I wish we hadn't because it was a complete disappointment.

Move size: 3 Bedroom Home Service cost: $925

We closed on our new build between Christmas and New Years, a time when many companies close their doors. After not being able to schedule with our previous moving company I reached out to MMM and they got us on the schedule for the day and time we needed. The morning started a little rough as the truck broke down on the way to us. It took a couple of hours for the truck to get fixed but when it did the movers arrived ready to work. We were quoted 4-5 hours and they had it done in 3 hours and 15 minutes. The movers were fast and friendly and took care to not drag mud and dirt into our new home as it had been raining the previous day. You can definitely find cheaper movers, but in this case you get what you pay for. Would definitely recommend and use them if we move again, but hopefully we are here for a long time!

Move size: 4 Bedroom Home Service cost: $1000

Definitely would HIGHLY DISCOURAGE anyone from using Muscular Moving Men. It was a pretty bad experience from start to finish. When scheduling the move, they gave me a quote and on moving day, I was told they had to add almost 75% onto the original quote because of the time it was going to take. I found this a little fishy considering Muscular Moving Men moved me and my stuff (the same stuff I still owned and was moviong again) just a year ago, so they had a full inventory of my things and still got the quote wrong. Classic bait and switch. Knowing from past moving experiences that things happen and things get damaged, I also paid for the full coverage insurance. On my quote, the insurance is listed as "FULL REPLACEMENT COVERAGE". Well, of course there were things that were damaged during the move, and they're serviceman deemed beyond repair. So when I submitted the claim for reimbursement, Victoria told me the insurance only covers the "depreciated value" of the belongings. That's not "FULL REPLACEMENT COVERAGE". That's a downright lie! She quoted the fine print, but who has time to read all of that when they ask you to sign 12 documents the morning of your move? They ruined a piece of fine art. And they offered me a "depreciated value" on my art. Who ever heard of a piece of art that depreciates?!? It's absurd, and it's a very poor way to do business and handle people's belongings. You can find much better movers, that won't lure you in with low prices only to gouge you on moving day, and that will actually reimburse you for damages that their employees caused. I'm entirely disappointed, and could not, in good conscience, recommend Muscular Moving Men to anyone.

Move size: 2 Bedroom Home Service cost: $4100

Who likes to move, let's be honest....moving stinks- however, Muscular Moving took the stress of my move away for me.

I had a last minute multi-day move and these guys were amazing.

I placed a quote request online and their sales team contacted me before I even exited from their web page.

The sales gentleman was my first point of contact, and was amazing, but then all the way to the drivers, the teams were wonderful.

I would 100% recommend this company, hands down, to anybody needing a company to help with their move.

Move size: 3 Bedroom Home Service cost: $3500

They meticulously blanketed & wrapped our furniture. Tetris masters with our boxes, totes & odd size pieces. No wasted space. Everything arrived in great shape. They were polite, professional & worked tirelessly. Our estimator was right on the mark withthe size of truck needed, number of blankets and ratcheting straps needed to secure our belongings. The day of our loading, the company called mid load to check on progress, asked if there were concerns or issues. They also called at the conclusion of our loading. There were none for our move. We will highly recommend them to anyone who moves in the future.

Move size: 4+ Bedroom Home Service cost: $1700