Moving Relocation Systems

I am giving this a two star review because [NAME EDIT] was so helpful. She was the person who gave me the quote and helped me when no one else in the Company would respond to my emails and voice messages. Getting the quote was easy and thanks to [NAME EDIT], I was able to reschedule once because I had a last minute emergency. It was downhill from there.

1. The movers came over an hour later than the latest window period. (I missed my flight due to their delay). They only called me after the window period to tell me they were delayed.

2. I watched the movers as they pushed my couch down a flight of stairs instead of picking it up and moving it.

3. They also made me add boxes for pillows that could have been wrapped with the sofa (as it was when I shipped it overseas), and then told me I had to pay more because I went over my limit. (this was December time, none of the movers came into my apartment with a mask on, I had to ask them to put it on)

4. Once we finished with the move, I tried to contact the moving coordinator multiple times to let her know that I needed to coordinate the delivery because I was storing my stuff in an air BNB which I needed to coordinate to make sure no bookings at the time of delivery. She took days to call me back and she didn't call me back until I reached out to [NAME EDIT].

5. I then spoke to some warehouse guy that told me they would not put the stuff on a truck before he would call me and get my OK. I got a call about a week later telling me the stuff was already in Texas and would be delivered the next day.

6. I had to scramble and get a storage unit. Because of the inconvenience the company agreed to reduce the price by 400 dollars. But then told me that I had to pay another 400 dollars because my storage unit would not fit an 18-wheeler, even though I got ASSURANCES from the storage unit site manager that 18-wheeler trucks deliver to the unit ALL THE TIME.

7. When I finally got my stuff in the storage unit, the stuff was all scratched and the stuff was just thrown into the unit. I have a box spring that was only a month old that has a huge rip down the middle due to the move.

I was very upset and spoke to [NAME EDIT], she said she would be in-touch for a further discount. I haven't heard from her since, and it has been almost 3 months.

Please think twice before using this company.

Move size: 1 Bedroom Home Service cost: $1800

We moved a 3 bedroom from MA to FL...We did the initial inventory with a video walk through and we thought the quote was reasonable. The 4 guys who came out packed up the truck quickly and carefully. They were very nice and the cost difference was about $150 from the original estimate we had then do some packing. We took advantage of the 30 days free storage and after closing it was about 5 days to get everything down to the new house. Communication was great and we were really pleased overall. Would recommend using them.

Move size: 3 Bedroom Home Service cost: $5800

I recently moved from N.Y. to Fla. All of my items arrived in excellent condition and my delivery date that I requested was met. I had many irreplaceable items which included several heavy pieces of antique furniture, a baby grand piano and a grandfather clock. I was very impressed with how the men worked together as a team to pack and load my items on the truck .I had hardwood floors and not a scratch. My estimate only increased $200.00 from the original one that I was given. I did bring more plastic bins than I had on the quote. So, all in all, I was very happy with their services. Special thanks to Cheryl and Jennifer. I was in very good hands. I will recommend you to family, coworkers and friends. Moving is very stressful and from the minute I spoke with Cheryl, I knew she was capable of being entrusted with my goods. She explained the moving process to me in detail and did not leave one stone unturned. I am very grateful for her and her team. KEEP UP THE GOOD WORK!

Move size: 4 Bedroom Home Service cost: $15700

The whole moving experience using Moving Relocation Services was and is still a nightmare. Try either lost or broke multiple items. When you try to contact them they do not return your phone call. They scam you by claiming they don’t have any of the required documents to put in a claim with their insurance company (very convenient for them not you). Chris is your best friend up until you’ve sign on the bottom line, then he doesn’t know you. Customer service is nonexistent. They don’t live up to their end of the contract. Maybe if enough people stiff them out of paying they might change their business practices, but probably not. LET THE BUYER BEWARE ?

Move size: 2 Bedroom Home Service cost: $4000

DO NOT BELIEVE ANYTHING THIS COMPANY TELLS YOU! I would give this company zero/negative stars if I could. Their salesperson Israel is very nice on the phone and truly makes it seem like he is looking out for your best interest. Don’t worry, after you pay you’ll never hear from him again.

I was told different pick up days (mind you this is after I spent my time calling and chasing them down) and was told the movers would call 30 min prior to arrival. No call just showed up. This was Wednesday. Immediately the man in charge said oh you’re way over the amount they quoted you. I knew we had more and prepared to owe more but Israel assured me they left room for “items you may have forgotten.” Well after about 7 hours of disassembling/packing the truck my husband was told it was $3K more than the original quote. My husband and I had everything labeled and mentioned the second paid for stop to them but they just loaded it all on the truck (more to come on that later). We also were told 0-9 business but the movers told my husband, “I hope we have someone to get this to you it probably will be about 14 days.” When I asked Jennifer about this she said she was unsure and said she would call back-never happened.

Thursday with no call back and Friday I called REPEATEDLY to see if our stuff had left and really what the time frame was. When I finally got ahold of Jennifer, she said that it was 0-9 days but our stuff hadn’t left yet. Monday I called again repeatedly and was told Monday night or Tuesday morning and Jennifer would call as soon as it did. Tuesday afternoon I still hadn’t received a call and so I had to call REPEATEDLY to get someone on the phone. When Jennifer finally called me back she said it was leaving that day and would probably get there Thursday or Friday. We would receive a call with a delivery window.

Wednesday all day we did not get a call so I assumed it was not coming until Friday. That’s fine. Thursday all day I did not receive a call so again in the afternoon (mind you while out with my kids at the zoo) I had to spend a lot of my time chasing down Jennifer to find out she was off that day and no one else had details of the move. WHAT!?! Finally I got a restricted call from Jennifer’s personal phone and she said, “I’m calling you because the office keeps saying you’re calling what do you need?” What do I need!?! I need to know if my stuff is coming the next day! Hello!! She had to put my on a long hold and when she got back to me she said, “its arriving tomorrow from 12-5. They will call you 30 min prior to arrival.” Okay, great.

Friday now. No call and as the afternoon goes on I’m more and more sure it’s not coming. Finally at 4:15 I try to call the office again (and again, and again, and again…see the theme here?). I finally get a TEXT MESSAGE from a random number saying the movers are delayed and won’t be coming but will be there on SUNDAY. The text asked me to confirm I understood but when I tried to call the number no one answered and no one answered when I texted back asking for a phone call. Okay, Sunday was not a day they said delivered and it’s also Halloween and I have two small children. After calling again and again to try to get a window, a supervisor, someone who could answer where our stuff was and when it was actually going to come no one answered (not surprising). At 7:45 pm I get a text from ANOTHER random number saying sorry I missed your call call tomorrow after 10 am.

Saturday no one answered at the number and again I have to call repeatedly to get ahold of someone-the new window is Sunday 3-4 pm. No doesn’t work for us again it’s Halloween so they say Monday 8-10 and that they’re giving a credit back to my CC and will send a receipt that day-never came.

Monday comes, movers tell me they might get there by 11am, not the window I was quoted. Finally speak to a superior, they zelle me the refund. The movers call to say it will be 12 pm when they will arrive and seem confused about the second stop. The supervisor calls back to say they did not load correctly-knew that from the beginning when they disregarded my husband. They have to unload the whole truck and have me separate out what’s staying. Then they pull off things that aren’t mine mixed in so who even knows if something is missing. Couldn’t take a full inventory or have the boxes placed in correct areas because I was busy figuring out what was what. So now I have a ton of boxes to lug back upstairs that I had to put downstairs so my house was livable.

I will say the local men hired for the unloading were super polite. I requested more of a refund because yet another issue, lack of communication and overall waste of my time. I was assured fromJennifer someone would be calling by 7 pm. Never got a call. Please save yourself the headache and hassle, annoyance and frustration with this company and find someone better who will respond to you, the paying customer, without giving you the run around.

Move size: 3 Bedroom Home Service cost: $7100

We were scrambling for movers on a Friday evening. Got quotes from several companies, and Moving Relocation Systems gave us the best bang for the buck. They were able to accommodate us that Sunday and they had the best price. Other companies were either charging double or giving us hourly rates with varying rates for transportation time. Although on the moving day the weather was scorching hot but this did not slow them down. Will use them again if we have to move again hopefully not anytime soon.

Move size: 2 Bedroom Home Service cost: $3900