MoveSafe Relocation

I got an estimate. Before I could get off the phone, I felt pressured into giving a credit card number which was charged over $800. After hanging up, I looked up reviews and decided to do more research before I commit to any company. The contract allowed 72 hours to cancel. I canceled the afternoon of the same day. I was called by Michael Giordano from MoveSafe and he said to me, you want to base your decision on reviews, you don't have good reviews yourself. I felt attacked by this company's representative for choosing to cancel a contract within the appropriate period! MoveSafe, your reps behavior solidified I made the right decision!!!!!

Move size: 1 Bedroom Home Service cost: $2000

These people seem VERY nice- but they are not. They are cheaters and scammers. They advertise "commmitment to excellence", "great Communication"- not true. THIS IS A SCAM. They hold you hostage when they come to move you and double the price. DO NOT WORK WITH THESE PEOPLE who will not honor their estimates. Our household items are currently in storage and we are trying to get our stuff moved to our own storage facility. They won't answer our calls. This has affected our family because while we thought we were responsibly planning a move from Michigan to Florida we have been charged THOUSANDS of dollars we didn't plan on and now we are becoming concerned that we will see our household items again. They promise to "give us 10 days to consider" or "settle this by the end of the week" but they don't call back. NO STARS only WARNING Moving is hard- they make it into a nightmare.

Move size: 4 Bedroom Home Service cost: $10178

I was quoted a move from New York State to California for $8400. I was told our household goods would be moved in an exclusive door-to-door small truck. Our goods only! They would be bubble wrapped and covered in blankets. I was told they only used the best, most reliable movers. The reality is the goods were picked up in a small truck, and then shipped to New Jersey and put on a large moving van, They were handled a total of five times by my estimate. The price went from $8400 to over $16,000. We actually moved fewer goods than Movesafe originally saw in a two hour zoom call. Movesafe later claimed that we had somehow magically added goods. It’s an absolute lie! We actually left three large items; two bookcases and dresser behind. After the pick up, we received no communication from Movesafe. I called them a week later, and they told me the goods were in California and they would be delivered in the next day or two. The movers in California showed up at 8:45 PM at night in the dark, and unloaded the total truck (NOW estimated to be 2,400 cu ft) in less than two hours. we had to give them cash or money orders before they would take the goods off the truck. We told them at the beginning that a large moving van would not fit into our housing development. They went and rented a U-Haul truck, transferred the goods to the U-Haul truck and then delivered them to our house. The goods were totally banged up. They charged us an additional $1300 to transfer the goods. They virtually threw stuff everywhere. It was a nightmare! They never reassembled the things that had been disassembled on the shipping side. I have made over 20 moves in my lifetime and this was UNEQUIVOCALLY the worst. MoveSafe added absolutely NO value. You can’t believe their quote. It is a total bait and switch operation. Zero integrity. People who I talked to, who had assured me things would go well, ghosted me when I tried to reach out to them. Totally avoided me. Don’t fall into this trap.

Go to a real moving company and save yourself a lot of time, energy, and anxiety! Most likely the quote will be higher, but it will in fact be the real cost of moving your goods. You will at least get to choose your own carrier, and do your own due diligence on their reputation. Hopefully it won’t be a low price lure to later dramatically increase the price.

This was the biggest mistake I have ever made in moving. I wish I had read these reviews! MoveSafe offered me an insulting $500 to sign an NDA saying that I would not rate them on any sites. Can you imagine? $500 not to reveal what my experience was? They have cost me thousands of dollars in lost sleep, and anxiety over something that should’ve been very routine! I only hope I can save some other people from this mess!

Move size: 3 Bedroom Home Service cost: $16940

I contacted them for a move to Oklahoma from Arizona. The first person I spoke to gave me a decent price. Every time I spoke to Move Safe x 3 conversions, the price of the move increased. In the end, I fired them within the 3 business days of the last time I spoke with them. They refused to refund my deposit and even took $370 more out of my account claiming they had a bill of Lading. I am still trying to get my deposit and the additional money back from them. The Bill of Lading was actually a estimate for the move. Their price went up from $2200 to over $3600. They knew that I was unable to do the move myself due to my physical condition and did not have tons of funds. They claimed I was getting discounts for being a Veteran and a Essential Employee (Nurse). And the size of space I was given was only 360 square feet. For those of you who want to know that is a 6X6 space to put my 2-bedroom apartment in. They start out sounding great and turn into something I am not allowed to say in this forum. I believe that this is FRAUD.

Move size: 2 Bedroom Home Service cost: $3600

I wish I could leave 0 stars. DO NOT use this company. Throughout the entire process, they were dishonest & manipulative. The subcontracted companies they work with are also questionable & unethical, aiming only to extort more money! I started with a $5400 quote & ended up paying $12000 by the time the nightmare was over. Upon delivery, they simply unloaded our belongings without any attempt to reassemble as promised/contracted. They sorely lack care and professionalism.

Move size: 2 Bedroom Home Service cost: $12000

First, they quoted about 50 percent of what they actually charged me when they moved my furniture into my new house. They had one company do the moveout and another company do the movein. Meanwhile my furniture sat in a hot warehouse for days. The mover supervisor was surly and intimidating. The rubber seal in my front load washer was warped (ruined) from the non air-conditioned warehouse. My Smart TV was broken completely. They gave me furniture that wasn't mine. It belonged to a fellow in SC who is probably still looking for it. Photos of my son were scattered in the street after they left. They left trash, boxes and debris in my driveway. The driver smelled like liquor. And as I said, I paid DOUBLE what I was originally quoted, and there was nothing I could do but pay it if I wanted my furniture unloaded. I had to stay in a hotel for a week waiting for my furniture to get to the new house. It was a total nightmare. And of course after it's all over, no one is answering the phone. Total stonewall. I don't expect to get a dime back, but at least I can let other people know not to use this company. It is truly a total scam. I wish we could all get together and do a class action suit against these people.

Move size: 3 Bedroom Home Service cost: $6500

I used MoveSafe Relocation for a move in summer 2024 from Seattle to the midwest. It was a small move and I am fortunate to be one of the less angry people in this forum because of the lower cost that i paid. But it was still not worth it.

They quoted me the correct price but the wrong amount of space, since they said I could fill the container vertically - but the movers they hired refused to stack my stuff on delivery because they were behind schedule. I had to leave some furniture behind to avoid paying extra at pickup.

Their customer service representatives(amanda,michael) promised to call back and never did when I ran into snags with my delivery.

They have no responsibility to assist with claims, or really any service provided by the moving company. And though they can "blacklist movers", I don't think they do, because they never kept track of the issues I had with pickup and delivery in my file - and were simply out of touch with my customer experience.

Bottom line - Not a good broker service. Don't take my word for it though! If you want to understand their assistance simply call their customer service number during "open hours" and listen to the pre-recorded answering machines yourself. They don't call back.

Move size: Studio Service cost: $1875

I moved from Raytown, MO to Madison, WI and was exceptionally gratified with MoveSafe Relocation. The team quick to respond and gave the best quote out of every one of the other moving companies I conversed with. Upon the arrival of the move the movers showed up on time and got right to work. I moved into a 3rd floor walk up and the team was unquestionably speedy at emptying my possessions. I have only certain comments about my experience and would prescribe MoveSafe Relocation to other people.

Move size: 3 Bedroom Home Service cost: $6590

Arrived as expected and got right to work, they were extremely proficient and speedy. In any event, while moving my peloton and treadmill down from a third floor stroll up. They moved my excessively pressed third floor stroll up, two room condo to my new loft in precisely three hours! I was so dazzled! Thoroughly fair and straightforward evaluating. I needed to get outsider protection to cover my peloton and treadmill and entertaining sufficient one more organization that guided me to the insurance agency wasn't insurable yet MoveSafe Relocation was! Once more, in the event that I at any point move (I trust it's not for some time) I will use them in the future and recommend them to every one of my friends and clients. They made an upsetting moving day such a ton more straightforward.

Move size: 3 Bedroom Home Service cost: $7439

Worst experience moving, and we have done 3 cross country moves. They have changed company names multiple times and we have filed complaints with BBB. They were not transparent with their estimate, even though in all their responses they will tell you the estimate is based on info you give them, they do video walk-throughs so they just don’t do. Thorough job documenting your items. They will claim they have everything listed, and give you a paper that has everything on it, then on day of move double count items and claim you are over weight. Then you’re stuck, because you have moving date plans and can’t book anyone else last minute, not to mention you’ve already paid thousands in nonrefundable deposit. And forget about calling later to get refunded anything even if they were inaccurate in your items list. Their call center reps are so rude, you will decide to drop any claims to avoid being verbally abused over the phone. Save your money and sanity.

Move size: 4+ Bedroom Home Service cost: $30000

I had an appreciable experience with MoveSafe Relocation though out the complete operation from Birmingham, AL to Wilmington, NC. Emailing was immensely quick and efficient, the rates were the best among all of the moving business I got quotes from, without any weird fees and very crystal clear on what was being charged. The movers were very competent, they arrived at my apartment too early than expected, and they were very quick. There were 3 movers and they finished the entire move in 3.5 hours, and all of my plants (I had over 30) made it to their new home securely! Would certainly recommend!

Move size: 3 Bedroom Home Service cost: $7490

Crew from MoveSafe Relocation were meticulously professional, tremendously efficient, and completely no fuss, at a very reasonable rate! You're just charged entrenched on how long it takes for them to move and they do not squander any time. No nonsense about being charged fee for stuff you didn't tell them about, just a non-nonsense and cause hourly rate. The employees was very eager to please and professional all over the moving process from Show Low, AZ to Nashville, TN . Really recommend!

Move size: 3 Bedroom Home Service cost: $4360

I do not recommend using this company if you have a big move like we had. If I could give a negative star I would. When we called for a quote, we were told if we booked today we get so much off. That's how they rope you in. They quoted us way lower than the actual cost. The moving company that picked up or stuff was Sala Moving and Storage out of New Jersey. They kept moving the pick up date, then they were 6 hours late. They loaded into a penske truck that had another customers stuff in it. We asked if our stuff would be moved out to get to the other clients stuff and he said no. It took 12 days for our stuff to arrive. They called and said they would be there between 6pm and 9pm. They arrived around 5pm and the truck was not the same truck they loaded our stuff into. For the final payment, he gave us a different zelle account than the one we sent money to pay at pick up. Our bank put the payment on hold due to fraud suspicion. They would not give us our stuff until they had payment. Luckily, we were able to block the zelle payment, and then paid in cash. When they opened the truck I saw damaged boxes. There was a small tub broken that had barbies and barbie accessories in it that was broken and toy pieces scattered on the floor of the truck. The fridge was scratched up and dent, looked almost brand new prior. The patio furniture scratched up and damaged. Of course, prior to them packing the truck, you have to sign a contract that states their moving company is not liable for damages. They also tried to give us stuff from the other clients items that was in the truck. After they were finished unpacking, the mover asked for a tip. We told him we were not happy with their services. Everything about this was awful. I HIGHLY DO NOT RECOMMEND. You would be MUCH better off renting a uhaul and moving it yourself. And it probably would be cheaper.

Move size: 1 Bedroom Home Service cost: $3040

I've used MoveSafe Relocation two times in the previous year (once from a second floor apartment to a storage unit and once from a storage unit to a fifth floor stroll up). I have just extraordinary comments about them! I don't recollect who was in my group the initial time, however this subsequent time was 3 men group. They arrived as expected, didn't waste any time getting to work or getting to the SUBSEQUENT AREA, and they were extremely informative. They got all my furniture up to the fifth floor like bosses, collected everything, and even took extra pre-watchfulness to try not to get a stopping ticket. Ideally I will not be moving again at any point in the near future, however assuming that I was, I would employ them once more.

Move size: 3 Bedroom Home Service cost: $7340

Brief, inconceivably productive, open, and supportive. They were accessible last moment, and saved me in a last moment move. These guys moved us from a second story walkup to a fourth story walkup. They needed to dismantle and reproduce an IKEA bed, a love seat, a television stand, and a peloton bicycle in addition to other things. They worked effectively. They were on time and extremely proficient. They moved things cautiously and as proficiently as could really be expected. They initially gave a two hour gauge however the work turned out to be four. They obviously conveyed cost changes as the gig continued and costs were cutthroat with different movers nearby. Would suggest MoveSafe Relocation and his guys for your move.

Move size: 3 Bedroom Home Service cost: $5490