Moving Services Group

Alliance Moving and Storage/Moving Serv GP(not to be confused with Alliance Movers Group) is a BAD company. They ask you to give them a check (DONT) so they can keep your deposit once you discover they are a bad company. Always use a credit card so you can get your money back from scammers. They say anything you want to hear to get your deposit money. After that you are in for a terrible experience. NOTE, no matter what they say, you will have at least 8 BUSINESS days notice to give them your moving date. Even then, you will have a 3 day possible delay. They are rude and hang up on you. We spoke with Keven (Team Lead) who was rude and hung up. We spoke with his Customer Service Manager Ann Marie Miov who was too busy to speak. She said she was on her way out the door and dropped off the call. I honestly believe they were trying to get us to back out so they can keep the deposit. If you read the fine print VERY CAREFULLY, you will see it say if you try to dispute this with the bank to get your deposit back you forfeit your deposit and you have to pay the remainder and legal fees. My advice is to use Home Advisors by Angi's List. They do background checks and use only certified people who meet high standards. Don't trust this company with your belonging or expect them to care about your closing or moving dates. I was in tears when I was on the phone with them. They are a broker not a moving company. They hire out cheap movers and keep the remaining money. They told me the person (Chloe) we talked to to set up the agreement was fired,lies. When we mentioned another name they said he was also fired. It's a scam. Please read this review and spare yourself the pain and money. Oddly enough I called the good company (Alliance Moving Group) to speak with a person in charge to find out the whole story and how Alliance moving and storage was ruining their reputation because of the similarity in name. Just always pay by credit card and beware if they won't take a credit card. Look possible movers up in www.https://safer.fmcsa.dot.gov. You can see if they are a mover with actual moving trucks or if they are a broker only. And always use Home Advisors by Angi. Also, the recent reviews are realther brokers they use or employees.

Move size: 1 Bedroom Home Service cost: $8000

I spoke with Alex in October of 2016, he quoted me $1490 for my move to Arizona. Everything was good to go for my move in January 2017. I called to follow up with them several times, only to get the same person every time. I was beginning to think it was just the one person working there. Next, Ted the “supervisor” becomes my main source of contact, he gives me his cell (which he never answered).
December comes and my new contact person is Reggie, he says I will be the person you speak with from now on. Every month it was a new person. Wayne calls, says he will be at my place on the 5th and will discuss any additional cost for moving. And my delivery will be 3 days away. So not only was my bill no longer what I was quoted but now there were additional charges as well.Wayne and his 2 other guys show up. One to pack and the other to mover. One looked like he didn’t want to be here and the other was a senior citizen. These were the men in charge of my belongings. As soon as he stepped into my apartment, he kept mentioning he was in the business for 20 years and he’s a professional. My cost went from $1490 to $2,960.29. I showed them the door. I cannot express how upset this entire ordeal has been. They wasted my time and deposit.

Service cost: $2962

DO NOT USE THIS COMPANY. FRAUD ALERT. SCAM ALERT.

Company charged me for a service and never completed work. Company will not answer my calls or comply with binder agreement. Spoke with Ted @ company who wrote me a moving binder IAO $1236.00. I paid 30% upfront. The day prior to my move I get a call from a guy asking me to go to the bank and get him some cash to continue my move because he was low on cash. I called company about this because this did not sound right. I left a voice mail but the company never called me back. The mover was suppose to arrive at 8AM the next morning but did not show up till after 4PM. They then began to look around my home and said that the company binder was wrong and tried to raise my bill to over $3000. I told them I was not going to pay that and asked them to leave my home. I have tried contacting this company multiple times but they will not answer their phone.

Service cost: $1236

I hired Moving Services Group one year ago when I was moving from Florida to New York and now I had to move back so I decided to hire them again as my first experience with them was easy and pleasant. Moving is stressful for many of us and the company staff was flexible and understanding when the realty agency did not provide me with the apartment keys on time. The crew worked very well under pressure, did not freak out when I called with a potential change of plans at the last minute. Instead, Jose provided options and always looked out for my best interest to keep my costs down. They had done an excellent job at packing furniture for long-term storage to protect it from bugs/cold, damp weather conditions and once I unpacked everything was intact. They even gave me a hand and load my big SUV with my personal stuff which I was going to take with me in my car. Sean and Alex were great in 2015 and for this move them came again. I was so happy to see them. Cause I knew how they do they job. Prompt arrival, very positive attitude, flexible and good listeners. At the delivery they wanted to make sure all boxes were placed in their appropriate rooms. They also did a great job at assembling furniture, which is a pain to do, and for me as I have problems with my back. I recommended them to all my colleagues and friends.

Service cost: $2015

This company charged me 1500 over binding estimate and demanded cash to deliver. Informed me of this an hour before driver arrived to deliver. They took my credit card for deposit but said they needed three to five days before delivery to take a credit card. Also charge 7 percent to use a credit card. Cash was the only option. My goods were held hostage. My 65 inch tv is missing and some items were damaged.
Poor communication I was already in Ohio when they loaded my goods from my house in Florida and they saw the opportunity to take advantage of a single female. Use this company at your own risk.

Service cost: $3700

Beware! Don't know if American Eagle Moving (whom I contracted with), Moving Services Group (who picked up my household belongings), or Alliance Movers Inc out of Wisconsin (who had some connection to these 2 other movers b/c the phone number on their web site led me directly back to Moving Services Group loading supr in FL), or all 3 are responsible for hiding my items in a warehouse in Miami, delaying my shipment, smashing the boxes, breaking furniture and cherished items, losing bedroom furniture pieces, and charging me cash + extra when they finally showed up on a Sunday night at 10pm. Hind sight is always 20/20 isn't it? )-:.

Move size: 1 Bedroom Home Service cost: $1450