Moving Home Company

We moved from Paris, France to New York City, USA. The first exchange with the company was professional, with a fair price for the package and moving of a small volume of goods, essentially books and some china. We chose Moving Home Company for their fair quote as well as the quality and quick responses from the customer service at the time of the quoting. The delivery time was then estimated between 6 and 8 weeks, which seemed fine for unessential goods to cross the Atlantic ocean.
However, things started getting a bit worrisome when we had to call them at least a dozen times in order to get a pickup date. We finally got one a week before, right on time to be able to get a parking permit for the truck from the city services. However, 48 hours before the D day, we got a call saying that the pickup was put forward for the following day! Luckily we were ready. The pickup team from Moving Home was very professional and took good care of the goods.
10 weeks after, we hadn't heard from Moving Home and contacted them to have an update on the delivery date. We then learned that the goods were still in the UK and wouldn't be delivered before another month or so after it would be shipped from the UK to Miami ! Not exactly the shortest way to NYC.
An American company was then arranged by Moving Home to deliver our goods. We had no problem for Moving Home to use a subcontractor until we received from that sub an email asking to sign new terms and conditions! We of course refused to sign them, and after several tries to contact MH customer service, we got a very vague response from them basically saying that it wasn't their problem and we should deal with the sub directly. On the delivery day, the subcontractor persistently required us to accept their own terms and to pay for an extra fee for a service that was included in the initial contract with MH! Not to mention that the boxes were badly damaged, some torn, others bottom up.
We are sorry guys, but when we cannot handle an international move not that big actually, we simply don't sell it.

Service cost: €2000

I moved with MHC from Paris to London a month ago, from the beginning to the end the move went smoothly. The staff in the office were professional and proactive! The surveyor who came to our property in france was friendly and knew exactly the type of service we needed. The movers were nice, friendly and hard working. We also used their hoist service to get my new sofa in. Both times they have given us a fast and friendly service. So happy I used them defintely recommend. No damages all items received unpacked checked and they took away all the empty debris. A big thank you to MHC team!

Service cost: €3000

I'd like to complement my former review (http://www.removalreviews.co.uk/movers/moving-home-company-127#12286) of the Moving Home Company. Indeed, I recently had to plan for a partial moving back to Paris. This time, I carefully selected the removals company AFTER having read the reviews on this website. I selected UK EU Removals which is a great moving company. I rated them 5 stars. And I CONFIRM my 1-star rating for the Moving Home Company on the bais it is not possible to put zero star. Even the treatment of my claim back then was a disgraceful experience. So, when moving, FIRST read the reviews - all the reviews, beyond the first ones - and then select a company with consistently decent/good ratings.

Service cost: £4000

This is a little footnote to my previous review. About an hour after I posted it Manuela emailed me with the following: "Dear A, We are in pick season here and under pressure mistakes can happen. I don’t believe you have the right to paste our correspondence and mention my name in a public review website without consent. I will forward this to our legal department and they will take the matter further. Yours Sincerely Manuela Perrotta" I'd like to think that her "legal department" will tell her that being mad because a dissatisfied customer - who gave her ample opportunity to correct this situation - has posted an accurate and truthful recounting of their experience does not constitute defamation or slander, but I don't know what kind of internet lawyers they deal with.

Service cost: €500

Moving Home Company agreed to handle my small move (4 cubic metres) from Wurzburg (near Frankfurt, Germany) to Aberdeen (UK) on rather short notice, after the company I had originally wanted to use backed out unexpectedly. I was quite happy with the company and the Customer Service was good. The salesperson told me that they might have to put my goods in storage "for a few days" before they would be delivered to my new address. This was fine with me. Pick-up at my old flat was a few hours later than expected, but I guess you cannot always plan to the minute when doing removals, so I did not mind that too much. It was after the pick-up of my goods that the trouble started. I did not hear anything from the company regarding a delivery date and when I contacted them after 10 days, I was promised that someone would call me back at the end of the week with a delivery date for the following week. That call never came. I then called them again the following week and was again promised a call at the end of the week with a delivery date for the following week, which again did not happen. This went on for several weeks and even after I pointed out that I did not believe that someone would call me back any more, I was promised that this time someone would definitely call me back with a delivery date. Of course, no-one ever called and I started to feel like an idiot for believing them again and again. In the meantime, my goods - which had only been packed to be in their containers for a few days - had been in storage for weeks while Moving Home Company's employees ensured me that they were still there (=not stolen) and dry and everything.  After waiting for five weeks for a delivery date, I was getting ready to rent a transporter to drive down to London (where my goods were apparently stored) and pick them up myself. I asked for the company to pay the costs associated with this pick-up as well as to fully refund my money. Apparently, they were not too happy with this option, as they agreed to deliver the goods during the following week. Two weeks later - more than six weeks after the pick-up - I finally received my goods. They were clammy and it turned out that there was water damage on my couch. In addition, one of my scooter's mirrors had been broken off. I claimed these damages as soon as I noticed them, believing the insurance I had paid for when placing the order would cover them. However, that was three weeks ago and I have not heard back from the company. Reading through other reviews, it seems to be common practice of the company to have customers pay for insurance but then deny any claims, so I am not too optimistic that I will see any compensation for the damages done to my property. So overall: I did receive my goods after more than six weeks of waiting and calling the company, and most (but not all) of them were in an acceptable condition. The whole experience was very unpleasant and stressful and I would not recommend this company to anyone. What particularly bothers me is their lack of honesty. They seem to do everything to get the order and the associated money, but they apparently do not refrain from lying to your face as soon as you want anything from them afterwards. .

Service cost: £900

Thank you Moving Home Company!
It was so easy, so well done and so professional that I will, for sure, use it once again in case of need.
A warm Thank You to Abdul-Aziz and to Tame (the moving team!), who handled all my belongings as their own and took excellent care of everything. They are life-savers! :)
I used many different companies over the years since I move a lot for work and I was always very disappointed with both quality of the service and rudeness of people. However, I was positively surprised with the team I encountered! Once again, many thanks for everything and I wish you lots of success.

Service cost: £2975

My posessions were collected on time in Munich with a commitment to deliver them in England the following week, It is now three weeks later and I have no idea where my stuff is or when I will recieve it. Although my contact at the Moving Company in Germany has been polite and the removal guys were helpful, my e-mails and telephone calls go unanswered and I am wondering if I will ever see my belongings again. Commitments have been broken and commuication is very poor. The service I have recieved from this company has been way below the level I expect and have paid for.

Service cost: £693

I would like to thank the whole MHC team for carrying out my move in such a stress free way! The move was perfect, the office staff were proactive and respond to all our queries on time. On the day of the move, the removal crew were helpful, polite and punctual.Would certainly use your services again and recommend our friends and family too! It was such a relief to see my goods being handled with so much care! Packing was professional and efficient! All our paintings were crated! On delivery, again very nice and helpful crew, all goods were delivered on time, furniture reassembled. It was one of the best removal experience I have ever had! Thanks to MHC .

Service cost: £2500

Moving Home Company carried out my large house move & were absolutely fantastic! Best removal company I have ever used at a very reasonable cost. From the attentive & patient office staff, to the packers, to the crew members on the day of my move - I received a top first class service. They were very professional, kept me fully informed throughout the whole process & very careful and meticulous whilst carrying out my move! I had a few issues and needed to change my dates around last minute, which they handled so well & accommodated my last minute changes at no extra cost! I will most definitely be using them again in future and can't thank them enough for making my experience completely stress-free! Thank you to all at MHC!

Move size: 4+ Bedroom Home Service cost: £2000