MoveSafe Relocation

Basically scammers who will tell you anything you want to hear to get you into a contract that they don’t actually let you read. The estimate is low balled to entice, but in the end they say your belongings will take up much more space than anticipated and you will end up paying almost double. Oh, and the deposit is non- refundable. Shawn and William basically lied on every point that mattered to me. Moving is physically and emotionally difficult and these “professionals” prey on your vulnerability just to make a sale. DO NOT USE THIS “COMPANY”!

At this point, I have been left feeling violated and have no idea when and if I will ever receive my belongings.

Move size: 1 Bedroom Home Service cost: $2600

I should have known this was not going to be good when they didnt ask to see pictures of my items. I was moving some furniture from Cali to Maryland.

They set the pick up date on a Monday but then I was called and told it would be the following Tuesday. When Tuesday came around no one came. The office in Florida was closed so I talked to the after hours call center who could only reach out to people and would have someone call me back.After not hearing for an hour I would call again and the call center rep would try again. The time frame I was given was from 5-8 pacific, which ment it would be 8- 11 eastern.

At 1 am eastern and being told that they are on their way and someone would call me soon I told them to reschedule me for the following day. They said they would try. The next day the movers came, called me to let me know they were there and told me their truck had broken down. They could have called me since they clearly had my number to let me know they would not be coming they had truck problems.

Once the movers were there they only had 2 people. They said they needed more people to help move one large item.

I had been quoted 3000 but when the moving date came it jumped to over 6000 AND I didn't get everything I requested even though it was in the quote with out it costing thousands more even though I said that was in the quote. Its almost like the mover played up that he didn't speak english well that there was a miscommunication. even though I had the mover on the phone and the broker on the phone and we said it would max be 800 square feet for all the things i wanted. Then once the broker was off the mover said no it was 800 with out some of the stuff so when i called the broker back they said i could pay even more money. I was grateful they took zelle because had I had a money order or a cashiers check or anything that had to have been set up in advance I would not been able to pay for my stuff since they increased the cost.

This is when I started to first feel scammed.

When I set up the move date I told them I would not be there when the stuff was picked up but someone would be and I would want my stuff as soon as possible. I was told they would write it down. After 2 weeks of not hearing anything I called they said they would try to get in contact with the mover. I honestly think that I called so often they knew my number and would keep me on hold longer so they would not have to talk to me. They kept telling me the same thing they would put down that i want it the next day (as soon as possible) but after a week(ish) I would call back when I wouldent hear anything. It took OVER a month to get my stuff.

THEN when the movers came to my house despite knowing i had some heavy material I was told they can not lift it into my house. Even though it fits. Because the movers only sent 2 people they had problems. Had the movers had more people KNOWING i had a very heavy object it would have gone faster.

It was a very frustrating move and I do not feel as if Movesafe cared about me or my stuff once they had my money, even if just a fraction of it.

No one called to follow up to see if I was happy or not, probably because they knowI was not.

Move size: Partial Move Service cost: $6000

- Let’s get to the point quickly DO NOT USE MoveSafe Relocation under any circumstances.

They got one star because no stars was not an option we could select.

- This is very fresh in our minds since it happened hours ago and it has been both a painful and horrible experience

- This is the worst experience we have had with any vendor EVER and ultimately we didn’t let them move our furniture although they threatened us with not returning our deposit.

- It is important that you know this, They are a BROKERS! THEY ARE NOT MOVERS. They will make promises that the real movers will not keep.

- They will low ball your quote and raise it. They will hold you for ransom on the day of your move.

- We started at ~$12K, then it was ~$17K. When the real movers show up and did an actual inspection on our move day it was ~$25K. Somehow they underquoted the move by $13K?

- We did a walk through (my memory is a video walk through) that they promised was a very accurate method to get a quote. They said they have been doing this since Covid but our quote more than doubled from ~$12K to ~25K

- On the second walkthrough when they raised the price from ~$12K to ~17K this shoudl have been enough of an example that they have no idea how to create an accurate quote.

- Our understanding of brokers now is that they are a middle man to get the real movers engaged. Brokers do not have vehicles, they do not take possession of the goods, they do not assume responsibility for their quotes. It's now obvious that they purposely misled and low ball the quote since they don't have to live with it.

- It truly is bait and switch with them changing the price TWICE.

- MoveSafe (and others) told us in the beginning to make sure we used our credit cards. Disputing the charges was the only way to get your money back. Now they are threatening us that we cannot get a refund.

- We were told by MoveSafe the movers could use the boxes we had. This is completely false. Do not believe them. They are not the real movers.

- They initially said we needed 1 x 26-foot truck plus room in another 26-foot truck, then they said we needed a semi. With a semi truck everything would be loaded into one truck and quickly delivered to our home. This is when they raised the price from ~$12K to ~$17K. Ultimately, they sent two 26 ft trucks on the move day with the plan to fill one truck and partially fill the other.

- Ultimately, we cancelled the move. This has been very stressful, painful and difficult.

- My wife timed the resignation from her job for this move. Now we have the cost of the move plus the lost wages.

- Bottom line… DO NOT USE MoveSafe Relocation!! MoveSafe Relocation is a BIG SCAM. They will steal your money and you will regret it!!!

- We are not the only people that had problems MoveSafe Relocation increasing the cost of moving.

- We are not the only people that they mislead on the trucks that would move our home.

- If you are as foolish as we were do not forget to complain to the BBB @ https://www.bbb.org/file-a-complaint/0633-92032708/form

And more importantly at https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=29915140&id2=31588386&f=search%3D3%26CNS%3D1%26CN%3Dmovesafe%2Brelocation%26DOT%3D%26MC%3D%26Submit%3DSearch

Move size: 4+ Bedroom Home Service cost: $25000

I was referred to you by Katie and Pat Miller. Dave and Eric showed up on time. They were very careful and wrapped all my

furniture. They were so polite, professional and really great guys. They worked diligently to get the truck loaded by a certain time. I followed them to the location that my furniture was being unloaded. Everything was unloaded and put in the house carefully. Nothing was broken or scraped. The two of them are great guys, very friendly and I felt very happy to have them moving my things. I would give them a ten if I could. Thank you Dave and Eric so much. It was great meeting you and I will recommend you to others.

Move size: 4+ Bedroom Home Service cost: $750

Completely professional. The dispatcher Jacob was very kind and informative. He set my move up in a matter of minutes at a great low rate and the movers were extremely helpful. They made this a lot less stressful than it needed to be and I would recommend them to anyone! I also got a referral discount since my friend pointed me in their direction!

They did a fantastic job on my move! Super simple, fast, and efficient. Got a discount for a referral, which was a nice treat as well.

Fantastic movers. They did everything for me! Packing, loading and unloading, and even staging of my furniture. Recommend to anyone that needs a full service move.

Move size: 2 Bedroom Home Service cost: $200

Movesafe Relocation did a very good job for me and my family. We Had another company not show up on  the day of pick up, and we asked MoveSafe if they could possibly pick us up on a really short notice. They were there in a matter of hours! The price was well worth the service, the movers were very friendly, and they took great care of our items. They helped us out of a nightmare situation and we are definitely going to use them again if we move in the future. Overall a great experience! :)

Move size: 3 Bedroom Home Service cost: $4750

Thanks to this crew who were punctual and professional throughout our moving process. Recently moved to Lantana with my family for work and these guys made the process very easy since I had a lot going on with work. They were able to get everything done without having to go over things constantly and moved our things into every room correctly with no damages to the furniture. Appreciate the hard work these guys put making the move go by smoothly. Thanks again. -Steve B

Move size: 2 Bedroom Home Service cost: $4200

I was also quoted a price and the price then tripled 2 days prior to pick up when I had no other options. My move went from $1900 to $7000.

They don’t tell you a completely different company will actually be delivering the furniture and it could take up to 30 days for your things to arrive if moving long distance. I sat in an empty apartment for almost two weeks waiting for them to have an another customer in VA (my destination). DO NOT LET THESE PEOPLE TOUCH YOUR THINGS!!

Move size: 2 Bedroom Home Service cost: $7000

The most unprofessional company I have ever dealt with; they are merely brokers who pass themselves off as a moving company; I provided dimensions and they provide me with the incorrect quote; they know what they are doing to obtain the initial deposit; and if you try to cancel the day of pickup, because the price they give you is different from the quote  they will not refund your money; once the furniture is picked up, they wash their hands and pass it to the truck driver; they selected the cheapest option for trucking company beside they took over 40 days to deliver my furniture and now i am missing stuff and they want me to put the claim myself with the trucking company, this should be penalize by law, I will not recommend this company no nobody

Move size: 2 Bedroom Home Service cost: $6000

The crew that handled my relocation was professional, kind, and entertaining to be around. Their eagerness to complete any task, no matter how simple or difficult, and their positive "can do" attitude were both greatly appreciated. My old apartment was on the ground floor and convenient to the street, so the move went off without a hitch. In contrast, the apartment I was entering was towards the building's rear, and it featured both ground-level steps and an elevator. Despite our helplessness in the face of the elevators, the staff provided outstanding service.

Move size: 2 Bedroom Home Service cost: $3260

DO NOT USE MOVESAFE.

1. Straight up lying.

I spoke with Shawn, explicitly saying that I had a very specific timeline. I needed my belongings to arrive between 09/19-09/21. The belongings arrived on 09/25 - my first day of work. I wasn't even able to be there when my belongings arrived.

I called, emailed and texted Shawn MULTIPLE TIMES after he said he'd be there for anything that I need - no response. It's been MONTHS.

2. Under promising. Over charging.

MoveSafe asked for the number of boxes, chairs, etc. that I needed to move. They undershot my squarefootage, and on moving day, asked for an additional $800 - I had to decline and sell/giveaway many belongings over the course of 2-3 days.

I called customer service and was told that they'd call me back ASAP. It's 3 months later. Still nothing.

3. My belongings got lost.

I am missing at least one box of my belongings, but I have someone's ice cream/ yogurt maker in my house now, so that's something! By this point, I'm over calling, hoping for a refund. I paid almost $5000 to have anxiety attacks and less sleep. Get local movers. Get PODS. These big moving companies are NOT worth the hassle.

Move size: 1 Bedroom Home Service cost: $5000

Lured me in with an $1830 quote forva 10x20 storage unit. An agent called last week to go over the details. Was told they didn't provide enough room on the truck. Decided to cancel and get my $886 deposit refunded. An agent calls to understand why I want to cancel and I told him. He assures me he fixes the situation but I will be charged $300 more as a bulking fee. Then today the actual movers called to give me a pick up time and tells me I was still sold only 5'x5' worth of space on the truck for the contents of a 10x20 storage unit. SMH. I go to cancel to get my deposit back. No call this time just an email saying I'm past the window of cancelation and they will only send $200 as a courtesy but the remaining $686 will be a credit toward my next move. Horrible business. I regret calling them. I'm not just renting a PENSKE truck and doing it myself. Movesafe Relocation is a SCAM!!

Move size: Office Move Service cost: $2100

The whole experience was horrible, They underestimated my square footage and the price doubled, I also wanted the stuff delivered the same day but when movers showed up I was told that if I wanted same day delivery it have to be cash or post office certified check, after everything was said and done, the total cost was $2000, $850 for deposit to movesafe and $1150 cash on pick up and delivery and that was for 10 items. There web site says satisfaction guarenteed and stress free. This move was not stress free and I am very dissatisfied.

Move size: Partial Move Service cost: $2000

Read the reviews. The only positive ones I'm sure are paid to do so. Stole my money by charging for services that they did not render, and they don't care. This should be a civil lawsuit, using the "Read your contract" AFTER they verbally tell you things, I even said "I am trusting you that what you say is true". FRAUDULENT go where they have good reviews, NOT THIS ONE! Movers laughed as they cleaned out the glass of one of my paintings and handed it too me! Mover's said "They didn't get the same list I had "and would NOT move the majority of my things that were agreed too. Then this company called and offered me $1300 back! I've had to buy new clothes, jackets, no chairs with my dining room, and I start my new position in 4 days. I now have to find a REPUTABLE mover to do the job I already paid for! I was warned by 2 other companies that these people are crooked, and I WISHED I would've listened. The stress alone is unbelievable. They should NOT be allowed to keep stealing peoples monies because they can. This will, and should cost them new business. BUYER BEWARE!!

Move size: 2 Bedroom Home Service cost: $5406

This was my first experience with a long distance move. I checked several companies and chose MoveSafe. The man who helped on the phone from Florida, was nice and I believed helpful as I had so many concerns and questions. He assured me that he would be there THROUGHOUT THE WHOLE MOVING EXPERIENCE! He also said I would be contacted by their main office in IL to verify all information. I had 12 bins all packed and ready to ship and the furniture was ready to go. The man in FL asked the size of the bins and I said they were not the small bins but definitely not the largest bins available. He recorded the size of the bins as medium size. PLEASE measure all bins and give specific sizes for all items and especially bins. Make sure the man in FL or whoever sets up the move gets the exact size of all boxes and bins. I was not experienced with this and was charged extra. When the movers came to pick up the items for the move, they said the bins were large and the price would change. Also, I repeated many times to the man on the initial phone call that there was an Ikea bed that was disassembled and told all the parts of the bed. I verified this again when I received a phone call from someone to go over the packing list. When the movers came, they charged extra for the

drawers that were part of the under-bed storage. I was initially quoted a price of $4487. But told if I signed on that day while on the phone, he would deduct $1000. So, the price would be $3487. Sounds good. I paid $1697 on the phone for the suggested down payment. When the movers arrived, looked at all items to be moved, the price went up $2300. The new price would be $5687. The bins and drawers were the main reason for the price change but there was fuel surcharges and a binding fee, whatever that is. I used my credit card to pay half of the final cost and a 10% fee added on for using the card. Then on delivery to final place, the charge would be $1995. They would accept cash or Zelle ONLY. But the guy in FL said they accept money orders. The movers said they don't accept money orders. I knew my son in the Army didn't use Zelle or would he have $2000 in cash to pay the second half of what was owed. They suggested I contact the main office so I could pay the entire bill before delivery so my son would not have to worry about payment. This is where the biggest problems occurred. The woman in the office was not helpful and told me that I could only pay with Zelle, which I don't have. So, I went to my bank, and they helped me get the Zelle app on my phone. (I'm not computer savvy nor do I have many apps on my phone.) When I called back to pay the bill, the woman told me I also needed a debit card associated with the checking acct. I don't have a debit card, nor do I use one. I was so aggravated, and I called the man in FL who set up the move and told him my issues. He transferred me back to IL and the same woman who was not nice. That was the ONLY conversation I had with the FL man the entire time. SO much for 'being there with me for the whole moving process'. What a joke. I finally was able to pay with Zelle after another trip to the bank to obtain a debit card. I asked for receipts for the payments I made and never received any from the moving company. The man in Florida lead me to believe he was the moving company, or part of the company. He is NOT. He is a broker who sets up the moves with moving companies that he has nothing to do with. Though the movers were nice, I will never use the MoveSafe company again or recommend them to anyone. That is a shame because my son in the Army will be making many moves around the country for several years and could use a good moving company. Advice to you, read between the lines and do your homework. Better yet: DON'T USE MOVESAFE RELOCATION!

Move size: Partial Move Service cost: $5687

If there is below 0 rating they are far below that .First they won't tell you they are BRoKER so that means they will find you a movers second they will quote you a nice number but don't be fooled those numbers are double even triple than what they say, second they will give you therun around and will tell you different things and when you tell them to cancel they will not give you your deposit back even before they even move your stuff ... they find a real movers to move your stuff that will charge you more than they quote you and you have really no choice to change it then goodluck trying to get your stuff because that's another issue and when you call different person will tell you different things its really frustrating and you just run from one problem plus cost everyime Amanda tells you different than Michael and the guy who I talk to when I hire them was no where to be found ... Please save your self headache frustrations money DO NOT I SAID NEVER EVER GIVE THEM YOUR MONEY #SCAM SCAM #MOVESAFERELOCATION IS THE BIGGEST #SCAM......

Move size: Studio Service cost: $3500

I contacted them for a move to Oklahoma from Arizona. The first person I spoke to gave me a decent price. Every time I spoke to Move Safe x 3 conversions, the price of the move increased. In the end, I fired them within the 3 business days of the last time I spoke with them. They refused to refund my deposit and even took $370 more out of my account claiming they had a bill of Lading. I am still trying to get my deposit and the additional money back from them. The Bill of Lading was actually a estimate for the move. Their price went up from $2200 to over $3600. They knew that I was unable to do the move myself due to my physical condition and did not have tons of funds. They claimed I was getting discounts for being a Veteran and a Essential Employee (Nurse). And the size of space I was given was only 360 square feet. For those of you who want to know that is a 6X6 space to put my 2-bedroom apartment in. They start out sounding great and turn into something I am not allowed to say in this forum. I believe that this is FRAUD.

Move size: 2 Bedroom Home Service cost: $3600

I wish I could leave 0 stars. DO NOT use this company. Throughout the entire process, they were dishonest & manipulative. The subcontracted companies they work with are also questionable & unethical, aiming only to extort more money! I started with a $5400 quote & ended up paying $12000 by the time the nightmare was over. Upon delivery, they simply unloaded our belongings without any attempt to reassemble as promised/contracted. They sorely lack care and professionalism.

Move size: 2 Bedroom Home Service cost: $12000