Moving Services Group

Alliance Moving and Storage/Moving Serv GP(not to be confused with Alliance Movers Group) is a BAD company. They ask you to give them a check (DONT) so they can keep your deposit once you discover they are a bad company. Always use a credit card so you can get your money back from scammers. They say anything you want to hear to get your deposit money. After that you are in for a terrible experience. NOTE, no matter what they say, you will have at least 8 BUSINESS days notice to give them your moving date. Even then, you will have a 3 day possible delay. They are rude and hang up on you. We spoke with Keven (Team Lead) who was rude and hung up. We spoke with his Customer Service Manager Ann Marie Miov who was too busy to speak. She said she was on her way out the door and dropped off the call. I honestly believe they were trying to get us to back out so they can keep the deposit. If you read the fine print VERY CAREFULLY, you will see it say if you try to dispute this with the bank to get your deposit back you forfeit your deposit and you have to pay the remainder and legal fees. My advice is to use Home Advisors by Angi's List. They do background checks and use only certified people who meet high standards. Don't trust this company with your belonging or expect them to care about your closing or moving dates. I was in tears when I was on the phone with them. They are a broker not a moving company. They hire out cheap movers and keep the remaining money. They told me the person (Chloe) we talked to to set up the agreement was fired,lies. When we mentioned another name they said he was also fired. It's a scam. Please read this review and spare yourself the pain and money. Oddly enough I called the good company (Alliance Moving Group) to speak with a person in charge to find out the whole story and how Alliance moving and storage was ruining their reputation because of the similarity in name. Just always pay by credit card and beware if they won't take a credit card. Look possible movers up in www.https://safer.fmcsa.dot.gov. You can see if they are a mover with actual moving trucks or if they are a broker only. And always use Home Advisors by Angi. Also, the recent reviews are realther brokers they use or employees.

Move size: 1 Bedroom Home Service cost: $8000

First things first I love these guys. They offer free quotes which is extremely helpful. The also offer long distance moves. I went from Utah to Arizona recently and found these guys online. The customer service I got was outstanding. They were extremely friendly and helpful they really took the time to answer all of my questions and concerns. The move went extremely well better than expected really. The moving crew was friendly and fast. They took great care with my items so nothing was damaged during the move. During the unload they took the time to really help set the house up. They actually put items where I had asked and not just stack them up in a room. I recommend these guys to anyone looking for a great drama free moving company.

Service cost: $2500

We were facing a lot of anxiety last month, thanks to the tedious shifting plan from Alabama to California, when we heard about My Move. Honestly, we did not have much expectations, as the moving was itself tedious due to the long distance we had to travel. The workers came to our house just at the right time and they had provided us with the estimated shipping and delivery times. We were apprehensive about the claims first, since we had faced such claims many times which did not materialize in the real world. But to our surprise, the workers had started working as per the schedule and they had shipped the furniture with utmost proficiency. We flew to CA and spent in a nice hotel for 3 days. We have received a call then, stating that the shipment is ready to deliver. They just did what they said. Nothing more, nothing less !! The furniture arrived without any damages, touchwood !! It was really a nice and rare experience during long distance moving, thanks to My Move.

Service cost: $4000

I don't usually review services like this, but in this case, I just had to make an exception- these guys deserve to be recognized for their work. Moving from NY to MA was my first "big" move, and I didn't really know what to expect. These guys were incredibly professional and clearly good at what they do- not at all the kind of gruff musclemen you'd think movers would be. One guy even chatted with me about the places to check out in MA. Friendly, timely, and efficient, and not a single scratch on anything I own. It was like someone took the stress of moving out of my hands and just took care of business. Plus, the price was super reasonable. If I ever have to move again, I'll be giving them another call.

Service cost: $2200

I was very pleased and satisfied with the service from MSG. I had a very bad experience in the past with another moving company. The other company quoted me a flat rate price upfront so I thought I was getting a good deal. But once my stuff arrived, they refused to off load it until I paid some additional (hidden) charges. Not to mention they were late in delivering. Needless to say I wasn't excited about having to have my stuff moved out of state again. But my experience with MSG was the complete opposite. The price they quoted me was the price I paid. It was around $2,000 to move my stuff from New Jersey to Florida. They were on time for pickup and delivery, and the staff was very professional an easy to work with. Plus none of my stuff was damaged this time. I should have used MSG the first time around. I will certainly use them for my next move if needed and highly recommend them to anyone looking to move from state to state and wants to avoid hassles and hidden charges.

Service cost: $2000

Throughout my lifetime, I have moved several times. The movers were always great, except for once, but that's another story. However, when I hired these guys to help me move, it was the best decision I could have made. They went above and beyond to help me with anything I needed. The men who helped me me move were very friendly. If I ever move again, I know who I will call to help me. The staff were very professional and the price was good to. It was around the 2000 dollar range. I personally do not think there are better movers out there.

Service cost: $2000

I have moved a LOT over the last 21 years of being an adult because my husband's career always requires moving.  I have done it all:  packed and loaded the truck myself, packed and loaded the truck that a moving company moved, and of course after all the hard labor, I have hired movers the last 11 years.   I have never had a horrible experience, but it does seem that every time I have moved there has been at least one glitch. I figured that was just the luck of moving until I hired Moving Services Glitch.   This was the most seamless move ever.  Nothing was damaged,  I didn't have to live with no furniture for two weeks because my stuff arrived much later than I did, and nothing was missing-yes I have had all of that happen in one move or another. The best part about them move was I knew upfront how much the move was going to cost, and I only paid $2000!  This was the least stressful move I have ever made, and I know exactly who I am going to call when I move in a year!  Based on my experience, I recommend to others! .

Service cost: $2000

I am a mother of three that range in age from 14 to 1 year old. Any one who has children and moved knows how much of a nightmare this can be. I am more then happy happy that I found Moving Services to help me. They are life savers. I was extremely pleased with how friendly they are. They got the job done and had a smile while doing it. The moves treated my stuff as if it was their own, They where extremely gentle and safe while moving my stuff. They had my stuff shipped on time as expected with no issues at all. Best part was that the price was unbeatable!! This is my first time noving and being stress free. I am very very very happy with everything!!

Service cost: $2000

These guys were incredible!! They came to my house and greeted me very kindly. They asked me what were any specific things that I wanted them to do and then we discussed a game plan. From there the started moving and blanket wrapping all my major pieces and the wrapping was great! Really protected my things. Even when they delivered my items it was a great job. They put everything together and where I wanted to. They really did a great job and deserve all the credit in the world!My furniture was wrapped up so professionally that at delivery I got my furniture in perfect condition. I was over quoted so I ended up paying less which has never happened. So for future movers….. choose these guys for the great work and professionalism!! 
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Service cost: $500

They would tell you they are the best. Alex would provide you the best rate ever. Alex will even give you his cell phone number. Then Alex would stop receiving your phone call 24 hrs before driver is supposed to show up. Driver will stop by late will start showing his attitude, then he would triple the rate saying you have more stuff, looks bigger in volume. He would start abusing you. He was almost ready to punch me. Alex won't pick the ph at this moment. Driver will call some one and he would lower the rate (he won't let you speak with that person). This new rate will still be 2.5 times the original quote. If you disagree you will lose the advance. Alex would convince his best to pay the advance from bank account else they would charge 7% extra. DONT PAY ADVANCE. You will lose all that money. This company is a fraud, I repeat fraud. stay away or do business to get killed by driver's punch.

Move size: 2 Bedroom Home Service cost: $2700

This company has been a nightmare from start to finish. They gave us many promises that were not kept, from being able to ship anywheee as soon as we ask to having their own drivers. We were moving cross country and they knew that, and they said it was fine. As soon as we knew where we were moving they tried to charge us $500 for the extra storage time, even though we had attempted to contact them 3 times before our storage time was up. Reggie was the one we were in contact with, and he was highly unprofessional. He used his personal cell phone to contact us, but never answered when we called him back because he said he didn't do business on his personal phone. We had an initial address that we changed, as we didn't know where we were moving to when we signed with the company. They said that was no problem. Before the driver left Florida we told him multiple times our new address. But the driver called us from the original address ready to deliver our things. Because they did not communicate this to the driver, WE got charged $150 extra. The hard part about this was they only took non traceable forms of payment, post office money orders and cash. So there is no way to prove it. Then when they got here the driver would not unload the truck until I signed for everything. Our boxes are in terrible condition, all of our dishes were broken, and they traded one of our boxes with another delivery so we do not have our pots and pans. There were a couple hundred dollars worth of kitchen supplies in there. Instead we have someone else's box from a previous delivery. We also have 2 or 3 shelves missing from our book shelf that was supposed to be wrapped from the time it left Florida. Again, since the driver would not deliver the boxes until I signed there is no way to prove that. And since he wasn't working with the company and was hired out (which they swore up and down they wouldn't do), Moving Services Group will deny all responsibility. They are nothing short of a scam, and do not deserve to be in business.

Service cost: $2500

I spoke with Alex in October of 2016, he quoted me $1490 for my move to Arizona. Everything was good to go for my move in January 2017. I called to follow up with them several times, only to get the same person every time. I was beginning to think it was just the one person working there. Next, Ted the “supervisor” becomes my main source of contact, he gives me his cell (which he never answered).
December comes and my new contact person is Reggie, he says I will be the person you speak with from now on. Every month it was a new person. Wayne calls, says he will be at my place on the 5th and will discuss any additional cost for moving. And my delivery will be 3 days away. So not only was my bill no longer what I was quoted but now there were additional charges as well.Wayne and his 2 other guys show up. One to pack and the other to mover. One looked like he didn’t want to be here and the other was a senior citizen. These were the men in charge of my belongings. As soon as he stepped into my apartment, he kept mentioning he was in the business for 20 years and he’s a professional. My cost went from $1490 to $2,960.29. I showed them the door. I cannot express how upset this entire ordeal has been. They wasted my time and deposit.

Service cost: $2962

DO NOT USE THIS COMPANY. FRAUD ALERT. SCAM ALERT.

Company charged me for a service and never completed work. Company will not answer my calls or comply with binder agreement. Spoke with Ted @ company who wrote me a moving binder IAO $1236.00. I paid 30% upfront. The day prior to my move I get a call from a guy asking me to go to the bank and get him some cash to continue my move because he was low on cash. I called company about this because this did not sound right. I left a voice mail but the company never called me back. The mover was suppose to arrive at 8AM the next morning but did not show up till after 4PM. They then began to look around my home and said that the company binder was wrong and tried to raise my bill to over $3000. I told them I was not going to pay that and asked them to leave my home. I have tried contacting this company multiple times but they will not answer their phone.

Service cost: $1236

I hired Moving Services Group one year ago when I was moving from Florida to New York and now I had to move back so I decided to hire them again as my first experience with them was easy and pleasant. Moving is stressful for many of us and the company staff was flexible and understanding when the realty agency did not provide me with the apartment keys on time. The crew worked very well under pressure, did not freak out when I called with a potential change of plans at the last minute. Instead, Jose provided options and always looked out for my best interest to keep my costs down. They had done an excellent job at packing furniture for long-term storage to protect it from bugs/cold, damp weather conditions and once I unpacked everything was intact. They even gave me a hand and load my big SUV with my personal stuff which I was going to take with me in my car. Sean and Alex were great in 2015 and for this move them came again. I was so happy to see them. Cause I knew how they do they job. Prompt arrival, very positive attitude, flexible and good listeners. At the delivery they wanted to make sure all boxes were placed in their appropriate rooms. They also did a great job at assembling furniture, which is a pain to do, and for me as I have problems with my back. I recommended them to all my colleagues and friends.

Service cost: $2015

This company charged me 1500 over binding estimate and demanded cash to deliver. Informed me of this an hour before driver arrived to deliver. They took my credit card for deposit but said they needed three to five days before delivery to take a credit card. Also charge 7 percent to use a credit card. Cash was the only option. My goods were held hostage. My 65 inch tv is missing and some items were damaged.
Poor communication I was already in Ohio when they loaded my goods from my house in Florida and they saw the opportunity to take advantage of a single female. Use this company at your own risk.

Service cost: $3700

If I could have given zero stars I would have. This is the worst moving company I have ever used and I have moved frequently across country. They moved my belongings from Texas to Vermont and were 10 days late in delivery. The truck broke down the first time and they were not even out of the state of Texas, then it broke down again, this time my belongings were moved to another truck, then they broke down the morning of my delivery, so turned up 4 hours late, then they dumped my stuff all over the house and did not remove the blue covers, or even put together my beds as they had another job to go to. When I called the moving company the next day I asked what should I expect from the delivery people and was told that my belongings should be in the appropriate room and all beds should be put together, when I told them what happened they were very unhelpful and suggested I call the driver, which I did and he arranged two guys to come round the next day and help me, which cost a further $200. I had numerous pieces of furniture with damage as well as broken lamps, so I followed the claim instructions to the letter, even having photographs developed, showing the damage. I never heard anything about my claim despite numerous emails and phone calls, when I called I would be put on hold for over 30 minutes, but never got to talk to anyone. I complained to the Florida State Attorney but that did not help, and here I am 18 months later still no further forward. I would never recommend this company to anyone and in fact if you get a quote that is more expensive than this company I would go with that quote because it will probably be cheaper in the long run.

Move size: 3 Bedroom Home Service cost: $11800

Beware! Don't know if American Eagle Moving (whom I contracted with), Moving Services Group (who picked up my household belongings), or Alliance Movers Inc out of Wisconsin (who had some connection to these 2 other movers b/c the phone number on their web site led me directly back to Moving Services Group loading supr in FL), or all 3 are responsible for hiding my items in a warehouse in Miami, delaying my shipment, smashing the boxes, breaking furniture and cherished items, losing bedroom furniture pieces, and charging me cash + extra when they finally showed up on a Sunday night at 10pm. Hind sight is always 20/20 isn't it? )-:.

Move size: 1 Bedroom Home Service cost: $1450