Moving Services Group

I am a mother of three that range in age from 14 to 1 year old. Any one who has children and moved knows how much of a nightmare this can be. I am more then happy happy that I found Moving Services to help me. They are life savers. I was extremely pleased with how friendly they are. They got the job done and had a smile while doing it. The moves treated my stuff as if it was their own, They where extremely gentle and safe while moving my stuff. They had my stuff shipped on time as expected with no issues at all. Best part was that the price was unbeatable!! This is my first time noving and being stress free. I am very very very happy with everything!!

Service cost: $2000

These guys were incredible!! They came to my house and greeted me very kindly. They asked me what were any specific things that I wanted them to do and then we discussed a game plan. From there the started moving and blanket wrapping all my major pieces and the wrapping was great! Really protected my things. Even when they delivered my items it was a great job. They put everything together and where I wanted to. They really did a great job and deserve all the credit in the world!My furniture was wrapped up so professionally that at delivery I got my furniture in perfect condition. I was over quoted so I ended up paying less which has never happened. So for future movers….. choose these guys for the great work and professionalism!! 
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Service cost: $500

They would tell you they are the best. Alex would provide you the best rate ever. Alex will even give you his cell phone number. Then Alex would stop receiving your phone call 24 hrs before driver is supposed to show up. Driver will stop by late will start showing his attitude, then he would triple the rate saying you have more stuff, looks bigger in volume. He would start abusing you. He was almost ready to punch me. Alex won't pick the ph at this moment. Driver will call some one and he would lower the rate (he won't let you speak with that person). This new rate will still be 2.5 times the original quote. If you disagree you will lose the advance. Alex would convince his best to pay the advance from bank account else they would charge 7% extra. DONT PAY ADVANCE. You will lose all that money. This company is a fraud, I repeat fraud. stay away or do business to get killed by driver's punch.

Move size: 2 Bedroom Home Service cost: $2700

This company has been a nightmare from start to finish. They gave us many promises that were not kept, from being able to ship anywheee as soon as we ask to having their own drivers. We were moving cross country and they knew that, and they said it was fine. As soon as we knew where we were moving they tried to charge us $500 for the extra storage time, even though we had attempted to contact them 3 times before our storage time was up. Reggie was the one we were in contact with, and he was highly unprofessional. He used his personal cell phone to contact us, but never answered when we called him back because he said he didn't do business on his personal phone. We had an initial address that we changed, as we didn't know where we were moving to when we signed with the company. They said that was no problem. Before the driver left Florida we told him multiple times our new address. But the driver called us from the original address ready to deliver our things. Because they did not communicate this to the driver, WE got charged $150 extra. The hard part about this was they only took non traceable forms of payment, post office money orders and cash. So there is no way to prove it. Then when they got here the driver would not unload the truck until I signed for everything. Our boxes are in terrible condition, all of our dishes were broken, and they traded one of our boxes with another delivery so we do not have our pots and pans. There were a couple hundred dollars worth of kitchen supplies in there. Instead we have someone else's box from a previous delivery. We also have 2 or 3 shelves missing from our book shelf that was supposed to be wrapped from the time it left Florida. Again, since the driver would not deliver the boxes until I signed there is no way to prove that. And since he wasn't working with the company and was hired out (which they swore up and down they wouldn't do), Moving Services Group will deny all responsibility. They are nothing short of a scam, and do not deserve to be in business.

Service cost: $2500

If I could have given zero stars I would have. This is the worst moving company I have ever used and I have moved frequently across country. They moved my belongings from Texas to Vermont and were 10 days late in delivery. The truck broke down the first time and they were not even out of the state of Texas, then it broke down again, this time my belongings were moved to another truck, then they broke down the morning of my delivery, so turned up 4 hours late, then they dumped my stuff all over the house and did not remove the blue covers, or even put together my beds as they had another job to go to. When I called the moving company the next day I asked what should I expect from the delivery people and was told that my belongings should be in the appropriate room and all beds should be put together, when I told them what happened they were very unhelpful and suggested I call the driver, which I did and he arranged two guys to come round the next day and help me, which cost a further $200. I had numerous pieces of furniture with damage as well as broken lamps, so I followed the claim instructions to the letter, even having photographs developed, showing the damage. I never heard anything about my claim despite numerous emails and phone calls, when I called I would be put on hold for over 30 minutes, but never got to talk to anyone. I complained to the Florida State Attorney but that did not help, and here I am 18 months later still no further forward. I would never recommend this company to anyone and in fact if you get a quote that is more expensive than this company I would go with that quote because it will probably be cheaper in the long run.

Move size: 3 Bedroom Home Service cost: $11800

I spoke with Alex in October of 2016, he quoted me $1490 for my move to Arizona. Everything was good to go for my move in January 2017. I called to follow up with them several times, only to get the same person every time. I was beginning to think it was just the one person working there. Next, Ted the “supervisor” becomes my main source of contact, he gives me his cell (which he never answered).
December comes and my new contact person is Reggie, he says I will be the person you speak with from now on. Every month it was a new person. Wayne calls, says he will be at my place on the 5th and will discuss any additional cost for moving. And my delivery will be 3 days away. So not only was my bill no longer what I was quoted but now there were additional charges as well.Wayne and his 2 other guys show up. One to pack and the other to mover. One looked like he didn’t want to be here and the other was a senior citizen. These were the men in charge of my belongings. As soon as he stepped into my apartment, he kept mentioning he was in the business for 20 years and he’s a professional. My cost went from $1490 to $2,960.29. I showed them the door. I cannot express how upset this entire ordeal has been. They wasted my time and deposit.

Service cost: $2962

DO NOT USE THIS COMPANY. FRAUD ALERT. SCAM ALERT.

Company charged me for a service and never completed work. Company will not answer my calls or comply with binder agreement. Spoke with Ted @ company who wrote me a moving binder IAO $1236.00. I paid 30% upfront. The day prior to my move I get a call from a guy asking me to go to the bank and get him some cash to continue my move because he was low on cash. I called company about this because this did not sound right. I left a voice mail but the company never called me back. The mover was suppose to arrive at 8AM the next morning but did not show up till after 4PM. They then began to look around my home and said that the company binder was wrong and tried to raise my bill to over $3000. I told them I was not going to pay that and asked them to leave my home. I have tried contacting this company multiple times but they will not answer their phone.

Service cost: $1236

I hired Moving Services Group one year ago when I was moving from Florida to New York and now I had to move back so I decided to hire them again as my first experience with them was easy and pleasant. Moving is stressful for many of us and the company staff was flexible and understanding when the realty agency did not provide me with the apartment keys on time. The crew worked very well under pressure, did not freak out when I called with a potential change of plans at the last minute. Instead, Jose provided options and always looked out for my best interest to keep my costs down. They had done an excellent job at packing furniture for long-term storage to protect it from bugs/cold, damp weather conditions and once I unpacked everything was intact. They even gave me a hand and load my big SUV with my personal stuff which I was going to take with me in my car. Sean and Alex were great in 2015 and for this move them came again. I was so happy to see them. Cause I knew how they do they job. Prompt arrival, very positive attitude, flexible and good listeners. At the delivery they wanted to make sure all boxes were placed in their appropriate rooms. They also did a great job at assembling furniture, which is a pain to do, and for me as I have problems with my back. I recommended them to all my colleagues and friends.

Service cost: $2015

This company charged me 1500 over binding estimate and demanded cash to deliver. Informed me of this an hour before driver arrived to deliver. They took my credit card for deposit but said they needed three to five days before delivery to take a credit card. Also charge 7 percent to use a credit card. Cash was the only option. My goods were held hostage. My 65 inch tv is missing and some items were damaged.
Poor communication I was already in Ohio when they loaded my goods from my house in Florida and they saw the opportunity to take advantage of a single female. Use this company at your own risk.

Service cost: $3700