Top Notch Movers

If you want to work with a moving company who is with you every step of the way, then Top Notch is NOT for you. Our experience was so reprehensible that we are now dealing with an insurance company and a lawyer to explore next steps.

The initial impression of the company was stellar. We had a 2-part move where items had to be picked up from our house and a storage unit in FL and then delivered to an apartment and storage unit in PA. We were organized in labeling our contents (“apartment” or “storage”) and the packing team, under Tony’s leadership, packed the Top Notch truck with great organization and a customer-focused attitude.

The delivery was a nightmare. The first stop was to meet the movers at the storage unit. The driver arrived an hour late in a completely different, nasty truck that had been packed, with no lift/ramp and no helpers. We were never told that our move was going to be subcontracted, or that our items had been transloaded because the truck broke down, or that the driver would arrive alone. The subcontractor appears to have been Lodestone Logistics out of NY.

When the driver realized he could not move our furniture and boxes on his own, he left to go pick up helpers from Home Depot. We were enraged to think all our possessions would now be handled by random guys who were not background checked and who were going to be paid under the table. After waiting another hour for the driver to return, we left. All along, there were many phone calls with Top Notch and the sub-contractor to deal with this disaster. While sitting in the car, we even sent an email to owner Hen Segal who didn’t reply for 5 days. In the end, we agreed to meet the driver the next day at 7am.

The next day, we received a text that the jalopy had broken down. When we called, the driver had no access to roadside assistance, so we drove to his hotel and helped the driver jumpstart the truck. Once that ordeal was over, the driver had to go pick up “contract” workers to help with the unloading. Another delay.

When the driver finally arrived, we saw that all our meticulously labeled/organized goods were completely jumbled in this crappy truck and nearly half of our stuff was water damaged because the roof had leaked. After a bunch of intense phone calls between Top Notch and the sub-contractor, it was required that we pay full price for the move or the driver was going to leave with our contentsàransom! Sebastian (an alleged part-owner of Top Notch) told us that after the move, we could discuss a refund. Sebastian verbally indicated that, based on the atrocious experience, they would end up not making any money on the job. We, under duress, agreed to pay the final balance even though we had no reason to believe the company would do anything that was in our best interest since they put us in a situation where Home Depot dudes would handle our life’s possessions out of disgusting truck that leaked all over stuff. In the end, the move was completed, but not without tears and arguments. Knowing that the driver and helpers were caught in the misfire, we did still tip them for their hard work.

We called the next day. Sebastian informed us they had to wait for the final paperwork before he could discuss next steps. He also told us that we should take down the poor reviews we had posted to demonstrate that we want to cooperate with them. This felt like extortion, but we succumbed and took down the reviews. We called again in a few days, but Sebatian is not available. We left messages. We called and waited each day. And the next. Twice we spoke to a customer service person who stated she would have refunded us half of our money to avoid bad reviews. We also spoke to Mark who stated he would have Sebastian call us. In the end, Sebastian sent a cowardly email stating that “operations” felt they fulfilled their contract and offered us a mere 10% refund. On a $6200 move, that’s an insulting $629. We did not accept this offer and here we are. So many opportunities for Top Notch to demonstrate customer service but they had zero professionalism to do so.

Move size: 4 Bedroom Home Service cost: $6200

DO NOT HIRE THESE THIEVES. My move was horrible, many items lost,stolen, damaged. They will not work to resolve their mistakes. They lie, will take your money, but not honor their contract. They did not pick up or deliver on time. They did not put my items where contracted, a first floor no stairs outside storage. they unloaded off truck, I had to hire someone to take it from there. My items still missing and damaged, they have not reimbursed and now I have to hire an attorney . Poor communications after they took my money. My items were apparently stolen by them, as they have not made any attempt to find them. Top Notch movers out of Florida are scammers, DO NOT USE THEM.

Service cost: $3500

I made the mistake of choosing Top Notch Movers for a recent move from Stuart to Fort Lauderdale. I chose Top Notch because of their high ratings and competitive price. I coordinated the move​ ​for last Thursday between 10 am and 12 pm. I verified the date and time the day before the move which Top Notch confirmed. On the day of the move, I received a call from a representative that the pick up would be closer to 12 pm because they are “adding another stop”. The movers didn’t show up until 2:10 pm. By the time they finished loading the truck, it was 3:40 which meant they would be stuck in rush hour traffic on the way to Fort Lauderdale. The movers arrived at 6:30 pm due to rush hour traffic. Before they would off load the truck, Andre, one of the movers, required that I pay. I had no issue however they added on “extra charges”. I was originally quoted $595 for the move. Top Notch Movers extras added up to a total of $964.59 which included an additional 3% charge for credit card use that was never mentioned before and buried in their contract! It is illegal in the state of Florida to charge additional fees for the use of a credit card. When I complained, I was told the additional charges were due to rush hour traffic and I would have to speak to Francine, a company representative, the next day if I wanted a credit. When the mover sensed my frustration, he credited $119. Did he realize that they were wrong? If the movers did not take on additional job, they would have arrived on time and not encountered rush hour traffic. The credit, however, is not enough to compensate for the discrepancy in the quote. Our $595 move ended up costing $900. Top Notch they’re not. I would strongly recommend to stay away from Top Notch Movers and choose someone else.

Move size: Studio Service cost: $900

These guys are thorough professionals. I have been paranoid about finding the right movers since I and my wife had a lot of stuff we had to get it right. Top Notch Movers send their best men to the job. They not only helped to organize and pack, they did an amazing job in transportation and unpacking. What could have been a nightmare but transformed into an amazing and friendly experience. Wonderful communication and extremely professional. Will recommend them to anyone for a hassle free moving.

Service cost: $900